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14-0218_CR&R INCORPORATED_Franchise Agreement AGREEMENT BETWEEN CITY OF SAN JUAN CAPISTRANO AND CR&R INCORPORATED FOR SOLID WASTE HANDLING SERVICES EFFECTIVE FEBRUARY 18,2014 TABLE OF CONTENTS Page SECTION 1. RECITALS ...........................................................................................................2 SECTION 2. DEFINITIONS......................................................................................................2 2.1 AB 341 ..................................................................................................................2 2.2 AB 939..................................................................................................................2 2.3 Affiliate.................................................................................................................2 2.4 Animal Waste........................................................................................................3 2.5 Applicable Law.....................................................................................................3 2.6 Billings..................................................................................................................3 2.7 Bins.......................................................................................................................3 2.8 Bulky Items...........................................................................................................3 2.9 Cart........................................................................................................................3 2.10 City........................................................................................................................4 2.11 City Council..........................................................................................................4 2.12 City Limits............................................................................................................4 2.13 City Manager ........................................................................................................4 2.14 Collect/Collection.................................................................................................4 2.15 Commercial Premises ...........................................................................................4 2.16 Container...............................................................................................................4 2.17 Contractor .............................................................................................................4 2.18 County Agreement................................................................................................5 2.19 Customer...............................................................................................................5 2.20 Dwelling Unit........................................................................................................5 2.21 Effective Date .......................................................................................................5 2.22 Environmental Laws.............................................................................................5 2.23 Franchise Area......................................................................................................5 2.24 Franchise Fee......................................................................................... ...........5 2.25 Green Waste..........................................................................................................6 2.26 Gross Receipts ......................................................................................................6 2.27 Hazardous Substance............................................................................................6 2.28 Hazardous Waste ..................................................................................................6 2.29 Household Hazardous Waste................................................................................7 2.30 Household Sharps Waste ......................................................................................7 2.31 Multi-Family Dwelling.........................................................................................7 2.32 Municipal Code.....................................................................................................7 2.33 Person....................................................................................................................7 2.34 Premises................................................................................................................7 2.35 Recyclable Material..............................................................................................8 2.36 Residential Premises.............................................................................................8 2.37 Rolloff Box...........................................................................................................8 2.38 Single Family Dwelling........................................................................................8 2.39 Solid Waste...........................................................................................................8 2.40 Solid Waste Handling Services.............................................................................8 2.41 Special Wastes......................................................................................................8 -i- Page 2.42 Temporary Service................................................................................................9 2.43 Term....................................................................... ...........................................9 2.44 Transformation......................................................................................................9 2.45 Universal Waste....................................................................................................9 SECTION 3. GRANT OF EXCLUSIVE FRANCHISE............................................................9 3.1 Scope of Franchise................................................................................................9 3.2 Matters Excluded from Scope of Franchise........................................................10 SECTION 4. ENFORCEMENT OF EXCLUSIVITY .............................................................11 SECTION 5. ACCEPTANCE; WAIVER................................................................................11 SECTION6. TERM ................................................................................................................. 11 SECTION 7. CONDITIONS TO EFFECTIVENESS OF AGREEMENT..............................12 7.1 Accuracy of Representation................................................................................12 7.2 Absence of Litigation..........................................................................................12 7.3 Furnishing of Insurance, Bond, and Letter of Credit..........................................12 7.4 Effectiveness of City Council Action.................................................................12 7.5 Payment of Fees and Costs.................................................................................12 SECTION 8. SOLID WASTE HANDLING SERVICES PROVIDED BY CONTRACTOR.................................................................................................12 8.1 General................................................................................................................12 8.1.1 Equipment...............................................................................................12 8.1.2 Performance Standards ...........................................................................12 8.1.3 Noise and Disruption..............................................................................13 8.1.4 Collection Times.....................................................................................13 8.1.5 Collection Schedule................................................................................13 8.1.6 Commingling of Routes..........................................................................13 8.1.7 Replacement of Containers.....................................................................14 8.1.8 Contractor's Containers...........................................................................14 8.1.9 Missed Pick-ups....................................................................................... 15 8.1.10 Record of Non-collection........................................................................15 8.2 Residential Solid Waste Handling Service.........................................................16 8.2.1 Single Family Dwellings—Automated Collection.................................16 8.2.3 Recycling Program for Single Family Dwellings Using Carts...............17 8.2.4 Green Waste Collection for Single Family Dwellings ...........................17 8.2.5 City Manager Authority to Oversee Encouragement of Recycling................................................................................................18 8.2.6 Multi-Family Dwelling Customers.........................................................18 8.2.6.1 Mixed Waste Bins...........................................................19 8.2.6.2 Source Separated Collection Program............................19 8.2.7 Bulky Item Service for Single Family Dwellings...................................20 8.2.8 Bulky Item Service for Multi-Family Dwellings....................................21 8.2.9 Targeted Neighborhood Abandoned Items Sweep.................................21 -ii- Page 8.2.10 Bulky Item Diversion... ...............................................................21 8.2.11 Proper Handling of Bulky Items.............................................................21 8.2.12 Residential Drop Off of Household Sharps Waste.................................22 8.2.13 Residential Drop-Off of Universal Waste...............................................22 8.2.14 Curbside Household Hazardous Waste Collection.................................22 8.3 Commercial Solid Waste Handling Services......................................................22 8.3.1 Commercial Bins and Rolloff Boxes......................................................22 8.3.2 Commercial Carts ...................................................................................22 8.3.3 Commercial Recycling Services.............................................................23 8.3.4 Commercial Bulky Item Service.............................................................23 8.3.5 Food Waste Collection Services.............................................................23 8.3.6 Monitoring and Cleaning of Bin Enclosures ..........................................24 8.4 Other Collection Programs As May Be Required by Law .................................24 8.5 Roll Out Service..................................................................................................24 8.6 Manure Collection ..............................................................................................24 8.7 Temporary Services............................................................................................25 8.8 Recycling Obligations and Public Education Program.......................................25 8.8.1 Minimum Requirements for Collection of Recyclable Material, GreenWaste and Rolloff Boxes .............................................................25 8.8.2 Extent of Applicable Franchise Rights...................................................26 8.8.3 AB 939 and AB 341 Obligations, Guarantee, and Indemnification.......................................................................................26 8.8.3.1 Warranties and Representations......................................26 8.8.3.2 Mutual Cooperation........................................................26 8.8.3.3 Waste Reduction and Program Implementation.............26 8.8.3.4 Guarantee and Indemnification.......................................27 8.8.4 Waste Generation/Characterization Studies 2 8.8.5 Implementation of Additional Diversion Services .................................28 8.9 Additional Services.............................................................................................28 8.9.1 Public Service Calls From City Departments.........................................28 8.9.2 Collection at City Sponsored Events ......................................................29 8.9.3 Recycling Assistance for Special Events................................................29 8.9.4 Holiday Trees..........................................................................................29 8.9.5 Services for Public Trash Cans Along Streets and at Bus Stops............29 8.9.6 Dirt Disposal—........................................................................................29 8.9.7 Free Disposal and Processing of City Delivered Waste .........................30 8.10 Special Services..................................................................................................30 8.11 Non-Profit Assistance.........................................................................................30 SECTION 9. MINIMUM STANDARDS FOR CONTRACTOR'S SOLID WASTE HANDLING SERVICE COLLECTION VEHICLES .......................................30 9.1 General................................................................................................................30 9.2 Air Quality/Fuel Requirements...........................................................................31 9.3 Specific Requirements........................................................................................31 9.4 Costs of Operation and Damages........................................................................33 9.5 City Inspection....................................................................................................33 9.6 Correction of Defects and Removal of Vehicles from Use within City.............33 -iii- Page SECTION 10. CONTRACTOR'S SOLID WASTE HANDLING SERVICE PERSONNEL .....................................................................................................34 10.1 Uniforms.............................................................................................................34 10.2 Identification of Employees................................................................................34 10.3 Driver's License..................................................................................................34 10.4 Screening of Field Employees ............................................................................34 10.5 Discontinued Use of Unsatisfactory Employees.................................................34 10.6 Training and Legal Compliance..........................................................................34 10.7 Customer Service................................................................................................35 10.7.1 Office Hours............................................................................................35 10.7.2 Telephone Customer Service Requirements...........................................35 10.7.2.1 Toll Free Number............................................................35 10.7.2.2 Call Responsiveness........................................................35 10.7.3 Complaint Documentation......................................................................35 10.7.4 Resolution of Customer Complaints.......................................................36 10.7.5 Government Liaison................................................................................36 10.8 Education and Public Awareness........................................................................36 10.8.1 General....................................................................................................36 10.8.2 Written Program Materials .....................................................................36 10.8.3 Public Outreach.......................................................................................36 10.8.4 On-going Education Requirements.........................................................37 10.8.4.1 Annual Notices................................................................37 10.8.4.2 How-To Brochure...........................................................37 10.8.4.3 Corrective Action Notice................................................37 10.8.4.4 Contractor Representative...............................................37 10.8.4.5 Web Site Page.................................................................37 10.8.5 Public Education Fund............................................................................38 SECTION 11. CONTRACTOR'S CONSIDERATION.............................................................39 11.1 Reimbursement of Negotiation Costs.................................................................39 11.2 Administrative Cost Reimbursement..................................................................39 11.3 Franchise Fee......................................................................................................39 11.3.1 Monthly Franchise Fee ...........................................................................39 11.4 Services at City Facilities....................................................................................40 SECTION 12. CHARGE FOR LATE PAYMENTS..................................................................40 SECTION 13. CONTRACTOR'S BILLING SERVICES AND SYSTEMS.............................40 13.1 Billing ................................................................................................................40 13.1.1 Suspension of Service Due to Non-Payment..........................................41 13.1.2 Unoccupied Premises..............................................................................41 13.2 Minimum Requirements for Billing Statements.................................................42 13.3 Billing System...................................................o.................................................42 13.3.1 Computerization of Account Information...............................................42 13.3.2 Minimum Computer Programming Requirements .................................43 13.3.3 Billing Inquiries......................................................................................43 13.3.4 Distribution of Public Information..........................................................43 -iv- Page 13.4 Payment, Accounting Systems............................................................................43 13.4.1 Collection and Processing of Payments..................................................43 13.4.1.1 Accounting and Deposit of Funds...................................43 13.4.1.2 Allocation of Funds.........................................................44 SECTION 14. FAITHFUL PERFORMANCE...........................................................................44 14.1 Surety..................................................................................................................44 14.1.1 Forfeiture of Surety.................................................................................44 14.1.2 Use of Surety by City..............................................................................44 14.2 Replacement Letter of Credit—.... ................ .......... ........... ........................45 SECTION 15. INSURANCE COVERAGE...............................................................................45 15.1 Minimum Scope of Insurance.............................................................................45 15.2 Minimum Limits of Insurance............................................................................45 15.2.1 Comprehensive General Liability...........................................................45 15.2.2 Automobile Liability...............................................................................45 15.2.3 Workers' Compensation and Employers Liability..................................46 15.3 Deductibles and Self-Insured Retentions............................................................46 15.4 Other Insurance Provisions.................................................................................46 15.4.1 General Liability and Automobile Liability Coverage...........................46 15.4.2 Workers' Compensation and Employers Liability Coverage..................46 15.4.3 Environmental Pollution Control Insurance ...........................................46 15.4.4 All Coverages..........................................................................................47 15.5 Acceptability of Insurers.....................................................................................47 15.6 Verification of Coverage.....................................................................................47 15.7 Loss or Reduction in Insurance...........................................................................47 SECTION 16. ASSIGNMENT, SUBLETTING, AND TRANSFER; REQUIREMENTS AND LIMITATIONS.........................................................47 16.1 General................................................................................................................47 16.2 Assignment to be Broadly Interpreted................................................................47 16.3 Nature of Agreement—Personal to Contractor...................................................48 16.4 Procedure for Consideration of Assignment.......................................................48 SECTION 17. REVIEW OF SERVICES AND PERFORMANCE—.............................. .........49 17.1 Performance Hearing..........................................................................................49 SECTION 18. CITY'S REMEDIES; DEFAULT AND TERMINATION ................................50 18.1 Notice of Default.................................................................................................50 18.2 Failure to Cure ....................................................................................................51 18.3 Review by City Manager....................................................................................51 18.4 City Council Review...........................................................................................51 18.5 Performance During Reviews.............................................................................51 18.6 Termination without Right to Cure.....................................................................51 18.7 Liquidated Damages .................................................................... ........52 18.7.1 General....................................................................................................52 -v- Page 18.7.2 Service Performance Standards; Liquidated Damages for Failure to Meet Standards.......................................................................53 18.7.3 Calculations for Liquidated Damages.................................................,...53 18.7.3.1 Collection Reliability......................................................53 18.7.3.2 Collection Quality...........................................................54 18.7.3.3 Customer Responsiveness...............................................54 18.7.3.4 Timeliness of Submissions to City .................................54 18.7.4 Process for Assessment of Liquidated Damages....................................55 18.7.5 Timing of Payment.................................................................................55 SECTION 19. CONTRACTOR'S REMEDIES; ADMINISTRATIVE HEARING..................55 19.1 Administrative Hearing.......................................................................................55 19.2 Other Remedies; Claims.....................................................................................56 19.3 Actions for Damages................................................................ .......................56 SECTION 20. CITY'S ADDITIONAL REMEDIES .................................................................56 SECTION 21. RIGHTS OF CITY TO PERFORM DURING EMERGENCY.........................56 21.1 Provision of Service............................................................................................56 21.2 Possession of Equipment.......... .........................................................................57 21.3 Exclusions from Right to Possession of Equipment without Compensation.....................................................................................................57 SECTION 22. PRIVACY...........................................................................................................57 SECTION 23. REPORTS AND ADVERSE INFORMATION.,.....,....... .................................57 23.1 Monthly Reports.................................................................................................58 23.2 Quarterly Reports................................................................................................58 23.3 Annual Reports ...................................................................................................58 23.4 Adverse Information...........................................................................................59 23.5 Disaster Plan.......................................................................................................60 23.6 Failure to Report.................................................................................................60 SECTION 24. COMPENSATION........................................................,....................................60 24.1 Contractor Rates..................................................................................................60 24.2 Resolution of Disputes Regarding Rate Adjustments.........................................60 24.3 Annual Consumer Price Index Adjustments.......................................................61 24.4 Limitations to Annual CPI Adjustments.............................................................61 24.4.1 Four Percent (4%) Cap............................................................................61 24.4.2 Compliance with Agreement..................................................................61 24.5 Discretionary Adjustments..................................................................................61 24.6 Grants..................................................................................................................62 SECTION 25. IDENTIFICATION OF CONTRACTOR..........................................................62 SECTION 26. FLOW CONTROL; COUNTY AGREEMENT.................................................62 SECTION 27. INDEMNIFICATION..........................................................................................63 -vi- Page 27.1 General................................................................................................................63 27.2 Hazardous Substances Indemnification..............................................................64 SECTION 28. CONTRACTOR'S BOOKS AND RECORDS; AUDITS..................................66 28.1 Maintenance and Inspection of Records.............................................................66 28.2 CERCLA Defense Records.................................................................................66 28.3 Audits..................................................................................................................66 28.3.1 Examination of Services.........................................................................66 28.3.2 Annual Residential Audit........................................................................67 SECTION 29. TRANSITION OBLIGATIONS.........................................................................67 SECTION 30. GENERAL PROVISIONS .................................................................................67 30.1 Force Majeure.....................................................................................................67 30.2 Independent Contractor.......................................................................................68 30.3 Pavement Damage ..............................................................................................68 30.4 Property Damage ....................................................................................,...........68 30.5 Right of Entry .....................................................................................................68 30.6 Law to Govern; Venue........................................................................................68 30.7 Amendment.........................................................................................................68 30.8 Notices ....................... .......................................................................................69 30.9 Savings Clause....................................................................................................69 30.10 Exhibits Incorporated..........................................................................................69 30.11 Joint Drafting......................................................................................................69 30.12 Attorneys' Fees and Litigation Costs..................................................................69 30.13 City's Authorized Agent......................................................................................70 30.14 Integrated Agreement..........................................................................................70 30.15 Section Headings ................................................................................................70 30.16 Compliance with Law.........................................................................................70 EXHIBIT A MAXIMUM RATE SCHEDULE FOR SOLID WASTE HANDLING SERVICES EXHIBIT B CONTAINER SPECIFICATIONS -vii- AGREEMENT This Agreement ("Agreement") is entered into to be effective as of the 181h day of February 2014, by and between the City of San Juan Capistrano ("City") and CR&R Incorporated, ("Contractor") (collectively, the "Parties") to provide an exclusive franchise for Solid Waste Handling Services within the City. RECITALS: A. The Legislature of the State of California, by enactment of the California Integrated Waste Management Act of 1989 ("AB 939"), has declared that it is in the public interest to authorize and require local agencies to make adequate provision for the disposal of all Solid Waste within their jurisdictions. B. Pursuant to California Public Resources Code Section 40059(a)(1), the City Council of the City has determined that the public health, safety, and welfare require that an exclusive franchise agreement be awarded to a qualified Solid Waste enterprise for Solid Waste Handling Services within the City Limits. C. City and Contractor are mindful of the provisions of the laws governing the safe Collection, transport, recycling, and disposal of Solid Waste, including AB 939, AB 341, the Resource Conservation and Recovery Act ("RCRA"), and the Comprehensive Environmental Response, Compensation and Liability Act("CERCLA"). City and Contractor desire to leave no doubts as to their respective roles, and to memorialize that by entering into this Agreement, City is not thereby becoming an "arranger" or a "generator" as those terms are used in CERCLA, and that it is Contractor, not City, who is "arranging for" the Collection, transport for disposal, composting, and recycling of municipal Solid Waste in the City which may contain Hzardous Substances. City and Contractor understand and agree that it is Contractor, and not City, who will arrange to Collect Solid Waste, that City has not, and, by this Agreement does not, instruct Contractor on its Collection methods, nor supervise the Collection process, nor do the Parties intend to place title to such Solid Waste in City, but rather intend that whatever, if any, title in and to such Solid Waste that otherwise might exist in or with City in the absence of this Agreement is hereby transferred to Contractor, and further that if Contractor gains title to such Solid Waste it is by operation of law and agreement with its Customers and is not the result of this Agreement. By entering this Agreement City and Contractor further desire to confirm that Contractor has agreed to indemnify the City in connection with any claims relating to the inadvertent or intentional Collection, transportation and/or disposal of hazardous materials that may occur in connection with Contractor's performance under this Agreement. E. Contractor has agreed, as part of this Agreement, to provide such services as are necessary or desirable to ensure City complies with the requirements of AB 939, AB 341 and Public Resources Code Section 40000, et seq. F. Contractor and City previously entered an agreement dated December 7, 1996, which agreement was amended on six different occasions (collectively the "Prior Agreement"). This Agreement is intended to restate the various provisions of the Prior Agreement in a single document, and further to amend the Prior Agreement in various respects including specifically by eliminating the so called "evergreen clause" contained therein, and accordingly it shall supersede and replace the Prior Agreement. COVENANTS: Based upon the foregoing Recitals and for good and valuable consideration, the receipt and sufficiency of which is acknowledged by each of the Parties, City and Contractor hereby agree as follows: SECTION 1. RECITALS The Parties acknowledge the above recitals are true and correct and incorporate them herein as if they were fully restated. SECTION 2. DEFINITIONS Whenever any term used in this Agreement has been defined by the California Public Resources Code, the definition of such term set forth therein shall apply unless the term is otherwise defined in this Agreement. 2.1 AB 341 "AB 341" shall mean Assembly Bill 341 from the 2011-2012 Regular Session of the California Legislature (Chapter 476, Statutes 2011). 2.2 AB 939 "AB 939" shall mean the California Integrated Waste Management Act of 1989, currently codified as California Public Resources Code Section 40000 et seq., as it may be amended from time to time. 2.3 Affiliate "Affiliate" means a business in which Contractor owns a direct or indirect ownership interest, a business (including corporations, limited and general partnerships and sole proprietorships) which has a direct or indirect ownership interest in Contractor and/or a business which is also owned, controlled or managed by any business or individual which has a direct or indirect ownership interest in Contractor. For purposes of determining whether an indirect ownership interest exists, the constructive ownership provisions of Section 318(a) of the Internal Revenue Code of 1986, as in effect on the date of this Agreement, shall apply; provided, however, that (i) "ten percent (10%)" shall be substituted for "fifty percent (50%)" in Section 318(a)(2)(C) and in Section 318(a)(3)(C) thereof, and (ii) Section 318(a)(5)(C) shall be disregarded. For purposes of determining ownership under this paragraph and constructive or indirect ownership under Section 318(a), ownership interest of less than ten percent (10%) shall be disregarded, and percentage interests shall be determined on the basis of the percentage of voting interest or value which the ownership interest represents, whichever is greater. -2- 2.4 Animal Waste "Animal Waste" shall mean animal carcasses, dead animals, and/or parts or portions of dead animals. Animal Waste shall not include manure. 2.5 Applicable Law "Applicable Law" shall mean all federal, state, county, and local laws, regulations, rules, orders, judgments, decrees, permits, approvals, or other requirements of any governmental agency having jurisdiction over an aspect of this Agreement that are in force on the Effective Date, and as may be enacted, issued or amended thereafter, including without limitation, City's Municipal Code, AB 939 and AB 341. 2.6 Billings "Billings" or "Billing" or "Bill" means the statements of charges provided to Customers for services rendered by Contractor pursuant to the terms of this Agreement. 2.7 Bins "Bins" shall mean a metal or plastic Container, including dumpsters, compactors, and any similar such devices with a capacity of under ten(10) cubic yards. 2.8 Bulky "Bulky Items" means Solid Waste that cannot and/or would not typically be accommodated within a Cart including specifically: furniture (including chairs, sofas, mattresses, and rugs); appliances (including refrigerators with and without Freon, ranges, washers, dryers, water heaters, dishwashers, plumbing, small household appliances and other similar items, commonly known as "white goods"); residential wastes (including wood waste, tree branches, scrap wood, in the aggregate not exceeding one cubic yard per Collection); and clothing. For purposes of this Agreement, and notwithstanding any provision hereof to the contrary, Bulky Items shall specifically include items commonly known in the waste industry as "brown goods" and "e-waste". Bulky Items do not include car bodies, Construction and Demolition Debris or (with the exception of appliances/white goods described above) items that cannot reasonably be moved with equipment of the type which, pursuant to industry standards, would normally be carried in a truck Collecting Bulky Items. In the event a question arises as to whether a specific item, or category of items, meets the definition of Bulky Items, City shall be responsible to determine whether said definition shall apply, which determination shall be final and binding on the Parties. 2.9 Cart "Cart" means a plastic Container with a hinged lid and wheels serviced by an automated or semi-automated process, as opposed to a manual process of lifting and dumping. -3- 2.10 City "City" shall mean the City of San Juan Capistrano, a municipal corporation, located in Orange County, California. 2.11 City Council "City Council" shall mean the City Council of City. 2.12 City Limits "City Limits" shall mean the territorial boundaries of the City together with all amendments and changes thereto, which boundaries are depicted on maps, incorporated herein by reference, that are kept on file in the office of the City Clerk of the City of San Juan Capistrano, and which are from time to time amended to reflect changes. 2.13 City Manaur "City Manager" shall mean the City Manager of the City of San Juan Capistrano or his or her designee. 2.14 Collect/Collection "Collect" or "Collection" shall mean to take physical possession of, transport, and remove Solid Waste from a Premises. 2.15 Commercial Premises "Commercial Premises" means Premises upon which business activity is conducted, including but not limited to retail sales, services, wholesale operations, manufacturing and industrial operations, but excluding Residential Premises upon which business activities are conducted when such activities are permitted under applicable zoning regulations and are not the primary use of the property. Notwithstanding any provision to the contrary herein, in the Municipal Code, or otherwise, for purposes of this Agreement, Premises upon which hotels and motels are operated and upon which Multi-Family Dwellings exist shall be deemed to be Commercial Premises. 2.16 Container "Container" means any and all types of Solid Waste receptacles, including Carts and Bins. 2.17 Contractor "Contractor" shall mean CR&R Incorporated, the entity granted the franchise pursuant to this Agreement, or any party permitted pursuant to the terms hereof permitted to become the successor or assignee thereof. -4- 2.18 County Agreement "County Agreement" shall mean that certain waste disposal agreement entered between various Orange County cities, including specifically the City of San Juan Capistrano, and the County of Orange relating to the use of County landfills for the disposal of Solid Waste Collected in such cities, and which is on file in the office of City's City Clerk, as the same may be amended from time to time. 2.19 Customer "Customer" or "Customers" shall mean any person receiving Solid Waste Collection services from Contractor within the Franchise Area. 2.20 Dwelling Unit "Dwelling Unit" shall mean one or more rooms designed for occupancy by one family for living and sleeping purposes and containing kitchen facilities or an area designed for the preparation of food for use solely by one family. 2.21 Effective Date "Effective Date" shall mean February 18th, 2014. 2.22 Environmental Laws "Environmental Laws" means all federal and state statutes, county, local and City ordinances concerning public health, safety and the environment including, by way of example and not limitation, the Comprehensive Environmental Response, Compensation and Liability Act of 1980, 42 USC §9601 et seq.; the Resource Conservation and Recovery Act, 42 USC §6901 et seq.; the Federal Clean Water Act, 33 USC §1251 et seq.; the Toxic Substances Control Act, 15 USC §2601 et seq.; the Occupational Safety and Health Act, 29 USC §651 et seq.; the California Hazardous Waste Control Act, California Health and Safety Code §25100 et seq.; the Carpenter-Presley-Tanner Hazardous Substance Account Act, California Health and Safety Code §25300 et seq.; the Porter-Cologne Water Quality Control Act, California Water Code §13000 et seq.; the Safe Drinking Water and Toxic Enforcement Act, California Health and Safety Code §25249.5 et seq.; as currently in force or as hereafter amended, and all rules and regulations promulgated thereunder. 2.23 Franchise Area "Franchise Area" shall mean all Premises within the City Limits, including Premises which may be annexed and thereby added to the City Limits following the Effective Date. 2.24 Franchise Fee "Franchise Fee" shall mean the franchise fee set forth and more fully defined in Section 11 hereof. -5- 2.25 Green Waste "Green Waste" means tree trimmings, grass cuttings, dead plants, leaves, branches and dead trees (not more than six (6) inches in diameter or 48 inches in length) and similar organic materials. 2.26 Gross Receipts "Gross Receipts" shall mean and include all monies, fees, charges, consideration, and revenue received, charged or imputed to Contractor and any Affiliate of Contractor, in connection with, arising from, or in any way attributable to the Solid Waste Handling Services carried out by or on behalf of Contractor pursuant to this Agreement. Gross Receipts includes, without limitation, monthly Customer charges for Collection of Solid Waste, without subtracting Franchise Fees, fees imposed and collected pursuant to this Agreement, sums collected in connection with Temporary Services, revenue received by Contractor attributable to landfill, material processing and composting tipping fees, and transportation charges. Gross Receipts does not include revenue from the sale of Recyclable Material, Green Waste, food waste, and other material which is diverted from disposal or the receipt of governmental funding. 2.27 Hazardous Substance "Hazardous Substance" shall mean any of the following: (a) any substances defined, regulated or listed (directly or by reference) as "Hazardous Substances," "hazardous materials," "Hazardous Wastes," "toxic waste," "pollutant" or "toxic substances" or similarly identified as hazardous to human health or the environment, in or pursuant to (i) the Comprehensive Environmental Response, Compensation and Liability Act of 1980, 42 USC §9601 et seq.; (ii) the Hazardous Materials Transportation Act, 49 USC §5101, et seq.; (iii) the Resource Conservation and Recovery Act, 42 USC §6901 et seq.; (iv) the Clean Water Act, 33 USC §1251 et seq.; (v) California Health and Safety Code §§25115-25117, 25249.8, 25281, and 25316; (vi) the Clean Air Act, 42 USC §7401 et seq.; and (vii) California Water Code §13050; (b) any amendments, rules or regulations promulgated thereunder to such enumerated statutes or acts currently existing or hereafter enacted; and (c) any other hazardous or toxic substance, material, chemical, waste or pollutant identified as hazardous or toxic or regulated under any other applicable federal, state or local laws or regulations, including any of the Environmental Laws, currently existing or hereinafter enacted, including, without limitation, friable asbestos, polychlorinated biphenyl's ("PCBs"), petroleum, natural gas and synthetic fuel products, and by- products. 2.28 Hazardous Waste "Hazardous Waste" means all substances defined as Hazardous Waste, acutely Hazardous Waste, or extremely Hazardous Waste by the State of California in Health and Safety Code §25110.02, §25115, and §25117 or in the future amendments to or recodifications of such statutes or identified and listed as Hazardous Waste by the US Environmental Protection Agency (EPA), pursuant to the Federal Resource Conservation and Recovery Act (42 USC §6901 et seg.), all future amendments thereto, and all rules and regulations promulgated thereunder. -6- 2.29 Household Hazardous Waste "Household Hazardous Waste" shall mean any Hazardous Waste generated by a Single Family or Multi-Family Dwelling, including but not limited to: automobile maintenance and repair products (e.g., motor oil, oil filters, antifreeze, brake fluid, etc.); lawn and garden chemicals (e.g., pesticides, herbicides, fungicides, etc.); cleaning products (e.g., bathroom cleaners, drain cleaners, chlorine bleach, solvents, oven cleaners, etc.); and home improvement supplies (e.g., stains, paints, varnish, paint thinners, chemical strippers, glue, pool chemicals, etc.). Household Hazardous Waste does not include any waste generated from a business operating out of a Single Family or Multi-Family Dwelling or waste otherwise generated from operating a business. 2.30 Household Sharps Waste "Household Sharps Waste" shall mean home generated sharps waste as defined in Health and Safety Code Section 117671 and includes hypodermic needles, pen needles, intravenous needles, lancets, and other devices that are used to penetrate the skin for the delivery of medications, which are generated from a Customer at Single Family or Multi-Family Dwelling. 2.31 Multi-Family Dwelling "Multi-Family Dwelling" means any building or lot containing more than one Dwelling Unit at which Contractor determines (and City agrees) the Dwelling Units must receive Solid Waste Collection services through the use of shared Bins, since they are not reasonably able to store Carts or otherwise receive individualized Solid Waste Collection service through the use of the automated Collection system utilizing Carts contemplated by this Agreement for Single Family Dwellings. Unless otherwise determined as set forth above, any Premises upon which four (4) or more Dwelling Units exists shall be deemed to be a Multi-Family Dwelling. Any ambiguity as to whether a Customer's Premises qualifies for purposes of this Agreement as a Single Family Dwelling or Multi-Family Dwelling shall be resolved by the City Manager whose decision shall be final. 2.32 Municipal Code "Municipal Code" shall mean City's Municipal Code. 2.33 Person "Person" shall mean any individual, firm, association, organization, partnership, corporation, business trust,joint venture, the United States, the State of California, the County of Orange, towns, cities, and special purpose districts. 2.34 Premises "Premises" shall mean any land, building, and/or structure within the City Limits where Solid Waste is generated or accumulated. -7- 2.35 Recyclable Material "Recyclable Material" or "Recyclables" shall mean that Solid Waste discarded within the Franchise Area which is capable of being recycled, including Green Waste. 2.36 Residential Premises "Residential Premises" shall mean all premises upon which Dwelling Units exist. Notwithstanding any provision to the contrary herein, in the Municipal Code, or otherwise, for purposes of this Agreement, Premises upon which hotels and motels are operated or upon which Multi-Family Dwellings exist shall be deemed to be Commercial Premises. 2.37 Rolloff Box "Rolloff Box" means Solid Waste Collection Containers of ten (10) yards or larger, including compactors. 2.38 Single Family Dwelling "Single Family Dwelling" means a building or lot containing one Dwelling Unit, and, for purposes of this Agreement, includes buildings and lots with more than one Dwelling Unit where such Dwelling Units are determined by the City to be reasonably able to receive individualized Solid Waste Collection service by the automated process utilizing Carts contemplated herein. Any ambiguity as to whether a Customer's Premises qualifies as a Single Family Dwelling or Multi-Family Dwelling shall be resolved by the City Manager whose decision shall be final. 2.39 Solid Waste "Solid Waste" shall mean and include all discarded putrescible and nonputrescible solid, semisolid, and liquid wastes, including garbage, trash, refuse, rubbish, construction waste, industrial waste, commercial Solid Waste, Bulky Items, and any other discarded solid, semisolid, and liquid waste permitted to be disposed of at a Class III landfill and which are included within the definition of"Nonhazardous Solid Waste" set forth in the California Code of Regulations, as it may be amended from time to time. Solid Waste does not include hazardous (Class 1) waste, low-level radioactive waste, untreated medical waste, or Special Wastes as defined herein. 2.40 Solid Waste Handling Services "Solid Waste Handling Services" means the Collection, transfer, transport, recycling, processing, and disposal of Solid Waste for Premises within the City. 2.41 Special Wastes "Special Wastes" shall mean wastes other than Solid Waste including sewage, sludge, industrial sludge, asbestos, auto bodies, tires, used motor oil, Hazardous Waste, Animal Waste, explosive substances, radioactive materials, and other materials which may not be disposed of at a Class III landfill or which require special handling. -8- 2.42 Tgnipoiaiy Service "Temporary Service" shall mean Solid Waste Handling Services provided by Contractor on an as-needed and temporary basis to any Premises within the City in conjunction with construction, demolition, cleanup or other projects, and by use of temporarily placed Bins or Rolloff Boxes. 2.43 Term "Term" shall have the meaning ascribed in Section 6 of this Agreement. 2.44 Transformation "Transformation" means incineration, pyrolysis, distillation, gasification, or biological conversion other than composting. "Transformation" does not include composting. 2.45 Universal Waste "Universal Waste" shall mean those hazardous wastes identified as universal waste in Section 66261.9 of Title 22 of the California Code of Regulations, including, but not limited to: florescent bulbs and tubes; household batteries (e.g., D, AA, button-type, etc.); non-empty aerosol cans; electronic devices (e.g., televisions, computer monitors, cell phones, radios, video cassette recorders, etc.); and mercury containing devices (e.g., thermometers, thermostats, gauges, etc.), and generated by Single or Multi-Family Dwellings. Universal Waste does not include waste generated in the course of operating a business at a Single or Multi-Family Dwelling or waste otherwise generated from operating a business. SECTION 3. GRANT OF EXCLUSIVE FRANCHISE 3.1 Scope of Franchise Except as hereinafter expressly set forth, City hereby grants to Contractor and Contractor hereby accepts from City, for the Term hereof, the exclusive contract, right, and privilege to Collect, transport, and dispose of all Solid Waste generated or accumulated within the Franchise Area. The exclusive franchise, right and privilege to provide Solid Waste Handling Services within City granted to Contractor by this Agreement shall be interpreted to be consistent with all applicable state and federal laws, now in effect and adopted during the Term of this Agreement, and the scope of this Agreement shall be limited by all applicable current and developing laws and regulations. In the event that future interpretations of current law or future enactments limit the ability of City to lawfully grant Contractor the scope of services as specifically set forth herein, Contractor agrees that the scope of this Agreement will be limited to those services and materials which may be lawfully provided, and that City shall not be responsible for any lost profits claimed by Contractor as a result thereof. -9- 3.2 Matters Excluded fi•onz Scope of Franchise Notwithstanding any other provisions set forth in this Agreement to the contrary, the exclusive franchise granted herein shall exclude the Collection, transportation, recycling, and disposal of: (A) any Solid Waste otherwise within the scope of this Agreement which is transported by a Self Hauler as that term is used in the Municipal Code, or any other City ordinance, resolution, regulation or policy, as such may be adopted or amended from time to time; (B) the sale or donation of Recyclable Material by the person or entity that generated such Recyclable Material (the "Generator") to any Person or entity other than Contractor; provided, however, to the extent permitted by law, if the Generator is required to pay monetary or non-monetary consideration for the Collection, transportation, transfer, or processing of Recyclable Material to any Person or entity other than Contractor, the fact that the Generator receives a reduction or discount in price (or in other terms of the consideration the Generator is required to pay) shall not be considered a sale or donation; (C) any Solid Waste otherwise within the scope of this Agreement which is Collected or transported to a disposal or recycling facility by City employees in the course and scope of their employment with City; (D) the Collection, transportation, or disposal of Hazardous Waste; Universal Waste; E-Waste; biohazardous waste; untreated medical waste; infectious waste; Animal Waste; used cooking fats, oils, grease and similar waste; or other materials which do not constitute Solid Waste; (E) the Collection, transportation, and disposal of Construction and Demolition Waste by a contractor, handyman, repairman, or other similar service provider, using its own equipment, as an incidental part of the services provided to its customers, rather than as a hauling service, provided that such waste is not Collected or transported by a third party hired for the primary purpose of Collecting and transporting said materials; (F) the Collection, transportation, and disposal of Green Waste and related Solid Waste by a gardener, or landscaper, as an incidental part of the gardening or landscaping services provided to its customers, rather than as a hauling service provided that such Solid Waste is not Collected or transported by a third party hired for the primary purpose of Collecting and transporting said materials; (G) Solid Waste Handling Services provided by any Person having a legal right to continue doing so, pursuant to Public Resources Code Section 49520, et. seq., or otherwise, as long as and to the extent such legal right continues to exist; except that to the degree any territory in which Contractor has a franchise granted by another governmental entity is annexed into City during the Term, Contractor agrees the provisions of this Agreement shall apply to such territory and further acknowledges that -10- this Agreement constitutes any notice required by the Public Resources Code in connection therewith. SECTION 4. ENFORCEMENT OF EXCLUSIVITY Contractor shall be responsible for enforcing the exclusivity of this Agreement. City shall reasonably assist Contractor in its efforts to enforce the exclusivity hereof. In addition, City shall adopt such ordinances or other regulations as it deems to be necessary or desirable to protect the exclusive rights granted herein. City shall have the right, but not the obligation, to enforce the exclusivity hereof, including by instituting appropriate legal proceedings, and/or to request that Contractor do so. Contractor shall have an affirmative obligation to enforce such exclusivity provisions when requested to do so by City. SECTION 5. ACCEPTANCE; WAIVER Contractor agrees to be bound by and comply with all the requirements of this Agreement. Contractor waives Contractor's right to change the terms of this Agreement under federal, state, or local law, or administrative regulation. Contractor waives any right or claim to serve the City or any part of the City under any prior grant of franchise, contract, license, or permit issued or granted by any governmental entity including any right under Section 49520 of the Public Resources Code. Additionally, by and upon the effectiveness of this Agreement, Contractor agrees to the termination of the Prior Agreement as of the Effective Date, agrees to waive any and all rights under the Prior Agreement, and agrees to release and hold the City harmless from any of the City's obligations thereunder, excepting, however, the right to compensation for services provided at the rates approved by City as of the Effective Date and the right to be credited for services already provided (such as situations where the maximum calls for Bulky Item services have been reached by a Customer; provided, however, nothing contained in this provision is intended to or shall relieve Contractor from any obligation existing under the Prior Agreement pertaining to insurance, indemnification, or other legal obligations to City or Customers (as opposed to obligations to provide service pursuant to the terms thereof), or from any obligation set forth in the Prior Agreement which are called out as surviving the termination thereof, and all such obligations, including specifically those indemnification obligations relating to Environmental Laws, general liability, and AB 939 shall survive the termination of the Prior Agreement. SECTION 6. TERM The term of this Agreement (the "Term") shall be for the period of time commencing on February 18, 2014, and ending at midnight on June 30, 2020, unless this Agreement is terminated sooner pursuant to Section 18 hereof, or otherwise. -11- SECTION 7. CONDITIONS TO EFFECTIVENESS OF AGREEMENT The satisfaction of each and all of the conditions set out below, each of which may be waived in whole or in part by City in writing, is a condition precedent to the effectiveness of this Agreement, and a condition of Contractor's continued right to the benefits conveyed herein: 7.1 Accuracy of Representation All representations and warranties made by Contractor and set forth in this Agreement shall be accurate, true, and correct on and as of the Effective Date of this Agreement. 7.2 Absence of Litigation There shall be no litigation pending in any court challenging the award of this exclusive franchise for Solid Waste Handling Services to Contractor or the execution of this Agreement or seeking to restrain or enjoin its performance. 7.3 Furnishing of Insurance, Bond, and Letter of Credit Contractor shall have furnished evidence of the insurance and Surety required by Sections 14 and 15 hereof, and shall comply with all ongoing requirements relating thereto. 7.4 Effectiveness of City Council Action The City Council's Resolution approving this Agreement shall have become effective pursuant to California law. 7.5 Payment of Fees and Costs Contractor shall have made payment to City of all fees, costs and other payments due as provided in the Prior Agreement and more fully set forth in Section 11. SECTION 8. SOLID WASTE HANDLING SERVICES PROVIDED BY CONTRACTOR 8.1 General 8.1.1 Equipment Contractor shall furnish all labor, supervision, materials, supplies, and equipment necessary to provide for all services required by the terms of this Agreement. 8.1.2 Performance Standards Contractor shall perform Solid Waste Handling Services as required hereunder in a workmanlike manner consistent with good housekeeping standards and all relevant provisions of Applicable Law. -12- 8.1.3 Noise and Dlsrll tion Contractor shall perform Solid Waste Handling Services as required hereunder in such a manner as to minimize noise and other disruptive impacts including, without limitation, those upon traffic. Contractor shall use its best efforts to coordinate its Collection schedules such that street sweeping on any given street shall occur the business day following Collection of Solid Waste by Contractor. 8.1.4 Collection Times Contractor shall not commence Collection of Solid Waste for Customers at Commercial Premises (excepting Multi-Family Dwellings) until 6:00 a.m. and for Customers at Residential Premises and at Multi-Family Dwellings until 7:00 a.m., nor shall such activities occur after 7:00 p.m. for all Customers. The City Manager may require Contractor to comply with time frames applicable to Residential Premises in connection with Collection of Solid Waste for Customers at Commercial Premises whose Premises are in close proximity to Residential Premises. Solid Waste Collection at Single Family Dwellings shall not occur on Saturdays; excepting Temporary Services and Collection occurring on Saturdays following such holidays as may be approved by the City Manager. Except as noted herein, no Solid Waste Collection shall occur on Saturdays or Sundays at Single Family Dwellings, or on Sundays at Multi-Family Dwellings or Commercial Premises, except in exceptional circumstances for which specific approval is given by the City Manager. 8.1.5 Collection Schedule Contractor shall establish Collection routes and a Collection schedule which shall be approved by the City Manager such that Customers at all Residential and Commercial Premises within the City will have not less than one established Collection day each week. Contractor shall provide notice to each Customer of its established Collection day(s), and shall provide at least one week's notice to Customers of any change in their established Collection day(s). Notwithstanding any provision herein to the contrary, should any established Collection day fall on a legal holiday, or on any other holiday which is observed by either a landfill or other lawful disposal or diversion site to which Solid Waste is taken for disposal or diversion, Contractor shall provide for Collection one (1) day later during the pick-up week, and the regular Collection schedule shall be resumed the following week. A pick-up week shall be defined as Monday through Saturday. Contractor may not change its established Collection schedules without obtaining the prior written consent of the City Manager. Contractor may charge Customers for emergency Collection services, where the emergency Collection is not required as a result of a missed pickup as set forth in Section 8.1.9, at rates which do not exceed the maximum rates set forth on Exhibit A. 8.1.6 Commingling, of Routes Contractor shall not during its Collection process commingle Solid Waste Collected hereunder with Solid Waste Collected in any other City, or on behalf of any other entity operating or existing within City that is not subject to this Agreement, and is specifically prohibited from combining Collection routes related to services provided pursuant to this -13- Agreement with Collection routes for other jurisdictions it may service. Notwithstanding the foregoing, source separated Recyclable Materials Collected by Contractor may be commingled with such materials Collected in other jurisdictions provided Contractor maintains a method of allocating tonnage between jurisdictions that is satisfactory to the City Manager. 8.1.7 Replacement of Containers Contractor shall, whenever possible, place Carts in the street gutter, adjacent to the curb, upon completing Collection. Contractor shall replace all Bins in the location upon the property of each Customer utilizing Bins designated for storage of Bins, and shall secure gates, doors, and/or enclosures when applicable. 8.1.8 Contractor's Containers (A) Contractor's Containers shall meet the minimum standards set forth on the attached Exhibit B. (B) Contractor shall provide three sizes of Carts (small, medium and large) having capacities of approximately 35 gallon, 64 gallon and 96 gallon. Notwithstanding the foregoing, the Parties recognize that different vendors provide Carts of slightly different dimensions, and hence the capacity of each of the three Cart sizes Contractor is to provide (i.e., small, medium and large) may vary slightly, but in no case by more than 10% of the capacities noted above. (C) Contractor shall be responsible to maintain and replace, as necessary, all of its Containers. (D) All Contractor's Containers shall be maintained by Contractor in good repair, and any question as to the meaning of this standard shall be resolved by the City Manager. (E) Contractor shall deliver Containers to each Customer at no additional charge. (F) Contractor shall ensure it maintains an accurate list that contains the total number of Carts at each service address. Contractor is endeavoring to implement a system whereby "bar codes" are affiliated with each Cart in use, and at such time as (if) such a system is implemented the bar code data for each Cart shall be included in the aforementioned list. Contractor shall keep this list up to date at all times, provide it to City upon request, and shall include a current updated list with each annual report as set forth in Section 23.3. (G) All Carts shall be maintained by Contractor in a watertight condition, as shall all Bins which are used primarily for the disposal of Solid Waste containing liquids. (H) Within twenty-four (24) hours after notification (Sundays and holidays excepted), Contractor shall repair and maintain, remove graffiti from, and replace lost, stolen or damaged Carts at no charge to Customers. However, Contractor shall be -14- entitled to charge Customers for the replacement of any Cart that has been damaged by a Customer's willful neglect or abuse, ordinary wear and tear excepted, with such charges being subject to the City Manager's approval and at a fee no higher than Contractor's actual cost of repair and replacement. Notwithstanding the above, upon request and up to one time per calendar year, Contractor shall exchange a Customer's Cart for a new or "like new" Cart at no additional charge. (I) Contractor shall at Customer's request annually refurbish, replace, and steam clean as necessary all Bins and Contractor provided Rolloff Boxes at no charge to Customers; provided, however, City may require the steam cleaning or replacement of Bins utilized at restaurants, bars and grocery stores/markets more frequently if it determines such action is needed to protect public health and safety. Additional steam cleaning shall be provided to any Customers who request it at a charge not to exceed the maximum rate set forth in Exhibit A hereto, or alternatively Contractor shall provide a replacement Bin/Rolloff Box to Customers at no charge. Contractor may charge Customers for damaged Bins at rates that do not exceed the maximum rate set forth in Exhibit A. (J) All Bins and Rolloff Boxes shall be kept freshly painted in a uniform fashion and shall be identified with Contractor's name and phone number in letters not less than three inches high on its exterior so as to be visible when the Container is placed for use. (K) At a Customer's request, Contractor shall provide Bins with locking lids and locks and may charge rates to Customers for locking Bins which do not exceed the maximum rates set forth on Exhibit A. 8.1.9 Missed Pick-ups In case of a missed pick-up called in by a Customer, Contractor shall Collect Solid Waste and Recyclable Material from such Customer no later than the next day of the pick-up week following the date of the call. Records of the addresses of all missed pick-ups shall be maintained by Contractor, and shall be reported to City upon request. If Contractor demonstrates to the satisfaction of the City Manager a pattern of ongoing late "set-outs" or wrongful Customer notifications by any given Customer, missed pick-ups resulting from late set-outs by that Customer shall not be counted as missed pick-ups in evaluating Contractor's performance hereunder. The Customer service phone system required by Section 10.7.2 hereof is intended, among other things, to serve as a "hotline" for Customers to call in the event Solid Waste placed for Collection is not Collected by Contractor and to facilitate having such Solid Waste Collected as soon as reasonably possible, and in no event later than as required by the provisions hereof. 8.1.10 Record of Non-collection As more fully set forth herein, Contractor shall Collect all Solid Waste placed for Collection by Customers in Containers, excepting materials that do not meet the definition of Solid Waste (such as hazardous materials). Whenever Contractor determines not to Collect any Solid Waste deposited for Collection, Contractor shall leave a tag at least 2" by 6" in size, -15- indicating the reason for Contractor's refusal to do so. This information may be either handwritten or left by means of a check system (i.e., checking off boxes on a preprinted form). The tag shall provide Contractor's business name and its local telephone number and shall be securely fastened to the Container or the article refused. Contractor shall maintain a record of all such taggings at its place of business. Such record shall contain the date of such notice, street address, reason for non-collection, and a summary of any communications between Contractor and the Customer involved. Such notice shall be retained so that it may be inspected by representatives of City upon request. 8.2 Residential Solid Waste Handling Service 8.2.1 Single Family Dwellings—Automated Collection Contractor shall provide each Customer at a Single Family Dwelling with one Cart designated for the Collection of mixed Solid Waste (a Refuse Cart), and Customer shall be entitled to choose between either a 35 gallon, 64 gallon or 96 gallon Refuse Cart (subject to the provisions of Section 8.1.8(B)). Contractor shall Collect all Solid Waste placed out for Collection in a Refuse Cart by each Customer at a Single Family Dwelling not less than once per week using an automated Collection system at rates that do not exceed the maximum rates set forth in Exhibit A. Contractor may charge Customers for additional Collection in excess of once per week at rates that do not exceed the maximum rates set forth in Exhibit A. Upon request from any Customer at a Single Family Dwelling, Contractor shall provide such Customer with one or more additional Refuse Carts, and shall Collect all Solid Waste placed for Collection in such additional Refuse Carts at rates that do not exceed the maximum rates set forth in Exhibit A. Wherever feasible, Customers shall be directed by Contractor to place Carts for Collection either in the street gutter, against the curb, in front of their Premises, or adjacent to their Premises in the alley or easement in the rear of their Premises. If a Customer and Contractor cannot agree upon a Collection location, or if City determines the selected location may cause safety or other concerns, City may make the final determination of the Collection location. It is the intent of the parties that the services provided under this Agreement will result in an automated Collection system that includes source separation of Recyclable Material. Accordingly, if Solid Waste is routinely placed for Collection other than in a Refuse Cart, Contractor shall work with the Customer involved to determine if the Customer is in need of additional or larger Refuse Carts. The City Manager is authorized to require Contractor to deliver additional Refuse Carts to any such Customers or to require such other action of Contractor as is reasonably deemed necessary to ensure the Collection system, including specifically the recycling programs, contemplated by this Agreement are achieved. 8.2.2 Walk-Out Service Contractor shall provide eligible Customers with "walk-out service" as set forth in this Section at no additional charge. This service shall require Contractor to use its own forces to bring a Customer's Carts from a Customer's backyard, side yard, or such other location at which the Customer's Containers are regularly stored, to Contractor's Collection Vehicle; and, after disposal of the contents thereof, returning said Containers to the location where they are regularly stored. To be eligible for this service a Customer shall have a DMV issued disabled person placard/license plates, and provide a letter to Contractor from a physician confirming the -16- Customer is unable to move his/her Carts to the curb, and that to the best of the physician's knowledge there is no other capable persons living in the Customer's household to provide this service. Contractor may require each eligible Customer to provide a new letter from a physician on an annual basis in order to maintain eligibility for walk-out service. Any dispute regarding a Customer's eligibility for walk-out service shall be resolved by the City Manager. Contractor may provide Customers who are not eligible for free walk-out service pursuant to the forgoing with walk-out service at a rate which shall not exceed the maximum rate set forth in Exhibit A. Contractor may require as a condition of walk-out service that a Customer sign a standardized agreement, the terms of which shall be subject to City's approval, which authorizes entry onto the Customer's property and holds Contractor harmless from liability (including specifically liability related to pets escaping) associated with Contractor providing such service. 8.2.3 Recycling Program for Single Family Dwellings Using;Carts Contractor shall provide each Customer at a Single Family Dwelling with a Cart of the same size as the Customer's Refuse Cart (subject to the provisions of Section 8.1.8(B)) designated for the Collection of Recyclables (a Recycling Cart). Upon request by a Customer using a 35 or 64 gallon Refuse Cart, Contractor shall provide a Recycling Cart that is larger than the Customer's Refuse Cart (i.e., either a 64 or 96 gallon Recycling Cart, as applicable). Contractor shall Collect all Recyclable Material placed out for Collection in a Recycling Cart by each Customer at a Single Family Dwelling not less than once per week using an automated Collection system at rates that do not exceed the maximum rates set forth in Exhibit A. Upon request from any Customer at a Single Family Dwelling, Contractor shall provide such Customer with one additional Recycling Cart at no additional charge; and, further shall provide such Customers, upon request, with additional Recycling Carts at rates that do not exceed the maximum rates set forth in Exhibit A corresponding to the size of Recycling Carts provided. The maximum rate set forth on Exhibit A applicable to Customers whose Recycling Carts are larger than their Refuse Cart shall be based on the maximum rate applicable to the size of Refuse Cart provided; however, as noted above, the maximum rate set forth on Exhibit A applicable to additional Recycling Carts shall be that set forth on Exhibit A corresponding to the size of the Recycling Cart provided. Contractor shall Collect Recyclable Material placed in Recycling Carts for Collection from each Customer at a Single Family Dwelling on the same day as such Customer's Refuse Cart is Collected, utilizing an automated Collection process. Customers shall be directed to place Recycling Carts in the same location for Collection as Refuse Carts. At a minimum the following materials shall be allowed to be deposited by Customers for Collection in Recycling Carts aluminum cans; glass jars and bottles; bi-metal, and tin cans; empty aerosol containers; polyethylene terephthalate plastic ("PET"); high density polyethylene plastic ("HDPE"); plastics types 3 — 7; plastic bags, shrink wrap, plastic toys and tools, and other plastic materials (if readily identifiable as being recyclable); coat hangers and metal foil; newspaper; mixed paper (e.g., ledger, computer, junk mail, magazines, paperback books cereal boxes, envelopes, paper shopping bags and non-metallic wrapping paper); corrugated cardboard; and telephone books. 8.2.4 Green Waste Collection for Single Family Dwelling's Contractor shall provide Customers at Single Family Dwellings with a Cart of the same size as the Customer's Refuse Cart (subject to the provisions of Section 8.1.8(B)), designated for -17- Collection of commingled Green Waste (a "Green Waste Cart"). Upon request by a Customer using a 35 or 64 gallon Refuse Cart, Contractor shall provide a Green Waste Cart that is larger than the Customer's Refuse Cart (i.e., either a 64 or 96 gallon Green Waste Cart, as applicable). Contractor shall Collect all Green Waste placed out for Collection in a Green Waste Cart by each Customer at a Single Family Dwelling not less than once per week using an automated Collection system at rates that do not exceed the maximum rates set forth in Exhibit A. Upon request from any Customer at a Single Family Dwelling, Contractor shall provide such Customer with additional Green Waste Carts at rates that do not exceed the maximum rates set forth in Exhibit A corresponding to the size of Green Waste Carts provided. The maximum rate set forth on Exhibit A applicable to Customers whose Green Waste Carts are larger than their Refuse Cart shall be based on the maximum rate applicable to the size of Refuse Cart provided; however, as noted above, the maximum rate set forth on Exhibit A applicable to additional Green Waste Carts shall be that set forth on Exhibit A corresponding to the size of the Green Waste Cart provided. Contractor shall Collect Green Waste placed in Green Waste Carts for Collection from each Customer on the same day as such Customer's Refuse Cart is Collected, using an automated Collection process. Customers shall be directed to place Green Waste Carts in the same location for Collection as Refuse Carts. Notwithstanding the foregoing, Customers whose Premises do not generate Green Waste materials need not be provided with a Green Waste Cart. Any ambiguity or dispute as to whether the foregoing provision applies shall be resolved by the City Manager whose decision shall be final. 8.2.5 City Manager Authority to Oversee_Encoura ement of Reccling The flexibility provided to Customers pursuant to Sections 8.2.3 and 8.2.4, enabling them to request Recycling and Green Waste Carts which vary in size from their Refuse Cart size, is intended to benefit Customers and encourage them to participate as fully as possible in available recycling programs. However, if Solid Waste is routinely placed by Customers in Recycling Carts or Green Waste Carts such so as to undermine the intent of allowing varying Cart sizes, the City Manager may require Contractor to deliver additional or different size Refuse Carts to any such Customers, to require Contractor to only provide such Customers with uniform Cart sizes, or to require such other action of Contractor as is reasonably deemed necessary to ensure the Collection system, including specifically the recycling programs, contemplated by this Agreement are achieved. 8.2.6 Multi-Family Dwelling Customers Contractor shall comply with all requirements applicable to Commercial Customers, set forth below, in connection with Multi-Family Dwellings, and further shall comply with the specific provisions contained herein related to such Dwellings. Customers at Multi-Family Dwellings shall be provided sufficient services by Contractor to enable them to comply with AB 341. Towards this end, all such Customers shall be provided with Mixed Waste Bins, which shall be processed as described below. Notwithstanding the forgoing, as an alternative, such Customers may participate in the Source Separated Collection Program described below, if they participate in such program in a manner by which a 50% diversion rate is achieved in connection with the Solid Waste they generate. -18- 8.2.6.1 Mixed Waste Bins Except as otherwise set forth herein, Contractor shall provide all Customers at Multi- Family Dwellings with Bins meeting the minimum standards set forth in Exhibit B for the Collection of mixed Solid Waste ("Mixed Waste Bins"), and shall Collect all Solid Waste placed therein for Collection not less than once per week, at rates that do not exceed the maximum rates set forth in Exhibit A. Contractor shall deliver all Solid Waste Collected in Mixed Waste Bins to an appropriately permitted processing facility where such Solid Waste is to be processed with the goal of achieving a diversion rate from such processing of not less than 50%. Contractor shall provide Customers requesting Mixed Waste Bin service a number of Bins reasonably needed for Solid Waste Collection at each Premises at which Multi-Family Dwellings exist bearing in mind both the number of Dwellings and space limitations. Mixed Waste Processing Bins are intended to allow Multi-Family Dwellings the availability of a method by which Customers at such Dwellings can attain the 50% diversion goal of AB 939. The size of Mixed Waste Bins utilized, and the frequency of their Collection, shall be mutually agreed upon by Contractor and its Customers, except that Collection shall occur not less than one time per week and City shall have the right to impose minimum requirements for Bin sizes and more frequent Collection should it determine such action is needed to protect public health, safety and welfare. In the event of any dispute as to the adequacy of the number of Bins at any given Multi-Family Dwelling, the City Manager shall have the ability to approve the number of Mixed Waste Bins used at such location. In the event extra pickups are required at a Multi-Family Dwelling in any given month, Contractor may charge the Person who manages or owns the Multi-Family Dwelling for such pickups an amount that does not exceed the maximum rate for "extra dumps" as set forth in the attached Exhibit A. 8.2.6.2 Source Separated Collection Program As an alternative to providing Mixed Waste Bins as set forth above, Contractor may provide all Customers at Multi-Family Dwellings the option of participating in a Source Separated Collection Program meeting the requirements set forth below through a combination of Bins, meeting the minimum standards set forth in Exhibit B, some of which are designated for the Collection of Solid Waste ("Refuse Bins"), and others designated for the Collection of Recyclable Material ("Recycle Bins"). Customers at Multi-Family Dwellings may only participate in the Source Separated Collection Program if they participate in the program in a manner by which a 50% diversion rate is achieved for the Solid Waste they generate. (A) Refuse Bins and Carts: Contactor shall provide all Customers participating in the Source Separated Collection Program with the number of Refuse Bins reasonably needed for Solid Waste Collection at each Premises at which Multi-Family Dwellings exist, bearing in mind both the number of Dwellings and space limitations, and shall Collect all Solid Waste placed therein for Collection not less than once per week, at rates that do not exceed the maximum rates set forth in Exhibit A. If warranted by specific circumstances, and upon written approval of the City Manager, at any given Multi-Family Dwelling Refuse Carts may be utilized instead of Refuse Bins. The size of Refuse Bins utilized, and the frequency of their Collection, shall be mutually agreed upon by -19- Contractor and its Customers (except that Collection shall occur not less than one time per week), and City shall have the right to impose minimum requirements for the number of Refuse Bins, Refuse Bin sizes and more frequent Collection should it determine such action is needed to protect the public health, safety and welfare. In the event of any dispute as to the adequacy of the number of Refuse Bins at any given Multi-Family Dwelling, the City Manager shall have the ability to approve the number of Refuse Bins used at such location. In the event extra pickups are required at a Multi-Family Dwelling in any given month, Contractor may charge the Person who manages or owns the Multi-Family Dwelling for such pickups an amount that does not exceed the maximum rate for "extra dumps" as set forth in the attached Exhibit A. (B) Recycle Bins and Carts: Contactor shall provide all Customers participating in the Source Separated Collection Program with the number of Recycle Bins reasonably needed for Recyclable Material Collection at each Premises at which Multi-Family Dwellings exist, bearing in mind both the number of Dwellings and space limitations, and shall Collect all Recyclable Material placed therein for Collection not less than once per week, at rates that do not exceed the maximum rates set forth in Exhibit A. If warranted by specific circumstances, and upon written approval of the City Manager, at any given Multi-Family Dwelling, Recycling Carts may be utilized instead of Recycle Bins. The size of Recycle Bins utilized, and the frequency of their Collection, shall be mutually agreed upon by Contractor and its Customers (except that Collection shall occur not less than one time per week), and City shall have the right to impose minimum requirements for the number of Recycle Bins, Recycle Bin sizes and more frequent Collection should it determine such action is needed to protect the public health, safety and welfare. In the event of any dispute as to the adequacy of the number of Recycle Bins at any given Multi-Family Dwelling, the City Manager shall have the ability to approve the number of Recycle Bins used at such location. In the event extra pickups are required at a Multi-Family Dwelling in any given month, Contractor may charge the Person who manages or owns the Multi-Family Dwelling for such pickups an amount that does not exceed the maximum rate for "extra dumps" as set forth in the attached Exhibit A. At a minimum, Contractor shall allow the materials identified in Section 8.2.3 above to be placed for Collection in Recycle Bins or Recycling Carts utilized in connection with the Source Separated Collection Program. Should such Recycle Bins and/or Recycling Carts be contaminated with materials not permitted to be placed therein for Collection, Contractor may charge the responsible Customer a rate that does not exceed the maximum rate set forth in Exhibit A for contaminated loads. 8.2.7 Bulky Item Service for Single Family Dwellings Contractor shall provide Bulky Item Collection services to residents living at all Single Family Dwellings in City at no charge on an on-call basis. The no-charge Bulky Item Collection service set forth in this Section shall only apply with respect to Bulky Items generated at the Dwelling Unit at which the Customer calling for service resides and is limited to up to four (4) items or up to 20 bags of Green Waste per scheduled pick up and four (4) pickups per calendar year. Bulky Items Collected pursuant to this Section shall occur on the same day as the Customer's regularly scheduled Collection day. In order to receive such service, residents shall provide Contractor with at least forty-eight (48) hours notice by phone of the number and type of Bulky Items to be Collected. Contractor shall produce, keep current, and provide public -20- information specifically outlining its Bulky Item Collection service, which shall specifically include the annual publication and distribution of a brochure describing this service to residents of all Single Family Dwellings in City. Contractor may charge rates for the Collection of each Bulky Item in excess of the above limits that do not exceed those set forth on Exhibit A. 8.2.8 Bulky Item Service for Multi-Family Dwellings Residents at Multi-Family Dwellings shall receive the same Bulky Item Collection services as Commercial Premises as set forth in Section 8.3.4. 8.2.9 Tar eted Neighborhood Abandoned Items Swee Contractor shall provide an abandoned items sweep program for targeted neighborhoods (the "Abandoned Items Sweep") as may be identified by the City Manager, with the intent that this provision will apply to neighborhoods that might otherwise have a disproportionate concentration of abandoned Bulky Items as compared to the rest of the City. The Abandoned Items Sweep shall occur on the same day that refuse Collection occurs for the targeted neighborhood. Contractor shall Collect all Bulky Items and other items abandoned in said targeted neighborhoods during the Abandoned Items Sweep. If over 10% of the Customer accounts in a targeted neighborhood are delinquent, Contractor may suspend the Abandoned Items Sweep for that area. Contractor shall produce, keep current, and provide public information specifically outlining its Abandoned Items Sweep, which shall specifically include the annual publication and distribution of a brochure describing this service to Customers in the City targeted neighborhoods. 8.2.10 Bulky Itern Diversion Bulky Items Collected pursuant to this Agreement may not be landfilled until the following hierarchy of diversion efforts has been followed by Contractor: a. Reuse as is (if energy efficient); b. Disassemble for reuse or Recycling; C. Recycle, Transformation, or other means of diversion; and d. Disposal. This hierarchy is intended to preclude the use of front or rear loading packer vehicles for Bulky Items unless the compaction mechanism is not used to compact the Bulky Items. The disposition of Bulky Items shall be tracked by Contractor and this information shall be included in Contractor's quarterly reports to City. 8.2.11 Proper I Iandling of Bulky Items Contractor shall properly handle all materials required to be Collected as Bulky Items, including specifically items that require special handling pursuant to the Environmental Laws, such as materials that constitute "Universal Waste" and/or "e-waste." -21- 8.2.12 Residential Drop Off of Household Sharps Waste Contractor shall endeavor to establish a location(s) in or near City at a pharmaceutical establishment or other facility approved by City, where any resident of the City may drop off Household Sharps Waste. City facilities shall not be used as a drop off location. 8.2.13 Residential Drop-Off of Universal Waste Contractor shall develop and implement a Universal Waste drop-off program where, at City's request, Contractor shall provide up to six (6) public or private locations (including City Hall), subject to City approval, for residents of the City to drop-off Universal Waste. Contractor shall properly handle and dispose of, or provide a third party approved by the City Manager to handle and dispose of, all Universal Waste in accordance with all Applicable Law and, to the extent legally possible, follow the hierarchy of diversion efforts set forth in Section 8.2.10. 8.2.14 Curbside Household Hazardous Waste Collection If requested to do so by City, Contractor will implement a program, which shall meet the reasonable satisfaction of the City Manager, to Collect Household Hazardous Waste from Residential Premises on an on call basis at rates that do not exceed the maximum rates set forth in Exhibit A. 8.3 Commercial Solid Waste Handling Services 8.3.1 Commercial Bins and Rolloff Boxes Contractor shall provide all Customers at Commercial Premises ("Commercial Customers") with at least one Bin and/or Rolloff Box for Collection of mixed Solid Waste, and shall Collect all Solid Waste placed therein for Collection not less than once per week, at rates that do not exceed the maximum rates set forth in Exhibit A. Contractor shall provide additional Containers to Customers and shall provide additional Collections upon request, or as may be required by City's Municipal Code, health and safety requirements, or by the City Manager, and may charge rates for such services which do not exceed the maximum rates set forth in Exhibit A. Bins and Rolloff Boxes shall be Collected by Contractor from the location upon each Customer's property designated for their storage, and replaced to that location with gates and/or doors secured, as applicable, after Collection is completed, unless different arrangements are agreed upon by the Customer and Contractor. Notwithstanding anything set forth herein to the Contrary, Contractor need not provide Containers to Customers who chose to utilize their own Rolloff Box compactors; and further, Contractor may lease Rolloff Box compactors to Customers at rates that it sets, which rates shall not be regulated by this Agreement. Contractor shall provide Solid Waste Handling Services in connection with Rolloff Box compactors at rates that do not exceed the maximum rates set forth in Exhibit A. 8.3.2 Commercial Carts As an alternative to the requirements of Section 8.3.1, Contractor shall offer Collection in sixty-four (64) or ninety-six (96) gallon Refuse Carts (subject to the provisions of Section 8.1.8(B)) to Commercial Premises where the Customers do not have space for, or do not generate -22- enough waste to require the use of Bins for Collection. Rates for Customers at Commercial Premises (excepting Multi-Family Dwellings) receiving such service shall not exceed the maximum rates set forth on Exhibit A for Commercial Refuse Carts; provided, however, rates for Customers at Multi-Family Dwellings receiving such service shall not exceed the maximum rates set forth on Exhibit A for Residential Cart Service. If Contractor and Customer have a disagreement as to whether a Refuse Cart is appropriate, or if City determines the Collection in a Refuse Cart causes health and safety or other concerns, City shall make the final determination as to whether Collection in a Refuse Cart may occur. 8.3.3 Commercial Recycling Services Commercial Customers shall be provided services by Contractor sufficient to enable them to comply with AB 341. Towards this end, the Solid Waste Collected in all Containers provided to such Customers shall be processed in the manner set forth Section 8.2.6.1 related to Mixed Waste Bins, and all other provisions set forth above related to Customers at Multi-Family Dwellings participating in the Mixed Waste Bin service shall apply, including that Contractor may charge Customers rates for Collection of Solid Waste from Mixed Waste Bins that do not exceed the maximum rates set forth in Exhibit A. As an alternative, Commercial Customers may be permitted to participate in the Source Separated Collection Program described in Section 8.2.6.2 above if they participate in the program in a manner by which a 50% diversion rate is achieved for the Solid Waste they generate. Contractor shall provide Commercial Customers participating in the Source Separation Collection Program with Recycle Bins or Recycling Carts, in addition to Refuse Bins or Carts, pursuant to the provision of Section 8.2.6.2, and all provisions of Section 8.2.6.2 shall apply including that Contractor may charge Commercial Customers rates that do not exceed the maximum rates set forth in Exhibit A for such services. 8.3.4 Commercial Bulky Item Service Contractor shall provide unlimited Bulky Item Collection services to Commercial Premises (excepting Multi-Family Dwellings) on an on-call basis. Contractor may charge rates for such services which shall not exceed the maximum rates set forth in the attached Exhibit A. Bulky Item Collection service calls shall be responded to within a reasonable time but not longer than seven (7) days from the date of the Customer's call for service. Contractor shall produce, keep current, and provide public information specifically outlining the Bulky Item pick-up service. Bulky Items Collected pursuant to this Section are subject to the diversion and handling requirements set forth in Sections 8.2.9 and 8.2.10. 8.3.5 Food Waste Collection Services Contractor shall provide Customers at Commercial Premises (excepting Multi-Family Dwellings) the option to have a separate 64 gallon Cart (subject to the provisions of Section 8.1.8(B)) for the Collection of Food Waste ("Food Waste Cart"). Contractor may charge rates for the Collection of Food Waste Carts which shall not exceed the maximum rates set forth in the attached Exhibit A. The frequency of Collection of Food Waste Carts shall be mutually agreed upon by Contractor and its Customers (except that Collection shall occur not less than one time per week), and City shall have the right to impose minimum requirements for more frequent -23- Collection should it determine such action is needed to protect the public health, safety and welfare. 8.3.6 Monitoring and Cleaningof Bin Enclosures Contractor shall work with the City Manager in identifying and resolving continual problems with overflowing Bins or Bin enclosures, and/or other unsanitary conditions caused by Customers. Contractor shall clean out any overflowing Bins or Bin enclosures within City within twenty-four (24) hours of notification by City (Sundays and holidays excepted). Contractor shall create a specific work order in response to each call received from City and shall provide City with an annual "Summary of Clean Out Item Work Orders Completed." Such summary shall include, but not be limited to, the date, time, hours spent, and types of items Collected. 8.4 !Other Collection Programs As May Be Required by Law In the event CalRecycle, or any federal, state, or local law or regulation, imposes upon City or Contractor a requirement for the implementation of any program for the Collection of any waste material (whether or not meeting the definition of Solid Waste hereunder) not already covered by this Agreement, whether Commercial or Residential in nature, Contractor shall design and present a program to City to comply with such requirement, which program shall meet the City Manager's reasonable approval. Except with respect to programs which are required due to Contractor's failure to achieve the diversion requirements set forth herein (which programs are subject to Section 8.8.5), at such time as (if) any such program is implemented, Contractor and City shall meet and confer in good faith to determine a fair and reasonable adjustment to the maximum rates set forth on Exhibit A in order to compensate Contractor for implementing such a program. 8.5 Roll Out Service Certain Premises within the City Limits require Contractor to move a Bin in order to service the Bin ("Roll Out Service"). Contractor may charge said Premises for the Roll Out Service where Contractor is required to move a Bin more than twenty-five (25) feet. Contractor may charge rates for such Roll Out Service which shall not exceed the maximum rates set forth in the attached Exhibit A. 8.6 Manure Collection Contractor shall provide any Customer, who so requests, with Rolloff Boxes, Bins or Carts, as appropriate, for the Collection of horse manure and bedding at rates that do not exceed the maximum rates set forth on Exhibit A, and shall Collect all such materials placed therein for Collection not less than once per week. The size of Containers utilized, and the frequency of their Collection, shall be mutually agreed upon by Contractor and its Customers (except that Collection shall occur not less than one time per week), and City shall have the right to impose minimum requirements for the number of Rolloff Boxes, Bins, or Carts, as well as their sizes, and more frequent Collection should it determine such action is needed to protect the public health, safety and welfare. -24- 8.7 Temporary Services Contractor shall provide Temporary Services on an on call basis to any Customer requesting such service pursuant to the following conditions: (A) Bins and Rolloff Boxes utilized in connection with Temporary Services shall meet the minimum standards set forth herein and Containers shall be delivered within twenty-four (24) hours of a call for such service, excepting Sundays and holidays. (B) No charges excepting rates not exceeding the maximum rates set forth in the attached Exhibit A related to Bins or Rolloff Boxes utilized in connection with Temporary Services shall be imposed by Contractor, unless approved in accordance with Section 8.10 (Special Services). (C) Bins used for Temporary Service shall not be placed in any public rights- of-way unless an encroachment permit is first obtained from City pursuant to Section 4- 6.1003 of the Municipal Code (as it may be amended from time to time), and in no case may they be placed in any public rights-of-way so as to create a safety hazard or so as to block any right-of-way to a degree that it is not reasonably usable. Bins placed in City's rights-of-way shall be subject to such requirements as may be imposed by City, and at a minimum shall be equipped with reflectors, reflective tape, reflective paint, or other reflective devices which, to the satisfaction of the City Manager, make such Bins reasonably visible to vehicle traffic at night. (D) City has in place an ordinance regulating the recycling and disposal of construction and demolition waste, and Contractor agrees to comply with all applicable provisions thereof. (E) In addition to complying with any other requirements of the City's ordinance regulating construction and demolition waste, Contractor shall make all reasonable efforts to recycle all construction and demolition waste it Collects, especially to the degree such loads contain clean inert materials. Towards this end, Contractor shall make available to Customers involved in construction separate Containers within which to Collect different types of marketable materials, such as dirt, steel, concrete and wood. 8.8 Recycling Obligations and Public Education Program 8.8.1 Minimum Requirements for Collection of Recyclable Material, Green Waste and Rolloff Boxes Contractor shall utilize a truck dedicated for the purpose of Collecting Green Waste from Customers, such that Green Waste which has been separated prior to Collection, once Collected, is not commingled with other Solid Waste (including Recyclable Material). Similarly, Contractor shall utilize a truck dedicated for the purpose of Collecting Recyclable Material, such that Recyclable Material Collected in Recycling Carts or Recycling Bins, once Collected, is not commingled with other Solid Waste (including Green Waste). All material Collected by Contractor in Recycling Carts or Bins pursuant to this Agreement shall be delivered to a properly permitted facility for recycling and reuse purposes. All Green Waste separated prior to -25- Collection and thereafter Collected by Contractor pursuant to this Agreement (including specifically materials Collected in Green Waste Carts and Holiday Trees) shall be delivered to a properly permitted facility for recycling, mulching, composting, or alternative uses for which diversion credit is provided as may be approved by CalRecycle. Contractor shall be responsible for implementing programs which will divert Recyclable Material and Green Waste from disposal in order to meet the diversion requirements of this Agreement. All Rolloff Boxes, whether for Commercial Premises or Temporary Service shall be delivered to a properly permitted facility for recycling and reuse purposes. 8.8.2 Extent of Al2plicable Franchise Rights Nothing in this Agreement shall be construed as giving Contractor the right to Collect Recyclable Material which has not been discarded and placed for Collection by Contractor in the location designated for that purpose. 8.8.3 AB 939 and AB 341 Obligations, Guarantee, and Indemnification 8.8.3.1 Warranties and Representations Contractor warrants and represents that it is aware of and familiar with City's Source Reduction and Recycling Element (the "SRRE"), that it is familiar with City's waste stream, and that it has the ability to and will provide sufficient programs and services to ensure City will meet or exceed the diversion goals (including, without limitation, amounts of Solid Waste to be diverted, time frames for diversion, and any other requirements) set forth in AB 939 and AB 341, and all amendments thereto, and that it shall do so without imposing any costs or fees other than those set forth on the attached Exhibit A (including if it implements new programs to achieve such goals which are not called out herein). Stated otherwise, Contractor acknowledges that it is responsible for ensuring that its various programs achieve the diversion requirements hereunder, and that it may be required to modify its programs from time to time, at no additional cost to the City or Customers, to meet such diversion requirements. 8.8.3.2 Mutual Cooperation City and Contractor shall reasonably cooperate in good faith with all efforts by each other to meet City's diversion and other compliance requirements imposed by AB 939, AB 341 and other Applicable Law. In this regard, City's obligations shall include, without limitation, making such petitions and applications as may be reasonably requested by Contractor for time extensions in meeting diversion goals, or other exceptions from the terms of AB 939, AB 341 and other Applicable Law. 8.8.3.3 Waste Reduction and Program Implementation. Contractor shall implement the programs identified in the SRRE and Household Hazardous Wastes Element ("HHWE") immediately upon the Effective Date hereof, and will implement any programs required by any amendments or modifications thereto. Contractor shall employ a Person as a recycling coordinator whose responsibilities will be to implement the programs identified in the SRRE and HHWE. Contractor shall provide City with monthly, quarterly and annual written reports in a form adequate to meet City's AB 939 and AB 341 -26- related filing and reporting requirements to CalRecycle and to the County of Orange throughout the Term of this Agreement wherein City's performance under the above programs shall be set forth in detail. Contractor shall be responsible to prepare, or assist City with the preparation of, all reports and other information as may be required by any agency, including specifically, the State of California, in order to comply with AB 939 and/or AB 341. 8.8.3.4 Guarantee and Indemnification Contractor warrants and guaranties that it will carry out its obligations under this Agreement such that: (i) both it and City will at all times be in compliance with the requirements of all Applicable Law including specifically AB 939 and AB 341, and (ii) City will meet or exceed the diversion requirements (including, without limitation, amounts of Solid Waste to be diverted, time frames for diversion, and any other requirements) set forth in AB 939, AB 341 and all amendments thereto. In this regard, Contractor agrees that it will, in addition to any other requirement contained herein, at its sole cost and expense: (A) to the extent legally permitted, defend, with counsel approved by City, indemnify, and hold harmless City and City's officials, employees, and agents from and against all fines and/or penalties and other liabilities which may be imposed by CalRecycle or any other regulatory agency if: (1) Contractor fails or refuses to timely provide information relating to its operations which is required pursuant to this Agreement or any Applicable Law and such failure or refusal prevents or delays City from submitting reports required by Applicable Law in a timely manner; or (2) the source reduction and recycling goals, diversion goals, program implementation requirements, or any other requirements of Applicable Law are not met with respect to the waste stream Collected under this Agreement; (B) assist City in responding to inquiries from CalRecycle; (C) assist City in preparing for, and participating in, any review of City's SRRE pursuant to Applicable Law; (D) assist City in applying for any extension, including under Public Resources Code Section 41820, if so directed by City; (E) assist City in any hearing conducted by CalRecycle relating to City's compliance with Applicable Law; (F) assist City with the development of and implement a public awareness and education program that is consistent with the City's SRRE and HHWE, as well as any related requirements of Applicable Law; (G) provide City with recycling, source reduction, and other technical assistance related to compliance with the Applicable Law; (H) defend, with counsel acceptable to City, City and City's officials, employees, and agents against the imposition of fines and/or penalties, or any other liabilities, issued by CalRecycle pursuant to AB 939 and AB 341; -27- (I) be responsible for and pay any fees, penalties or other costs imposed against the City by CalRecycle, and to extent legally permitted indemnify and hold harmless City from and against any fines, penalties, or other liabilities, levied against it for violation of AB 939's or AB 341's diversion requirements, or violation of any other provision of the Applicable Law, arising from or in any way related to Contractor's performance of its obligations under this Agreement. 8.8.4 Waste Generation/Characterization Studies Contractor acknowledges that City may be required to perform Solid Waste generation and disposal characterization studies periodically to comply with the requirements of AB 939. Contractor agrees to perform such studies if required by City and further to participate and cooperate with City and its agents and to accomplish studies and data collection and prepare reports, as needed and directed by City, to determine weights and volumes of Solid Waste Collected and characterize Solid Waste generated, disposed, transformed, diverted or otherwise handled/processed to satisfy the requirements of AB 939. 8.8.5 Implementation of Additional Diversion Services In the event City does not meet the current diversion goal of 50% imposed by AB 939 with respect to all waste generated in City, City may direct Contractor to perform additional services (including the implementation of new diversion programs) or modify the manner in which it performs existing services, and Contractor agrees to do so at no additional charge. Pilot programs and innovative services which may entail new Collection methods and the use of new or alternative waste processing and disposal technologies are included among the kinds of changes which City may direct. 8.9 Additional Services As part of the consideration for entering this Agreement, Contractor shall provide the following additional services at no charge, and shall not adjust its rates to Customers to offset costs incurred in providing any of the following services: 8.9.1 Public Service Calls From City Departments Contractor shall, free of charge, respond to calls from City's Maintenance and Code Enforcement Divisions and from its Police Department, to provide Containers and dispose of Bulky Items and other Solid Waste as a result of illegal or unauthorized dumping, or other Code enforcement matters, occurring within City. Contractor agrees that if requested to provide such services in connection with abatement activities for which reimbursement is sought from the property owner by City through abatement liens or otherwise, Contractor will provide billing information sufficient for City to include it in its liens, and Contractor will be paid at such time as the abatement lien is paid, or reimbursement is otherwise obtained by City from the property owner. Upon receipt of a call for service from City made pursuant to this Section, Contractor shall advise City within four (4) hours as to when service will be provided, and unless otherwise agreed by City service shall be provided within twenty-four (24)hours. -28- 8.9.2 Collection at City Sponsored Events Contractor shall provide Solid Waste and Recyclable Material Collection at all City- sponsored or supported non-profit events. The number, type and service requirements for these events may vary from year to year. This service shall include providing, servicing and storing Containers (cardboard boxes, Carts, Bins and/or Rolloff Boxes), and Collecting, processing and Disposing of all Solid Waste Collected in a manner that complies with all other provisions of this Agreement, and the Applicable Law, including those related to diversion. Contractor shall provide these services for up to twenty (20) 36 cubic yard roll-offs per calendar year at no cost to City or the event sponsors; provided, however, Contractor shall not be responsible for paying landfill tipping or material recovery facilities handling fees associated with such services. Billing for said fees shall be agreed upon prior to any event. 8.9.3 Recycling Assistance for Special Events Contractor shall assist Persons designated by City (whether City employees or private individuals) who are responsible for coordinating special events or events in large venues (such as concerts or sporting events) in the implementation of recycling programs. Customer or event planner, or upon request from either of them, Contractor, shall be responsible for preparing and submitting to City a "waste reduction and recycling plan" prior to such events. Contractor shall submit to Customer detailed reports within 30 days of the event outlining the Solid Waste Collected, and diverted, and Contractor shall include this data in its Annual Reports to City. Notwithstanding the foregoing, Contractor may charge for refuse boxes, recycle boxes, and box liners Contractor provides for said special events at rates that do not exceed the maximum rates set forth on Exhibit A. 8.9.4 Holiday Trees For the first two regularly scheduled pickup days after New Year's Day, Contractor shall, free of charge, pick up all Holiday Trees placed out for Collection by Customers. Such trees shall not be comingled with other Solid Waste and shall be delivered to a proper facility for processing, rather than disposal, as required by the provisions hereof. 8.9.5 Services for Public Trash Cans Along Streets and at Bus Stops Contractor shall provide Solid Waste Handling Services to Containers for the Collection of Solid Waste at City bus stops, and public right-of-ways throughout City ("Public Trash Cans"). Contractor shall, free of charge, provide Collection services for said Public Trash Cans on a schedule to be submitted to the City Manager for approval. City may change the schedule for the forgoing services to be provided at Public Trash Cans from time to time and may change, increase or decrease the locations for Public Trash Cans. 8.9.6 Dirt Disposal Contractor shall allow City to deliver clean (non-contaminated) dirt from City streets and utility repair operations to Contractor's Material Recovery Facility. City shall be charged the current processing rate for the facility for any load that has contaminated Solid Waste, concrete, asphalt, wood or other materials other than clean dirt. -29- 8.9.7 Free Disposal and Processing of City Delivered Waste Contractor shall provide City with free disposal and processing, at Contractor's south Orange County Materials Recovery Facility, of waste generated within City Limits and delivered from City owned and operated vehicles, or authorized contracted vehicles. This waste may include Green Waste from City authorized Public Works operations, as well as street sweeping debris from City's contracted services. Such waste shall be limited to 973 tons per year, plus an additional 5% increase per year, at no charge to City. Contractor may reject loads or charge for processing in the event current local, state, or federal regulations result in an increase in fees, rates, or eventual uses of the delivered waste. Should such waste be prohibited from use as alternative daily cover at local landfills at the current no charge rate, Contractor and City agree to negotiate in good faith to determine an alternative use and corresponding cost of diversion or reimbursement to Contractor for the end costs of the delivered waste. 8.10 S12ecial Services Contractor may provide special pickup procedures or services in addition to the services described herein for Customers who request or require such services at reasonable rates established by Contractor, which rates are subject to approval by the City Manager. Contractor shall notify the City Manager of any such services prior to such time as they are provided in order to allow the City an opportunity to conduct necessary inspections, review the proposed rate, and impose appropriate regulations. 8.11 Non-Profit Assistance Contractor shall provide Rolloffs or Bins to any qualified or certified non-profit group, (e.g., Boy Scouts, Girl Scouts, Boys' and Girls' Clubs, churches, Earth Clubs, etc.). Contractor shall not charge such groups rates in excess of Contractor's actual transportation costs incurred in dropping off and picking up the Containers; provided, however, Contractor shall impose no charge for this service unless the non-profit group receives a monetary payment from recycling the materials Collected in the Containers and such proceeds exceed Contractor's actual transportation costs. Contractor shall appropriately dispose of or divert any Solid Waste or Recyclable Material Collected pursuant to this Section and shall pay non-profit organizations the prevailing market rate for any Recyclable Material Collected from the provided Containers. SECTION 9. MINIMUM STANDARDS FOR CONTRACTOR'S SOLID WASTE HANDLING SERVICE COLLECTION VEHICLES 9.1 General Contractor shall provide vehicles for the Collection of Solid Waste ("Collection Vehicles") that are sufficient in number and capacity to efficiently perform the work required by this Agreement in strict accordance with its terms. Contractor is expressly obligated to provide such Collection Vehicles and routes as are required to meet the service standards set forth herein. Contractor shall have available on Collection days sufficient back-up vehicles for each type of Collection Vehicle used to respond to complaints and emergencies. Upon or prior to the Effective Date of this Agreement and prior to the start of any extension period of this Agreement -30- pursuant to Section 6, Contractor shall provide City with a report containing the information required under South Coast Air Quality Management District's Rule 1193(d)(7). 9.2 AirQuality/Fuel Requirements Contractor's Collection Vehicles shall comply with all rules and regulations of the South Coast Air Quality Management District, the Air Resource Board, and any other regulatory body that may be in effect during the Term of this Agreement, as well as other federal, state and local laws and regulations that may be enacted during the Term of this Agreement. Contractor's Collection Vehicles shall meet or exceed such air quality standards as may be adopted by the forgoing regulatory bodies during the Term. Contractor's Collection Vehicles shall comply with the requirements in the South Coast Air Quality Management District's Rule 1193. 9.3 Specific R uirements Each Collection Vehicle utilized by Contractor in the performance of this Agreement shall meet the following minimum standards: (A) Each Collection Vehicle shall be registered with the California Department of Motor Vehicles. (B) Each Collection Vehicle shall be inspected regularly by Contractor, and not less than once every other year, to ensure it meets the requirements of the California Vehicle Code and the California Highway Patrol. Contractor shall provide copies of its Biannual Inspection of Terminal ("BIT") inspection reports to City within 30 days of its receipt of such reports and shall make all records related to its Collection Vehicles, including Contractor's maintenance records, available to City upon request by the City Manager. It is the intention of this provision that all Collection Vehicles be inspected at least once per year -- every other year through a BIT inspection, and in alternative years at least once (if not more often) by Contractor. (C) Each Collection Vehicle shall be equipped with devices capable of covering every open section of the Collection Vehicle in which Solid Waste may be placed and, while operating upon the public rights-of-way, shall be covered so as to prevent any Solid Waste from falling or being blown or otherwise dislodged from the Collection Vehicle. (D) Each Collection Vehicle shall be continuously maintained so as to both: (1) meet the highest industry standards with regards to efforts to prevent liquid from leaking and to the degree possible ensure each Collection Vehicle is "watertight" and "leak-proof' and, (2) at all times comply with the provisions of all laws and regulations including the Vehicle Code and any applicable NPDES permit, with regard to materials leaking from Collection Vehicles. Contractor shall be responsible to promptly clean any spillage or Solid Waste that leaks or otherwise escapes the Collection Vehicle. (E) Each Collection Vehicle shall be painted periodically, which shall include all necessary body work, and shall be regularly cleaned, so that such Collection Vehicles -31- do not become unsightly, as determined by the City Manager. Each Collection Vehicle shall be painted with Contractor's colors and identifying information as required herein. (F) Contractor's name, local or toll free telephone number, and a Collection Vehicle number shall be visibly printed or painted in letters not less than three inches in height on both sides of each Collection Vehicle. Any other information or signage printed, painted, or displayed on Contractor's Collection Vehicles, when such Collection Vehicles are providing Collection services within City Limits, shall be subject to approval by City. (G) Each Collection Vehicle shall be maintained in a clean and sanitary condition, both inside and out and shall be washed at least once every seven (7) calendar days. (H) Each Collection Vehicle shall carry a broom, shovel, and operable fire extinguisher, and shall be equipped with a communication device sufficient to allow the driver to communicate directly with Contractor's dispatcher and/or main office. (I) Each Collection Vehicle shall be kept in good repair and working order, and shall be equipped with appropriate safety equipment, including any new safety related technologies that become standard in the waste industry, and at a minimum shall have a video monitor based back-up system, or its equivalent. Contractor shall keep a sufficient supply of replacement parts and equipment on hand to ensure adequate vehicle maintenance and timely and continuous performance of the services contemplated by this Agreement. (J) Each Collection Vehicle shall be equipped with the so called "Smart System Technology" whereby Contractor can track the location of and services provided by each Collection Vehicle with a computer based monitoring system. Upon request from City, Contractor shall provide any available data from this system, such as route tracking information and similar data that may be useful in investigating Customer complaints. (K) Contractor shall inspect each Collection Vehicle daily to ensure that all equipment is operating properly. Collection Vehicles which are not operating properly shall be removed from service until repaired and operating properly. Contractor shall perform all scheduled maintenance functions upon Collection Vehicles in accordance with the manufacturer's specifications and schedule. Contractor shall repair, or arrange for the repair of, all of its Collection Vehicles and equipment for which repairs are needed because of accident, breakdown or any other cause so as to maintain all equipment in a safe and operable condition. Contractor shall keep accurate records of all Collection Vehicle maintenance and repair, recorded according to date and mileage, including signed verifications that repairs and maintenance has been properly performed, and shall make such records available to City upon request. (L) No Collection Vehicle shall be utilized if it is leaking brake, hydraulic, or other fluids, and Contractor shall clean up any leaks or spills from their Collection -32- Vehicles per the NPDES permit in effect at the time. No fluids shall be washed into storm drains at any time. All NPDES dry-cleaning measures shall be complied with. All Collection Vehicles must be equipped with absorbent for such cleanup efforts. (M) Upon request, Contractor shall furnish City a written inventory of all equipment, including Collection Vehicles, used in providing service pursuant to this Agreement. This inventory shall list all equipment by manufacturer, ID number, date of acquisition, type and capacity. (N) Contractor shall utilize Collection Vehicles of a size, weight, nature, and type so as to not be unreasonably intrusive on the community with respect to noise, emissions, maneuverability, safety, and other factors and to avoid or minimize pavement damage and wear and tear of the street or adjacent properties, as approved by the City Manager. (0) Contractor shall not load Collection Vehicles in excess of the manufacturer's recommendations or limitations imposed by state or local laws or regulations. Noise levels of equipment used for Collection shall not exceed 75db (seventy-five decibels) when measured at a distance of twenty-five (25) feet from the Collection Vehicle, five (5) feet from the ground. 9.4 Costs of Operation and Damages Contractor shall be responsible for any costs incurred in connection with ensuring all Collection Vehicles comply with all Applicable Law, including without limitation, any such laws and regulations that may now exist or hereinafter be adopted relating to noise, fuels, emission standards, or weight limits. 9.5 City Inspection City may cause or require any Collection Vehicle used in performance of this Agreement to be inspected and tested at any time and in such manner as may be appropriate to determine that the Collection Vehicle is being maintained in compliance with the provisions of this Agreement. 9.6 Correction of Defects and Removal of Vehicles from Use within City Contractor agrees to immediately remove from service, and replace or repair, to the City's satisfaction, any Collection Vehicle which City determines to be of unsightly appearance,unsafe, unsanitary, leaking, out of compliance with any law or regulation or this Agreement, or otherwise in an unsatisfactory operating condition; and any such Collection Vehicle shall not be returned to service until the City Manager gives his written consent for its return. -33- SECTION 10. CONTRACTOR'S SOLID WASTE HANDLING SERVICE PERSONNEL 10.1 Uniforms Each of Contractor's Collection employees shall wear a clean uniform bearing Contractor's name. 10.2 identification of Employees Contractor shall provide business cards or similar devices, for all of its employees, and all authorized subcontractors, who may make personal contact with Customers. City may require Contractor to notify Customers yearly of the form of said identification. 10.3 Driver's License Each employee operating a vehicle as part of his or her duties shall, at all times, carry a valid operator's license for the type of vehicle he or she is operating. All employees who may have contact with Customers in the course of performing their duties shall possess the ability to communicate effectively with Customers. 10.4 Screening of Field Employees Contractor shall make reasonable efforts to determine if its employees working in the field (i.e., drivers of Collection Vehicles, and employees otherwise involved in Collection at Customer Premises) have been convicted of a felony, and shall identify any such employees known to it to City. City shall have the ability to require that any employee so identified by Contractor not work in the field within City. 10.5 Discontinued Use of Unsatisfactory Employees No employee shall continue to have any involvement whatsoever with regard to any work in anyway relating to or arising from this Agreement if City gives notice to Contractor that such employee is determined by City to be discourteous, disorderly, inefficient, or otherwise objectionable (provided the term "otherwise objectionable" shall not permit City to "ban" an employee for reasons that violate public policy; and, further, City shall give a reason for requesting the "ban" of any employee from engaging in work related to this Agreement). 10.6 Trainin a; nd Legal Compliance Contractor shall provide operating and safety training that meets minimum CalOSHA standards for all personnel, and shall comply with all laws and regulations applicable to its employees and personnel. -34- 10.7 Customer Service 10.7.1 Office Hours Contractor shall maintain an office for communication with the public that at a minimum, will be open from 8:00 a.m. to 5:00 p.m. Monday through Friday and from 8:00 a.m. to 12:00 noon on Saturdays. At least one responsible and qualified representative of Contractor, capable of communicating in English and Spanish, shall be present and available during all times that an office is required to be open as noted above ("Office Hours"), for personal communication with the public regarding Billing, the payment of Bills, complaints, customer service inquiries, etc., and a similarly qualified Person shall be available for communication with the public by phone during any times other than Office Hours when Collection is occurring. 10.7.2 Telephone Customer Service Requirements 10.7.2.1 Toll Free Number Contractor shall maintain a toll free telephone number that rings at an office within Orange County at all times during Office Hours. Both English and Spanish speaking personnel will be available during Office Hours to assist Customers with telephonic inquiries. Contractor shall have the ability (through the use of outside resources or otherwise) to communicate with Customers who only speak Spanish to ensure their inquiries, questions, complaints and other matters are dealt with in a reasonably timely fashion. All such personnel shall be polite and responsive, and shall be sufficiently knowledgeable, and have the authority to respond and/or advise Customers seeking assistance. Contractor's telephone system shall be adequate to handle the volume of calls typically experienced on the busiest days. Contractor shall provide City with a 24-hour emergency number to a live Person, not voice-mail. 10.7.2.2 Call Responsiveness Contractor shall make reasonable attempts to answer all phone calls within five (5) rings. If a call has been placed on hold for three (3) minutes, the caller will either be switched to a message center which shall be responsible to obtain the caller's address and phone number, or a Customer service representative will obtain the Customer's address and a number at which the call can be returned. Contractor shall make at least three attempts within the next twenty-four (24) hour period to return the call, with the first such attempt not more than one (1) hour after the caller leaves the message. If Contractor is unsuccessful in contacting the Customer after following this procedure, it shall send a letter to the caller indicating its efforts. 10.7.3 Complaint Documentation All service complaints shall be directed to Contractor. Contractor shall log all complaints received and said log shall include the date and time the complaint was received, the name, address and telephone number of the complaining party, a description of the complaint, the name of the employee recording the complaint and the action taken by Contractor to respond to and remedy the complaint. All written Customer complaints and inquiries shall be date-stamped when received. All complaints shall be initially responded to within one (1) business day (Monday through Friday) of receipt. Contractor shall log action taken to respond to and remedy -35- the complaint. Daily logs of complaints shall be retained for a minimum of twenty-four (24) months. All Customer service records and logs kept by Contractor shall be available to City upon request. City shall, at any time during regular Office Hours, have access to Contractor's Customer service department for purposes that may include monitoring the quality of Customer service or researching Customer complaints. Contractor shall provide to City on a monthly, quarterly, and annual basis, a complaint log, in a form satisfactory to the City, that includes all of the complaints logged pursuant to this Section,the complainant and the resolution. 10.7.4 Resolution of Customer Complaints Disputes between Contractor and its Customers regarding the services provided in accordance with this Agreement may be resolved by the City. The City's decision shall be final and binding. Should Contractor and Customers not be able to establish a mutually acceptable fee to be charged for special services as set forth in Section 8.10, the matter shall be dealt with pursuant to this Section, be determined by the City, and the City's decision shall be final. Intervention by the City is not a condition precedent to any rights or remedies third parties might otherwise have in any dispute with Contractor. Nothing in this Section is intended to affect the remedies of third parties against Contractor. 10.7.5 Government Liaison Contractor shall designate in writing a "Government Liaison" who shall be responsible for working with City and/or City's designated representative(s) to resolve Customer complaints. City shall have the right to approve Contractor's choice for a liaison. 10.8 Education and Public Awareness 10.8.1 General Contractor acknowledges and agrees that education and public awareness are critical, key and essential elements of any efforts to achieve the requirements of AB 939. Accordingly, Contractor agrees to exploit opportunities to expand public and Customer knowledge concerning needs and methods to reduce, reuse and recycle Solid Waste and to cooperate fully with City in this regard. 10.8.2 Written Program Materials Contractor shall maintain a program of providing information relevant to the need and the methods to reduce, reuse and recycle Solid Waste, and Contractor upon request from City, may include such information along with Bills provided to Customers. All public education materials shall be approved in advance by City. Contractor shall keep a record of all promotional and public education materials utilized, and shall provide quarterly reports summarizing its public outreach and education efforts. 10.8.3 Public Outreach At a minimum, Contractor shall conduct school assemblies and promote recycling through presentations and educational materials to the Chamber of Commerce, homeowners -36- associations, construction contractors and other civic groups. Contractor shall also provide articles on recycling for local newsletters. 10.8.4 On-going Education Ike uiremeiits In order to promote public education, in addition to any other materials it develops, Contractor shall create the following public education materials and programs at its expense, which will be distributed as indicated below. All of these materials and programs shall be produced and/or available in both English and Spanish languages, and all written materials shall be approved by City in advance of distribution, and shall bear the City seal, unless otherwise approved by the City. 10.8.4.1 Annual Notices Not less than once each year during the Term of this Agreement, Contractor shall prepare and distribute to each Customer a brochure providing relevant information about Contractor's services, including, at a minimum: information regarding access to and use of available services; Collection schedules; holiday Collection schedules; Contractor's Customer service numbers; procedures to begin and terminate services; and information promoting and explaining available programs, such as Mixed Waste, Recycling, Green Waste, Holiday Tree and Bulky Item Collections, the availability of Household Hazardous Waste and e-waste Collection, and the proper handling and disposal of such wastes. 10.8.4.2 How-To Brochure Contractor will prepare and distribute a brochure packet to new Customers when they start service. This packet will contain updated information on how to use the Contractor- provided Carts, when, where and how to place Solid Waste for Collection, and who to contact with service or Billing questions. 10.8.4.3 Corrective Action Notice Contractor shall develop a corrective action notification form for use in instances where a Customer sets out inappropriate materials for Collection, that explains the appropriate manner for disposal of such items. 10.8.4.4 Contractor Representative Contractor shall retain on its staff an individual who shall as part of his or her job function routinely visit civic groups, school assemblies, and homeowners' associations, to promote and explain the Recycling options and other programs that Contractor offers, and participate in demonstrations and civic events. 10.8.4.5 Web Site Page Contractor shall dedicate one page of its web site to City services, which shall include at least the following information: a listing of contact numbers for Customer Service; information on Bulky Items Collection; Collection schedules, including holiday schedules; and the -37- procedures to begin and terminate services. During the first six months following the implementation of new services hereunder, this web page shall also provide information explaining the new service, and the proper use of Carts. 10.8.5 Public Education Fund Contractor shall maintain a Public Education Fund ("Public Education Fund") for the sole purpose of supplying public education and information about source reduction, recycling, and composting. Contractor shall only spend monies from the Public Education Fund for programs, materials, or other matters approved by the City Manager. The Public Education Fund shall be funded from two sources, as discussed herein. First, Contractor shall deposit an amount equal to $0.09 multiplied by the number of all Customers at Residential Premises receiving service via Carts each month. Secondly, Contractor shall deposit an amount equal to that noted on the following Table 1 associated with each 3 yard and 4 yard Refuse Bin or Mixed Waste Bin in use at every Commercial Premises each month, and depending on the frequency of service for each such Bin: Table 1: Monthly Public Education Fund Calculation For Commercial Premises Frequency of Service for 3yd and 4yd Public Education Fund Payment Amount Refuse or Mixed Waste Bins 1 x p/wk $1.42/month 2 x p/wk $2.22/month 3 x p/wk $2.92/month 4 x p/wk $3.81/month 5 x p/wk $4.63/month 6 x p/wk $5.45/month The above amounts shall be deposited in the Public Education Fund monthly on or before the thirtieth (30th) day of each month, and be based on the total number of(as applicable) Customers or Bins in service in the preceding month. Should any deposit due date fall on a weekend or holiday, the deposit shall be due on the first business day thereafter. Concurrent with the Public Education Fund deposits, Contractor shall provide a statement to City, certified by an officer of Contractor, attesting to the accuracy of the amounts deposited, and setting forth the basis for their calculation in a manner acceptable to City. Deposits shall occur into an interest bearing bank account, subject to approval by the City Manager, separate from other funds utilized by Contractor. All interest earned on the Public Education Fund shall remain as part of the Public Education Fund. All records related to the Public Education Fund shall be made available to City for audit review upon request. -38- SECTION 11. CONTRACTOR'S CONSIDERATION In addition to any other consideration set forth herein, as part of its consideration for entering this Agreement, and for the exclusive franchise, right and privilege to provide Solid Waste Handling Services within City as specified herein Contractor shall provide the following: 11.1 Reimbursement of Negotiation Costs Contractor shall pay to City a one-time lump sum payment to reimburse the City for its out-of-pocket costs (including specifically consultant and legal fees) incurred in connection with the negotiation and ultimate award of this Agreement. City shall provide an invoice to Contractor for the amount due pursuant to this Section and the outstanding amount shall be paid by Contractor within thirty (30) days of being invoiced by City 11.2 Administrative Cost Reimbursement On or before July 1, 2014, and on or before July 1 each year thereafter, Contractor shall make a payment to City in the amount more fully set forth in this paragraph intended to defray its administrative costs related to this Agreement (the "Administrative Cost Reimbursement"). The amount of the annual Administrative Cost Reimbursement shall be Thirty Thousand Dollars ($30,000.00) [adjusted annually by the change in the Consumer Price Index for the 12 month period ending the preceding December 31, for All Urban Consumers, CUURA421SAO not seasonally adjusted, all items index (CPI-U) — Los Angeles County, Riverside County, Orange County average]. If any Administrative Cost Reimbursement payment is not timely paid by Contractor, and in addition to any other remedy provided by law, Contractor shall pay to City a penalty in an amount equal to ten percent (10%) per month, or portion thereof, of the amount owing until paid. 11.3 Franchise Fee 11.3.1 Monthly Franchise Fee Contractor shall pay to City, a franchise fee equal to five percent (5%) of Contractor's annual Gross Receipts each year, or portion thereof, during the entire Term of this Agreement (the "Franchise Fee"). Said Franchise Fee shall be paid to City monthly on or before the thirtieth (30th) day of each month. Should any such due date fall on a weekend or holiday in which the City's business offices are closed, payment shall be due on the first day thereafter in which the City's business offices are open. The amount of each payment shall be equal to five percent (5%) of Contractor's Gross Receipts in the calendar month preceding the date payment was due. The Franchise Fee due hereunder shall apply to Gross Receipts of Contractor collected after the expiration of the Term hereof relating to Contractor's performance during the Term hereof. Franchise Fees shall be accompanied by a statement certified by an officer of Contractor attesting to the accuracy of the amounts paid, and setting forth the basis for their calculation in a manner acceptable to City. -39- 11.4 Services at City Facilities Contractor shall provide Solid Waste Handling Services (including specifically Collection, disposal and processing) at all Premises owned and/or operated by the City at no cost to City, and shall provide Containers for such service as City deems appropriate for each of its various Premises (i.e., Carts, Bins or Rolloff Boxes). Such services shall be provided for all existing City facilities, as they may be expanded from time to time, as well as all new or additional facilities acquired/constructed during the Term hereof at no additional cost. Contractor shall carry out its obligations pursuant to this provision in a manner, and to a degree, approved by the City Manager. SECTION 12. CHARGE FOR LATE PAYMENTS In the event Contractor fails to timely make any of the payments provided for in this Agreement (whether reimbursements, Franchise Fees, payments of funds collected in connection with Billing services, or otherwise), Contractor shall pay to City, as additional consideration, a sum of money equal to five percent (5%) of the amount due. This amount is required in order to defray those additional expenses and costs incurred by City by reason of the delinquent payment including, but not limited to, the cost of administering, accounting for, and collecting said delinquent payment and the cost to City of postponing services and projects necessitated by the delay in receiving the revenue. In addition, any amounts not paid to City by Contractor within sixty (60) days of the due date shall be subject to interest in the amount of ten percent (10%) per annum, calculated on a daily basis for each day such sums remain past due. SECTION 13. CONTRACTOR'S BILLING SERVICES AND SYSTEMS 13.1 Bill n€, Contractor shall provide services pursuant to this Agreement at rates it sets, charges to, and collects from Customers; provided, however, Contractor's rates shall not exceed those set forth in the attached Exhibit A, which sets out the maximum rates that may be charged by Contractor for the various different service options that may occur hereunder, as such maximum rates may be adjusted from time to time pursuant to the terms hereof. Contractor shall provide all Customers with itemized Bills, detailing charges for all services, including charges for late payments, as well as the period of service to which the Bill applies. Contractor acknowledges that it, and not Customers, is to pay a Franchise Fee, and the other fees noted herein to City as consideration for this Agreement. Accordingly, Contractor's Bills shall not include separate itemization of a "Franchise Fee," or other similar designation relating to fees which Contractor is required to pay to City. Contractor shall reproduce and include in any Billing, at no additional cost, one page informational "inserts" provided by City. Billings may be made on a quarterly basis in advance of services being provided for all Customers at Single Family or Multi-Family Dwellings utilizing Carts for Collection, and on a monthly basis in advance for all other Customers. Premises ordering service after the first of the -40- month or canceling service prior to the end of the month shall be charged on a prorated per- pickup basis. 13.1.1 Suspension of Service Duo to Non-Pa ment Contractor may discontinue service to any Customer as set forth in this Section. Customers may be advised that account payments are due within thirty (30) days after the date of Billing. Contractor may notify Customers, using a form approved by the City Manager, that accounts are past due thirty-five (35) days after the initial invoice date, and thereafter may send a final reminder notice forty-five (45) days after the initial invoice date. Said forms shall contain a statement that services may be discontinued sixty (60) days from the date of the initial invoice if payment is not made before that time. If payment is not made by the expiration of said sixty (60) day period, Contractor may discontinue service to that Customer upon the expiration of said sixty (60) day period. Contractor shall resume Solid Waste Collection on the next regularly scheduled Collection day for any Customer whose service is discontinued upon receipt of payment of delinquent fees and any related service restart charges in accordance with the maximum rates set forth in Exhibit A, or at such sooner time as directed to do so by City. Contractor may not charge for service during any period in which service was suspended. Any delinquent fees or service charges to be imposed in connection with delinquent accounts shall not exceed the maximum rates set forth in Exhibit A. A deposit equal to the maximum rate for one month's service as set forth on Exhibit A, as such rates may be amended from time to time, may be required of accounts which have been discontinued for non-payment prior to re-instituting service at such accounts. Notwithstanding the above, in the event of a Billing dispute and/or to avoid negatively impacting public health or safety, Contractor shall not suspend service to any Customer without the City's prior consent, and shall continue to provide service to any Customer if directed to do so by City without regard to the status of said Customer's account. Any deviation from this sample procedure shall be submitted for approval to the City Manager. 13.1.2 Unoccupied Premises During any time when Contractor is made aware that a Premises is unoccupied for more than forty-five (45) days, and Collection services are not provided by Contractor, Contractor shall not Bill such Premises for Solid Waste Collection. Contractor may remove its Containers from any Premises after being notified by a Customer that service is to be cancelled as a result of the Premises being unoccupied. The Customer at any such Premises shall be responsible to provide notice to Contractor to cease service due to a vacancy, as well as reasonable evidence pursuant to such guidelines as the City Manager is hereby authorized to develop, demonstrating the Premises was vacant for the period in question. Such Customers shall be entitled to a refund from Contractor for any amounts paid to Contractor for each thirty (30) day period during which the vacancy exists. Any Customer grievance regarding a claim that a Premises was unoccupied and received no service, and hence should not be Billed for a given period pursuant to this Section, may be appealed by the Customer to the City Manager whose decision shall be final. It is the intent of the Parties that a Contractor shall not be entitled to charge for services which are not needed or used. Accordingly, the time frame set forth in this Section is not intended to suggest that Contractor may Bill Customers for up to 45 days of service in situations in which no service is needed or used due to a vacancy. -41- 13.2 Minimum Requirements for Billing Statements In addition to any other pertinent data, Billing statements mailed by Contractor shall be printed to contain the following information, and the language contemplated for compliance with this requirement shall be subject to the City Manager's approval: (A) A "statement date" indicating the date the Bill is generated and mailed. (B) For Residential Cart service: the service address associated with the account, the Billing address, an itemized quantity of each type of service the Customer receives, the maximum rate charged for each type of service, and the bar code associated with any Carts located at the address when (if) available. Customers should be able to determine from the Bill the types of services they are receiving and the rates charged for each individual service. (C) A notice to Customers that payments are due upon receipt of the Bill, and considered delinquent if not paid on or before the 30th days following the invoice date, an advisement of the date and time by which payments must be received in order to avoid delinquent fees (i.e., 4:00 p.m. on the 60th day following the statement date), and a notification of the amount of fees that will be imposed and the potential for service interruptions if payments are not received by the specified date and time. (D) An advisement to Customers that payments can be made in the following manner: (1) by mailing payment to Contractor at such address as Contractor may designate; or (2) by automatic withdrawal from a checking account; or (3) by major credit card on-line (i.e., via the Internet). (E) An advisement that inquiries relating to Solid Waste Collection should be directed to Contractor, including an address, phone number and internet site, for such inquiries. 13.3 13illing System 13.3.1 Computerization of Account Information Contractor shall provide and maintain, at its expense, computer equipment sufficient to operate pertinent computer programs and otherwise provide the services required by this Section. Contractor shall create, at its own expense, computer programs sufficient to operate a computerized Billing system, permanently maintain all account records and otherwise meet the requirements of this Section. -42- 13.3.2 Minimum Computer Programming Requirements In addition to any other requirements set forth herein, the programs created by Contractor to operate and maintain the Billing system shall at a minimum be able to perform the following functions: (A) create a permanent record of any adjustment to a Customer's account; (B) work in connection with a backup system such that all Customer account data and records is protected from a computer failure and permanently preserved on not less than a daily basis; (C) allow Customers to make payments on-line (i.e., via the Internet) by a major credit card. 13.3.3 Billing Inquiries All Billing inquiries shall be entered into the computerized Billing system. Contractor's computer programs shall keep a permanent record of all Billing inquiries and all adjustments to Customer Bills resulting therefrom. 13.3.4 Distribution of Public Information If requested to do so by City, and at no charge to City, Contractor shall insert any printed material prepared by City into its Billing statements for delivery to its Customers. City shall not request Contractor to include any printed material in its Bills if such material is of a size, shape, or weight that would increase Contractor's postage costs or if such material does not fit into the envelopes utilized by Contractor to mail the Bills. Any printed material to be included in the Bills to be mailed by Contractor shall be provided to Contractor within a reasonable time in advance of Contractor's scheduled mailing date, such that the insertion of such material into Billing envelopes does not delay their scheduled mailing date. 13.4 Payment, Accounting Systems 13.4.1 Collection and Processing of Payments 13.4.1.1 Accountinp,and Deposit of Funds All payments received by Contractor shall be appropriately credited to Customer accounts, deposited in a bank account and accounted for in a businesslike manner utilizing generally accepted accounting principles. To facilitate audits and record keeping Contractor shall make all withdrawals from its bank accounts by check, ACH debit/credit or wire, regardless of whether the withdrawal is to provide funds to City, Contractor, or any permissible subcontractor of Contractor. Contractor may charge Customers for any returned checks at rates that do not exceed the maximum rates set forth on Exhibit A. -43- 13.4.1.2 Allocation of Funds With respect to payments received from each Customer, unless a Customer specifically directs a different allocation, funds shall be allocated first to outstanding charges for Solid Waste Collection, then to any related delinquency fees or other administrative charges, up to the amount of any outstanding balance. Any overpayment shall be credited to future Bills in the same sequence, or returned to Customers as appropriate. Contractor may charge Customers for any refunds issued, where said refund is not due to errors in accounting by Contractor, at rates that do not exceed the maximum rates set forth on Exhibit A. SECTION 14. FAITHFUL PERFORMANCE 14.1 Surety Contemporaneously with execution of this Agreement, as security for Contractor's faithful performance of all obligations of this Agreement, Contractor shall provide a surety mechanism (the "Surety") as more fully defined below in the amount of One Hundred Thousand Dollars ($100,000.00). The Surety may be comprised of either a performance bond or an irrevocable letter of credit, or a combination of both. If a letter of credit is utilized to satisfy some or all of the Surety requirement, it shall be drawn upon a financial institution of a financial strength satisfactory to the City Attorney which has an office within one hundred (100) miles of City and otherwise in a form acceptable to the City Attorney. The performance bond, if any, shall be issued by a duly authorized corporate surety company authorized to do business in California, and in a form acceptable to the City Attorney for the City. The cost of the Surety shall be the sole responsibility of Contractor. The Surety shall be released within thirty (30) days after both (i) the expiration of the Term of this Agreement and (ii) Contractor's satisfactory performance of all obligations hereunder. 14.1.1 Fo6citure ofSuret In the event Contractor shall for any reason become unable to, or fail in any way to, perform as required by this Agreement, City may declare a portion or all of the Surety, as may be necessary to recompense and make whole the City, forfeited to the City. Upon partial or full forfeiture of the Surety, Contractor shall restore the Surety to its original amount within thirty (30) days of the City's notice to do so. Failure to restore the Surety to its full amount within thirty (30) days shall be a material breach of this Agreement. 14.1.2 Use of Surety by City Notwithstanding any provision hereof to the contrary, thirty (30) days following City providing Contractor with written notice of its failure to pay City any amount owing under this Agreement, either the letter of credit or performance bond comprising the Surety may be utilized by City for purposes including, but not limited to: (1) Payment of sums due under the terms of this Agreement which Contractor has failed to timely pay to City, including specifically liquidated damages; (2) Reimbursement of costs borne by City to correct violations of this Agreement not corrected by Contractor. -44- 14.2 Replacement Letter of Credit City may draw upon the entire letter of credit (if any) utilized to meet Contractor's obligations pertaining to the Surety, and convert it to a cash deposit, if Contractor fails to cause the letter of credit to be extended or replaced with another satisfactory letter of credit no later than sixty (60) days prior to its expiration. SECTION 15. INSURANCE COVERAGE Contractor shall procure and maintain during the entire Term of this Agreement the following types of insurance, and shall maintain the following minimum levels of coverage, which shall apply to any claims which may arise from or in connection with Contractor's performance hereunder or the actions or inactions of any of Contractor's officers, agents, representatives, employees, or subcontractors in connection with Contractor's performance. The insurance requirements hereunder in no way limit Contractor's various defense and indemnification obligations, or any other obligations as set forth herein. 15.1 Minimum Scope of Insurance Coverage shall be at least as broad as: 1. The most recent editions of Insurance Services Office Commercial General Liability coverage ("occurrence" form CG 00 01). 2. The most recent editions of Insurance Services Office form number CA 00 01 1001 covering Automobile Liability, code 1 "any auto". 3. Workers' Compensation insurance as required by the Labor Code of the State of California and Employers Liability insurance. 15.2 Minimum Limits of Insurance Contractor shall maintain in force for the Term of this Agreement limits no less than: 15.2.1 Comprehensive General Liabili Ten Million Dollars ($10,000,000.00) limit aggregate and Ten Million Dollars ($10,000,000.00) limit per occurrence for bodily injury, personal injury and property damage. Such limits can be achieved through a combination of primary and excess liability policies. 15.2.2 Automobile Liability Ten Million Dollars ($10,000,000.00) limit aggregate and Ten Million Dollars ($10,000,000.00) limit per accident for bodily injury and property damage. Such limits can be achieved through a combination of primary and excess liability policies. -45- 15.2.3 Workers' Compensation and Employers Liabilit Workers' compensation limits as required by the Labor Code of the State of California and Employers Liability limits of One Million Dollars ($1,000,000.00)per accident. 15.3 Deductibles and Self-Insured Retentions Any deductibles or self-insured retentions must be declared to and approved by City. If, in the reasonable opinion of the City, Contractor does not have sufficient financial resources to protect the City from exposure with respect to any deductibles or self-insured retentions Contractor shall procure a bond guaranteeing payment of losses and related investigations, claim administration and defense expenses. 15.4 Other Insurance Provisions The policies are to contain, or be endorsed to contain, the following provision: 15.4.1 General Liability and Automobile Liability Coverage City and its elected and appointed officials, officers, employees, agents and volunteers shall be named as additional insureds in connection with liability arising out of activities performed by or on behalf of Contractor; Premises owned, leased or used by Contractor; and vehicles owned, leased, hired or borrowed by Contractor. The coverage shall contain no special limitations on the scope of protection afforded to City or its elected and appointed officials, officers, employees, agents and volunteers. Contractor's insurance coverage shall be the primary insurance for the City and its elected and appointed officials, officers, employees, agents and volunteers in connection with the above enumerated categories. Any insurance or self-insurance maintained by City or its elected and appointed officials, officers, employees, agents and volunteers shall be in excess of Contractor's insurance and shall not contribute with it. Any failure to comply with the reporting provisions of the policies shall not affect coverage provided to City or its elected and appointed officials, officers, employees, agents and volunteers. Coverage shall state that Contractor's insurance shall apply separately to each insured against whom a claim is made or suit is brought, except with respect to the limits of the insurer's liability. 15.4.2 Workers' Compensation and Employers Liability Coverage The insurer shall agree to waive all rights of subrogation against City and its elected and appointed officials, officers, employees, agents and volunteers for losses arising from work performed by Contractor for City. 15.4.3 Environmental Pollution Control Insurance Contractor shall maintain either an endorsement to its general liability policy, or a separate policy of insurance covering environmental pollution and contamination that names the City as an additional insured. Said coverage shall be in the amount of not less than Five Million Dollars ($5,000,000) per occurrence, and Five Million Dollars ($5,000,000) in the aggregate, and shall substantially comply with all other provisions set forth in Section 15.4.1. -46- 15.4.4 All Coverages Each insurance policy required by this clause shall be endorsed to state that coverage shall not be suspended, voided, canceled by either party, reduced in coverage or in limits except after thirty (30) days' prior written notice by certified mail, return receipt requested, has been given to City. 15.5 Acceptability of Insurers The insurance policies required by this Section shall be issued by an insurance company or companies authorized to do business in the State of California and with a rating in the most recent edition of Best's Insurance Reports of size category VII or larger and a rating classification of A or better, unless otherwise approved by the City Manager. 15.6 Verification of Coverage Contractor shall furnish City with certificates of insurance and with original endorsements affecting coverage required by this Article. The certificates and endorsements for each insurance policy are to be signed by a Person authorized by that insurer to bind coverage on its behalf. The certificates and endorsements are to be on forms provided by or acceptable to City and are to be received and approved by City before work commences. City reserves the right to require complete, certified copies of all required insurance policies, at any time. 15.7 Loss or Reduction in Insurance In the event that Contractor fails to retain or maintain insurance with the scope and amounts of coverage required hereunder, City shall have the right, but not the obligation to either terminate this Agreement, or obtain insurance coverage as required herein on behalf of Contractor and utilize funds from the Surety defined in Section 14 to pay the cost of providing such coverage. SECTION 16. ASSIGNMENT, SUBLETTING, AND TRANSFER; REQUIREMENTS AND LIMITATIONS 16.1 General Contractor shall not assign its rights, nor delegate, subcontract or otherwise transfer its obligations under this Agreement (collectively referred to as an "Assignment") to any other Person without the prior approval by the City Council. The City Council has unfettered discretion to approve or deny such an Assignment. Any such Assignment made without the approval by the City Council shall be void and the attempted Assignment shall constitute a material breach of this Agreement. 16.2 Assignment to be Broadly Interpreted For purposes of this Section the term "Assignment" shall be given the broadest possible interpretation and shall include, but not be limited to: (i) a sale, exchange or other transfer of -47- substantially all of Contractor's assets dedicated to service under this Agreement to a third party; (ii) a sale, exchange or other transfer of any membership interest of Contractor to a third party; (iii) any dissolution, reorganization, consolidation, merger, re-capitalization, stock issuance or re-issuance, voting trust, pooling agreement, escrow arrangement,liquidation or other transaction which results in a change of ownership or control of Contractor; (iv) any assignment by operation of law, including those resulting from mergers or acquisitions by or of Contractor or any of its Affiliates, insolvency or bankruptcy, making assignment for the benefit of creditors, writ of attachment for an execution being levied against this Agreement, appointment of a receiver taking possession of Contractor's property, or transfer occurring in the event of a probate proceeding; and (v) any combination of the foregoing (whether or not in related or contemporaneous transactions) which has the effect of any such transfer or change of ownership, or change or control of Contractor. 16.3 Nature of Agreement—Personal to Contractor Contractor acknowledges that this Agreement involves rendering a vital service to City's residents and businesses, and that City has selected Contractor to perform the services specified herein based on (1) Contractor's experience, skill and reputation for conducting its Solid Waste Handling Services in a safe, effective and responsible fashion, at all times in keeping with applicable Environmental Laws, regulations and best Solid Waste management practices, and (2) Contractor's financial resources to maintain the required equipment and to support its indemnity obligations to City under this Agreement. City has relied on each of these factors, among others, in choosing Contractor to perform the services to be rendered by Contractor under this Agreement. 16.4 Procedure for Consideration of Assignment If Contractor requests City's consideration of and consent to an Assignment, the City Council may deny, approve or conditionally approve such request in its sole and absolute discretion. Under no circumstances shall City be obliged to consider any proposed Assignment if Contractor is in default at any time during the period of consideration. Should the City consent to any Assignment request, such Assignment shall not take effect until all conditions relating to the City's approval have been met. Any request for an Assignment shall be made in a manner to be prescribed by the City Manager, and no request by Contractor for consent to an Assignment need be considered by City unless and until Contractor has met (or with respect to matters that would only occur upon completion of the Assignment if approved, made reasonable assurances that it will meet)the following requirements: (A) Contractor shall undertake to pay City its reasonable direct and indirect expenses, including administrative, investigative, consulting, and attorneys' fees and costs necessary to investigate the suitability of any proposed assignee, and to review and finalize any documentation required as a condition for approving any such Assignment (collectively the "Administrative Assignment Fee"). An advance non-refundable payment in an amount to be determined by the City Manager towards the Administrative Assignment Fee shall be paid to the City prior to City's consideration of any Assignment request, although Contractor shall be responsible to pay all costs incurred by City in -48- considering a request for Assignment, including those in excess of the aforesaid deposit amount, regardless of whether City consents to the Assignment. (B) If requested to do so, Contractor shall furnish City with audited financial statements of the proposed assignee's operations for the immediately preceding three (3) operating years. (C) Contractor shall furnish City with satisfactory proof. (i) that the proposed assignee has at least ten (10) years of Solid Waste management experience on a scale equal to or exceeding the scale of operations conducted by Contractor under this Agreement; (ii) that in the last five (5) years, the proposed assignee has not suffered any significant citations or other censure from any federal, state or local agency having jurisdiction over its Solid Waste management operations due to any significant failure to comply with state, federal or local laws, including the Environmental Laws and that the assignee has provided City with a complete list of such citations and censures; (iii) that the proposed assignee has at all times conducted its operations in an environmentally safe and conscientious fashion; (iv) that the proposed assignee conducts its Solid Waste management practices in accordance with sound Solid Waste management practices in full compliance with all federal, state and local laws regulating the Collection and disposal of Solid Waste including Hazardous Substances; and, (v) of any other information required by City to ensure the proposed assignee can fulfill the terms of this Agreement in a timely, safe and effective manner. (D) The proposed assignee shall execute an agreement assuming all of Contractor's rights and liabilities under this Agreement. SECTION 17. REVIEW OF SERVICES AND PERFORMANCE 17.1 Performance Hearin (A) Commencing in or about July 2014, and on a biennial basis thereafter, City may hold a hearing to review Contractor's Solid Waste Collection efforts, source reduction, processing and other diversion services and overall performance under this Agreement (the "Solid Waste Services and Performance Review Hearing"). The purpose of the Solid Waste Services and Performance Review Hearing is to provide for a discussion and review of technological, economic, and regulatory changes in Collection, source reduction, recycling, processing and disposal to achieve a continuing, advanced Solid Waste Collection, source reduction and recycling and disposal system; and to ensure services are being provided by Contractor with adequate quality, effectiveness and economy and in full compliance with the terms of this Agreement. Topics for discussion and review at the Solid Waste Services and Performance Review Hearing shall include, but shall not be limited to, services provided, feasibility of providing new services, application of new technologies, Customer complaints, amendments to this Agreement, developments in the law, new initiatives for meeting or exceeding AB 939's goals and where applicable AB 341's goals, regulatory constraints and Contractor performance. -49- City and Contractor may each select additional topics for discussion at any Solid Waste Services and Performance Review Hearing. (B) In addition to the Solid Waste Services and Performance Review Hearings City may hold in accordance with the immediately preceding paragraph, if the number of Customer complaints regarding Contractor's Solid Waste Collection are deemed by City to be excessive, City may, at any time (subject to the paragraph immediately below), hold a Solid Waste Services and Performance Review Hearing. (C) City shall notify Contractor of its intent to hold a Solid Waste Services and Performance Review Hearing at least ninety (90) days in advance thereof. The notice will indicate whether the hearing will occur before City staff, the City Council, or such other body as the City may designate in the notice. Forty-five (45) days after receiving notice from City of a Solid Waste Services and Performance Review Hearing, Contractor shall submit a report to City which may contain such information as it wished to have considered, and shall contain the following: (1) Current diversion rates and a report on Contractor's outreach activities for the past year. (2) Recommended changes and/or new services to improve the City's ability to meet the goals of AB 939 and AB 341 and to contain costs and minimize impacts on rates. (3) Any specific plans for provision of changed or new services by Contractor. (D) The reports required by this Agreement regarding Customer complaints shall be used as one basis for review of Contractor's performance, and Contractor may submit other relevant performance information and reports for consideration at the Solid Waste Services and Performance Review Hearing. In addition to the above, City may request Contractor to submit any other specific information relating to its performance for consideration at the Solid Waste Services and Performance Review Hearing, and any Customer may submit comments or complaints during or before the Hearing, either orally or in writing. Contractor shall be present at and participate in the Solid Waste Services and Performance Review Hearing. SECTION 18. CITY'S REMEDIES; DEFAULT AND TERMINATION 18.1 Notice of Default If the City Manager determines that Contractor has defaulted in the performance of any obligation hereunder, or that Contractor's performance pursuant to this Agreement with respect to such matters has not been in conformity with reasonable industry standards which are obtained in similar cities in Southern California, the provisions of this Agreement, the requirements of the Municipal Code, the requirements of CalRecycle, including, but not limited to, requirements for source reduction and recycling or any other applicable federal, state, or local law or regulation, including but not limited to the laws governing transfer, storage, or disposal of Special Wastes, -50- or Hazardous Waste, the City Manager may provide written notice to Contractor of such default. The City Manager may, in such written notice, set a reasonable time within which correction of such default shall be made. Unless a longer or shorter time is otherwise specified by the City Manager, a reasonable time for correction shall be thirty (30) days from the date such written notice is given. 18.2 Failure to Cure If Contractor fails to correct, to the satisfaction of the City Manager, all deficiencies contained in the written notice thereof within the specified time, or if it is not reasonably possible to correct such deficiencies within the specified time, and Contractor fails to commence to correct or remedy such deficiencies within the specified time and diligently effect such correction or remedy thereafter, then the City Manager may refer the matter to the City Council for review, or review the matter himself. 18.3 Review by City Manager If the City Manager reviews the matter and determines that Contractor has failed to properly or adequately cure any default set forth above, the City Manager, in the exercise of his discretion, may terminate this Agreement, or take such other action as he deems appropriate to pursue any remedy available to City. A decision or order of the City Manager shall be final and binding on Contractor unless Contractor files a "Notice of Appeal" with the City Clerk within five (5) business days of the date the notice of the City Manager's decision is given. The City Manager shall schedule any appeal for consideration by the City Council at the earliest feasible City Council Meeting following the date a Notice of Appeal is given to City. 18.4 City Council Review In the event an appeal of a decision of the City Manager is filed, or if the City Manager refers the matter to the City Council without rendering a decision, the City Council shall set the matter for consideration before the City Council as a regular agenda item. In reviewing the matter the City Council may consider any information reported by the City Manager regarding the deficiencies, and shall give Contractor, or its representatives and any other interested Person, a reasonable opportunity to be heard. The City Council shall determine whether Contractor has failed to properly or adequately perform as set forth above, and if so whether to terminate the Agreement, or to pursue any other remedy available to City. 18.5 Performance During Reviews Contractor's performance under this Agreement is not excused during any period of time when its performance is under review as set forth above, including at any time prior to a final decision as to whether such performance is deficient. 18.6 Termination without Right to Cure The above right of termination as a result of Contractor's failure to timely cure any deficiency is in addition to City's right to terminate this Agreement without affording Contractor an opportunity to cure in circumstances where Contractor is determined by City to have -51- materially breached this Agreement. City shall thus be afforded the right to terminate this Agreement in the event of any material breach hereof by Contractor without affording Contractor the right to cure as a result of any action, inaction or circumstance which is a legally defined material breach, or is defined herein as a material breach, and/or under any of the following circumstances which are hereby specifically defined as material breaches: (A) If Contractor practices, or attempts to practice, any fraud upon City. (B) If Contractor becomes insolvent, unable, or unwilling to pay its debts, or upon listing of an order for relief in favor of Contractor in a bankruptcy proceeding. (C) If Contractor willfully violates any orders or rulings of any regulatory body having jurisdiction over Contractor relative to this Agreement. So long as City's rights are not prejudiced during the pendency of any challenge to such orders or rulings by Contractor, Contractor may contest any such orders or rulings by appropriate proceedings conducted in good faith, in which case no material breach of this Agreement shall be deemed to have occurred until a final ruling has been rendered. (D) If Contractor ceases to provide Solid Waste Handling Services as required under this Agreement over all or any portion of the Franchise Area for a period of seven (7) days or more, for any reason not specified as a force majeure event hereunder. (E) If Contractor fails to materially comply with any insurance or indemnification requirement set forth in this Agreement. (F) If City is required to pay any fine or penalty, which is not paid on its behalf by Contractor or which Contractor fails, refuses, neglects or is unable to pay or indemnify City against, relating to any diversion or other requirement of AB 939 and/or AB 341. (G) If Contractor, or any management level employee of Contractor is convicted of a Criminal Matter (as defined herein). For purposes of this Section the term Criminal Matter refers to any felony or misdemeanor offense having any relationship to either Solid Waste Handling Services or public corruption (including, without limitation, bribery, conflict of interest related allegations, vote selling, or any similar type charges). 18.7 LiQUida[ed Damages 18.7.1 General The City finds, and Contractor agrees, that as of the time of the execution of this Agreement, it is impractical, if not impossible, to reasonably ascertain the extent of damages which shall be incurred by City as a result of a breach by Contractor of certain specific obligations under this Agreement. The factors relating to the impracticability of ascertaining damages include, but are not limited to, the fact that: (i) substantial damage results to members of the public who are denied services or denied quality or reliable service; (ii) such breaches cause inconvenience, anxiety, frustration, and deprivation of the benefits of the Agreement to individual members of the general public for whose benefit this Agreement exists, in subjective -52- ways and in varying degrees of intensity which are incapable of measurement in precise monetary terms; (iii) that the services that are the subject of this Agreement might be available at substantially lower costs than alternative services and the monetary loss resulting from denial of services or denial of quality or reliable services is impossible to calculate in precise monetary terms; and (iv) the termination of this Agreement for such specific breaches, and other remedies are, at best, a means of future correction and not remedies which make the public whole for past breaches. 18.7.2 Service Performance Standards; Liquidated Damages for Failure to Meet Standards The parties further acknowledge that consistent, reliable Solid Waste Handling Service is of utmost importance to City and that City has considered and relied on Contractor's representations as to its quality of service commitment in entering this Agreement with it. The parties further recognize that some quantified standards of performance are necessary and appropriate to ensure consistent and reliable service and performance. The parties further recognize that if Contractor fails to achieve the performance standards, or fails to submit required documents in a timely manner, City and its residents will suffer damages and that it is and will be impractical and extremely difficult to ascertain and determine the exact amount of damages which City will suffer. Therefore, without prejudice to City's right to treat such breaches as an event of default, the parties agree that the following liquidated damage amounts represent a reasonable estimate of the amount of such damages for such specific breaches, considering all of the circumstances existing on the date of this Agreement, including the relationship of the sums to the range of harm to City that reasonably could be anticipated and the anticipation that proof of actual damages would be costly or impractical. In placing their initials at the places provided, each party specifically confirms the accuracy of the statements made above and the fact that each party has had ample opportunity to consult with legal counsel and obtain an explanation of the liquidated damage provisions at the time that the Agreement was made. Contractor City Initial Here Initial Here 18.7.3 Calculations for Liquidated Damages Contractor agrees to pay (as liquidated damages and not as a penalty) the amounts set forth below for each type of action warranting such damages: 18.7.3.1 Collection Reliability (A) For each failure to commence service to a new Customer account within seven (7) days after order, which exceed five (5) such failures annually: $150.00. (B) For each failure, which exceeds ten (10) such failures annually, to Collect Solid Waste from any established Customer on the scheduled Collection day and not Collected within the period described in this Agreement: $150.00. -53- (C) For each failure to Collect Solid Waste, which has been properly set out for Collection, from the same Customer on two (2) consecutive scheduled pickup days: $150.00. 18.7.3.2 Collection Quality (A) For each occurrence of failure to properly return empty Containers to avoid pedestrian or vehicular traffic impediments or to place Containers upright with lids secured which exceeds ten (10) such occurrences annually: $150.00. (B) For each occurrence of excessive noise or discourteous behavior which exceeds ten (10) such occurrences annually: $250.00. (C) For each occurrence of Collecting Solid Waste during unauthorized hours which exceeds five (5) such occurrences annually: $250.00. (D) For each occurrence of damage to private property (unless considered unavoidable damage) in an amount in excess of$1,000 which exceeds five (5) such occurrences annually: $250.00. (E) For each failure to clean up Solid Waste spilled from Containers, excepting amounts that are so nominal in nature that they would not reasonably be expected to be noticed by the driver of a Collection Vehicle, within 90 minutes that exceeds ten (10) such failures annually: $150.00. 18.7.3.3 Customer Responsiveness (A) For each failure to initially respond to a Customer complaint within one (1) business day, which exceeds five (5) such occurrences annually, and for each additional day in which the complaint is not addressed: $250.00. (B) For each failure to process Customer complaints to City as required herein, which exceeds five (5) such occurrences annually: $250.00. (C) For each failure to remove graffiti from Containers, or to replace with Containers bearing no graffiti, within twenty-four 24) hours of a request from City: $150.00. 18.7.3.4 Timeliness of Submissions to City (A) Any report shall be considered late until such time as a correct and complete report is received by City. A ten day grace period shall apply for each report following its due date, and thereafter for each calendar day a report is late, the daily liquidated damage amount shall be: (1) Monthly Reports: $100.00 per day (2) Quarterly Reports: $250.00 per day -54- (3) Annual Reports: $350.00 per day 18.7.4 Process for Assessment of Liquidated Damages (A) City may determine the occurrence of events giving rise to liquidated damages through the observation of its own employees or representative or investigation of Customer complaints. It is the desire of the parties to work together to avoid the imposition of liquidated damages and accordingly City will endeavor to timely communicate to Contractor any information that it receives which might give rise the imposition of liquidated damages in order to facilitate Contractor's ability to correct any deficiency, or prevent the recurrence of any conduct for which liquidated damages might eventually be imposed. (B) Prior to assessing liquidated damages, City shall give Contractor notice of its intention to do so. The notice will include a brief description of the incident(s)/non- performance. Contractor may review (and make copies at its own expense) all information in the possession of City relating to incident(s)/non-performance. Contractor may, within ten (10) days after receiving the notice, request a meeting with City. Contractor may present evidence in writing and through testimony of its employees and others relevant to the incident(s)/non-performance. City will provide Contractor with a written explanation of his or her determination on each incident(s)/non-performance prior to authorizing the assessment of liquidated damages. The decision of City shall be final. (C) City may assess liquidated damages for each calendar day or event, as appropriate, that Contractor is determined to be liable in accordance with this Agreement. 18.7.5 Timing of Payment Contractor shall pay any liquidated damages assessed by City within ten (10) days after they are assessed. If they are not paid within the ten (10) day period, City may proceed against any security required by this Agreement to obtain payment, and/or find Contractor in default and exercise its right to terminate this Agreement as set forth herein. SECTION 19. CONTRACTOR'S REMEDIES; ADMINISTRATIVE HEARING 19.1 Administrative Hearin Should Contractor contend that City is in breach of any aspect of this Agreement, it shall give notice to the City Manager requesting an administrative hearing on the allegation. The hearing shall occur as soon as reasonably possible, or on such date as mutually agreed by the parties, and shall be held before an impartial hearing officer to be determined by the City Manager. The hearing officer shall make an advisory ruling on Contractor's allegations, and suggest a remedy if a breach by City is determined to exist. The hearing officer's ruling and recommendations shall become final and binding if the parties so agree in writing within thirty (30) days of the date notice of the decision is given to both parties. Otherwise, the hearing officer's ruling shall have no further force or effect. -55- 19.2 Otho Remedies; Claims Contractor shall be entitled to all available remedies in law or equity for City's breach of this Agreement; provided, however, Contractor shall not file or otherwise commence any action against City, in law or equity, in any court, until after an administrative hearing as set forth above has been completed, and the above noted thirty (30) day period to accept the hearing officer's decision has passed, or either City or Contractor has given timely written notice to the other that it will not accept the hearing officer's decision. 19.3 Actions for Damages As a prerequisite to the filing and maintenance of any action for damages by Contractor against City arising out of this Agreement, Contractor shall present a claim to City, as required by Government Code Section 910 et seq., within 30 days of the date of the occurrence giving rise to the claim for damages. SECTION 20. CITY'S ADDITIONAL REMEDIES In addition to any other remedies set forth herein, City shall be entitled to any or all of the following rights and remedies in the event of a breach of this Agreement by Contractor: (A) The right to use Contractor's equipment for the purpose of Collecting, transporting, and/or disposing of Solid Waste, including Recyclable Material, for a period not to exceed six (6) months. In the case of equipment not owned by Contractor, Contractor shall assign to City, to the extent Contractor is permitted to do so under the instruments pursuant to which Contractor possesses such equipment, the right to use and possess the equipment. If City exercises its rights under this Section, City shall pay to Contractor the reasonable rental value of the equipment for the period of City's possession thereof (although payment may, if appropriate, occur in the form of a setoff against damages otherwise owed by Contractor pursuant to the terms hereof); (B) The right to license others to perform the services otherwise to be performed by Contractor hereunder, or to perform such services itself; and (C) The right to obtain damages and/or injunctive relief. Both parties recognize and agree that in the event of a breach of this Agreement by Contractor, City will suffer irreparable injury and incalculable damages sufficient to support injunctive relief, to specifically enforce the provisions of this Agreement, and to enjoin the breach hereof. SECTION 21. RIGHTS OF CITY TO PERFORM DURING EMERGENCY 21.1 Provision of Service Should Contractor, for any reason whatsoever, refuse or be unable to provide Solid Waste Handling Services for a period of more than seventy-two (72) hours, and if as a result thereof, -56- Solid Waste should accumulate in City to such an extent or in such a manner that the City Manager finds that such accumulation endangers or menaces the public health, safety, or welfare, City shall have the right, upon twenty-four (24) hours prior written notice to Contractor, during the period of such emergency, to temporarily take possession of any or all equipment and facilities of Contractor previously used in providing Collection, transportation, and disposal of Solid Waste and provide, through its own forces or otherwise, Solid Waste Handling Services which Contractor otherwise would be obligated to provide pursuant to this Agreement. Contractor agrees that in such event it shall fully cooperate with City to affect such a transfer of possession for City's use. 21.2 Possession of Equipment Contractor agrees, that in the event of circumstances described in Section 21.1 above, City may take temporary possession of and use all of said equipment and facilities without paying Contractor any rental or other charge. Upon Contractor giving City notice that it is able to resume its normal responsibilities under this Agreement City shall either relinquish possession of all of the above mentioned property to Contractor. 21.3 Exclusions from Right to Possession of Equipment without Compensation Specifically excluded from the circumstances in which City may possess and utilize Contractor's equipment without compensation are circumstances in which Contractor fails or refuses to provide Solid Waste Handling Services hereunder for any reason which is not a force majeure event as defined herein. In such circumstances City's right to utilize and possess Contractor's equipment shall be subject to the provisions of the above Section 20. SECTION 22. PRIVACY Contractor shall strictly observe and protect the privacy rights of Customers. Information identifying individual Customers or the composition or contents of a Customer's Solid Waste stream, or any of the Billing information pertaining to any Customers, shall not be revealed to any Person, governmental unit, private agency, or company, unless upon the authority of a court of law, by statute, ordinance, or regulation of a governmental agency having jurisdiction, or upon valid authorization of the Customer. This provision shall not be construed to preclude Contractor from preparing, participating in, or assisting in the preparation of waste characterization studies or waste audits which may be required by AB 939 or this Agreement. Contractor shall not market or distribute, outside the normal course of its business, mailing lists with the names and addresses of Customers. The rights afforded Customers pursuant to this Section shall be in addition to any other privacy right afforded Customers pursuant to federal or state law. SECTION 23. REPORTS AND ADVERSE INFORMATION The parties acknowledge that City will require reporting at various intervals by which information important to City can be complied and analyzed. Throughout the Term the parties agree to work together to address City's needs with respect to the information to be contained in -57- reports prepared by Contractor. The following is intended as a starting point in order to have established an objective baseline for reporting, but the frequency and content of the reports called out below may be changed by agreement of the parties; provided any such change is approved by the City Manager in writing. Records related to performance of this Agreement shall be maintained by Contractor in forms and by methods that facilitate flexible use of data contained in them to structure reports, as needed. The format of each report shall be approved by City. Contractor agrees to submit all reports in an electronic format approved by the City, compatible with City's software/computers at no additional charge. Monthly reports shall be submitted within forty-five (45) calendar days after the end of the report month. Quarterly reports shall be submitted within forty-five (45) calendar days after the end of the calendar quarter. 23.1 Monthly Reports At a minimum, Contractor shall report the following to City on a monthly basis: Solid Waste Collected by Contractor for each month, sorted by type of Solid Waste in tons broken down at a level acceptable to City (which at a minimum shall include: refuse, Green Waste, e-waste and Universal Waste, types of Recyclables including PET, HDPE, mixed plastics, aluminum, cardboard, mixed paper), as well as by Customer type (i.e., single family-curbside, multi-family, commercial, roll-off, etc.); the facilities where all Solid Waste Collected was processed or disposed; warning notices issued for contaminated Recycle and Green Waste Containers; and a narrative summary of problems encountered (including scavenging) and actions taken with recommendations for City, as appropriate. 23.2 Quarter]y Reports At a minimum, Contractor shall report the following to City on a quarterly basis: the information required in the monthly reports; the complaint summary for the quarter summarized by nature of complaints; copies of promotional and public education materials sent during the quarter; description of Contractor outreach activities conducted the previous quarter; and such other information or reports that the City may reasonably request or require. Contractor shall, upon demand by City, provide true and accurate copies of landfill tipping receipts, records showing delivery at processing or reuse facilities, and similar such documents in order to enable City to verify Contractor's quarterly reports. 23.3 Annual Reports Each year during the Term of this Agreement and within sixty (60) days following the end of the Term, Contractor shall submit a written annual report, at its sole expense, in a form approved by City, which includes, but is not limited to, the following information: (A) A summary of the previous year's activities including, but not limited to, services begun or discontinued during the reporting year, and the number of Customers broken down on a monthly basis; (B) A summary of the total tons of Solid Waste Collected in City in the preceding year as well as a summary of the total tonnage diverted from the State's landfill systems during that time frame; -58- (C) Information and reports required by City to meet its reporting obligations imposed by AB 939 and the regulations implementing AB 939, in a form and content approved by the City Manager; (D) A revenue statement, certified by the chief financial officer of Contractor, setting forth Franchise Fee payments and Public Education Fund deposits, and the basis for the calculation thereof, including specifically a breakdown of sources of revenue included in Gross Receipts and the amount of revenue derived from each such source comprising Gross Receipts as well as the number (as applicable) of Customers and Bins used to calculate Public Education Fund deposit amounts; (E) A list of stockholders or other equity investors holding five percent (5%) or more of the interest in Contractor; (F) A summary of the results from the annual residential audit conducted in accordance with Section 28.3.2.; (G) A list that contains the total number of Carts at each service address as required by Section 8.1.8(F); and (H) Any other information related to Contractor's performance of this Agreement as may be requested by City. 23.4 Adverse Information (A) Contractor shall provide City two copies of all reports and other material adversely affecting this Agreement submitted by Contractor to the United States Environmental Protection Agency, CalRecycle, the California Regional Water Quality Control Board, and any other federal, state, regional, or local regulatory agency. Copies shall be submitted to City simultaneously with Contractor's filing of such matters with said agencies. Contractor's routine correspondence to said agencies need not be automatically submitted to City, but shall be made available to City upon written request. (B) Contractor shall submit to City copies of all pleadings, applications, notifications, communications, and documents of any kind submitted by Contractor to, as well as copies of all decisions, correspondence, and actions by, any federal, state, and local courts, regulatory agencies, and other government bodies relating in any manner to Contractor's performance of services pursuant to this Agreement. To the degree authorized by law, any confidential data exempt from public disclosure shall be retained in confidence by City and its authorized agents and shall not be made available for public inspection. (C) Contractor shall submit to City such other information or reports in such forms and at such times as City may reasonably request or require. (D) All reports and records required under this or any other Section hereof shall be furnished at the sole expense of Contractor. -59- 23.5 Disaster Plan Within 60 days from a request by City, Contractor shall prepare a draft disaster plan that sets forth procedures for maintaining regular Collection service and Collection of debris following a major natural disaster such as an earthquake, fire or other similar emergency event (not including labor disputes). The disaster plan shall address arrangements to provide needed vehicles and personnel, priorities for cleanup at critical facilities, and procedures for reimbursement for costs, describe communication plans, list key contact persons, and provide maps showing proposed sites for stockpiling of disaster debris that cannot be transported to the landfill. Contractor shall coordinate the plan with City's emergency service teams. The draft plan shall be presented to the City Manager for consideration and approval. The final plan shall be distributed to those employees of Contractor and City who would have a role in implementing it in the event of a disaster. In addition, at City's request, Contractor shall assist the City with such emergency Collection service and Collection of debris following a major natural disaster such as an earthquake, fire or other similar emergency event. In the event of such a request, Contractor and City shall meet and confer in good faith to determine a fair and reasonable rate to compensate Contractor for providing such assistance. 23.6 Failure to Repo The refusal of Contractor to file any of the reports required, or the inclusion of any materially false or misleading statement or representation made knowingly by Contractor in such report, shall be deemed a material breach of this Agreement and shall subject Contractor to all remedies, legal or equitable, which are available to City under this Agreement or otherwise. SECTION 24. COMPENSATION 24.1 Contractor Rates Contractor shall provide services to Customers pursuant to this Agreement at rates it sets, charges to, and collects from Customers, which rates shall not exceed those set forth in the attached Exhibit A, which sets out the maximum rates that may be charged by Contractor, as such maximum rates may be adjusted from time to time pursuant to the terms hereof. The maximum rates set forth in Exhibit A are inclusive of all services to be provided, including transportation, disposal, and Container costs, and no other charges shall be imposed by Contractor for such services. 24.2 Resolution of Disputes Regarding Rate Adjustments Any dispute regarding an adjustment to the maximum rates Contractor may charge, or the computation thereof, shall be decided by the City Manager. The rates in effect at the time such dispute is submitted to the City Manager shall remain in effect pending resolution of such dispute. The effective date of the adjusted maximum rate following the resolution of any such dispute, whether retroactive or prospective, shall be determined by the City Manager. -60- 24.3 Annual Consumer Price Index Adjustments Commencing on July 1, 2014, the maximum rates as set forth in Exhibit A shall be adjusted, and such rates shall be adjusted annually thereafter on each subsequent July Ist during the Term hereof(the "Adjustment Dates"), by multiplying each rate by a percentage equal to the change in the Consumer Price Index ("CPI") for All Urban Consumers, CUURA421 SAO not seasonally adjusted, all items index (CPI-U) — Los Angeles County, Riverside County, Orange County average for the twelve (12) month period ending on the date of December 31 immediately prior to the applicable Adjustment Date. At least forty-five (45) days prior to charging Customers any rate increased due to an increase in the CPI, Contractor shall obtain the City Manager's approval to do so. The City Manager shall approve such a request unless it is determined, based upon substantial evidence, that the requested adjustment to the maximum rate does not meet the requirements as set forth herein. 24.4 Limitations to Annual CPI Ad'ustments Notwithstanding anything to the contrary in Section 24.3 above, the maximum annual adjustment occurring pursuant to Section 24.3 shall be limited by the provisions set forth below. 24.4.1 Four Percent(4%) Cala Any maximum rate may not be increased in any given year by more than four percent (4%) without regard to any higher increase which may otherwise be justified by the formula set forth in Section 24.3. 24.4.2 Compliance with Agreement No increase to the maximum rates shall occur if the City Manager determines that Contractor did not fully comply with all terms of this Agreement in the Rate Year preceding the increase, including without limitation, provisions hereof relating to reporting, diversion, and Customer service standards. 24.5 Discretionary Adjustments Contractor may request an adjustment to the maximum rates set forth in Exhibit A at reasonable times other than as set forth in Section 24.3 for unusual changes in the cost of providing service under this Agreement. For each request for an adjustment to the maximum rates brought pursuant to this Section Contractor shall prepare a schedule documenting the extraordinary costs. Such request shall be prepared in a form acceptable to City with support for assumptions made by Contractor in preparing the estimate. City shall review Contractor's request and, in the City Council's sole judgment and absolute, unfettered discretion, make the final determination as to whether an adjustment to the maximum rates will be made, and, if an adjustment is permitted, the appropriate amount of the adjustment. City may consider increases or decreases in Contractor's total revenues and total cost of services when reviewing an extraordinary rate adjustment request. Contractor may not request an extraordinary increase in the maximum rates as a result of: changes in fees or taxes such as Social Security, disability or income tax; changes in the market value of Recyclables or processing costs for Recyclables or Green Waste; inaccurate estimates by Contractor of its cost of operations; or costs of compliance -61- with South Coast Air Quality Management District and Air Resource Board rules and standards for Collection Vehicles. 24.6 Grants From time to time, federal, state or local agencies including the City may provide to Contractor grants to assist in financing qualified programs provided by Contractor in the City (including, without limitation, grants for diversion programs and related equipment, alternative fuel vehicles and equipment, and Household Hazardous Waste Collection and Disposal). Contractor shall notify City upon receipt of any such grant funds that may be used to fund services provided pursuant to the terms of this Agreement. With the exception of grants already received by Contractor as of the Effective Date, and grants for Collection Vehicles, any funds received through grants for services directly benefiting the City are intended to benefit City and its residents and businesses, and in essence are held by Contractor in trust on behalf of City. Accordingly, Contractor agrees that the total amount of compensation it receives from Customers hereunder, may be reduced by the amount of any such grant, unless the grant is used to pay for services in City. The City Council shall determine whether the reduction in Contractor's compensation shall be: (1) passed through to Customers designated by City as a reduction to maximum rates; (2) as an offset to the next increase to maximum rates requested by Contractor; (3) used for purposes of a new program not considered within the current rate structure; (4) paid to City for use as City directs; or (5) applied in any combination of(1) through (4). SECTION 25. IDENTIFICATION OF CONTRACTOR Contractor has agreed to use the name "CR&R Incorporated" and "CR&R Environmental Services" to identify itself to the public as the specific organization that shall provide all services under this Agreement. Unless otherwise approved in writing by City, this name shall be used for all correspondence, Billing statements, directory listings, references, signs, and vehicle and Bin identification. SECTION 26. FLOW CONTROL; COUNTY AGREEMENT (A) City shall have the option to direct and/or approve which Transformation facility, recycling facility, material recovery facility, landfill, or other facility Contractor shall use to retain, recycle, process, and dispose of Solid Waste and construction materials generated within the Franchise Area as required to enable City to comply with the County Agreement. Contractor expressly consents to City's ability to direct the location for disposal of Solid Waste hereunder, and waives any and all rights to challenge City's ability to do so, including without limitation any rights under the Commerce Clause of the United States Constitution. (B) Contractor expressly acknowledges its awareness of the County Agreement which has been adopted and entered into by City. Moreover, Contractor acknowledges that it has had an opportunity to review the County Agreement, and is -62- aware of the provisions thereof that require all Solid Waste Collected in the City Limits to be disposed of in the Orange County landfill system. Contractor further acknowledges that the County of Orange is an intended third party beneficiary of Contractor's obligations relating in any way to the disposal of Solid Waste pursuant to this Agreement and the County Agreement. Contractor hereby adopts as its obligations hereunder such provisions of the County Agreement that require action or inaction by it as City's Solid Waste franchisee. Contractor represents and warrants that it can and will perform its duties in connection with this Agreement in such a manner as to ensure that City does not breach the terms of the County Agreement as a result of Contractor's actions or inactions. (C) Upon the Effective Date of this Agreement, City is deemed to have exercised its flow control option set forth hereinabove as to Solid Waste required to be delivered to the Orange County landfill system pursuant to the County Agreement, by virtue of the fact City has entered the County Agreement; and, further, City is deemed to have exercised such option in a manner consistent with its obligations pursuant to the County Agreement. At any time during the Term of this Agreement the City Manager may notify Contractor in writing that City no longer desires to exercise its flow control option hereunder. In the event City so notifies Contractor of its desire to cease exercising its flow control option, Contractor shall have the absolute discretion to utilize any Transformation facility, recycling facility, material recovery facility, landfill, or other facility of its choosing to retain, recycle, process, and dispose of Solid Waste and construction materials generated within the Franchise Area, provided such facility meets all other requirements of this Agreement. SECTION 27. INDEMNIFICATION 27.1 General (A) Contractor hereby agrees to and shall indemnify and hold harmless City, its elected and appointed boards, commissions, officers, employees, and agents (collectively the "Indemnities") from and against any and all loss, liability, penalty, forfeiture, claim, demand, action, proceeding or suit in law or equity of any and every kind and description (including, but not limited to, injury to and death of any Person and damage to property, or for contribution or indemnity claimed by third parties) arising out of, resulting from, and/or in any way connected with this Agreement including: (1) the negligence or willful misconduct of Contractor, its officers, employees, agents, and/or subcontractors in performing services under this Agreement; (2) the failure of Contractor, its officers, employees, agents, and/or subcontractors to comply in all respects with the provisions of this Agreement, all Applicable Law (including, without limitation, the Environmental Laws), ordinances and regulations, and/or applicable permits and licenses; (3) the acts of Contractor, its officers, employees, agents, and/or subcontractors in performing services under this Agreement for which strict liability is imposed by law (including, without limitation, the Environmental Laws); and (4) any challenge to the award of, or any provisions of this Agreement (including any claim that the application of any provision hereof violates any provision of the California Constitution). The foregoing indemnity and hold harmless provisions shall apply regardless of whether such -63- loss, liability, penalty, forfeiture, claim, demand, action, proceeding, suit, injury, death or damage is also caused in part by any of Indemnities' negligence, but shall not extend to matters resulting from Indemnities' sole negligence, or willful misconduct. Contractor further agrees to and shall, upon demand of City, at Contractor's sole cost and expense, defend (with attorneys acceptable to City) City, its elected and appointed boards and commissions, officers, employees, and agents against any claims, actions, suits in law or equity or other proceedings, whether judicial, quasi-judicial or administrative in nature, arising or resulting from any of the aforementioned events, and to reimburse City for any and all costs and expenses City incurs in providing any such defense, either before, during or after the time Contractor elects to provide such defense, including any and all costs incurred in overseeing any defense to be provided herein by Contractor. (B) Contractor, upon demand of City, made by and through the City Attorney, shall protect City and appear in and defend City and its elected officials, officers, employees and agents, in any claims or actions by third parties, whether judicial, administrative or otherwise, including, but not limited to disputes and litigation over the definitions of "Solid Waste" or "Recyclable Material," the scope of the rights granted herein, conflicts between the rights granted herein and rights asserted by other Persons, or the limits of City's authority with respect to the grant of licenses, or agreements, exclusive or otherwise, asserting rights under the Dormant Commerce Clause or any other federal or state laws to provide Collection services in the City. (C) The provisions of this Section shall not terminate or expire, shall be given the broadest possible interpretation, and shall survive the expiration or earlier termination of this Agreement. 27.2 Hazardous Substances Indemnification (A) Without regard to any insurance coverage or requirements, and without limiting the above general indemnification obligation in any way, Contractor specifically agrees to and shall, to the maximum extent permitted by law, defend (with counsel acceptable to City) reimburse, indemnify, and hold City and its past and present officers, council members, employees, consultants and agents (hereinafter "Indemnified Parties") harmless from and against any and all claims, actions, liabilities, damages, demands, judgments, losses, costs, liens, expenses, suits, actions, attorneys' fees, consultant fees, penalties and any and all other losses, damages, fees and expenses of whatever kind or nature ("Claims") (including but not limited to response costs, investigative costs, assessment costs, monitoring costs, treatment costs, cleanup costs, removal costs, remediation costs, and similar costs, damages and expenses) that arise out of or are alleged to arise out of or in any way relate to any action, inaction or omission of Contractor that: (1) results in any demand, claim, notice, order, or lawsuit, asserting that any Indemnified Party is liable, responsible or in any way obligated to investigate, assess, monitor, study, test, treat, remove, remediate, or otherwise cleanup, any Hazardous Contaminant (as defined herein); or -64- (2) relates to material Collected, transported, recycled, processed, treated or disposed of by Contractor. (B) Contractor's obligations pursuant to this Section shall apply, without limitation, to: (1) any Claims brought pursuant to or based on the provisions of the Environmental Laws, including without limitation the Comprehensive Environmental Response, Compensation and Liability Act, 42 U.S.C. §9601 et seq., the Resource Conservation and Recovery Act, 42 U.S.C. §6901 et seq., the Carpenter-Presley-Tanner Hazardous Substances Account Act, California Health & Safety Code Section 25300 et seq., the California Hazardous Waste Control Laws, California Health and Safety Code Section 25100 et seq., the California Porter-Cologne Act, California Water Code Section 13000 et seq., and any and all amendments and regulations thereto, and any other federal, state, regional or local environmental statutory or regulatory provision; (2) any Claims based on or arising out of or alleged to be arising out of the ownership, use, lease, sale, design, construction, maintenance or operation by Contractor of any facility; (3) any Claims based on or arising out of or alleged to be arising out of the marketing, sale, distribution, storage, transportation, disposal, processing or use of any materials recovered by Contractor; and (4) any Claims based on or arising out of or alleged to be arising out of any breach of any express or implied warranty, representation or covenant arising out of or in connection with this Agreement. (C) The foregoing indemnity and defense obligations shall apply irrespective of the negligence or willful misconduct of Contractor or any Affiliate of Contractor. (D) For purposes of this Agreement, the term "Hazardous Contaminant" shall mean any "hazardous material," as that term is defined under California Health & Safety Code Section 25501(o); any "hazardous substance," as that term is defined herein or under California Health & Safety Code Sections 25281(h), 25501(p), 25501.1 and under Title 42, Section 9601(14) of the United States Code; any "hazardous waste," as that term is defined herein and under Title 42, Section 6903(5) of the United States Code and under California Health & Safety Code Section 25501(q); any chemical which the Governor has identified as a chemical known to the State to cause cancer or reproductive toxicity pursuant to California Health & Safety Code Section 25249.8; any crude oil or refined or unrefined petroleum product or any fraction or derivative thereof, and any asbestos or asbestos-containing material. The term "Hazardous Contaminant" shall also include any and all amendments to the above-referenced statutory and regulatory provisions made before or after the date of execution of this Agreement. (E) The provisions of this Section shall not terminate or expire, shall be given the broadest possible interpretation, and shall survive the expiration or earlier termination of this Agreement. -65- SECTION 28. CONTRACTOR'S BOOKS AND RECORDS; AUDITS 28.1 Maintenance and Inspection of Records Contractor shall maintain all records relating to the services provided hereunder, including but not limited to Customer lists, Billing records, accounts payable records, maps, AB 939 compliance records, records reflecting the number and type of routes and route hours by service category (such as residential, multi-family, commercial, roll-off, and special services), records demonstrating facilities, equipment and personnel used to perform services, records reflecting the number of mixed waste Containers, as well as, if applicable, recycling and Green Waste Containers, in service by frequency of Collection for each Customer group (such as single family, multi-family, commercial, roll-off); records reflecting the number of roll-off box pulls, and such other documents and materials which reasonably relate to Contractor's compliance with the provisions of this Agreement (the "Records"), for the full Term of this Agreement, and an additional period thereafter of not less than three (3) years, or any longer period required by law. City shall have the right, upon five (5) business days advance notice, to inspect the Records. Such Records shall be made available to City at Contractor's regular place of business, but in no event outside the County of Orange. 28.2 CERCLA Defense Records City views the ability to defend against the Comprehensive Environmental Response, Compensation and Liability Act and related litigation as a matter of great importance. For this reason, the City regards the ability to prove where Solid Waste Collected in the City was taken for disposal, as well as where it was not taken, to be matters of concern. Contractor shall maintain data retention and preservation systems which can establish where Solid Waste Collected in the City was landfilled (and therefore establish where it was not landfilled) for not less than five (5) years following the termination of this Agreement, and agrees to notify City's Risk Manager, City Clerk and City Attorney before destroying such records thereafter. At any time, including after the expiration of the Term hereof, Contractor shall provide copies of such records to City. The requirements of this Section shall survive the expiration of the Term of this Agreement. 28.3 Audits 28.3.1 Examination of Services From time to time, anticipated to be at least once every other year, City may request Contractor to make available any or all of its records related to performance hereunder available to an independent auditor or examiner, to be selected by the City, for auditing and examination purposes (a "Discretionary Audit"). City shall bear the cost of any Discretionary Audit except as otherwise provided herein. Should any Discretionary Audit reveal an underpayment of any Franchise Fee required pursuant to this Agreement, the amount of such underpayment shall become due and payable to City not later than fifteen (15) days after written notice of such underpayment is sent to Contractor by City, complete with any additional late charges as set forth herein. If a Discretionary Audit reveals inaccuracies or inconsistencies in more than five -66- percent (5%) of all Customer accounts, either with Contractor's operations or Billing systems, or an underpayment of Franchise Fees of more than three percent (3%), Contractor shall bear the entire cost of such Discretionary Audit. 28.3.2 Annual Residential Audit Contractor shall annually complete an audit, at its own expense, of a minimum of ten (10%) percent of Customers at Single Family and Multi-Family Dwelling which utilize Carts to determine whether and to the extent (1) contamination of recycling Carts is occurring or (2) Recyclable Materials are being deposited into non-designated Carts. This audit shall, at a minimum, consist of Contractor inspecting said Carts and leaving notification tags on the Carts to inform Customers of actions that can be taken to increase source separation. City must approve the notification tags in advance and such tags shall leave a positive message regarding how Customers can increase recycling efforts. Contractor shall also conduct follow up inspections for Premises tagged in previous annual audits. Contractor shall include a report on the results of each annual audit (including results from follow up inspections) in its annual report required pursuant to Section 23.3. SECTION 29. TRANSITION OBLIGATIONS At the end of the Term, or in the event this Agreement is terminated for cause prior to the end of the Term, Contractor shall cooperate fully with City and any subsequent Solid Waste enterprise it designates to assure a smooth transition of services. Contractor's cooperation shall include, but not be limited to, providing route lists, Billing information and other operating records needed to service all Premises covered by this Agreement. The failure to cooperate with City following termination shall be conclusively presumed to be grounds for specific performance of this covenant and/or other equitable relief necessary to enforce this covenant. Contractor shall provide any new Solid Waste enterprise with all keys, security codes and remote controls used to access garages, gates and bin enclosures. Contractor shall be responsible for coordinating transfer immediately after its final Collection activities, so as to not disrupt services. Contractor shall provide City with detailed route sheets containing service names and addresses, Billing names and addresses, monthly rate and service levels (number and size of Containers and pickup days) at least 90 days prior to the transition date, provide an updated list two weeks before the transition, and a final updated list with any changes the day before the transition. Contractor shall provide means of access to the new Solid Waste enterprise at least one full business day prior to its first day of Collection, and within sufficient time so as to not impede in any way the new Solid Waste enterprise from easily servicing all Containers. SECTION 30. GENERAL PROVISIONS 30.1 Force Majeure Contractor shall not be in default under this Agreement in the event that its ability to provide Solid Waste Handling Services or Temporary Services, in compliance with its obligation to do so hereunder, is temporarily interrupted or discontinued for any of the following reasons: -67- riots, wars, sabotage, civil disturbances, insurrections, strikes or other labor disturbances lasting 5 days or less, explosion, natural disasters such as floods, earthquakes, landslides, and fires, or "other catastrophic events" which are beyond the reasonable control of Contractor. The term "other catastrophic events" does not include: (i) the financial inability of Contractor to perform; (ii) failure of Contractor to obtain any necessary permits or licenses from other governmental agencies; (iii) the failure to obtain the right, or the loss of the right, to use the facilities of any public utility where such failure is due in substantial part to the acts or omissions of Contractor; or (iv) strikes or other labor disturbances lasting longer than 5 days. 30.2 Independent Contractor Contractor is an independent contractor and not an officer, agent, servant, or employee of City. Contractor is solely responsible for the acts and omissions of its officers, agents, employees, and subcontractors, if any. Nothing in this Agreement shall be construed as creating a partnership or joint venture between City and Contractor. Neither Contractor nor its officers, employees, agents, or subcontractors shall obtain any rights to retirement or other benefits which accrue to City employees. 30.3 Pavement Damage Contractor shall be responsible for the cost of repair of any extraordinary damage to the public streets located within the City resulting from providing the services required hereunder. 30.4 Property Damage Any physical damage caused by the negligent or willful acts or omissions of employees, agents, or subcontractors of Contractor to private or public property shall be promptly repaired or replaced at Contractor's expense. 30.5 Dight of Entry Contractor shall not have the right, until Contractor receives permission from the property owner, to enter or drive on any private street, court, place, easement, or other private property for the purpose of providing Temporary Services and/or Solid Waste Handling Services pursuant to this Agreement. 30.6 Law to Govern; Venue The laws of the State of California shall govern this Agreement. In the event of litigation between the parties, venue in state trial courts shall lie exclusively in the County of Orange. 30.7 Amendment This Agreement is intended to carry out City's obligations to comply with the provisions of AB 939 and AB 341, as implemented by regulations of CalRecycle, as they from time to time may be amended. In the event that, after the Effective Date of this Agreement, AB 939 or AB 341 is amended, or other state or federal laws or regulations are enacted and prevent or preclude compliance with one or more provisions of this Agreement, such provisions shall be modified or -68- suspended as may be necessary to comply with such state or federal laws or regulations. Except as otherwise expressly stated herein, no other amendment of this Agreement shall be valid unless it in writing and duly executed by the Parties. 30.8 Notices All notices required or permitted to be given under this Agreement shall be in writing and shall be personally delivered or sent by United States certified mail, postage prepaid, return receipt requested, and addressed as follows: To City: City of San Juan Capistrano Attn: City Manager 32400 Paseo Adelanto San Juan Capistrano, CA 92675 To Contractor: CR&R Incorporated Attn: President P.O. Box 125 Stanton, CA 90680 Telephone: 877.72 8.0446 Telecopier: 714-890-6347 or to such other address as either party may from time to time designate by notice to the other given in accordance with this Section. Notice shall be deemed given on the date served if served personally between the hours of 8:00 a.m. to 5:00 p.m. on any regular business day for City's business offices. If mailed, notice shall be deemed given three (3) business days from the date such notice is deposited in the United States mail in the manner proscribed above. 30.9 Savings Clause If any non-material provision of this Agreement is for any reason held to be invalid or unenforceable, the invalidity or unenforceability of such provision shall not affect the validity and enforceability of any of the remaining provisions of this Agreement. 30.10 Exhibits Incorporated Exhibits A through B are attached to and incorporated in this Agreement by reference. 30.11 Joint.Drafting This Agreement shall be interpreted as if it were drafted jointly by the Parties to the Agreement. 30.12 Attorneys' Fees and Liti ation Costs In the event either party brings any action or proceeding to enforce or interpret the terms or provisions of this Agreement, the prevailing party in any such action or proceeding shall be entitled to recover its reasonable attorneys' fees and other litigation costs and expenses, including -69- without limitation, expert witness fees, consultant fees and costs. Without limiting its scope in any way, this provision is expressly intended to, and shall, apply to fees and costs incurred in any appeal. 30.13 'City's Authorized Agent Notwithstanding anything contained herein to the contrary, and excepting amendments hereto and such actions set forth herein specifically calling for City Council action or approval, the City Manager is designated as the City's authorized agent to take any action with regard to any matter, or enforce any right, set forth herein requiring action by the City. 30.14 Integrated Agreemem This Agreement contains the entire integrated agreement and understanding concerning the subject matter herein and supersedes and replaces any prior negotiations, promises, proposals, and agreements between the Parties, whether written or oral. The Parties acknowledge this document has been executed with the consent and upon the advice of counsel. Each of the Parties acknowledges that no party or agent or attorney of any other party has made any promise, representation, or warranty, express or implied, not contained in this Agreement, to induce the other party to execute this instrument. 30.15 Headiiias The section headings in this Agreement are for convenience of reference only and are not intended to be used in the construction of this Agreement nor to alter or affect any of its provisions. 30.16 Compliance with Law In providing the services required under this Agreement, Contractor shall at all times, at its sole cost, comply with all Applicable Law, including the laws and regulations of the United States, the State of California, the provisions of the Municipal Code, and any federal, state, regional or local administrative and regulatory agencies, now in force and as they may be enacted, issued or amended. [SIGNATURES ON FOLLOWING PAGE] -70- "City" CITY OF SAN UAN CAPISTRANO By: Sam Allevato, Mayor ATTEST: ' W By: 1vla is Morris, C fiy C APPROVED AS TO FORM: By: A. Patrick Munoz, As stent ity Attorney "Contractor" CR&R Incorporated Its: C c� Czt� ►',� •� -71- EXHIBIT A MAXIMUM RATE SCHEDULE FOR SOLID WASTE HANDLING SERVICES: ATTACHED -72- CITY OF SAN JUAN CAPISTRANO Page 1 of 8 EXHIBIT "A" Maximum Rates for Services Maximum Rate Single Family Residential Cart Service (Monthly) 35-gallon carts set of 2 (refuse & recycle) $15.95 set of 3 (refuse, recycle, green waste) $17.06 each additional refuse carts $3.42 each additional green waste carts $3.42 1st additional recycling cart no charge each additional recycling cart (2nd or above) $3.42 64-gallon carts set of 2 (refuse & recycle) $17.40 set of 3 (refuse, recycle, green waste) $18.44 each additional refuse carts $4.76 each additional green waste carts $4.76 1st additional recycling cart no charge each additional recycling cart (2nd or above) $4.76 96-gallon carts set of 2 (refuse & recycle) $19.06 set of 3 (refuse, recycle, green waste) $19.98 each additional refuse carts $6.10 each additional green waste carts $6.10 1st additional recycling cart no charge each additional recycling cart (2nd or above) $6.10 Walkout service for eligible customers No Charge Walkout service for ineligible customers $40.00/month Residential Additional Pick up $17.58 Single Family Dwelling Bulky Item On-Call Service For each Bulky Item - up to four (4) items No Charge For each Bulky Item - commencing with fifth (5th) item $10.56 Commercial Mixed Waste Bins: Rate Per Bin (Monthly) 1 x p/wk 2yd $36.55 2 x p/wk 2yd $73.07 3 x p/wk 2yd $109.62 4 x p/wk 2yd $146.15 5 x p/wk 2yd $182.37 6 x p/wk 2yd $219.22 Commerical Mixed Waste Bins: Rate Per Bin (Monthly) 1 x p/wk 3yd $128.54 2 x p/wk 3yd $212.46 CITY OF SAN JUAN CAPISTRANO Page 2 of 8 EXHIBIT "A" Maximum Rates for Services Maximum Rate 3 x p/wk 3yd $289.05 4 x p/wk 3yd $378.95 5 x p/wk 3yd $460.63 6 x p/wk 3yd $540.19 Commerical Mixed Waste Bins: Rate Per Bin (Monthly) - Locking 1 x p/wk 3yd Locking $140.42 2 x p/wk 3yd Locking $224.33 3 x p/wk 3yd Locking $300.70 4 x p/wk 3yd Locking $390.51 5 x p/wk 3yd Locking $472.09 6 x p/wk 3yd Locking $551.53 Commercial Compactor Mixed Waste Bins: Rate Per Bin (Monthly) 1 x p/wk 3yd Compactor $238.14 2 x p/wk 3yd Compactor $431.80 3 x p/wk 3yd Compactor $617.93 4 x p/wk 3yd Compactor $817.45 5 x p/wk 3yd Compactor $1,008.73 6 x p/wk 3yd Compactor $1,197.91 Commercial Mixed Waste Bins: Rate Per Bin (Monthly) 1 x p/wk 4yd $168.89 2 x p/wk 4yd $279.50 3 x p/wk 4yd $380.78 4 x p/wk 4yd $498.62 5 x p/wk 4yd $605.50 6 x p/wk 4yd $710.74 Commerical Mixed Waste Bins: Rate Per Bin (Monthly) - Locking 1 x p/wk 4yd Locking $180.73 2 x p/wk 4yd Locking $291.19 3 x p/wk 4yd Locking $392.34 4 x p/wk 4yd Locking $510.04 5 x p/wk 4yd Locking $616.76 6 x p/wk 4yd Locking $721.89 Commercial Compactor Mixed Waste Bins: Rate Per Bin (Monthly) 1 x p/wk 4yd Compactor $315.07 2 x p/wk 4yd Compactor $571.78 3 x p/wk 4yd Compactor $819.26 4 x p/wk 4yd Compactor $1,083.20 5 x p/wk 4yd Compactor $1,335.00 6 x p/wk 4yd Compactor $1,587.62 Commercial Refuse Bins: Rate Per Bin (Monthly) 1 x p/wk 2yd $64.76 CITY OF SAN JUAN CAPISTRANO Page 3 of 8 EXHIBIT "A" Maximum Rates for Services Maximum Rate 2 x p/wk 2yd $100.39 3 x p/wk 2yd $131.33 4 x p/wk 2yd $170.58 5 x p/wk 2yd $204.65 6 x p/wk 2yd $237.27 Commercial Refuse Bins: Rate Per Bin (Monthly) 1 x p/wk 3yd $99.02 2 x p/wk 3yd $153.50 3 x p/wk 3yd $200.45 4 x p/wk 3yd $260.82 5 x p/wk 3yd $312.97 6 x p/wk 3yd $363.01 Commercial Refuse Bins: Rate Per Bin (Monthly) - Locking 1 x p/wk 3yd Locking $110.94 2 x p/wk 3yd Locking $165.38 3 x p/wk 3yd Locking $212.27 4 x p/wk 3yd Locking $272.59 5 x p/wk 3yd Locking $324.70 6 x p/wk 3yd Locking $374.68 Commercial Compactor Refuse Waste Bins: Rate Per Bin (Monthly) 1 x p/wk 3yd Compactor $149.58 2 x p/wk 3yd Compactor $254.62 3 x p/wk 3yd Compactor $352.13 4 x p/wk 3yd Compactor $463.06 5 x p/wk 3yd Compactor $565.75 6 x p/wk 3yd Compactor $666.37 Commercial Refuse Bins: Rate Per Bin (Monthly) 1 x p/wk 4yd $129.51 2 x p/wk 4yd $200.77 3 x p/wk 4yd $262.66 4 x p/wk 4yd $341.15 5 x p/wk 4yd $409.28 6 x p/wk 4yd $474.53 Commercial Refuse Bins: Rate Per Bin (Monthly) - Locking 1 x p/wk 4yd Locking $141.42 2 x p/wk 4yd Locking $212.62 3 x p/wk 4yd Locking $274.43 4 x p/wk 4yd Locking $352.85 5 x p/wk 4yd Locking $420.91 6 x p/wk 4yd Locking $486.11 CITY OF SAN JUAN CAPISTRANO Page 4 of 8 EXHIBIT "A" Maximum Rates for Services Maximum Rate Commercial Compactor Refuse Waste Bins: Rate Per Bin (Monthly) 1 x p/wk 4yd Compactor $196.93 2 x p/wk 4yd Compactor $335.59 3 x p/wk 4yd Compactor $464.90 4 x p/wk 4yd Compactor $610.79 5 x p/wk 4yd Compactor $746.34 6 x p/wk 4yd Compactor $878.99 Commercial Recycling Bins: Rate Per Bin (Monthly) 1 x p/wk 2yd $40.13 2 x p/wk 2yd $64.81 3 x p/wk 2yd $95.98 4 x p/wk 2yd $128.39 5 x p/wk 2yd $160.48 6 x p/wk 2yd $192.58 Contamination charge $46.46 Commercial Recycling Bins: Rate Per Bin (Monthly) 1 x p/wk 3yd $61.72 2 x p/wk 3yd $98.76 3 x p/wk 3yd $148.14 4 x p/wk 3yd $197.52 5 x p/wk 3yd $246.90 6 x p/wk 3yd $296.28 Contamination charge $46.46 Commercial Recycling Bins: Rate Per Bin (Monthly) - Locking 1 x p/wk 3yd Locking $73.70 2 x p/wk 3yd Locking $110.75 3 x p/wk 3yd Locking $160.12 4 x p/wk 3yd Locking $209.50 5 x p/wk 3yd Locking $258.88 6 x p/wk 3yd Locking $308.26 Contamination charge $46.46 Commercial Recycling Bins: Rate Per Bin (Monthly) 1 x p/wk 4yd $80.25 2 x p/wk 4yd $129.61 3 x p/wk 4yd $191.95 4 x p/wk 4yd $256.77 5 x p/wk 4yd $320.96 6 x p/wk 4yd $385.16 Contamination charge $46.46 Commercial Recycling Bins: Rate Per Bin (Monthly) - Locking 1 x p/wk 4yd Locking $92.21 2 x p/wk 4yd Locking $141.59 CITY OF SAN JUAN CAPISTRANO Page 5 of 8 EXHIBIT "A" Maximum Rates for Services Maximum Rate 3 x p/wk 4yd Locking $203.92 4 x p/wk 4yd Locking $268.75 5 x p/wk 4yd Locking $332.95 6 x p/wk 4yd Locking $397.15 Contamination charge $46.46 Commercial Recycling/Refuse Split Bins: Rate Per Bin (Monthly) 1 x p/wk 2yd each $104.89 2 x p/wk 2yd each $165.20 3 x p/wk 2yd each $227.31 4 x p/wk 2yd each $298.97 5 x p/wk 2yd each $365.13 6 x p/wk 2yd each $429.85 Contamination charge $46.46 Bin Overflow Charge Per Occurance $46.46 Bin Extra Dumps $46.46 Locking Bins Installation $27.23 Commercial Recycling Carts (must have commercial refuse bin to qualify for this rate) (Monthly) 1 x p/wk 64-gal or 96-gal $18.51 2 x p/wk 64-gal or 96-gal $37.04 3 x p/wk 64-gal or 96-gal $55.55 4 x p/wk 64-gal or 96-gal $74.06 5 x p/wk 64-gal or 96-gal $92.59 6 x p/wk 64-gal or 96-gal $111.11 Contamination charge $20.00 Commercial Cart Service (Monthly) 64-gallon carts set of 2 (refuse & recycle) $24.35 each additional refuse cart $14.11 each additional recycling cart $8.58 Contamination charge $20.00 CITY OF SAN JUAN CAPISTRANO Page 6 of 8 EXHIBIT "A" Maximum Rates for Services Maximum Rate 96-gallon carts set of 2 (refuse & recycle) $27.46 each additional refuse cart $16.55 each additional recycling cart $8.81 Contamination charge $20.00 Food Waste 64-gallon carts (Per cart/per day of service, up to 3 days a week) $18.51 Commercial Rolloff Boxes Refuse Rates (rates are per pull) Drop-off box 179.37 plus actual landfill fee or processing fee Compactor 192.71 plus actual landfill fee or processing fee On-Call DOB (up to 10 tons) $432.71 On-Call Lowboy (up to 10 tons) $512.75 Ton over maximum (per ton over 10 ton max) $32.05 Clean-up Bin Daily $53.54 Clean-up Bin Weekly $68.81 Commercial Rolloff Boxes Mixed Waste Rates (rates are per pull) On-Call DOB (up to 10 tons) $648.05 On-Call Lowboy (up to 10 tons) $776.45 Ton over maximum (per ton over 10 ton max) $54.07 Clean-up Bin Weekly $86.48 Temporary Service 3 yd or 4 yd bin for 7 day period (rental) no charge 3 yd or 4 yd bin after 7 days (rental) $5.45/day 3 yd or 4 yd bin trip charge $54.46 3 yd or 4 yd bin relocation $54.46 3 yd or 4 yd bin overweight fee $70.81 Rolloff for 7 day period (rental) no charge Rolloff after 7 days (rental) $10.89/day CITY OF SAN JUAN CAPISTRANO Page 7 of 8 EXHIBIT "A" Maximum Rates for Services Maximum Rate Rolloff trip charge $81.71 Rolloff trip relocation $87.15 Rolloff overweight fee $450.00 Manure Bins (Monthly) 1 x p/wk 1.5yd $136.40 2 x p/wk 1.5yd $199.34 3 x p/wk 1.5yd $262.30 4 x p/wk 1.5yd $325.26 5 x p/wk 1.5yd $388.25 6 x p/wk 1.5yd $451.22 Manure Carts (Monthly) 1 x p/wk 96-gal $6.10 2 x p/wk 96-gal $12.20 3 x p/wk 96-gal $18.30 4 x p/wk 96-gal $24.40 5 x p/wk 96-gal $30.50 6 x p/wk 96-gal $36.60 Additional Steam Cleaning Bins $60.00 Rolloff Box - lowboy and DOB $150.00 Rolloff Box - compactors $87.15 Commercial Bulky Item Service 1st item $49.02 each additional item from same visit 16.34 MISCELLANEOUS FEES Residential Restart Fee $17.43 Curbside Household Hazardous Waste (per collection) $75.00 Steam Cleaning Enclosures (per hour) $87.15 Redelivery Charges $55.00 Special Event Trash boxes $7.00 Special Event Recycle boxes $7.00 Special Event box liners (Case) $25.00 NSF - Returned Check $25.00 CITY OF SAN JUAN CAPISTRANO Page 8 of 8 EXHIBIT "A" Maximum Rates for Services Maximum Rate Refund Fee $1.50 Commercial Bin Exchange in excess of (1) per year $25.00 Commercial Bin Damage Charge $163.40 Emergency Collection, hourly rate for (1) crew and (1) vehicle $82.15 Roll out service 25' - 50' $25.00 Roll out service 51' - 75' $50.00 Roll out service 76' - 100' $75.00 Minimum Days Late Fees (1.5% of balance) (Monthly) Balance Deliquent Residential $15.00 90 Commercial $15.00 60 Temporary Service $15.00 60 EXHIBIT B CONTAINER/BIN SPECIFICATIONS • Contractor may use the Containers approved for use pursuant to the Prior Agreement. All Containers utilized by Contractor shall meet the standards of the industry and shall perform to the reasonable satisfaction of the City Manager in order to be utilized in City. Container sizes specified within this Agreement may vary by manufacturer type and specifications up to 10% more or less in volume than that identified. • Each Mixed Waste Cart utilized by Contractor shall be labeled on the inside in English and Spanish and with graphics so as to: (1) explain/depict the items for which it is designated to Collect, and (2) identify the name of Contractor and Contractor's phone number for service related issues, including complaints. In addition, each such Cart shall include information, in a format acceptable to City (such as hot stamping or stickers), regarding Contractor's Bulky Item service, and a phone number that Customers can call to access such service. • Any Cart distributed by Contractor in City after the Effective Date shall be newly manufactured and have never previously been used for the Collection of Solid Waste; excepting that Carts which have been refurbished such that they are "like new" may be used so long as their condition is satisfactory as determined by the City Manager. • All Carts distributed pursuant to this Agreement shall have an identifying serial number hot stamped into the Cart body, or otherwise have an individual identification demarcation affixed to the Cart in a manner acceptable to the City Manager. • Upon request of any Customer, Contractor shall provide Bins with lids that close securely and which are capable of being locked at rates that do not exceed those set forth in Exhibit A.