12-0531_ADVANCED UTILITY SYSTEMS_Statement of WorkADVANCED
UTILITY SYSTEMS
a Division of N. Harris Computer Corporation
2235 Sheppard Ave East, Suite 1400
Toronto ON M215B5
Phone(416)496-0149
Fax(416)496-3910
Statement of Work
City of San Juan Capistrano
SOW ID: WCB Rate Code Calculation
SW ID: AT4643
Date of distribution: May 31, 2012
Distribution: Advanced Utility Systems
Geoff Northcote
Susan Huang
City of San Juan Capistrano
Stacie Sheek
UI
City of San Juan Capistrano
Reference m: AT4643
ADVANCED
U T I L I TY SYSTEMS
Statement of Work
City of San Juan Capistrano
Advanced Utility Systems (Advanced) is pleased to provide the following quotation for
providing Professional Services to the City of San Juan Capistrano.
This Statement of Work (SOW) is valid for 30 calendar days from the date of issue and
supersedes any previous offers related to services outlined below.
Introduction / purpose
The primary purpose of this Statement of Work (SOW) is to adjust formulas in order to
allow additional CCF for indoor use.
Objectives / deliverables
The following outlines the items to be addressed, as part of this SOW:
• Remove hard coded numbers in respective formulas
• Adjust formulas to access multipliers from the Billing factor control form
• Configure new billing factor
• Change the WCB allocation block back to 3
• Testing and consultation
Costs & time requirements*
The costs related to successfully completing the SOW are estimated to be $10,500.00
USD.
The time required to successfully complete the SOW is estimated at 60 hours, charged at
a rate of $175.00 USD per hour.
Terms & Conditions
Payment terms
This SOW will be invoiced monthly on the basis of actual hours of work, rounded -up to
the nearest one (1) hour, to the completion of the objectives/deliverables.
Conditions
The following assumptions have been made to complete the necessary details within this
SOW
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City of San Juan Capistrano
Reference ID: AT4643
UTI LITY SYSTE MS
• Advanced, under this SOW, will lead and perform the required activities to
implement this SOW;
• The requested changes and the hours quoted do not include development work. In
the event the scope changes and additional development work is required
additional hours will be required.
• This SOW will be invoiced monthly on the basis of actual hours of work,
rounded -up to the nearest one (1) hour, to the completion of the
objectives/deliverables;
• If advised by Advanced, Client will complete a refresh of their TEST
environment prior to the commencement of work under this SOW;
• Client is responsible to test the outcome of the changes and ensure that Advanced
is promptly advised of any changes that may be required;
• If expenses are incurred by Advanced to provide services outlined in this
statement of work, Advanced staff will be using a meal per diem of $50 per
weekday, and $100 per weekend day or holiday which will be billed to Client, and
will not be required to submit receipts. All other expenses will continue to be
billed on actual -basis (i.e., airfare, hotel, car rental, fuel, mileage, travel time etc.),
and will be required to submit receipts;
• The hours provided within this SOW are estimates only; Client will be advised if
the hours are to exceed the estimate above. Additional work will be charged at the
above noted blended hourly rate and in minimum increments of one (1) hour for
all SOWs;
• Specified blended hourly rate pertains only to work performed during Advanced's
regular business hours. If desired by Client, Advanced may execute a portion of
this SOW during extended, weekend or holiday hours at a premium hourly rate of
$350.
• Notice of cancellation of work under this SOW must be received in writing. In
addition to the non-refundable 50% deposit, Client is responsible for the payment
of any/all hours utilized above the 50% threshold, which will be invoiced.
• Except as amended by this SOW, the Master Agreement shall continue
unamended in full force and effect. Each party hereto agrees, acknowledges and
confirms that, except to give meaning and effect to the amendments set forth in
this SOW, the Master Agreement remains in full force and effect, are hereby
ratified and confirmed in all respects and are binding upon the parties thereto and
their successors and permitted assigns. Each party hereto confirms and agrees that
this SOW does not constitute a waiver of any breach of any term, representation,
warranty or condition of the Master Agreement on the part of the other party.
Escalation Process
Several processes may trigger the escalation process, including issue tracking, contract
management, and risk management. This process assumes that prior attempts have been
made to resolve the item and the appropriate parties cannot reach a resolution.
When an item is escalated, the appropriate participants are notified via formal
communication (email, fax, or registered mail), which includes a summary of the
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City of San Juan Capistrano
Reference ID: AT4643
ADVANCED
UTILITY SYSTEMS
concem/issue and the analysis of each party's position. The participants must be
provided with sufficient time, to review the analysis and concerns prior to scheduling any
resolution meetings.
The levels of escalation and the participants in each level include:
1. Engagement Resource (Technical Specialist, Implementation Specialist,
Application Consultant)
2. Engagement Manager (Project Manager)
3. Engagement Sponsor (Manager of Client Services)
Standard of care/warranly disclaimer
The standard of care applicable to the Professional Consulting / Information Technology
(PC/IT) services arising under this SOW will be the degree of skill and diligence
normally employed by PC/IT consultants performing the same or similar services. No
further warranty of guaranty, expressed or implied, is made with respect to the services
famished hereunder and all implied warranties are hereby disclaimed including the
warranty of merchantability and fitness for a particular purpose.
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City of s. Juan Capistram
Reference m: AT4643
AD VAN CED
U T I L IT Y S YST E M S
Authorization
Estimated cost of SOW: $10,500.00 US
Accepted by (signature)•
1— L4
Name (please print): aren P. Brost, City Manager
Dale: June 20, 2012
Isl
City of San fum Capisnano
Referonm ID: AT4643