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08-0219_N. HARRIS COMPUTER CORPORATION_Agreement AddendumADDENDUM TO SOFTWARE LICENSE AND IMPLEMENTATION AGREEMENT THIS ADDENDUM made as of the 21" day of October 2008. BETWEEN: N. HARRIS COMPUTER CORPORATION ("Consultant") -and- CITY OF SAN .JUAN CAPISTRANO ("Organization") RECITALS: The Consultant and the Organization are party to a Software License and Implementation Agreement dated the 6th of February, 2001 hereof (the "Agreement") pursuant to which Consultant granted the Organization a license to utilize the Software (as defined in the Agreement) and retained the Consultant to perform the Services (as defined in the Agreement). 2. The Consultant has developed a customer self serve module for use in conjunction with the Software, as more particularly described in Schedule "A" hereto ("eCare"). 3. The Consultant wishes to (a) grant the Organization a license to utilize eCare, and provide certain services and support to the Organization related to eCare. 4. The Organization is the successor -in -interest of the Capistrano Valley Water District and has assumed all rights and obligations of the District under the Agreement, and Consultant hereby acknowledges its consent to the assignment of the Agreement to Organization. NOW THEREFORE, in consideration of the mutual covenants set out in this Addendum and for other good and valuable consideration (the receipt and sufficiency of which is hereby acknowledged), the parties agree as follows: 1. Addendum to Agreement This document and the Statement of Work contained in Schedule "C" is an Addendum to the original Agreement of February 6, 2001. As such, all terms of the Agreement, except as modified herein, remain in full force and effect. 2. Interpretation Capitalized terms used in this Addendum but not otherwise defined shall have the same meaning as in the Agreement. 3. Grant of License The Consultant hereby grants to the Organization a non-exclusive, non -transferable, irrevocable license to use eCare. 4. Terms and Conditions of License The license granted pursuant to this Addendum is subject to the same terms and conditions as the grant of licenses to the Software under the Agreement, except as follows: (a) Use of eCare will be restricted to providing the Organization's customers with access to self service information and billing, payment and service requests related to the Software. (b) The Organization shall accept eCare if it conforms to the specifications set forth in the description of eCare set out in Schedule "A" hereto. (c) Customers of the Organization shall be entitled to access and use of eCare as end-users in a manner consistent with the restrictions on use of eCare as specified in Section 10 below. 5. Source Code Escrow The Consultant shall keep a copy of the latest source code for eCare with the Escrow Agent for the Software. In addition to Section 2.7 of the Agreement, the following provisions shall apply, as if incorporated herein, to such copy of the eCare code: (a) The escrow agent shall be required to notify the City at any time that Harris Computer Corporation defaults its escrow fee payment. 6. Consulting Services The Consultant will provide to Organization the set-up, installation, training and other professional services as set out in Schedule "C"— Professional Services. Professional services fees are estimated at $7,500 and will be invoiced monthly on the basis of actual hours of work to the completion of the project. The Professional Services, including the Statement of Work, are itemized in Schedule "C". The License fee for eCare is $32,500. _3 Annual Support pees and Pa meat Terms The annual support fee for eCare is $10,000 am -orally. Software support and maintenance commences upon the installation of the Software. All invoices are due and payable upon receipt thereof by Organization. Any subsequent increases to the annual software maintenance fees shall be based on the lesser of the prior 1 year change in CPI (Los Angeles ---- Riverside ---- Orange County, All Urban Consumers) + 1 point or 5% per year for the first three years after contract signing. After the third year, a new maintenance terra will need to be negotiated. 7. Support Agreement In addition to the original provisions of the Support Agreement between the Consultant and the Organization, the support guidelines indicated in Schedule "D" shall apply, as if incorporated herein, to eCare, except that the Annual. Support Fee in respect of eCare shall be included in the fees as set forth in Schedule "I3" hereto. For greater certainty, the Consultant will provide services under the Support Agreement to the Organization and not to any customers of the Organization. S. Representations and Warranties The provisions of Article IV of the Agreement shall apply, as if incorporated herein, to this Addendum. 9. Fees and Payments The Organization agrees to pay Consultant the fees set out in Schedule "I3" hereto in accordance with the payment schedule described therein. The provisions of Article V of the Agreement shall apply, as if incorporated herein, in respect of the Consultant's fees and expenses related to eCare. 10. Remedies and Liabili • Indemnity The provisions of Article VI and Article VI of the Agreement shall apply, as if incorporated herein, to this Addendum, except that Consultant's maximum liability pursuant to Section 6.1 of the Agreement as it applies to this Addendum shall be limited to the lesser of (x) the fees payable to the Consultant under this Addendum and (y) the amount actually paid by the Organization under this Addendum up to and including the date of termination. In order for the indemnity to be valid as it relates to eCare the organization must ensure the following. Upon selection of the electronic invoice and payment process ("EIPP") from Organization's Internet website, a customer must be notified of and consent to being transferred from Organization's website to that of a third -party, and upon and after departure from Organization's website, the displayed website screens and all documents, emails, and correspondence associated with or relating to the modified payment process (excluding internal documents, emails and correspondence or external. documents, emails or correspondence to Organization's customers announcing the availability of their -4 electronic invoices) will not include or display in any way the name, trade name, trademark., logo, or any other identifying indicia of Organization; and any information regarding a payment transaction that is transmitted or otherwise provided to customers or their financial service provider shall reflect that payment was made to the third -party provider of the electronic invoice and payment process, and shall not reflect or refer to in any way Organization, except for a statement identifying Organization as the payee whether through any EIPP process or in any credit card or bank statement of an Organization customer or as otherwise required by applicable law, on a credit card billing transaction or statement. Nothing above shall preclude Organization from reporting customer EIPP payment credits on invoices or billing statements. 11. General The provisions of Article V111 of the Agreement shall apply mutatis mutandis to this Addendum. [REMAINDER OF PAGE INTENTIONALLY LEFT BLANK] IN WITNESS WHEREOF the parties hereto have duly executed this Agreement on the day and year first written above. N. HARRIS COMPUTER CORPORATION -dame: Steven Hammond Title: General Manager CITY OF SAN JUAN CAPISTRANO Name: Dave Adams Title: City Manager roved as to arm: ((- " Name: Omar Sandoval Title: City Attorney Page 5 of 17 SCHEDULE "A" Detailed Description of eCare 1. The Software eCare is web enabled application software that operates in a Microsoft Internet Information Server. The package is comprised of the following modules and sub -modules, which perform all the functions of an interactive enabled customer information web application as indicated herein and includes all media and other materials related thereto: eCARE Modules Available to Utility Module Functionality Customers Change Customer Profile Configure Display Name Manage Password Manage Email Address Manage eCARE and / or eBill registration Multiple Accounts Toggle between multiple accounts to view customer information View total balance owing on all accounts Billing History View summary and detailed billing history including: • Bill amount • Detail of charges ® Chart and Graphic representation Viewing bills online Service Orders View ® history of service orders ® service order progress status • service order notes Meter Reading History View meter reading history by service type including: • meter • current and previous reads • number of days between billing • type of reading • consumption • unit of measure Usage History View graphic and chart information. of usage including: E • reading date • consumption. • units of measure Compare usage to similar account types in the same: • Cycle • Street • City Service Information View most recent bill and payment history Transaction history View transaction history including: i • Date of transaction E • Type of transaction • Amount of transaction • All bills, adjustments, cash payments Running balance View pending payment history PAP/ ACH View details of payment plan including: ' • Most recent payment • Historical data Deposit View details of account deposits Online Payments Real-time interfaces with Collector Solutions Inc (CSl) Moving Services Customers can submit information regarding: Transfers within the service area 0 Moving out eCARe Menu Configuration • Moving in — multiple properties Submitting Meter Readings Ability for customers to submit meter readings online by service type Reporting Problems Ability for customers to enter a variety of customer eCARe Skin Configuration service comments online Additional Online Forms Ability to link to online forms, other websites and / or additional utility information Eg_ Utility Usage Tips, Frequently Asked Questions eCARE System Administration Module Functionality Main Configuration Configure - 0 Customer registration fields • Test account information Payment Processing Configuration ® Payment Processor Management • Payment and Credit cards types € Response Code / Payment Messages Management i Payment Transaction Log Viewer eCARe Menu Configuration Change eCARe menu option headings and sub- headings E e Remove eCARe menu option headings and sub- headings eCARe Skin Configuration Configure a skin for the eCARe Reports Generate SQL queries Assume customer view of ecare Account Changer module Manage User Profiles Create admin & Host users Prevent customer registration eCheck Payments Force password changes Unauthorize users Module options configuration Customer Report a Problem configuration Payment Thank You ? Configure Report a Problem Categories and interface these categories with CIS Infinity tasks Customer Moving Information configuration Configure Customer Moving information categories and interface these categories with CIS Infinity tasks Online Forms configuration • Create links to network documents and / or URLs Module Layout configuration • Augment text on option pages Choose between Graphic Server and Fusion type graphs Email configuration. Configure email text for registration, eBill notification, password reminder eCARE Payment Portal Module Functionality Credit Card Payments onfigure:• Configure.- *Field Labels eCheck Payments S Field Validations Configure: • Field Labels • Field Validations Payment Thank You ? Ability to design a thank you page for successful payments in a WYSIWYG editor using macros to define data placement 2. Requirements: Appropriate network software Remote connectivity software for support purposes, compatible with consultant policies Supported Browser Software: ■ Microsoft Internet Explorer 5 or higher ■ NETSCAPE Navigator 7 or higher Supported Database Servers: ■ The eCARE database is only SQL Server based but it interfaces with SQL or Oracle CIS databases SCHEDULE "B" For the purposes of this Schedule, "Annual Support Fee Payment Date" means the date on which the first Annual Support Fee related to the CTS Infinity Software is payable and each anniversary of such date; "CTS Account" means a unique combination of a specific customer at a specific service address; License and Annual Support Fees The license fee for eCare is $32,000. The Professional Services fee itemized in. Schedule "C" is $7,500. Annual Su ort Fees The annual. support fee for eCare is $10,000 annually. SCHEDULE "C" Professional Services and Statement of Work Professional Services included in the Professional Service dee: Set-up, installation and training services Project management and support A D V A Lfa MMWa1 am-3:d&3���� a Division off. Harris Computer Corporation 2235 Sheppard Ave Fast, Suite 1400 Toronto ON M2J 5B5 Phone(416)496-0149 Fax(416)496-3910 Statement of Work City of San Juan Capistrano SOW ID: Implementation of eCARE Date of distribution: October 4, 2005 Distribution: Advanced Utility Systems Peter Fanous Marsha Brown City of San Juan Capistrano Steve Montano LII City of San Juan Capistrano Reference [D: AT2312 U T I LITY SYSTEMS Statement of Work City of San Juan Capistrano Advanced Utility Systems (Advanced) is pleased to provide the following quotation for providing Professional Services to the City of San :Tuan Capistrano (Capistrano). This pricing and details contained within this Statement of Work (SOW) remains valid for. 30 days from the date of issue Introduction / Purpose The primary purpose of this Statement of Work (SOW) is to install and configure the eCARE Module. Background As part of their host of technologies, Capistrano utilizes CIS Infinity as their utility billing application software and Customer Information System (CIS). eCARE is a customer self serve module that ties directly into CIS Infinity data to provide your customers with access to self service information and billing and service requests related to the software. Scope The SOW outlines the requirements to setup and configure eCARE along with the necessary, training and testing support. The following tasks will be completed as part of the transition to the Advanced Settlement Interface: ■ Installation of eCARE ■ Configuration of eCARE ■ Configuration of CIS Infinity to link to eCARE ■ Administrator and User training (done via web and/or telephone conferencing) ■ Testing support and consulting time ■ Activation of eCARE Production System ■ Creation of eCARE Test system Expected Results / Benefits At the successful conclusion of the SOW, Capistrano will be able to offer customers access to their billing and account information through eCARE. [21 City of San Juan Capistrano Reference ID: AT2312 UTILITYSYSTEMS Costs & time requirements The cost related to the product licence is $32,500 and the work required to complete the SOW (Professional Services) is estimated to be 50 hours at $t50/hour, $7,500. In addition to the Maintenance Fees as outlined below. Professional services will be invoiced monthly on the basis of actual hours of work towards the completion of the project. Maintenance Fees The Maintenance Fees are designed to manage the associated product support costs. The Maintenance Fees (support fee) is $10,000.00 per year, is due upon installation, and is pro -rated to your CIS Infinity Support anniversary date. Any subsequent increases to the annual software maintenance fees shall be based on the lesser of the prior 1 year change in CPI (Los Angeles — Riverside — Orange County, All Urban Consumers) + 1 point or 5% per year for the first three years after contract signing. After the third year, a new maintenance terra will need to be negotiated. Net of applicable taxes Assumptions The following assumptions have been made to complete the necessary details within this SOW: ■ A payment equal to $13,812.50 will be due upon execution of the agreement. • A payment equal to $13,812.50 will be due upon completion of set-up and installation A payment equal to the remaining 15 percent, or $4,875, shall be paid, upon Completion of Services. For purposes of this agreement, Completion of Services will be deemed to have occurred after software installation, configuration, training, testing, conformity to specifications set out in Schedule A of the addendum; and on the date which the City commences using the software as its predominant online utilities self service information and bill payment software. • Maintenance Fees are due upon installation of eCARE to TEST system. • This Statement of Work is assumed to be for a single eCARE website. • Prior to eCARE Go LIVE, an Addendum to Software License and Agreement must be signed. ■ Prior to installation, the eCARE Implementation Checklist has to be reviewed and accepted by Advanced. • It will be assumed that current bill re -print report files will be used within eCARE. Modifications to this file for use within eCARE will be reviewed and additional hours quoted where necessary. • All aspects of eCARE software is to be thoroughly tested, including Payment Processing and interface to CIS Infinity prior to Go Live. [3l City of San Juan Capistrano Reference Ila: AT2312 A D V A UTILITY SYSTEMS • A test web server is required for testing the eCARe setup, installation, and future builds. This server should not be exposed to the public. If the client wishes to have the test system installed on their live web server, they will assume all responsibility for security breaches during the testing phase of eCARe implementations and future builds. • A separate, non -branded, without any associated domains, IP address must be assigned to the LIVE server for use by payment processing functionality within eCARe. This is mandatary in order to avoid any associated B.C. Emergis patent issues. • Currently eCARE interfaces with payment processing software from Collector Solutions Inc. (CSI). • Internet payment processing and payment clearing is provided, at no extra license fee, for eCARE and applicable CIS Infinity functionality via the Harris Payment Gateway. An interface to a third party payment provider is considered customized development. The development of a third party interface for payment processing is a minimum $30,000 license and development fee and an annual maintenance fee of 25%. Based on the actual third party payment interface the fees may be higher. ■ City acknowledges that their current technology can support the eCARE implementation based on the recommended requirements provided by Advanced. ■ Administrator training and end user training will be conducted via web based training • eCARE Implementation will be conducted via a remote install. ■ When eCARE version upgrades are available, client will be responsible for all Professional Service hours required to complete the upgrade. A SOW will be issued. • Costs are estimates only and do not include any expenses incurred by Advanced to complete the SOW (i.e. travel, accommodations etc. if required to complete the SOW) • If expenses are incurred by Advanced to provide services outlined in this statement of work, Advanced staff will be using a meal per diem of $50 per weekday, and $104 per weekend day or holiday which will be billed to the utility, and will not be required to submit receipts. All other expenses will continue to be billed on actuals (i.e., airfare, hotel, car rental, fuel, mileage, travel time etc.) • This SOW can be invoiced monthly on the basis of actual hours of work to the completion of the project ■ A minimum Internet service of 768 kbps fractional TI, Frame -Relay or a business internet uplink with the minimum of 512 kbps download and upload speed that supports symmetrical data communications is required to be able to operate eCARE. In some cases, higher speeds may be required. [ 4 ] City of San Juan Capistrano Reference ID: AT23 l2 A UT I L I TY SYST E M S ■ Advanced Utility Systems Corporation is not responsible for the data connection, or the throughput of the data transport mechanism, between the web server and the database servers on which the eCARe and CIS Infinity databases reside. It is recommended that the data transport mechanism is at least a 10mbps LAN connection or have the equivalent throughput. Terms & conditions Standard of carelwarranty disclaimer The standard of care applicable to the Professional Consulting / Information Technology (PC/IT) services arising under this SOW will be the degree of skill and diligence normally employed by PC/IT consultants performing the same or similar services. No further warranty of guaranty, expressed'or implied, is made with respect to the services furnished hereunder and all implied warranties are hereby disclaimed including the warranty of merchantability and fitness for a particular purpose. Authorization Estimated cost of SOW: $32 Accepted by (signature): Narne (please print): Web Server + $7,500 + Maintenance Fees Date: f 0 / -Z� 7-7 l a Hardware Minimum Re uirements Hardware General purpose Web Server Pentium III (1Ghz or higher) 1.GB Memory (RAM) Standard basic monitor Standard basic keyboard Standard basic mouse 1 GB of available storage space Software Microsoft Windows 2000 OR 2003 Server Microsoft Internet Information Server Microsoft dot.NET Framework Release 2.0.x Installed and Registered SSL certificate (security purposes) -- Optional 151 City of San Juan Capistrano Reference ID) AT2312 U Y I LIMY SYS 'TE MS Database Engines supported Microsoft SQL Server 2000 or higher or Oracle Database engine 9.x Interconnectivity Internet Uplink Server available on the internet Public DNS registry City of San Juan Capistrano Referp=e ID: AT2312 SCHEDULE "D" Standard Support and Maintenance Services — Standard Guidelines The purpose of this Schedule D is to provide our customers with information on our standard coverage, the services which are included as part of your annual software support, a listing of call priorities, an outline of our escalation procedures and other important details. Consultant reserves the right to make modifications to this document as required, with reasonable notice to the Organization; provided, however, Consultant shall not reduce the scope of support provided hereunder without the prior consent of the Organization. The services listed below are services that are included as part of your software support. • 800 Toll Free Telephone support • Software for Life - Guaranteed Support on your existing applications for life - Cost effective upgrade solutions • Scheduled assistance for installations, upgrades & other special projects (there may be charges depending on the scope of work) • Technical troubleshooting & issue resolution • E-mail. support call logging and notification • Free eSupport access 24 x 7 with the following on-line benefits: - Log & close calls - View & update calls - Update contact information - Access published documentation - Access available downloads - Access Support knowledge base - Participate in. Discussion Forums - Report on metrics • Standard software releases and updates - Defect corrections (as warranted) - Planned enhancements - State and/or Federal mandated changes (charges may exist depending on scope) - Participation in BETA program - Release notes • Limited training questions (l 5 minute guideline) • Customer Care Program - Quarterly News Letter with support tips - Technical support bulletins - Communication on new products and services - On-site visits (as required) • Design review for potential enhancements or custom modifications • Outstanding Calls Report with conference call (as required) • Ability to attend the annual customer conference (attendance fees apply) HelpDesk Hours Our standard hours of support are from 8:00 a.m.. EST to 8:00 p.m. EST, Monday to Friday, excluding designated statutory holidays. Support is available from. 8:00 p.m. EST through to 8:00 a.m. EST and is billable on an hourly basis. Support hours may vary by specific product line. Weekend assistance is available and must be scheduled in advance and in most cases is billable. Response Times Response times will vary and are dependant on the priority of the call. We do our best to ensure that we deal with incoming calls in the order that they are received, however calls will be escalated based on the urgency of the issue reported. Response time guidelines are as follows: Priority 1: 1 - 4 hours Priority 2: 1 - 8 hours Priority 3: 1 - 24 hours Call Priorities In an effort to assign our resources to incoming calls as effectively as possible, we have identified three types of call priorities, 1, 2 & 3. A Priority I call is deemed by our support staff to be an Urgent or High Priority call, Priority 2 is classified as a Medium Priority and Priority 3 is deemed to be a Low Priority. The criteria used to establish guidelines for these calls are as follows: Priority 1— High • System Down (Software Application, Hardware, Operating System., Database) • Inability to process bills • Program errors without workarounds • Incorrect calculation errors impacting a majority of records • Aborted postings or error messages preventing data integration and update • Performance issues of severe nature impacting critical processes • Hand-held interface issues preventing billing Priority 2 - Medium • System errors that have workarounds • Calculation errors impacting a minority of records • Reports calculation issues • Printer related issues (related to interfaces with our software and not the printer itself) • Security issues • Hand-held issues not preventing billing • Performance issues not impacting critical. processes • Usability issues • Workstation connectivity issues (Workstation specific) Priority 3 - Low • Report formatting issues • Training questions, how to, or implementing new processes • Aesthetic issues • Issues with workarounds for large majority of accounts • Recommendations for enhancements on system changes • Questions on documentation Cali Process All issues or questions reported to support are tracked via a support call; our support analysts cannot provide assistance unless a support call is logged. Our current process for logging calls includes the following: eSupport (via website), email, phone and fax. • Your call must contain at a minimum.: your organization name, contact person, software product and version, module and/or menu selection, nature of issue, detailed description of your question or issue and any other information you believe pertinent. • Our support system or one of our support analysts will provide you with a call id to track your issue and your call will be logged into our support tracking database. • Your call will be stored in a queue and the first available support representative will be assigned to deal with your issue. • As the support representative assigned to your call investigates your issue, you will be contacted and advised as to where the issue stands and the course of action that will be taken for resolution. If we require additional information, you will be contacted by the assigned support representative to supply the information required. • All correspondence and actions associated with your call will be tracked against your call in our support database. At any time, if available to you, you may log onto our website to see the status of your call. • Once your call has been resolved, you will receive an automated notification by email that your call has been closed. This email will contain the entire event history of the call from the time the call was created and leading up to the resolution of the call. You also have the option of viewing both your open and closed calls, if available to you, via our website. If your issue needs to be escalated to a development resource or programmer for resolution, your issue will be logged into our development tracking database and you will. be provided with. a separate id number to track the progress of the issue. At this time, your support call will be closed and replaced by the development id number. The development id number will remain open until your issue has been completely resolved. Issues escalated to development will be scheduled for resolution and may not be resolved immediately depending; on the nature and complexity of the issue. Contact the support department at your convenience for a status update on your development issues, or log onto our website (if available to you) to view your issues on- line. Escalation Process Our escalation process is defined below. This process has been put in place to ensure that issues are being dealt with appropriately. If at any time you are not completely satisfied with the resolution of your issue, you are encouraged to escalate with the support department as follows: Level 1: Contact the support representative working on your issue Level 2: Contact the support supervisor or group lead Level 3: Contact the director of support Level 4: Contact the vice president of support or relevant Harris business unit Level 5: Contact the CEO of Harris Holiday Schedule Below is a listing of statutory holidays. Please note that support services will be closed on designated days as outlined below. New Year's Day Closed President's Day Closed Memorial Day Closed Independence Day Closed Labor Day Closed Thanksgiving Closed Christmas Eve Early Closure Christmas Day Closed New Year's Eve Early Closure Billable Support Services The services listed below are services that are out of scope of your support and maintenance agreement and are therefore considered billable services. • Extended telephone training • Forms redesign or creation (includes Bill Prints, Notice Prints and Letters) • Setup & changes to hand-held interface or creation of new interface • Setup of new services or changes to services ( PAP, ACH, etc) • File imports/exports - interfaces to other applications • Refreshes, backups, restores, setting up test areas • Setup of new printers, printer setup changes • Custom modifications {reports, bills, forms, reversal of customizations) • Setting up additional companies / agencies / tokens / general ledgers • Data conversions / global modification to setup table data • Database maintenance, repairs & optimization • Extended Hardware & Operating System support • Upgrades & support of third party software • Installations / re -installations (workstations, servers) Test Databases & Environments We support customers in the maintenance of independent Test Environments for testing purposes. This allows customers the opportunity to test fixes, modifications, new business processes and/or scenarios without risking any potentially unwanted changes to the live environment. The creation of Test Databases & Environments is a billable service, quotations & incremental maintenance rates will be provided on request. Connection Methods To ensure we can effectively support our clients, we require that a communication link is established and maintained between our two sites. It is the client's responsibility to ensure the connection is valid at your location so that we can connect to your site and resolve any issues. Our supported methods of connection are: Direct internet, Virtual Private Network (VPN), Remote Access Server (RAS), Direct Connection (modem) and Terminal Services (a backup connection may be required for file transfers). Hardware and Third Party Support — if applicable The purpose of this section is to provide our customers with information on our standard coverage and the services which are included as part of your annual hardware and third party software support (if applicable). This section serves as a guideline for the support department but is superseded by any existing third party or other agreement. The services listed below are services that are out of scope and are therefore considered billable — please note that we do not provide hardware support for any printers: • on-site installation or upgrade of hardware and third party software • extended telephone training (beyond t S minutes) • reconfiguration of hardware and fileservers • recovering data resulting from client error • upgrading of hardware systems • preventative maintenance monitoring or other services • recommending or assisting with disaster recovery plans • re-establishment of ODBC connection if connection was lost due to actions of customer • ODBC connections to other third party products • creation of custom reports • report writer training, upgrades and installations (other than at time of initial purchase) 32400 PASEO AO L.ANTO SAN JUAN CAPISTRANO, CA 92675 (949) 493-1171 (949) 4493-1053 FAX WWW.sa1 i)uanco,pistrano.Org TRANSMITTAL li0 Advanced Utility Systems Division of N. Harris Computer Corporation 2235 Sheppard Ave East, Suite 1400 Toronto, ON M2J 5135 Canada Attention: Marsha Brown FROM: Meg Monahan, MMC — City Clerk (949) 4435308 MEMBERS OF THE CITY COUNCIL SAM ALLEVATO THOMAS W. HRIBAR MARK NIELSEN JOE SOTO ISR. LONDRES t3&O RE; N. Harris Computer Corporation — Addendum to Software License and Implementation Agreement Enclosed: (1) original executed agreement as approved by the City Council on October 21, 2008 for your records. Please contact Steve Montano, Assistant Administrative Services Director, 949-457-4317 with any questions regarding the agreement. Cc: Steve Montano, Assistant Administrative Services Director San Juan Capistrano: Preserving the Past to Enhance the .Future 10 Pnnled an 100% recycled paper