20-0701_CR&R INCORPORATED_Amended and Restated Agreement AMENDED AND RESTATED AGREEMENT '
BETWEEN
City OF SAN JUAN CAPISTRANO
AND
CR&R INCORPORATED
FOR
SOLID WASTE HANDLING SERVICES
EFFECTIVE July 1, 2020
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TABLE OF CONTENTS
SECTION PAGE
SECTION 1. RECITALS 5
SECTION 2. DEFINITIONS 5
SECTION 3. GRANT OF EXCLUSIVE FRANCHISE 14
SECTION 4. ENFORCEMENT OF EXCLUSIVITY 15
SECTION 5. ACCEPTANCE; WAIVER 16
SECTION 6. TERM 16
SECTION 7. CONDITIONS TO EFFECTIVENESS OF AGREEMENT 17
SECTION 8. SOLID WASTE HANDLING SERVICES PROVIDED BY
CONTRACTOR 17
SECTION 9. MINIMUM STANDARDS FOR CONTRACTOR'S SOLID WASTE
HANDLING SERVICE COLLECTION VEHICLES 42
SECTION 10. CONTRACTOR'S SOLID WASTE HANDLING SERVICE
PERSONNEL 45
SECTION 11. CONTRACTOR'S CONSIDERATION 50
SECTION 12. CHARGE FOR LATE PAYMENTS 52
SECTION 13. CONTRACTOR'S BILLING SERVICES AND SYSTEMS 52
SECTION 14. FAITHFUL PERFORMANCE 56
SECTION 15. INSURANCE COVERAGE 57
SECTION 16. ASSIGNMENT, SUBLETTING, AND TRANSFER;
REQUIREMENTS AND LIMITATIONS 59
SECTION 17. REVIEW OF SERVICES AND PERFORMANCE 61
SECTION 18. CITY'S REMEDIES; DEFAULT AND TERMINATION 62
SECTION 19. CONTRACTOR'S REMEDIES; ADMINISTRATIVE HEARING 67
SECTION 20. CITY'S ADDITIONAL REMEDIES 68
SECTION 21. RIGHTS OF CITY TO PERFORM DURING EMERGENCY 69
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SECTION 22. PRIVACY 69
SECTION 23. REPORTS AND ADVERSE INFORMATION 70
SECTION 24. COMPENSATION 74
SECTION 25. IDENTIFICATION OF CONTRACTOR 76
SECTION 26. FLOW CONTROL; COUNTY AGREEMENT 76
SECTION 27. INDEMNIFICATION 77
SECTION 28. CONTRACTOR'S BOOKS AND RECORDS; AUDITS 80
SECTION 29. TRANSITION OBLIGATIONS 81
SECTION 30. GENERAL PROVISIONS 81
EXHIBIT A. MAXIMUM RATE SCHEUDLE FOR SOLID WASTE HANDLING
SERVICES 86
EXHIBIT B. LIST OF CITY BUILDINGS AND FACILITIES 94
EXHIBIT C. EXHIBIT C LIST OF SPECIAL EVENTS 94
EXHIBIT D. LIST OF CONTRACTOR'S FACILITIES 96
EXHIBIT E. LIST OF SUBCONTRACTORS 100
EXHIBIT F. SOURCE SEPARATION PROGRAM IMPLEMENTATION PLAN 101
EXHIBIT G. SUSTAINABILITY AND DIVERSION PLAN 103
EXHIBIT H. COMMUNITY OUTREACH AND EDUCATION PLAN 104
EXHIBIT I. CONTAINER/BIN SPECIFICATIONS 110
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AGREEMENT
This Agreement ("Agreement") is entered into to be effective as of the first day of July
2020, by and between the City of San Juan Capistrano ("City") and CR&R Incorporated, a
California corporation("Contractor")(collectively,the "Parties")to provide an exclusive franchise
for Solid Waste Handling Services within the City.
RECITALS:
A. The Legislature of the State of California,by enactment of the California Integrated
Waste Management Act of 1989 ("AB 939"), has declared that it is in the public interest to
authorize and require local agencies to make adequate provision for the disposal of all Solid Waste
within their jurisdictions.
B. Pursuant to Public Resources Code section 40059(a)(1), the City Council of the
City has determined that the public health, safety, and welfare require that an exclusive franchise
agreement be awarded to a qualified Solid Waste enterprise for Solid Waste Handling Services
within the City Limits.
C. City and Contractor are mindful of the provisions of the laws governing the safe
Collection,transport,recycling,and disposal of Solid Waste,including AB 939,AB 341,AB 1826,
AB 1594, SB 1383, the Resource Conservation and Recovery Act ("RCRA"), and the
Comprehensive Environmental Response, Compensation and Liability Act ("CERCLA"). City
and Contractor desire to leave no doubts as to their respective roles, and to memorialize that by
entering into this Agreement, City is not thereby becoming an "arranger" or a "generator" as those
terms are used in CERCLA, and that it is Contractor, not City, who is "arranging for" the
Collection, transport for disposal, composting, and recycling of municipal Solid Waste in the City
which may contain Hazardous Substances. City and Contractor understand and agree that it is
Contractor, and not City, who will arrange to Collect Solid Waste, that City has not, and, by this
Agreement does not, instruct Contractor on its Collection methods, nor supervise the Collection
process, nor do the Parties intend to place title to such Solid Waste in City, but rather intend that
whatever, if any, title in and to such Solid Waste that otherwise might exist in or with City in the
absence of this Agreement is hereby transferred to Contractor, and further that if Contractor gains
title to such Solid Waste it is by operation of law and agreement with its Customers and is not the
result of this Agreement. By entering this Agreement City and Contractor further desire to confirm
that Contractor has agreed to indemnify the City in connection with any claims relating to the
inadvertent or intentional Collection, transportation and/or disposal of hazardous materials that
may occur in connection with Contractor's performance under this Agreement.
E. Contractor has agreed, as part of this Agreement, and for the necessary
consideration as shall be adjusted from time to time, to provide such services as are necessary or
desirable to ensure City complies with the requirements of AB 939, AB 341, AB 1826, SB 1383
and Public Resources Code section 40000, et seq.
F. Contractor and City previously entered an agreement dated February 18, 2014, (the
"Prior Agreement"). This Agreement is intended to restate the various provisions of the Prior
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Agreement, and further to amend the Prior Agreement in various respects including specifically,
and accordingly it shall supersede and replace the Prior Agreement.
COVENANTS:
Based upon the foregoing Recitals and for good and valuable consideration,the receipt and
sufficiency of which is acknowledged by each of the Parties, City and Contractor hereby agree as
follows:
SECTION 1.
RECITALS
The Parties acknowledge the above recitals are true and correct and incorporate them herein
as if they were fully restated.
SECTION 2.
DEFINITIONS
Whenever any term used in this Agreement has been defined by the California Public
Resources Code, the definition of such term set forth therein shall apply unless the term is
otherwise defined in this Agreement.
2.1 AB 341
"AB 341" shall mean Assembly Bill 341 from the 2011-2012 Regular Session of the
California Legislature (Chapter 476, Statutes 2011).
2.2 AB 939
"AB 939" shall mean the California Integrated Waste Management Act of 1989, currently
codified as California Public Resources Code section 40000 et seq., as it may be amended from
time to time.
2.3 AB 1594.
"AB 1594" shall mean Assembly Bill No. 1594 from the 2013-2014 Regular Session of the
California Legislature (Chapter 719, Statutes 2014).
2.4 AB 1826.
"AB 1826" shall mean Assembly Bill No. 1826 from the 2013-2014 Regular Session of the
California Legislature (Chapter 727, Statutes 2014).
2.5 Affiliate
"Affiliate" means a business in which Contractor owns a direct or indirect ownership
interest, a business (including corporations, limited and general partnerships and sole
proprietorships) which has a direct or indirect ownership interest in Contractor and/or a business
which is also owned, controlled or managed by any business or individual which has a direct or
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indirect ownership interest in Contractor. For purposes of determining whether an indirect
ownership interest exists, the constructive ownership provisions of Section 318(a) of the Internal
Revenue Code of 1986, as in effect on the date of this Agreement, shall apply; provided,however,
that (i) "ten percent (10%)" shall be substituted for "fifty percent (50%)" in Section 318(a)(2)(C)
and in Section 318(a)(3)(C) thereof, and (ii) Section 318(a)(5)(C) shall be disregarded. For
purposes of determining ownership under this paragraph and constructive or indirect ownership
under Section 318(a), ownership interest of less than ten percent (10%) shall be disregarded, and
percentage interests shall be determined on the basis of the percentage of voting interest or value
which the ownership interest represents, whichever is greater.
2.6 Animal Waste
"Animal Waste" shall mean animal carcasses, dead animals, and/or parts or portions of
dead animals. Animal Waste shall not include manure.
2.7 Applicable Law
"Applicable Law" shall mean all federal, state, county, and local laws, regulations, rules,
orders,judgments,decrees,permits,approvals, or other requirements of any governmental agency
having jurisdiction over an aspect of this Agreement that are in force on the Effective Date, and as
may be enacted,issued or amended thereafter,including without limitation,City's Municipal Code,
AB 939, AB 1826, AB 1594, SB 1383 and AB 341.
2.8 Billings
"Billings" or"Billing" or "Bill" means the statements of charges provided to Customers for
services rendered by Contractor pursuant to the terms of this Agreement.
2.9 Bins
"Bins" shall mean a metal or plastic Container, including dumpsters, compactors, and any
similar such devices with a capacity of under ten(10) cubic yards.
2.10 Bulky Items
"Bulky Items" means Solid Waste that cannot and/or would not typically be accommodated
within a Cart including specifically: furniture (including chairs, sofas, mattresses, and rugs);
appliances (including refrigerators with and without Freon,ranges, washers, dryers, water heaters,
dishwashers, plumbing, small household appliances and other similar items, commonly known as
"white goods"); residential wastes (including wood waste, tree branches, scrap wood, in the
aggregate not exceeding one cubic yard per Collection); and clothing. For purposes of this
Agreement, and notwithstanding any provision hereof to the contrary, Bulky Items shall
specifically include items commonly known in the waste industry as "brown goods" and "e-waste".
Bulky Items do not include Special Wastes, car bodies, car parts, tires, Construction and
Demolition Debris or (with the exception of appliances/white goods described above) items that
cannot reasonably be moved with equipment of the type which, pursuant to industry standards,
would normally be carried in a truck Collecting Bulky Items. In the event a question arises as to
whether a specific item, or category of items, meets the definition of Bulky Items, the City
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Manager shall be responsible to determine whether said definition shall apply, which
determination shall be final and binding on the Parties.
2.11 Cart
"Cart" means a plastic Container with a hinged lid and wheels serviced by an automated or
semi-automated process, as opposed to a manual process of lifting and dumping.
2.12 City
"City" shall mean the City of San Juan Capistrano, a municipal corporation, located in
Orange County, California.
2.13 City Council
"City Council" shall mean the City Council of City.
2.14 City Limits
"City Limits" shall mean the territorial boundaries of the City together with all amendments
and changes thereto, which boundaries are depicted on maps, incorporated herein by reference,
that are kept on file in the office of the City Clerk of the City of San Juan Capistrano, and which
are from time to time amended to reflect changes.
2.15 City Manager
"City Manager" shall mean the City Manager of the City of San Juan Capistrano or his or
her designee.
2.16 Collect/Collection
"Collect" or "Collection" shall mean to take physical possession of, transport, and remove
Solid Waste from a Premises.
2.17 Commercial Premises
"Commercial Premises" means Premises upon which business activity is conducted,
including but not limited to retail sales, services, wholesale operations, manufacturing and
industrial operations, but excluding Residential Premises upon which business activities are
conducted when such activities are permitted under applicable zoning regulations and are not the
primary use of the property. Notwithstanding any provision to the contrary herein, in the
Municipal Code, or otherwise, for purposes of this Agreement, Premises upon which hotels and
motels are operated and upon which Multi-Family Dwellings exist shall be deemed to be
Commercial Premises; and Premises upon which mobile home parks exist shall be deemed to be
Residential Premises and can be serviced with residential Carts or commercial Bins.
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2.18 Construction and Demolition Debris
"Construction and Demolition Debris" shall mean used or discarded materials resulting
from construction, remodeling, repair, or demolition operations for any type of structure.
2.19 Container
"Container" means any and all types of Solid Waste receptacles, including Carts, Bins,
Split Bins, and Roll off Boxes.
2.20 Contractor
"Contractor" shall mean CR&R Incorporated, the entity granted the franchise pursuant to
this Agreement, or any party permitted pursuant to the terms hereof permitted to become the
successor or assignee thereof
2.21 County Agreement
"County Agreement" shall mean that certain waste disposal agreement entered between
various Orange County cities, including specifically the City of San Juan Capistrano, and the
County of Orange relating to the use of County landfills for the disposal of Refuse Collected in
such cities, and which is on file in the office of City's City Clerk, as the same may be amended
from time to time.
2.22 Customer
"Customer" or "Customers" shall mean any person receiving Solid Waste Collection
services from Contractor within the Franchise Area.
2.23 Day
"Day" or"Days" shall mean calendar days unless otherwise specified.
2.24 Dwelling Unit
"Dwelling Unit" shall mean one or more rooms designed for occupancy by one person,
group or family for living and sleeping purposes and containing kitchen facilities or an area
designed for the preparation of food for use solely by that person, group or family.
2.25 Effective Date
"Effective Date" shall mean July .1, 2020.
2.26 Electronic Waste (E-Waste)
"Electronic Waste" or "E-Waste" means discarded electronics equipment such as cell
phones, computers, monitors, televisions, and other items containing cathode ray tubes.
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2.27 Environmental Laws
"Environmental Laws" means all federal and state statutes, county, local and City
ordinances concerning public health, safety and the environment including, by way of example
and not limitation, the Comprehensive Environmental Response, Compensation and Liability Act
of 1980, 42 USC §9601 et seq.; the Resource Conservation and Recovery Act, 42 USC §6901
et seq.; the Federal Clean Water Act, 33 USC §1251 et seq.;the Toxic Substances Control Act, 15
USC §2601 et seq.; the Occupational Safety and Health Act, 29 USC §651 et seq.; the California
Hazardous Waste Control Act, California Health and Safety Code §25100 et seq.; the Carpenter-
Presley-Tanner Hazardous Substance Account Act, California Health and Safety Code §25300 et
seq.; the Porter-Cologne Water Quality Control Act, California Water Code §13000 et seq.; the
Safe Drinking Water and Toxic Enforcement Act, California Health and Safety Code §25249.5 et
seq.; as currently in force or as hereafter amended, and all rules and regulations promulgated
thereunder.
2.28 Food Waste
"Food Waste" shall mean those discarded materials that will decompose and/or putrefy
including: (i) all kitchen and table food waste; (ii) animal or vegetable waste that is generated
during or results from the storage, preparation,cooking or handling of food stuffs; (iii) fruit waste,
grain waste, dairy waste, meat, and fish waste; (iv) vegetable trimmings, houseplant trimmings,
food soiled paper, and other compostable organic waste common to the occupancy of Residential
Premises or Commercial Premises. Food Waste is a subset of Organic Waste.
2.29 Franchise Area
"Franchise Area" shall mean all Premises within the City Limits, including Premises which
may be annexed and thereby added to the City Limits following the Effective Date.
2.30 Franchise Fee
"Franchise Fee" shall mean the franchise fee.set forth and more fully defined in Section 11
hereof.
2.31 Green Waste
"Green Waste" means tree trimmings, grass cuttings, dead plants, leaves, branches and
dead trees (not more than six (6) inches in diameter or 48 inches in length) and similar organic
materials.
2.32 Gross Receipts
"Gross Receipts" shall mean and include all monies, fees, charges, consideration, and
revenue received, charged or imputed to Contractor and any Affiliate of Contractor, in connection
with, arising from, or in any way attributable to the Solid Waste Handling Services carried out by
or on behalf of Contractor pursuant to this Agreement. Gross Receipts includes,without limitation,
monthly Customer charges for Collection of Solid Waste,without subtracting Franchise Fees, fees
imposed and collected pursuant to this Agreement, sums collected in connection with Temporary
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Services, revenue received by Contractor attributable to landfill, material processing and
composting tipping fees, and transportation charges. Gross Receipts does not include revenue
from administrative charges imposed by the City for City cost where collected by Contractor, the
sale of Recyclable Material, Green Waste, Food Waste, and other material which is diverted from
disposal or the receipt of governmental funding.
2.33 Hazardous Substance
"Hazardous Substance" shall mean wastes other than Solid Waste that are any of the
following: (a) any substances defined,regulated or listed(directly or by reference) as "Hazardous
Substances," "hazardous materials," "Hazardous Wastes," "toxic waste," "pollutant" or "toxic
substances" or similarly identified as hazardous to human health or the environment,in or pursuant
to (i) the Comprehensive Environmental Response, Compensation and Liability Act of 1980, 42
USC §9601 et seq.; (ii) the Hazardous Materials Transportation Act, 49 USC §5101, et seq.;
(iii) the Resource Conservation and Recovery Act, 42 USC §6901 et seq.; (iv) the Clean Water
Act, 33 USC §1251 et seq.; (v) California Health and Safety Code §§25115-25117, 25249.8,
25281, and 25316; (vi) the Clean Air Act, 42 USC §7401 et seq.; and(vii) California Water Code
§13050; (b) any amendments, rules or regulations promulgated thereunder to such enumerated
statutes or acts currently existing or hereafter enacted; and (c) any other hazardous or toxic
substance, material, chemical, waste or pollutant identified as hazardous or toxic or regulated
under any other applicable federal, state or local laws or regulations, including any of the
Environmental Laws, currently existing or hereinafter enacted, including, without limitation,
friable asbestos, polychlorinated biphenyl's ("PCBs"), petroleum, natural gas and synthetic fuel
products, and by-products.
2.34 Hazardous Waste
"Hazardous Waste" means all substances defined as Hazardous Waste, acutely Hazardous
Waste, or extremely Hazardous Waste by the State of California in Health and Safety Code
§25110.02, §25115, and §25117 or in the future amendments to or recodifications of such statutes
or identified and listed as Hazardous Waste by the US Environmental Protection Agency (EPA),
pursuant to the Federal Resource Conservation and Recovery Act (42 USC §6901 et seq.), all
future amendments thereto, and all rules and regulations promulgated thereunder.
2.35 Household Hazardous Waste
"Household Hazardous Waste" shall mean any Hazardous Waste generated by a Single
Family or Multi-Family Dwelling,including but not limited to: automobile maintenance and repair
products (e.g., motor oil, oil filters, antifreeze, brake fluid, etc.); lawn and garden chemicals (e.g.,
pesticides, herbicides, fungicides, etc.); cleaning products (e.g., bathroom cleaners, drain cleaners,
chlorine bleach,solvents,oven cleaners,etc.);and home improvement supplies(e.g., stains,paints,
varnish, paint thinners, chemical strippers, glue, pool chemicals, etc.). Household Hazardous
Waste does not include any waste generated from a business operating out of a Single Family or
Multi-Family Dwelling (whether or not permitted at that Premises) or waste otherwise generated
from operating a business.
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2.36 Household Sharps Waste
"Household Sharps Waste" shall mean home generated sharps waste as defined in Health
and Safety Code §117671 and includes hypodermic needles, pen needles, intravenous needles,
lancets, and other devices that are used to penetrate the skin for the delivery of medications,which
are generated from a Customer at Single Family or Multi-Family Dwelling.
2.37 Multi-Family Dwelling
"Multi-Family Dwelling" means any building or lot containing more than one Dwelling
Unit at which Contractor determines (and City agrees) the Dwelling Units must receive Solid
Waste Collection services through the use of shared Bins or Split Bins, since they are not
reasonably able to store Carts or otherwise receive individualized Solid Waste Collection service
through the use of the automated Collection system utilizing Carts contemplated by this Agreement
for Single Family Dwellings. Unless otherwise determined as set forth above, any Premises upon
which four (4) or more Dwelling Units exists shall be deemed to be a Multi-Family Dwelling
excluding mobile home parks. Any ambiguity as to whether a Customer's Premises qualifies for
purposes of this Agreement as a Single-Family Dwelling or Multi-Family Dwelling shall be
resolved by the City Manager whose decision shall be final.
2.38 Municipal Code
"Municipal Code" shall mean City's Municipal Code.
2.39 Organic Waste
"Organic Waste" shall mean Green Waste and Food Waste.
2.40 Person
"Person" shall mean any individual, firm, association, organization, partnership,
corporation, business trust,joint venture, the United States, the State of California, the County of
Orange, towns, cities, and special purpose districts.
2.41 Premises
"Premises" shall mean any land, building, and/or structure within the City Limits where
Solid Waste is generated or accumulated.
2.42 Recyclable Material
"Recyclable Material" or "Recyclables" shall mean those materials which are capable of
being recycled, reprocessed, transformed and reused and which would otherwise be processed or
disposed of as Refuse. These materials will include, but not be limited to those defined by the City
for the purpose of placement by generators in proper receptacles and Collection by Contractor and
may be modified from time to time when requested by Contractor and approved by City.
Recyclable Materials currently being collected as of the execution of this Agreement include:
newsprint (including inserts); mixed paper (including magazines, catalogs, envelopes,junk mail,
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corrugated cardboard, Kraft brown bags and paper, paperboard, paper egg cartons, office ledger
paper,and telephone books); glass containers; aluminum beverage containers; small scrap and cast
aluminum (not exceeding ten (10) pounds in weight nor two (2) feet in any dimension for any
single item); steel including "tin" cans and small scrap (not exceeding ten (10) pounds in weight
nor two (2) feet in any dimension for any single item); bimetal containers; metal foil; mixed
plastics such as plastic containers (1-7), and bottles including containers made of HDPE, LDPE,
PET, or PVC; that are California Redemption Value (CRV) labeled. .
2.43 Refuse
"Refuse" shall mean all putrescible and non-putrescible solid, semi-solid and associated
liquid waste, as defined in California Public Resources Code section 40191 and attributed to
normal activities of a Service Unit. Refuse must be generated by and at the Service Unit wherein
the Refuse is Collected. Refuse does not include those items defined as Exempt Waste.
2.44 Residential Premises
"Residential Premises" shall mean all premises upon which Dwelling Units exist.
Notwithstanding any provision to the contrary herein, in the Municipal Code, or otherwise, for
purposes of this Agreement, Premises upon which hotels and motels are operated or upon which
Multi-Family Dwellings exist shall be deemed to be Commercial Premises; and Premises upon
which mobile home parks exist shall be deemed to be Residential Premises and can be serviced
with residential Carts or commercial Bins.
2.45 Roll off Box
"Roll off Box" means Solid Waste Collection Containers of ten (10) yards or larger,
including compactors.
2.46 SB 1383
"SB 1383" shall mean Assembly Bill No. 1383 from the 2015-2016 Regular Session of the
California Legislature (Chapter 395, Statutes 2016).
2.47 Single Family Dwelling
"Single Family Dwelling" means a building or lot containing one Dwelling Unit, and, for
purposes of this Agreement, includes buildings and lots with more than one Dwelling Unit where
such Dwelling Units are determined by the City to be reasonably able to receive individualized
Solid Waste Collection service by the automated process utilizing Carts contemplated herein. Any
ambiguity as to whether a Customer's Premises qualifies as a Single-Family Dwelling or Multi-
Family Dwelling shall be resolved by the City Manager whose decision shall be final.
2.48 Solid Waste
"Solid Waste" shall mean and include all discarded putrescible and nonputrescible solid,
semisolid, and liquid wastes, including Refuse, Recyclable Materials, Organic Waste, Stable
Bedding, Construction and Demolition Debris, industrial waste, Bulky Items, and any other
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discarded solid, semisolid, and liquid waste permitted to be processed at a processing facility or
disposed of at a Class III landfill and which are included within the definition of"Nonhazardous
Solid Waste" set forth in the California Code of Regulations, as it may be amended from time to
time. Solid Waste does not include hazardous (Class I) waste, low-level radioactive waste,
untreated medical waste, or Special Wastes as defined herein.
2.49 Solid Waste Handling Services
"Solid Waste Handling Services" means the Collection, transfer, transport, recycling,
processing, and disposal of Solid Waste for Premises within the City.
2.50 Special Wastes
"Special Wastes" shall mean wastes other than Solid Waste including sewage, sludge,
industrial sludge,asbestos,auto bodies or parts,tires,used motor oil,Hazardous Waste,Household
Hazardous Waste, Universal Waste, Animal Waste, explosive substances, radioactive materials,
and other materials which may not be disposed of at a Class III landfill or which require special
handling.
2.51 Split Bin
"Split Bin" shall mean a metal or plastic Container, , and any similar such devices with a
capacity of four(4) cubic yards or less where Bin is divided into two (2) parts to allow for Refuse
to be placed in one compartment and Recyclable Materials to be placed in the other compartment.
2.52 Stable Matter
"Stable Matter" shall mean horse manure and stable bedding materials, such as straw,
hemp, wood shavings, shredded paper, or other organic material suitable for use at horse stables.
2.53 Temporary Service
"Temporary Service" shall mean Solid Waste Handling Services provided by Contractor
on an as-needed and temporary basis to any Premises within the City in conjunction with
construction, demolition, cleanup or other projects, and by use of temporarily placed Bins or Roll
off Boxes.
2.54 Term
"Term" shall have the meaning ascribed in Section 6 of this Agreement.
2.55 Transformation
"Transformation" means incineration, pyrolysis, distillation, gasification, or biological
conversion other than composting. "Transformation" does not include composting.
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2.56 Universal Waste
"Universal Waste" shall mean wastes other than Solid Waste that are those Hazardous
Wastes identified as universal waste in Section 66261.9 of Title 22 of the California Code of
Regulations, including,but not limited to: florescent bulbs and tubes; household batteries (e.g., D,
AA, button-type, etc.); non-empty aerosol cans; electronic devices (e.g., televisions, computer
monitors, cell phones, radios, video cassette recorders, etc.); and mercury containing devices(e.g.,
thermometers, thermostats, gauges, etc.), and generated by Single or Multi-Family Dwellings.
Universal Waste does not include waste generated in the course of operating a business at a Single
or Multi-Family Dwelling or waste otherwise generated from operating a business.
SECTION 3.
GRANT OF EXCLUSIVE FRANCHISE
3.1 Scope of Franchise
Except as hereinafter expressly set forth, City hereby grants to Contractor and Contractor
hereby accepts from City, for the Term hereof, the exclusive contract, right, and privilege to
Collect, transport, and dispose of all Solid Waste generated or accumulated within the Franchise
Area. The exclusive franchise, right and privilege to provide Solid Waste Handling Services
within City granted to Contractor by this Agreement shall be interpreted to be consistent with all
applicable state and federal laws, now in effect and adopted during the Term of this Agreement,
and the scope of this Agreement shall be limited by all applicable current and developing laws and
regulations. In the event that future interpretations of current law or future enactments limit the
ability of City to lawfully grant Contractor the scope of services as specifically set forth herein,
Contractor agrees that the scope of this Agreement will be limited to those services and materials
which may be lawfully provided, and that City shall not be responsible for any lost profits claimed
by Contractor as a result thereof.
3.2 Matters Excluded from Scope of Franchise
Notwithstanding any other provisions set forth in this Agreement to the contrary, the
exclusive franchise granted herein shall exclude the Collection, transportation, processing,
recycling, and/or disposal of:
(A) any Solid Waste otherwise within the scope of this Agreement which is
transported by a Self-Hauler as that term is used in the Municipal Code, or any other City
ordinance, resolution, regulation or policy, as such may be adopted or amended from time
to time;
(B) the sale or donation of Recyclable Material sold or donated by the person or
entity that generated such Recyclable Material (the "Generator") to any Person or entity
other than Contractor; provided, however, to the extent permitted by law, if the Generator
is required to pay monetary or non-monetary consideration for the Collection,
transportation, transfer, or processing of Recyclable Material to any Person or entity other
than Contractor, the fact that the Generator receives a reduction or discount in price (or in
other terms of the consideration the Generator is required to pay) shall not be considered a
sale or donation;
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(C) any Solid Waste otherwise within the scope of this Agreement which is
Collected or transported to a disposal or recycling facility by City employees in the course
and scope of their employment with City;
(D) the Collection, transportation, or disposal of Hazardous Waste; Universal
Waste; -Waste; biohazardous waste; untreated medical waste; infectious waste; Animal
Waste; used cooking fats, oils, grease and similar waste; or other materials which do not
constitute Solid Waste;
(E) the Collection, transportation, and processing of Construction and
Demolition Debris by a contractor,handyman,repairman, or other similar service provider,
using its own equipment, as an incidental part of the services provided to its customers,
rather than as a hauling service, provided that such waste is not Collected or transported by
a third party hired for the primary purpose of Collecting and transporting said materials;
(F) the Collection, transportation, and processing of Green Waste and related
Solid Waste by a gardener, or landscaper, as an incidental part of the gardening or
landscaping services provided to its customers, rather than as a hauling service provided
that such Solid Waste is not Collected or transported by a third party hired for the primary
purpose of Collecting and transporting said materials;
(G) the Collection, transportation, and processing of Stable Matter by an owner
of the property, rather than as a hauling service, provided that such Stable Matter is not
Collected, transported, or processed by a third party hired for the primary purpose of
Collecting, transporting, and processing of said materials.
(H) Solid Waste Handling Services provided by any Person having a legal right
to continue doing so, pursuant to Public Resources Code section 49520, et. seq., or
otherwise, as long as and to the extent such legal right continues to exist; except that to the
degree any territory in which Contractor has a franchise granted by another governmental
entity is annexed into City during the Term, Contractor agrees the provisions of this
Agreement shall apply to such territory and further acknowledges that this Agreement
constitutes any notice required by the Public Resources Code in connection therewith.
(I) the Collection, transportation, and distribution of edible food recovered for
human consumption prior to disposal.
SECTION 4.
ENFORCEMENT OF EXCLUSIVITY
Contractor shall be responsible for enforcing the exclusivity of this Agreement. City may
reasonably assist Contractor in its efforts to enforce the exclusivity hereof. In addition, City may
adopt such ordinances or other regulations as it deems to be necessary or desirable to protect the
exclusive rights granted herein. City shall have the right, but not the obligation, to enforce the
exclusivity hereof, including by instituting appropriate legal proceedings, and/or to request that
Contractor do so. Contractor shall have an affirmative obligation to enforce such exclusivity
provisions when requested to do so by City.
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SECTION 5.
ACCEPTANCE; WAIVER
Contractor agrees to be bound by and comply with all the requirements of this Agreement.
Contractor waives Contractor's right to change the terms of this Agreement under federal, state,
or local law, or administrative regulation. Contractor waives any right or claim to serve the City
or any part of the City under any prior grant of franchise, contract, license, or permit issued or
granted by any governmental entity including any right under section 49520 of the Public
Resources Code. Additionally,by and upon the effectiveness of this Agreement,Contractor agrees
to the termination of the Prior Agreement as of the Effective Date, agrees to waive any and all
rights under the Prior Agreement, and agrees to release and hold the City harmless from any of the
City's obligations thereunder, excepting,however,the right to compensation for services provided
at the rates approved by City as of the Effective Date and the right to be credited for services
already provided (such as situations where the maximum calls for Bulky Item services have been
reached by a Customer; provided, however, nothing contained in this provision is intended to or
shall relieve Contractor from any obligation existing under the Prior Agreement pertaining to
insurance, indemnification, or other legal obligations to City or Customers (as opposed to
obligations to provide service pursuant to the terms thereof), or from any obligation set forth in
the Prior Agreement which are called out as surviving the termination thereof, and all such
obligations, including specifically those indemnification obligations relating to Environmental
Laws, general liability, and AB 939 shall survive the termination of the Prior Agreement.
SECTION 6.
TERM
The term of this Agreement (the "Term") shall be for the period of time commencing on
July 1,2020,and ending at 11:59 pm on June 30,2030,unless this Agreement is terminated sooner
pursuant to Section 18 hereof, or otherwise. At its sole discretion, the City may offer to extend
the Agreement for two (2) five-year extension terms.
If the City so determines to offer an extension,the first five-year extension shall be offered
to the Contractor in writing on or about December 1, 2028. The Contractor shall provide written
notice to City as to whether Contractor accepts or rejects City's offer within thirty(30) days of the
date of the offer. If the Contractor fails to provide such notice to City within thirty(30)days,City's
offer shall be deemed withdrawn and City shall have no obligation to extend the term of this
Agreement beyond June 30, 2030.
If the City so determines to offer the second extension,the second five-year extension shall
be in offered to the Contractor in writing on or about December 1, 2032. The Contractor shall
provide written notice to City as to whether Contractor accepts or rejects City's offer within thirty
(30) days of the date of the offer. If the Contractor fails to provide such notice to City within thirty
(30) days, City's offer shall be deemed withdrawn and City shall have no obligation to extend the
term of this Agreement beyond June 30, 2035.
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SECTION 7.
CONDITIONS TO EFFECTIVENESS OF AGREEMENT
The satisfaction of each and all of the conditions set out below, each of which may be
waived in whole or in part by City in writing, is a condition precedent to the effectiveness of this
Agreement, and a condition of Contractor's continued right to the benefits conveyed herein:
7.1 Accuracy of Representation
All representations and warranties made by Contractor and set forth in this Agreement shall
be accurate, true, and correct on and as of the Effective Date of this Agreement.
7.2 Absence of Litigation or Referendum Petition
There shall be no litigation pending in any court challenging the award of this exclusive
franchise for Solid Waste Handling Services to Contractor or the execution of this Agreement or
seeking to restrain or enjoin its performance.
7.3 Furnishing of Insurance, Bond, and Letter of Credit
Contractor shall have furnished evidence of the insurance and Surety required by Sections
14 and 15 hereof, and shall comply with all ongoing requirements relating thereto.
7.4 Effectiveness of City Council Action
Except as set forth in Section 27, the City Council's Resolution approving this Agreement
shall have become effective pursuant to California law. If a referendum petition or legal challenge
to the award of this Agreement is submitted or filed, Contractor shall defend, indemnify and hold
City harmless for all costs incurred to defend such challenge. Contractor shall further reimburse
City for any costs incurred in any election subject to this Section.
7.5 Payment of Fees and Costs Accrued from Prior Agreement
By July 15, 2020, Contractor shall make a one-time payment to City of all fees, costs and
other payments due to City of any and all unused balance of funds accrued as of June 30, 2020 as
required in the Public Education Fund(Section 10.8.5) of the Prior Agreement.
SECTION 8.
SOLID WASTE HANDLING SERVICES
PROVIDED BY CONTRACTOR
8.1 General
8.1.1 Equipment
Contractor shall furnish all labor, supervision, materials, supplies, and equipment
necessary to provide for all services required by the terms of this Agreement.
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8.1.2 Performance Standards
Contractor shall perform Solid Waste Handling Services as required hereunder in a
workmanlike manner consistent with good housekeeping standards and all relevant provisions of
Applicable Law.
8.1.3 Noise and Disruption
Contractor shall perform Solid Waste Handling Services as required hereunder in such a
manner as to minimize noise and other disruptive impacts including,without limitation,those upon
traffic. Contractor shall use its best efforts to coordinate its Collection schedules such that street
sweeping on any given street shall occur the business day following Collection of Solid Waste by
Contractor.
8.1.4 Collection Times
Contractor shall not commence Collection of Solid Waste for Customers at Commercial
Premises (excepting Multi-Family Dwellings) until 6:00 a.m. and for Customers at Residential
Premises and at Multi-Family Dwellings until 7:00 a.m., nor shall such activities occur after 7:00
p.m. for all Customers. The City Manager may require Contractor to comply with time frames
applicable to Residential Premises in connection with Collection of Solid Waste for Customers at
Commercial Premises whose Premises are in close proximity to Residential Premises. Solid Waste
Collection at Single Family Dwellings shall not occur on Saturdays,excepting Temporary Services
and Collection occurring on Saturdays following such holidays as may be approved by the City.
Manager. Except as noted herein, no Solid Waste Collection shall occur on Sundays at Single
Family Dwellings, or on Sundays at Multi-Family Dwellings or Commercial Premises, except in
exceptional circumstances for which specific approval is given by the City Manager.
8.1.5 Collection Schedule
Contractor shall establish Collection routes and a Collection schedule which shall be
approved by the City Manager such that Customers at all Residential and Commercial Premises
within the City will have not less than one established Collection day each week. Contractor shall
provide notice to each Customer of its established Collection day(s), and shall provide at least one
week's notice to Customers of any change in their established Collection day(s).Notwithstanding
any provision herein to the contrary, should any established Collection day fall on a legal holiday,
or on any other holiday which is observed by either a landfill or other lawful disposal or diversion
site to which Solid Waste is taken for disposal or diversion,Contractor shall provide for Collection
one (1) day later during the pick-up week, and the regular Collection schedule shall be resumed
the following week. A pick-up week shall be defined as Monday through Saturday. Contractor
may not change its established Collection schedules without obtaining the prior written consent of
the City Manager. Contractor may charge Customers for emergency Collection services, where
the emergency Collection is not required as a result of a missed pickup as set forth in Section 8.1.9,
at rates which do not exceed the maximum rates set forth on Exhibit A.
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8.1.6 Commingling of Routes
Contractor shall not during its Collection process commingle Solid Waste Collected
hereunder with Solid Waste Collected in any other City, or on behalf of any other entity operating
or existing within City that is not subject to this Agreement, and is specifically prohibited from'
combining Collection routes related to services provided pursuant to this Agreement with
Collection routes for other jurisdictions it may service. Notwithstanding the foregoing, source
separated Recyclable Materials Collected by Contractor may be commingled with such materials
Collected in other jurisdictions provided Contractor maintains a method of allocating tonnage
between jurisdictions that is satisfactory to the City Manager.
8.1.7 Replacement of Containers
Contractor shall, whenever possible, place Carts in the street gutter, adjacent to the curb,
upon completing Collection. Contractor shall replace all Bins in the location upon the property of
each Customer utilizing Bins designated for storage of Bins, and shall secure gates, doors, and/or
enclosures when applicable.
8.1.8 Contractor's Containers
(A) Contractor's Containers shall meet the minimum standards set forth on the
attached Exhibit I.
(B) Contractor shall provide three sizes of Carts (small, medium and large)
having capacities of approximately 35-gallon, 64-gallon and 96-gallon. Notwithstanding
the foregoing,the Parties recognize that different vendors provide Carts of slightly different
dimensions, and hence the capacity of each of the three Cart sizes Contractor is to provide
(i.e., small, medium and large) may vary slightly, but in no case by more than 10% of the
capacities noted above.
(C) Contractor shall be responsible to provide Carts in colors and labeling that
meet SB 1383 regulatory requirements, and Contractor shall not receive additional
compensation for providing Carts that comply with SB 1383 regulatory requirements.
(D) Contractor shall be responsible to replace, upon request as necessary, all of
its Containers.
(E) Contractor shall deliver Containers to each Customer at no additional charge.
(F) Contractor shall ensure it maintains an accurate list that contains the total
number of Carts at each service address. Contractor is endeavoring to implement a system
whereby "bar codes" are, affiliated with each Cart in use, and at such time as (if) such a
system is implemented the bar code data for each Cart shall be included in the
aforementioned list. Contractor shall keep this list up to date at all times, provide it to City
upon request, and shall include a current updated list with each annual report as set forth in
Section 23.3.
Page 19 of 110
(G) All Carts shall be maintained by Contractor in a watertight condition,as shall
all Bins which are used primarily for the disposal of Solid Waste containing liquids.
(H) Within forty-eight (48) hours after notification (Sundays and holidays
excepted), Contractor shall repair, remove graffiti from, and replace lost, stolen or damaged
Carts at no charge to Customers. However, Contractor shall be entitled to charge Customers
for the replacement of any Cart that has been damaged by a Customer's willful neglect or
abuse, ordinary wear and tear excepted, with such charges being subject to the City
Manager's approval and at a fee no higher than Contractor's actual cost of repair and
replacement. Notwithstanding the above,upon request and up to one time per calendar year,
Contractor shall exchange a Customer's Cart for a new or"like new" Cart at no additional
charge.
(I) Contractor shall at Customer's request annually refurbish,replace, and steam
clean as necessary all Bins and Contractor-provided Roll off Boxes at no charge to
Customers;provided, however, City may require`the steam cleaning or replacement of Bins
utilized at restaurants, bars and grocery stores/markets more frequently if it determines such
action is needed to protect public health and safety. Additional steam cleaning shall be
provided to any Customers who request it at a charge not to exceed the maximum rate set
forth in Exhibit A hereto, or alternatively Contractor shall provide a replacement Bin or Roll
off Box to Customers at no charge. Contractor may charge Customers for damaged Bins
at rates that do not exceed the maximum rate set forth in Exhibit A.
(J) All Bins and Roll off Boxes shall be kept freshly painted in a uniform fashion
and shall be identified with Contractor's name and phone number in letters not less than
three inches high on its exterior so as to be visible when the Container is placed for use.
(K) Contractor shall be responsible to provide Bins, Split Bins, and Roll off
Boxes in colors and labeling that meet SB 1383 regulatory requirements, and Contractor
shall not receive additional compensation for providing Bins, Split Bins, and Roll off Boxes
that comply with SB 1383 regulatory requirements.
(L) At a Customer's request, Contractor shall provide Bins with locking lids and
locks and may charge rates to Customers for locking Bins which do not exceed the
maximum rates set forth on Exhibit A.
8.1.9 Missed Pick-ups
In case of a missed pick-up called in by a Customer, Contractor shall Collect Solid Waste
from such Customer no later than the next day of the pick-up week following the date of the call.
Records of the addresses of all missed pick-ups shall be maintained by Contractor, and shall be
reported to City upon request. If Contractor demonstrates to the satisfaction of the City Manager
a pattern of ongoing late "set-outs" or wrongful Customer notifications by any given Customer,
missed pick-ups resulting from late set-outs by that Customer shall not be counted as missed pick-
ups in evaluating Contractor's performance hereunder. The Customer service phone system
required by Section 10.7.2 hereof is intended, among other things, to serve as a "hotline" for
Customers to call in the event Solid Waste placed for Collection is not Collected by Contractor
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and to facilitate having such Solid Waste Collected as soon as reasonably possible, and in no event
later than as required by the provisions hereof.
8.1.10 Record of Non-collection
As more fully set forth herein, Contractor shall Collect all Solid Waste placed for
Collection by Customers in Containers,excepting materials that do not meet the definition of Solid
Waste (such as hazardous materials). Whenever Contractor determines not to Collect any Solid
Waste deposited for Collection, Contractor shall leave a tag at least 2" by 6" in size, indicating the
reason for Contractor's refusal to do so. This information may be either handwritten or left by
means of a check system (i.e., checking off boxes on a preprinted form). The tag shall provide
Contractor's business name and its local telephone number and shall be securely fastened to the
Container or the article refused. Contractor shall maintain a record of all such taggings at its place
of business. Such record shall contain the date of such notice, street address, reason for non-
collection,and a summary of any communications between Contractor and the Customer involved.
Such notice shall be retained so that it may be inspected by representatives of City upon request.
8.1.11 Recyclables and Organic Waste Contamination
(A) Contractor must offer all Customers the correct combination of Cart and Bin
sizes and collection frequency that matches their unique service needs (as reasonably
determined by Customer) to reduce contamination of Recyclable Materials and Organic
Waste, and provide service at the least cost to Customer. To support City's diversion goals
and Contractor's Diversion Requirements as set forth in Section 8.8.3.4, Contractor is only
required to collect and process Recyclable Materials if they have been separated by the
Customer from Refuse and Organic Waste, and is only be required to collect Organic Waste
if it has been separated by the Customer from Refuse and Recyclable Materials.
(B) As part of Contractor's Community Outreach and Education
program, Contractor has agreed to provide outreach and support to all Customers.
Additionally, Contractor's route collection personnel will report to Contractor's supervisors
if they observe potential contamination problems, and/or insufficient collection capacity.
Route reviews will be conducted by the Contractor to comply with SB 1383. For purposes
of determining if Recyclable Materials or Organic Waste are deemed to be contaminated,
if, by visual or digital inspection, Recyclable Materials are commingled with ten percent
(10%) by weight or volume of Garbage or Organic Waste, or if, by visual inspection,
Organic Waste is commingled with three percent(3%) by volume of Garbage or Recyclable
Materials, then Recyclable Materials and/or Organic Waste will be deemed to be
contaminated and Contractor may take the following steps:
(1) Single Family Customers.
First and Second Occurrence. For the first and second occurrence within
any one Calendar Year of contamination for a particular container (i.e., Recyclable
Materials or Organic Waste), Contractor must collect the contaminated container (as
Refuse) and must affix a Contamination Violation Notice to the contaminated container
which contains instructions on the proper procedures for sorting Recyclable Materials or
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Organic Waste, and must notify the Customer by phone, U.S. mail, e-mail, or in person
(which may be a container tag), that for the third and subsequent incidents of excess
contamination, the Customer may be charged a contamination fee for the contaminated
container, and Contractor also may increase the Cart size, or require an additional Cart at
Customer's cost not to exceed the maximum rates set forth in Exhibit A. Contractor's
representative must also contact the Customer by phone, U.S. mail, e-mail, or in person
(which may be a container tag)to ensure that they have the appropriate level of service for
proper collection of Recyclable Materials and/or Organic Waste. Contractor must also
provide digital/visual documentation to the Customer that clearly documents the
Customer's on-going contamination problems.
Third and Subsequent Occurrence. For the third or subsequent occurrence within
any one Calendar Year of contamination for a particular container (i.e., Recyclable
Materials or Organic Waste), Contractor must collect the contaminated Container(as Solid
Waste) and must charge the Customer a contamination fee as set forth in Exhibit A.
Contractor must continue providing the Recyclable Materials or Organic Waste Collection
Services. Contractor must provide (or have provided) digital/photographic documentation
to the Customer that clearly documents the Customer's on-going contamination problems
and written Notices of contamination as described above. Contractor may increase the
Container size or collection frequency at Customer's cost not to exceed the maximum rates
set forth in Exhibit A and impose a contamination surcharge on the account for a period
of six months or until the Customer has demonstrated no contamination for a period of
three consecutive months at a cost not to exceed the maximum rates set forth in Exhibit A.
Contractor must notify City (email notice is acceptable) within five (5) Business Days if
Contractor increases the Container size or collection frequency for excessive
contamination or imposes the contamination surcharge to the account. City will consult
with Contractor and consider, and pursue as applicable, appropriate legal remedies against
offending Customers in order to secure discontinuance of the contamination. All City costs
of such action shall be recoverable by the City from the offending Customer.
(2) Commercial and Multi-Family Customers.
The following provisions will only apply on or after July 1, 2020 and to those
Commercial and Multi-Family Customers as of July 1, 2021. After this grace period, the
provisions of Section 8.1.11(B)(2) will be applicable to all Commercial and Multi-Family
Customers.
First and Second Occurrence. For the first occurrence within any one Calendar
Year of contamination for a particular container (i.e., Recyclable Materials or Organic
Waste), Contractor must collect the contaminated container (as Refuse) and must affix a
Contamination Violation Notice to the contaminated container which contains instructions
on the proper procedures for sorting Recyclable Materials or Organic Waste, and must
notify the Customer by phone, U.S. mail, e-mail, or in person (which may be a container
tag), that for the third and subsequent incidents of contamination, the Customer may be
charged a contamination fee for the contaminated container, and Contractor may increase
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the Container size or collection frequency at Customer's expense and impose a
contamination surcharge on the account for a period of six months or until the Customer
has demonstrated no contamination for a period of three consecutive months at a cost not
to exceed the maximum rates set forth in Exhibit A. Contractor's representative must also
contact the Customer by phone, U.S. mail, e-mail, or in person (which may be a container
tag) to ensure that they have the appropriate level of service for proper collection of
Recyclable Materials and/or Organic Waste. Contractor must also provide digital/visual
documentation to the Customer that clearly documents the Customer's contamination
problem.
Third and Subsequent Occurrence. For the third and subsequent occurrence within
any one Calendar Year of contamination for a particular container (i.e., Recyclable
Materials or Organic Waste), Contractor will provide a Contamination Violation Notice
that contains instructions on the proper procedures for setting out Recyclable Materials or
Organic Waste, and Contractor must collect the contaminated Container (as Refuse) and
will charge the Customer a contamination fee at a cost not to exceed the maximum rates as
set forth in Exhibit A. For any contamination fee charge being assessed, Contractor must
provide digital/visual documentation to the Customer that clearly documents the Customer
on-going contamination problems. Contractor may increase the Container size or collection
frequency at Customer's expense at a cost not to exceed the maximum rates set forth in
Exhibit A and impose a contamination surcharge on the account for a period of six months
or until the Customer has demonstrated no contamination for a period of three consecutive
months at a cost not to exceed the maximum rates set forth in Exhibit A. Contractor must
notify City (email notice is acceptable) within five (5) Business Days if Contractor
increases the Container size or collection frequency for excessive contamination or
imposes the contamination surcharge to the account. City will consider, and pursue as
applicable, appropriate legal remedies against offending Customers in order to secure
discontinuance of the contamination. All City costs of such action shall be recoverable by
the City from the offending Customers.
(3) Tracking Occurrences of Contamination.
Each Contamination occurrence is tracked annually per Calendar Year or as may
be required by SB 1383, and resets at the start of each Calendar Year if contamination
occurrences are not active and consecutive. Where contamination is occurring, and
occurrences are consecutive and unremedied, their count shall continue across Calendar
Years until remedy occurs. In this case, once the Customer has demonstrated no
contamination for a period of three consecutive months the clock will reset.
(4) Disputes Over Excess Contamination Charges.
If Customer disputes a contamination charge (which must be within 30 days of
them being assessed), Contractor will temporarily halt any unpaid contamination charge
and/or increased Maximum Service Rate resulting from increasing the Collection
Container size or collection frequency, and Contractor may request a ruling by the City
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Manager to resolve the dispute. A request by Contractor to the City Manager to rule on
any such dispute must be filed within ten (10) Business Days of Contractor's halting of
contamination charge, or increased Maximum Rate, and must include written
documentation and digital/visual evidence of ongoing overall problems.The City Manager
may request a meeting (in person or phone) with both the Customer and Contractor to
resolve the dispute. Following such a meeting, the City Manager will rule on the dispute
within ten (10) Business Days, and the City Manager's decision on resolving the dispute
between and Customer will be final. If the City Manager rules in favor of the Customer,
Contractor will credit the disputed contamination charges or increased Maximum Service
Rate. If the City Manager rules in favor of Contractor, Contractor may charge Customer
the prior halted contamination charge and/or increased Maximum Service Rate resulting
from increasing the Collection Container size or collection frequency and may follow the
steps for collection of delinquent accounts.
8.2 Residential Solid Waste Handling Service
8.2.1 Single Family Dwelling Customers—Automated Collection
Contractor shall provide each Customer at a Single Family Dwelling with one Cart
designated for the Collection of Refuse, one Cart designated for the Collection of Recyclable
Materials, and one Cart designated for the collection of Organic Waste, and Customer shall be
entitled to choose between either a 35 gallon, 64 gallon, or 96 gallon Carts (subject to the
provisions of Section 8.1.8(B)). Contractor shall Collect all Solid Waste placed out for Collection
in Carts by each Customer at a Single-Family Dwelling not less than once per week using an
automated Collection system at rates that do not exceed the maximum rates set forth in Exhibit A.
Contractor may charge Customers for additional Collection in excess of once per week at rates
that do not exceed the maximum rates set forth in Exhibit A. Upon request from any Customer at
a Single-Family Dwelling, Contractor shall provide such Customer with one or more additional
Refuse, Recyclables, or Organic Waste Carts, and shall Collect all Solid Waste placed for
Collection in such additional Refuse , Recyclables, or Organic Waste Carts at rates that do not
exceed the maximum rates set forth in Exhibit A. Wherever feasible, Customers shall be directed
by Contractor to place Carts for Collection either in the street gutter, against the curb, in front of
their Premises, or adjacent to their Premises in the alley or easement in the rear of their Premises.
If a Customer and Contractor cannot agree upon a Collection location, or if City Manager
determines the selected location may cause safety or other concerns, City Manager may make the
final determination of the Collection location. It is the intent of the parties that the services
provided under this Agreement will result in an automated Collection system that includes source
separation of Recyclable Material and source separation of Organics Waste. Accordingly, if
Refuse is routinely placed for Collection other than in a Refuse Cart, Contractor shall work with
the Customer involved to determine if the Customer is in need of additional or larger Refuse Carts.
The City Manager is authorized to require Contractor to deliver additional Refuse Carts to any
such Customers or to require such other action of Contractor as is reasonably deemed necessary to
ensure the Collection system, including specifically the recycling programs, contemplated by this
Agreement are achieved.
8.2.2 Walk-Out Service
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Contractor shall provide eligible Customers with "walk-out service" as set forth in this
Section at no additional charge, including Customers in the San Juan Hills West area. This service
shall require Contractor to use its own forces to bring a Customer's Carts from a Customer's
backyard, side yard,or such other location at which the Customer's Containers are regularly stored,
to Contractor's Collection Vehicle; and, after disposal of the contents thereof, returning said
Containers to the location where they are regularly stored. In addition to Customers in the San
Juan Hills West area, to be eligible for this service a Customer shall have a DMV issued disabled
person placard/license plates, and provide a letter to Contractor from a physician confirming the
Customer is unable to move his/her Carts to the curb, and that to the best of the physician's
knowledge there is no other capable persons living in the Customer's household to provide this
service. Contractor may require each eligible Customer to provide a new letter from a physician
on an annual basis in order to maintain eligibility for walk-out service. Any dispute regarding a
Customer's eligibility for walk-out service shall be resolved by the City Manager. Contractor may
provide Customers who are not eligible for free walk-out service pursuant to the forgoing with
walk-out service at a rate which shall not exceed the maximum rate set forth in Exhibit A.
Contractor may require as a condition of walk-out service that a Customer sign a standardized
agreement, the terms of which shall be subject to City's approval, which authorizes entry onto the
Customer's property and holds Contractor harmless from liability (including specifically liability
related to pets escaping) associated with Contractor providing such service.
8.2.3 Recycling Program for Single Family Dwellings Using Carts
Contractor shall provide each Customer at a Single-Family Dwelling with a Cart of the
same size as the Customer's Refuse Cart(subject to the provisions of Section 8.1.8(B)) designated
for the Collection of Recyclables (a Recyclables Cart). Upon request by a Customer using a 35-
or 64-gallon Refuse Cart, Contractor shall provide a Recyclables Cart that is larger than the
Customer's Refuse Cart (i.e., either a 64- or 96-gallon Recyclables Cart, as applicable) at a rate
which shall not exceed the maximum rate of the Customer's Refuse Cart as set forth in Exhibit A.
Contractor shall Collect all Recyclable Material placed out for Collection in a Recyclables Cart by
each Customer at a Single-Family Dwelling not less than once per week using an automated
Collection system at rates that do not exceed the maximum rates set forth in Exhibit A. Upon
request from any Customer at a Single Family Dwelling, Contractor shall provide such Customer
with one additional Recyclables Cart at no additional charge; and, further shall provide such
Customers, upon request, with additional Recyclables Carts at rates that do not exceed the
maximum rates set forth in Exhibit A corresponding to the size of Recyclables Carts provided.
The maximum rate set forth on Exhibit A applicable to Customers whose Recyclables Carts are
larger than their Refuse Cart shall be based on the maximum rate applicable to the size of Refuse
Cart provided; however, as noted above, the maximum rate set forth on Exhibit A applicable to
additional Recyclables Carts shall be that set forth on Exhibit A corresponding to the size of the
Recyclables Cart provided. Contractor shall Collect Recyclable Material placed in Recyclables
Carts for Collection from each Customer at a Single-Family Dwelling on the same day as such
Customer's Refuse Cart is Collected, utilizing an automated Collection process. Customers shall
be directed to place Recyclables Carts in the same location for Collection as Refuse Carts. At a
minimum the following materials shall be allowed to be deposited by Customers for Collection in
Recyclables Carts aluminum cans; glass jars and bottles; bi-metal, and tin cans; empty aerosol
containers; polyethylene terephthalate plastic ("PET"); high density polyethylene plastic
("HDPE"); plastics types 3 — 7; plastic bags, shrink wrap, plastic toys and tools, and other plastic
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materials (if readily identifiable as being recyclable); coat hangers and metal foil; newspaper;
mixed paper (e.g., ledger, computer, junk mail, magazines, paperback books cereal boxes,
envelopes, paper shopping bags and non-metallic wrapping paper); corrugated cardboard; and
telephone books. Contractor shall deliver all Recyclable Material to a properly permitted facility
that will process Recyclable Material in a method that will provide the City with diversion credit
under AB 1594, AB 1826, and SB 1383. Contractor shall follow the Source Separation Program
Implementation Plan included as Exhibit F, the Sustainability and Diversion Plan included as
Exhibit G, and the Community Outreach and Education Plan included as Exhibit H.
8.2.4 Organic Waste Collection for Single Family Dwellings
Contractor shall provide Customers at Single Family Dwellings with a Cart of the same
size as the Customer's Refuse Cart (subject to the provisions of Section 8.1.8(B)), designated for
Collection of commingled Organic Waste(an"Organic Waste Cart"). Upon request by a Customer
using a 35-or 64- gallon Refuse Cart, Contractor shall provide an Organic Waste Cart that is larger
than the Customer's Refuse Cart(i.e., either a 64 or 96 gallon Organic Waste Cart, as applicable).
Contractor shall Collect all Organic Waste placed out for Collection in an Organic Waste Cart by
each Customer at a Single-Family Dwelling not less than once per week using an automated
Collection system at rates that do not exceed the maximum rates set forth in Exhibit A. Upon
request from any Customer at a Single-Family Dwelling, Contractor shall provide such Customer
with additional Organic Waste Carts at rates that do not exceed the maximum rates set forth in
Exhibit A corresponding to the size of Organic Waste Carts provided. The maximum rate set
forth on Exhibit A applicable to Customers whose Organic Waste Carts are larger than their
Refuse Cart shall be based on the maximum rate applicable to the size of Refuse Cart provided;
however,as noted above,the maximum rate set forth on Exhibit A applicable to additional Organic
Waste Carts shall be that set forth on Exhibit A corresponding to the size of the Organic Waste
Cart provided. Contractor shall Collect Organic Waste placed in Organic Waste Carts for
Collection from each Customer on the same day as such Customer's Refuse Cart is Collected,using
an automated Collection process. Organic Waste may be placed in Organic Waste Carts in
compostable bags. Customers shall be directed to place Organic Waste Carts in the same location
for Collection as Refuse Carts. Contractor shall follow the Source Separation Program
Implementation Plan included as Exhibit F, the Sustainability and Diversion Plan included as
Exhibit G, and the Community Outreach and Education Plan included as Exhibit H.
8.2.5 City Manager Authority to Oversee Encouragement of Recycling
The flexibility provided to Customers pursuant to Sections 8.2.3 and 8.2.4, enabling them
to request Recyclables and Organic Waste Carts which vary in size from their Refuse Cart size, is
intended to benefit Customers and encourage them to participate as fully as possible in available
recycling programs. However, if Refuse is routinely placed by Customers in Recyclables Carts or
Organic Waste Carts such so as to undermine the intent of allowing varying Cart sizes, the City
Manager may require Contractor to deliver additional or different size Refuse Carts to any such
Customers, to require Contractor to only provide such Customers with uniform Cart sizes, or to
require such other action of Contractor as is reasonably deemed necessary to ensure the Collection
system, including specifically the recycling programs, contemplated by this Agreement are
achieved.
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8.2.6 Multi-Family Dwelling Customers
Contractor shall comply with all requirements applicable to Commercial Customers, set
forth below,in connection with Multi-Family Dwellings,and further shall comply with the specific
provisions contained herein related to such Dwellings. Customers at Multi-Family Dwellings shall
be provided sufficient services by Contractor to enable them and the City to comply with AB 939,
AB 1594, SB 341, AB 1826, and SB 1383.
8.2.6.1 Multi-Family Source Separated Collection Program
Contractor shall provide all Customers at Multi-Family Dwellings participating in a Source
Separated Collection Program meeting the requirements set forth below through a combination of
Bins, meeting the minimum standards set forth in Exhibit I, some of which are designated for the
Collection of Refuse ("Refuse Bins"), designated for the Collection of Recyclable Material
("Recycle Bins"), and designated for the Collection of Organic Waste. Contractor shall follow
the Source Separation Program Implementation Plan included as Exhibit F, the Sustainability and
Diversion Plan included as Exhibit G, and the Community Outreach and Education Plan included
as Exhibit H.
(A) Refuse Bins and Carts:
Contactor shall provide all Customers with the number of Refuse Bins reasonably
needed for Refuse Collection at each Premises at which Multi-Family Dwellings exist,
bearing in mind both the number of Dwellings and space limitations, and shall Collect all
Refuse placed therein for Collection not less than once per week, at rates that do not exceed
the maximum rates set forth in Exhibit A. If warranted by specific circumstances, at any
given Multi-Family Dwelling Refuse Carts may be utilized instead of Refuse Bins. The
size of Refuse Bins utilized, and the frequency of their Collection, shall be mutually agreed
upon in writing by Contractor and its Customers(except that Collection shall occur not less
than one time per week), and City shall have the right to impose minimum requirements
for the number of Refuse Bins, Refuse Bin sizes and more frequent Collection should it
determine such action is needed to protect the public health, safety and welfare. In the
event of any dispute as to the adequacy of the number of Refuse Bins at any given Multi-
Family Dwelling,the City Manager shall have the ability to approve the number of Refuse
Bins used at such location. In the event extra pickups are required at a Multi-Family
Dwelling in any given month, Contractor may charge the Person who manages or owns the
Multi-Family Dwelling for such pickups an amount that does not exceed the maximum rate
for "extra dumps" as set forth in the attached Exhibit A.
(B) Recycle Bins and Carts:
Contactor shall provide all Customers with the number of Recycle Carts or Bins
reasonably needed for Recyclable Material Collection at each Premises at which Multi-
Family Dwellings exist, bearing in mind both the number of Dwellings and space
limitations, and shall Collect all Recyclable Material placed therein for Collection not less
than once per week, at rates that do not exceed the maximum rates set forth in Exhibit A.
If warranted by specific circumstances, at any given Multi-Family Dwelling, Split Bins
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may be instead of Recycle Carts or Recycle Bins. The size of Recycle Carts or Bins
utilized,and the frequency of their Collection, shall be mutually agreed upon by Contractor
and its Customers in writing (except that Collection shall occur not less than one time per
week), and City shall have the right to impose minimum requirements for the number of
Recycle Carts or Bins, Recycle Carts or Bin sizes and more frequent Collection should it
determine such action is needed to protect the public health, safety and welfare. In the
event of any dispute as to the adequacy of the number of Recycle Carts or Bins at any given
Multi-Family Dwelling, the City Manager shall have the ability to approve the number of
Recycle Carts or Bins used at such location. In the event extra pickups are required at a
Multi-Family Dwelling in any given month, Contractor may charge the Person who
manages or owns the Multi-Family Dwelling for such pickups an amount that does not
exceed the maximum rate for "extra dumps" as set forth in the attached Exhibit A. At a
minimum, Contractor shall allow the materials identified in Section 8.2.3 above to be
placed for Collection in Recycle Carts Should such Recycle Carts or Bins be contaminated
with materials not permitted to be placed therein for Collection, beginning July 1, 2021,
Contractor may charge the responsible Customer a rate that does not exceed the maximum
rate set forth in Exhibit A for contaminated loads. Contractor shall deliver all Recyclable
Material to a properly permitted facility that will process Recyclable Material in a method
that will provide the City with diversion credit under AB 1594, AB 1826, and SB 1383.
(C) Organic Waste Carts, Bins and/or Roll off Boxes:
Contactor shall provide all Customers with the number of Organic Waste Carts,
Bins, and/or Roll off Boxes reasonably needed for Organic Waste Collection at each
Premises at which Multi-Family Dwellings exist, bearing in mind both the number of
Dwellings and space limitations, and shall Collect all Organics Waste placed therein for
Collection not less than once per week, at rates that do not exceed the maximum rates set
forth in Exhibit A. As part of the Commercial Organic Waste, Roll off Boxes may only
be used for the Collection of Green Waste mutually agreed upon by Contractor and its
Customers in writing (except that Collection shall occur not less than one time per week),
and City shall have the right to impose minimum requirements for the number of Organics
Waste Carts or Bin sizes and more frequent Collection should it determine such action is
needed to protect the public health, safety and welfare. In the event of any dispute as to
the adequacy of the number of Organic Waste Cart or Bin at any given Multi-Family
Dwelling, the City Manager shall have the ability to approve the number of Organic Waste
Cart or Bin used at such location. In the event extra pickups are required at a Multi-Family
Dwelling in any given month, Contractor may charge the Person who manages or owns the
Multi-Family Dwelling for such pickups an amount that does not exceed the maximum rate
for "extra dumps" as set forth in the attached Exhibit A. Should such Organic Waste Cart
or Bin be contaminated with materials not permitted to be placed therein for Collection,
Contractor may charge the responsible Customer a rate that does not exceed the maximum
rate set forth in Exhibit A for contaminated loads. Contractor shall deliver all Organic
Waste to a properly permitted facility that will compost or process Organic Waste in a
method that will provide the City with diversion credit under AB 1594, AB 1826, and SB
1383.
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8.2.7 Bulky Item Collection
8.2.7.1 Bulky Item Service for Single Family Dwellings
Contractor shall provide Bulky Item Collection services to residents living at all Single-
Family Dwellings, including mobile home parks serviced exclusively by Carts and individually
billed,in City at no charge on an on-call basis as set out here. The no-charge Bulky Item Collection
service set forth in this Section shall only apply with respect to Bulky Items generated at the
Dwelling Unit at which the Customer calling for service resides and is limited to up to four (4)
items or up to 20 bags of Green Waste per scheduled pick up and four (4) pickups per calendar
year. Bulky Items Collected pursuant to this Section shall occur on the same day as the Customer's
regularly scheduled Collection day. In order to receive such service, residents shall provide
Contractor with at least forty-eight (48) hour prior notice by phone of the number and type of
Bulky Items to be Collected. Contractor shall produce, keep current, and provide public
information specifically outlining its Bulky Item Collection service, which shall specifically
include the annual publication and distribution of a brochure describing this service to residents of
all Single-Family Dwellings in City. Contractor may charge rates for the Collection of each Bulky
Item in excess of the above limits that do not exceed those set forth on Exhibit A.
Contractor shall provide Bulky Item Collection services to mobile home parks that utilize
common bins for Refuse collection up to two (2) times per year on an on-call basis arranged
through the mobile home park management company. Contractor may charge rates for the
Collection of each Bulky Item in excess of the above limits that do not exceed those rates set forth
in Exhibit A. Bulky Item Collection service calls shall be responded to within a reasonable time
but not longer than seven (7) days from the date of the mobile home park management company's
call for service. Contractor shall produce, keep current, and provide public information
specifically outlining the Bulky Item pick-up service. Bulky Items Collected pursuant to this
Section are subject to the diversion and handling requirements set forth in Sections 8.2.7.3 and
8.2.7.4.
8.2.7.2 Bulky Item Service for Multi-Family Dwellings
Residents at Multi-Family Dwellings shall receive the same Bulky Item Collection services
as Commercial Premises as set forth in Section 8.3.3.
8.2.7.3 Bulky Item Diversion
Bulky Items Collected pursuant to this Agreement may not be landfilled until the following
hierarchy of diversion efforts has been followed by Contractor:
a. Reuse as is (if energy efficient);
b. Disassemble for reuse or Recycling;
c. Recycle, Transformation, or other means of diversion; and
d. Disposal.
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This hierarchy is intended to preclude the use of front or rear loading packer vehicles for Bulky
Items unless the compaction mechanism is not used to compact the Bulky Items. The disposition
of Bulky Items shall be tracked by Contractor and this information shall be included in Contractor's
quarterly reports to City.
8.2.7.4 Proper Handling of Bulky Items
Contractor shall properly handle all materials required to be Collected as Bulky Items,
including specifically items that require special handling pursuant to the Environmental Laws,
such as materials that constitute Universal Waste and/or e-waste."
8.2.8 Targeted Neighborhood Abandoned Items Sweep
Contractor shall provide an abandoned Bulky Items sweep program for targeted
neighborhoods (the "Abandoned Items Sweep") as may be identified by the City Manager, with
the intent that this provision will apply to neighborhoods that might otherwise have a
disproportionate concentration of abandoned Bulky Items as compared to the rest of the City. The
Abandoned Items Sweep shall occur on the same day that refuse Collection occurs for the targeted
neighborhood. Contractor shall Collect all Bulky Items and other items abandoned in said targeted
neighborhoods during the Abandoned Items Sweep. If over 10% of the Customer accounts in a
targeted neighborhood are delinquent, Contractor may suspend the Abandoned Items Sweep for
that area. Contractor shall produce, keep current, and provide public information specifically
outlining its Abandoned Items Sweep, which shall specifically include the annual publication and
distribution of a brochure describing this service to Customers in the City targeted neighborhoods.
8.2.9 Residential Drop Off of Household Sharps Waste
Contractor shall endeavor to establish a location(s) in or near City at a pharmaceutical
establishment or other facility approved by City, where any resident of the City may drop off
Household Sharps Waste. City facilities shall not be used as a drop off location. Contractor shall
provide a list of all drop off facilities available to City residents for Household Sharps Waste to
the City as part of the annual report as set forth in Section 23.3.
8.2.10 Residential Drop-Off of Universal Waste
Contractor shall develop and implement a Universal Waste drop-off program where, at
City's request, Contractor shall provide up to six (6) public or private locations (including City
Hall), subject to City approval, for residents of the City to drop-off Universal Waste. Contractor
shall properly handle and dispose of, or provide a third party approved by the City Manager, to
handle and dispose of,all Universal Waste in accordance with all Applicable Law and,to the extent
legally possible, follow the hierarchy of diversion efforts set forth in Section 8.2.7.4.
8.2.11 Curbside Household Hazardous Waste Collection
Contractor shall Collect Household Hazardous Waste from Residential Premises on an on-
call basis at rates that do not exceed the maximum rates set forth in Exhibit A.
Page 30 of 110
8.3 Commercial Solid Waste Handling Services
8.3.1 Commercial Bins and Roll off Boxes
Contractor shall provide all Customers at Commercial Premises ("Commercial
Customers") with at least one Container for Collection of Refuse, and shall Collect all Refuse
placed therein for Collection not less than once per week, at rates that do not exceed the maximum
rates set forth in Exhibit A. Contractor shall provide additional Containers to Customers and shall
provide additional Collections upon request, or as may be required by City's Municipal Code,
health and safety requirements, or by the City Manager, and may charge rates for such services
which do not exceed the maximum rates set forth in Exhibit A. Bins and Roll off Boxes shall be
Collected by Contractor from the location upon each Customer's property designated for their
storage, and replaced to that location with gates and/or doors secured, as applicable, after
Collection is completed, unless different arrangements are agreed upon by the Customer and
Contractor. Notwithstanding anything set forth herein to the contrary, Contractor need not provide
Containers to Customers who chose to utilize their own Roll off Box compactors. Further,
Contractor may lease Roll off Box compactors to Customers at rates that it sets, which rates shall
not be regulated by this Agreement. Contractor shall provide Solid Waste Handling Services in
connection with Roll off Box compactors at rates that do not exceed the maximum rates set forth
in Exhibit A.
8.3.2 Commercial Carts
As an alternative to the requirements of Section 8.3.1, Contractor shall offer Collection in
sixty-four(64)or ninety-six(96)gallon Refuse Carts(subject to the provisions of Section 8.1.8(B))
to Commercial Premises where the Customers do not have space for, or do not generate enough
Refuse to require the use of Bins, Split Bins,or Roll off Boxes for Collection. Rates for Customers
at Commercial Premises (excepting Multi-Family Dwellings) receiving such service shall not
exceed the maximum rates set forth on Exhibit A for Commercial Refuse Carts; provided,
however, rates for Customers at Multi-Family Dwellings receiving such service shall not exceed
the maximum rates set forth on Exhibit A for Residential Cart Service. If Contractor and
Customer have a disagreement as to whether a Refuse Cart is appropriate, or if City determines
the Collection in a Refuse Cart causes health and safety or other concerns, City shall make the
final determination as to whether Collection in a Refuse Cart may occur.
8.3.2.1 Commercial Source Separated Collection Program
Contractor shall provide Customers at all Commercial Premises with a Source Separated
Collection Program meeting the requirements set forth below through a combination of Containers,
meeting the minimum standards set forth in Exhibit I, some of which are designated for the
Collection of Refuse,Recyclable Material, and Organic Waste. Contractor shall follow the Source
Separation Program Implementation Plan included as Exhibit F, the Sustainability and Diversion
Plan included as Exhibit G, and the Community Outreach and Education Plan included as Exhibit
H.
(A) Refuse Containers:
Page 31 of 110
Contactor shall provide all Customers with 'the number of Refuse
Containers reasonably needed for Refuse Collection at each Commercial Premises, and
shall Collect all Refuse placed therein for Collection not less than once per week, at rates
that do not exceed the maximum rates set forth in Exhibit A. If warranted by specific
circumstances at any given Commercial Premises, Split Bins may be utilized instead of
Refuse Carts, Bins, or Roll off Boxes. The size of Refuse Containers utilized, and the
frequency of their Collection, shall be mutually agreed upon by Contractor and its
Customers (except that Collection shall occur not less than one time per week), and City
shall have the right to impose minimum requirements for the number of Refuse Containers,
sizes, and more frequent Collection, should it determine such action is needed to protect
the public health, safety and welfare. In the event of any dispute as to the adequacy of the
number of Refuse Containers at any given Commercial Premises, the City Manager shall
have the ability to approve the number of Refuse Containers used at such location. In the
event extra pickups are required at a Commercial Premises in any given month, Contractor
may charge the Person who manages or owns the Commercial Premises for such pickups
an amount that does not exceed the maximum rate for "extra dumps" as set forth in the
attached Exhibit A.
(B) Recyclables Containers:
Contactor shall provide all Customers with the number of Recycle Containers
reasonably needed for Recyclable Material Collection at each Commercial Premises, and
shall Collect all Recyclable Material placed therein for Collection not less than once per
week, at rates that do not exceed the maximum rates set forth in Exhibit A. If warranted
by specific circumstances at any given Commercial Premises, Split Bins may be utilized
instead of Recycle Carts, Bins, or Roll off Boxes. The size of Recycle Containers utilized,
and the frequency of their Collection, shall be mutually agreed upon by Contractor and its
Customers (except that Collection shall occur not less than one time per week), and City
shall have the right to impose minimum requirements for the number of Recycle
Containers, sizes, and more frequent Collection should it determine such action is needed
to protect the public health, safety and welfare. In the event of any dispute as to the
adequacy of the number of Recycle Containers at any given Commercial Premises,the City
Manager shall have the ability to approve the number of Recycle Containers used at such
location. In the event extra pickups are required at a Commercial Premises in any given
month, Contractor may charge the Person who manages or owns the Commercial Premises
for such pickups an amount that does not exceed the maximum rate for "extra dumps" as
set forth in the attached Exhibit A. At a minimum, Contractor shall allow the materials
identified in Section 8.2.3 above to be placed for Collection in Recycle Carts. Should such
Recycle Carts or Bins be contaminated with materials not permitted to be placed therein
for Collection, beginning July 1, 2021, Contractor may charge the responsible Customer a
rate that does not exceed the maximum rate set forth in Exhibit A for contaminated loads.
Contractor shall deliver all Recyclable Material to a properly permitted facility that will
process Recyclable Material in a method that will provide the City with diversion credit
under AB 939, AB 341, AB 1594, AB 1826, and SB 1383.
(C) Organic Waste Carts, Bins and Roll off Boxes:
Page 32 of 110
Contactor shall provide all Customers with the number of Organic Waste
Containers reasonably needed for Recyclable Material Collection at each Commercial
Premises, bearing in mind space limitations, and shall Collect all Organics Waste placed
therein for Collection not less than once per week, at rates that do not exceed the maximum
rates set forth in Exhibit A. As part of the Commercial Organic Waste, Roll off Boxes
may only be used for the Collection of Green Waste. The size of Organic Waste Containers
utilized,and the frequency of their Collection, shall be mutually agreed upon by Contractor
and its Customers (except that Collection shall occur not less than one time per week), and
City shall have the right to impose minimum requirements for the number of Organics
Waste Container sizes and more frequent Collection should it determine such action is
needed to protect the public health, safety and welfare. In the event of any dispute as to
the adequacy of the number of Organic Waste Containers at any given Commercial
Premises,the City Manager shall have the ability to approve the number of Organic Waste
Containers used at such location. In the event extra pickups are required at a Commercial
Premises in any given month, Contractor may charge the Person who manages or owns the
Multi-Family Dwelling for such pickups an amount that does not exceed the maximum rate
for "extra dumps" as set forth in the attached Exhibit A. Should such Organic Waste
Containers be contaminated with materials not permitted to be placed therein for
Collection, beginning July 1,2021, Contractor may charge the responsible Customer a rate
that does not exceed the maximum rate set forth in Exhibit A for contaminated loads.
Contractor shall deliver all Organic Waste to a properly permitted facility that will compost
or process Organic Waste in a method that will provide the City with diversion credit under
AB 939, AB 1594, AB 1826, and SB 1383.
8.3.3 Commercial Bulky Item Service
Contractor shall provide unlimited Bulky Item Collection services to Commercial Premises
on an on-call basis. Contractor may charge rates for such services which shall not exceed the
maximum rates set forth in the attached Exhibit A. Bulky Item Collection service calls shall be
responded to within a reasonable time but not longer than seven (7) days from the date of the
Customer's call for service. Contractor shall produce,keep current,and provide public information
specifically outlining the Bulky Item pick-up service. Bulky Items Collected pursuant to this
Section are subject to the diversion and handling requirements set forth in Sections 8.2.7.3 and
8.2.7.4.
8.3.4 Monitoring and Cleaning of Bin Enclosures
Contractor shall work with the City Manager in identifying and resolving continual
problems with overflowing Bins or Bin enclosures, and/or other unsanitary conditions caused by
Customers. Contractor shall clean out any overflowing Bins or Bin enclosures within City within
twenty-four (24) hours of notification by City (Sundays and holidays excepted). Contractor shall
create a specific work order in response to each call received from City and shall provide City with
an annual "Summary of Clean Out Item Work Orders Completed." Such summary shall include,
but not be limited to, the date, time, hours spent, and types of items Collected. Contractor may
charge the Customer an Overage charge or and Enclosure Steam Cleaning charge in an amount
that does not exceed the maximum rate as set forth in the attached Exhibit A.
Page 33 of 110
8.4 Other Collection Programs As May Be Required by Law
In the event CalRecycle, or any federal, state, or local law or regulation, imposes upon City
or Contractor a requirement for the implementation of any program for the Collection of any waste
material (whether or not meeting the definition of Solid Waste hereunder) not already covered by
this Agreement,whether Commercial or Residential in nature, Contractor shall design and present
a program to City to comply with such requirement, which program shall meet the City Manager's
reasonable approval. Except with respect to programs which are required due to Contractor's
failure to achieve the diversion requirements set forth herein (resulting from Contractor's own
actions and not resulting from changes in disposal or recycling option), at such time as (if) any
such program is implemented,Contractor and City shall meet and confer in good faith to determine
a fair and reasonable adjustment to the maximum rates set forth on Exhibit A in order to
compensate Contractor for developing and implementing such a program as set forth in Section
24.5 of this Agreement. Contractor shall not be responsible for any fines or penalties arising from
City's failure or refusal to implement such programs developed by Contractor.
8.5 Roll Out Service
Certain Premises within the City Limits require Contractor to move a Bin in order to service
the Bin("Roll Out Service"). Contractor may charge said Premises for the Roll Out Service where
Contractor is required to move a Bin more than twenty-five(25)feet. Contractor may charge rates
for such Roll Out Service which shall not exceed the maximum rates set forth in the attached
Exhibit A.
8.6 Stable Matter Collection
Contractor shall provide any Customer, who so requests, with Roll off Boxes, Bins, or
Carts, as appropriate, for the Collection of horse manure and bedding at rates that do not exceed
the maximum rates set forth on Exhibit A, and shall Collect all such materials placed therein for
Collection not less than once per week. The size of Containers utilized, and the frequency of their
Collection, shall be mutually agreed upon by Contractor and its Customers (except that Collection
shall occur not less than one time per week), and City shall have the right to impose minimum
requirements for the number of Roll off Boxes, Bins, or Carts, as well as their sizes, and more
frequent Collection should it determine such action is needed to protect the public health, safety
and welfare. Contractor shall deliver all Collected Stable Matter to a properly licensed facility that
will compost or process Stable Matter in a method that will provide the City with diversion credit
under AB 939, AB 1594, AB 1826, and SB 1383.
At its option and with written notice to. Contractor, City may identify the licensed facility
that will compost or process Stable Matter in a method that will provide the City with diversion
credit under AB 939, AB 1594, AB 1826, and SB 1383. The Parties shall meet and confer upon
receipt of such notice to determine whether the maximum rates for such services should be
increased or decreased to reflect Contractor's increased or decreased costs of Collecting Stable
Matter. If maximum rates will be decreased, Contractor shall immediately decrease such rates and
deliver Stable Matter to the new facility. If maximum rates will be increased, Contractor shall
begin delivering Stable Matter to the new facility upon the completion of any process directed by
City to implement increased maximum rates.
Page 34 of 110
8.7 Temporary Services
Contractor shall provide Temporary Services on an on-call basis to any Customer
requesting such service pursuant to the following conditions:
(A) Bins and Roll off Boxes utilized in connection with Temporary Services
shall meet the minimum standards set forth herein and Containers shall be delivered within
twenty-four(24) hours of a call for such service, excepting Sundays and holidays.
(B) No charges excepting rates not exceeding the maximum rates set forth in the
attached Exhibit A related to Bins or Roll off Boxes utilized in connection with Temporary
Services shall be imposed by Contractor, unless approved in accordance with Section 8.10
(Special Services).
(C) City has in place an ordinance regulating the recycling and disposal of
Construction and Demolition Debris, and Contractor agrees to comply with all applicable
provisions thereof. The Customer shall be responsible for the costs of disposal of such waste
at rates that do not exceed the maximum rates as set forth in the attached Exhibit A.
(D) In addition to complying with any other requirements of the City's ordinance
regulating Construction and Demolition Debris, Contractor shall make all reasonable efforts
to recycle all Construction and Demolition Debris it Collects, especially to the degree such
loads contain clean inert materials. Towards this end, Contractor shall make available to
Customers involved in construction separate Containers within which to Collect different
types of marketable materials, such as dirt, steel, concrete and wood.
8.8 Recycling Obligations and Public Education Program
8.8.1 Minimum Requirements for Collection of Recyclable Material, Organic Waste, and
Stable Bedding Containers
Contractor shall utilize a truck dedicated for the purpose of Collecting Organic Waste from
Customers, such that Organic Waste which has been separated prior to Collection, once Collected,
is not commingled with Refuse or Recyclable Material. Similarly, Contractor shall utilize a truck
dedicated for the purpose of Collecting Recyclable Material, such that Recyclable Material
Collected in Recyclables. Carts or Recyclables Bins, once Collected, is not commingled with
Refuse or Organic Waste. All Recyclable Material separated prior to Collection and thereafter
Collected by Contractor pursuant to this Agreement shall be delivered to a properly permitted
facility for recycling and reuse purposes. All Organic Waste separated prior to Collection and
thereafter Collected by Contractor pursuant to this Agreement (including specifically materials
Collected in Organic Waste Containers, Stable Bedding Containers, and Holiday Trees) shall be
delivered to a properly permitted facility for recycling, mulching, composting, or alternative uses
for which diversion credit is provided as may be approved by CalRecycle. Contractor shall be
responsible for implementing programs which will divert Recyclable Material, Organic Waste,
and Stable Bedding from disposal in order to meet the diversion requirements of this Agreement.
All Roll off Boxes, whether for Commercial Premises or Temporary Service shall be delivered to
a properly permitted facility for recycling and reuse purposes.
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8.8.2 Extent of Applicable Franchise Rights
Nothing in this Agreement shall be construed as giving Contractor the right to Collect
Recyclable Material which has not been discarded and placed for Collection by Contractor in the
location designated for that purpose.
8.8.3 AB 939, AB 341, AB 1594, AB 1826, and SB 1383 Obligations, Guarantee, and
Indemnification
8.8.3.1 Warranties and Representations
Contractor warrants and represents that it is aware of and familiar with City's Source
Reduction and Recycling Element (the "SRRE"), that it is familiar with City's waste stream, and
that it has the ability to and will provide sufficient programs and services to ensure City will meet
or exceed the diversion goals(including,without limitation,amounts of Solid Waste to be diverted,
time frames for diversion, and any other requirements) set forth in AB 939, AB 341,AB 1594, AB
1826,and SB 1383 and all amendments thereto. Contractor shall do so without imposing any costs
or fees in an amount not to exceed the maximum rate as set forth in the attached Exhibit A.
8.8.3.2 Mutual Cooperation
City and Contractor shall reasonably cooperate in good faith with all efforts by each other
to meet City's diversion and other compliance requirements imposed by AB 939, AB 341, AB
1594, AB 1826, and SB 1383 and other Applicable Law. In this regard, City's obligations shall
include,without limitation,making such petitions and-applications as may be reasonably requested
by Contractor for time extensions in meeting diversion goals, or other exceptions from the terms
of AB 939, AB 341, AB 1594, AB 1826, and SB 1383 and other Applicable Law and reasonable
consideration of programs (and associated costs) offered by Contractor as set forth in Section 8.4.
8.8.3.3 Waste Reduction and Program Implementation
Contractor shall implement the programs identified in the SRRE and Household Hazardous
Wastes Element("HHWE") immediately upon the Effective Date hereof, and will implement any
programs required by any amendments or modifications thereto upon approval of any cost
increases. Contractor shall employ a Person as a recycling coordinator whose responsibilities will
be to implement the programs identified in the SRRE and HHWE. Contractor shall provide City
with monthly, quarterly and annual written reports in a form adequate to meet City's AB 939, AB
341, AB 1826, and SB 1383 related filing and reporting requirements to CalRecycle and to the
County of Orange throughout the Term of this Agreement wherein City's performance under the
above programs shall be set forth in detail. Contractor shall be responsible to prepare, or assist
City with the preparation of, all reports and other information as may be required by any agency,
including specifically,the State of California, in order to comply with AB 939,AB 341, AB 1826,
and SB 1383.
8.8.3.4 Minimum Diversion Requirements.
City requires Contractor to assist City in complying with CalRecycle diversion standards
as described in Sections 8.8.3.5 and 8.8.3.6 below. Contractor must provide documentation to City
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within forty-five (45) days of the end of each calendar year stating and supporting that calendar
year's diversion rate as set forth in Section 8.8.3.5 below. Contractor's Sustainability and
Diversion Plan is outlined in Exhibit G.
(A) If City fails to comply with CalRecycle diversion standards due to
Contractor's failure to implement the Franchised Diversion and public education programs
provided for in this Agreement(unless such failure is the result of forces outside the control
of Contractor or the result of City's failure or refusal to implement programs proposed by
Contractor) and Contractor fails to achieve a minimum annual Franchised Diversion Rate
as described in Section 8.8.3.5, Contractor must submit a Corrective Action Plan to assist
City to comply with Section 41780 and other Applicable Laws, by May 15th following the
year the diversion requirements were not met. Contractors Corrective Action Plan is subject
to approval by the City Manager, and to be approved must constitute a good faith corrective
action plan to allow City to comply with Public Resources Code section 41780 and other
Applicable Laws. Implementation of the corrective action plan will be at Contractors' sole
cost and expense. If Contractor fails to submit a corrective action plan acceptable to the
City, Contractor may be subject to Liquidated Damages as specified in this Agreement.
Provided that Contractor has implemented all required Contractor diversion and public
education programs required under this Agreement, and has submitted a corrective action
plan acceptable to the City, Contractor's failure to meet the Franchised Division
requirements under Section 8.8.3.5 shall not constitute an event of default under this
Agreement.
(B) If Contractor fails to meet its Franchised Diversion requirements or if City
fails to comply with CalRecycle diversion standards, and Contractor has implemented all
required Contractor diversion programs, the City may direct Contractor to modify its
programs, or implement new diversion programs. Any such modification of Contractor's
existing diversion programs or addition of new diversion programs done at the City's
request would be in accordance with Section 24.5.
(C) Notwithstanding any other provision of this Agreement to the contrary,
where CalRecycle has determined that there are no commercially viable markets for a
specific type of Recyclable Materials, and with written notice to City, Contractor is unable
to identify a market for one or more Recyclable Material despite the exercise of
commercially reasonable efforts to process and market the material, and determines, in the
interest of safeguarding public health, to dispose of the Recyclable Material, such a
determination shall not constitute a failure to implement service, a failure to implement a
program, or an event of default hereunder.
8.8.3.5 Diversion Rate Calculation. For purpose of determining whether
Contractor has met its diversion requirements under this Agreement.
City and Contractor agree the diversion rate will be calculated using the
following formula: "City's Pounds Per Person Per Day disposal
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allowance divided by the Pounds Per Day generated in each Calendar
Year. "
8.8.3.6 Contractor's Diversion Requirements. For purposes of this Section
8.8.3, the City's diversion rate is calculated by CalRecycle and must
meet or exceed the diversion requirements of the Applicable Laws,
including AB 939, AB 341, AB 1826, AB 1594, SB 1016, SB 1383,
and all amendments and related subsequent legislation including,
without limitation, amounts of Solid Waste to be diverted, time frames
for diversion, and any other requirements, and that it will do so without
imposing any costs or fees other than those set forth in Exhibit A,
except as provided in Section 24.5. Contractor's Franchised Diversion
requirements shall be deemed not to be met if City diversion rate does
not meet CalRecycle minimum requirements.
Contractor warrants that it is aware of and familiar with City's Solid
Waste stream, and that it has the ability to and must provide sufficient
programs and services designed to ensure City will meet or exceed the
diversion requirements as set forth in this Section, as well as the
diversion requirements of the Applicable Laws.
8.8.3.7 Guarantee and Indemnification
Contractor warrants and guaranties that it will carry out its obligations under this
Agreement such that: (i) assuming reasonable City cooperation, both it and City will at all times
be in compliance with the requirements of all Applicable Law including specifically AB 939 and
AB 341,and(ii)City will meet or exceed the diversion requirements(including,without limitation,
providing collection and processing services as required in this Agreement, amounts of Solid
Waste to be diverted, time frames for diversion, and any other requirements) set forth in AB 939,
AB 341, AB 1826, AB 1594, SB 1016, and SB 1383 and all amendments thereto. In this regard,
Contractor agrees that it will, in addition to any other requirement contained herein, at its sole cost
and expense:
(A) to the extent legally permitted, defend, with counsel acceptable to City,
indemnify, and hold harmless City and City's officials, employees, and agents from and
against all fines and/or penalties and other liabilities which may be imposed by CalRecycle
or any other regulatory agency if: (1) Contractor fails or refuses to timely provide
information relating to its operations which is required pursuant to this Agreement or any
Applicable Law and such failure or refusal prevents or delays City from submitting reports
required by Applicable Law in a timely manner; or (2) the source reduction and recycling
goals, diversion goals,program implementation requirements, or any other requirements of
Applicable Law are not met with respect to the waste stream Collected under this
Agreement;
(B) assist City in responding to inquiries from CalRecycle;
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(C) assist City in preparing for, and participating in, any review of City's SRRE
pursuant to Applicable Law;
(D) assist City in applying for any extension, including under Public Resources
Code section 41820, if so directed by City;
(E) assist City in any hearing conducted by CalRecycle relating to City's
compliance with Applicable Law;
(F) assist City with the development of and implement a public awareness and
education program that is consistent with the City's SRRE and HHWE,as well as any related
requirements of Applicable Law;
(G) provide City with recycling, source reduction, and other technical assistance
related to compliance with the Applicable Law;
(H) defend, to the extent allowed by law, with counsel acceptable to City, City
and City's officials, employees, and agents against the imposition of fines and/or penalties,
or any other liabilities, issued by CalRecycle pursuant to AB 939, AB 341, AB 1826, and
SB 1383;
(I) be responsible for and pay any fees, penalties or other costs imposed against
the City by CalRecycle, and to extent legally permitted indemnify and hold harmless City
from and against any fines, penalties, or other liabilities, levied against it for violation of
AB 939's, AB 341's,AB 1826's, and SB 1383's diversion requirements,or violation of any
other provision of the Applicable Law, arising from or in any way related to Contractor's
performance of its obligations under this Agreement, but not include those arising from
City's unreasonable failure or refusal to implement programs offered by Contractor;
8.8.4 Waste Generation/Characterization Studies
Contractor acknowledges that City may be required to perform Solid Waste generation and
disposal characterization studies periodically to comply with the requirements of AB 939 and SB
1383. Contractor agrees to perform such studies if required by City and further to participate and
cooperate with City and its agents and to accomplish studies and data collection and prepare
reports, as needed and directed by City, to determine weights and volumes of Solid Waste
Collected and characterize Solid Waste generated, disposed, transformed, diverted or otherwise
handled/processed to satisfy the requirements of AB 939 and SB 1383.
8.8.5 Implementation of Additional Diversion Services
In the event City does not meet the diversion,program,and reporting requirements imposed
by AB 939, AB 341, AB 1826, and SB 1383 with respect to all waste generated in City, City may
direct Contractor to perform additional services (including the implementation of new diversion
programs) or modify the manner in which it performs existing services, and Contractor agrees to
do so at such cost as approved pursuant to Section 24.5. Pilot programs and innovative services
which may entail new Collection methods and the use of new or alternative waste processing and
disposal technologies are included among the kinds of changes which City may direct.
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8.9 Additional Services
As part of the consideration for entering this Agreement, Contractor shall provide the
following additional services at no charge,and shall not adjust its rates to Customers to offset costs
incurred in providing any of the following services:
8.9.1 Collection From City Buildings and Facilities
Contractor shall, free of charge, provide Refuse, Recyclables, and Organic Waste
Collection services to all City buildings, facilities, parks located within the City. Contractor will
provide Collection in the same manner and on the same terms and conditions as service provided
to Commercial Customers and City shall comply with the requirements for such Commercial
Customers. Such services explicitly exclude the removal of Construction and Demolition Debris
for City projects.
8.9.2 Public Service Calls From City Departments
Contractor shall, free of charge, respond to calls from City's Maintenance and Code
Enforcement Divisions and from its Police Department, to provide Containers and dispose of
Bulky Items and other Solid Waste as a result of illegal or unauthorized dumping, or other Code
enforcement matters, occurring within City. Contractor agrees that if requested to provide such
services in connection with abatement activities for which reimbursement is sought from the
property owner by City through abatement liens or otherwise, Contractor will provide billing
information sufficient for City to include it in its liens, and Contractor will be paid at such time as
the abatement lien is paid, or reimbursement is otherwise obtained by City from the property
owner, plus pro rata interest and penalties that do not exceed the maximum rates and fees set forth
in Exhibit A. Upon receipt of a call for service from City made pursuant to this Section,Contractor
shall advise City within four (4) hours as to when service will be provided, and unless otherwise
agreed by City, service shall be provided within twenty-four (24) hours.
8.9.3 Collection at City Sponsored Events
Contractor shall provide Refuse, Recyclable Material, and Organic Waste Collection at all
City-sponsored or supported non-profit events. The number, type and service requirements for
these events may vary from year to year. This service shall include providing servicing and storing
Containers (cardboard boxes, Carts, Bins, and/or Roll off Boxes), and Collecting, processing and
Disposing of all Solid Waste Collected in a manner that complies with all other provisions of this
Agreement,and the Applicable Law,including those related to diversion. Contractor shall provide
these services for up to twenty (20) 36 cubic yard Roll off Boxes per calendar year at no cost to
City; provided, however, Contractor shall be responsible for paying landfill tipping or material
recovery facilities handling fees associated with such services.
8.9.4 Recycling and Organic Waste Assistance for Special Events
Contractor shall assist Persons designated by City (whether City employees or private
individuals)who are responsible for coordinating special events or events in large venues (such as
concerts or sporting events) in the implementation of recycling programs. Customer or event
planner, or upon request from either of them, Contractor, shall be responsible for preparing and
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submitting to City a "waste reduction and recycling plan" prior to such events. Contractor shall
submit to Customer detailed reports within 30 days of the event outlining the Solid Waste
Collected, and diverted, and Contractor shall include this data in its Annual Reports to City.
Notwithstanding the foregoing, Contractor may charge for refuse boxes, recycle boxes,box liners,
and other containers Contractor provides for said special events at rates that do not exceed the
maximum rates set forth on Exhibit A.
8.9.5 Holiday Trees
For the first two regularly scheduled pickup days after New Year's Day, Contractor shall,
free of charge,pick up all Holiday Trees placed out for Collection by Customers. Such trees shall
not be comingled with other Solid Waste and shall be delivered to a proper facility for processing,
rather than disposal, as required by the provisions hereof. All ornaments and other decorations
shall have been removed from the Holiday Trees.
8.9.6 Services for Public Trash and Recyclables Cans Along Streets and at Bus Stops
Contractor shall provide appropriate Containers for the Collection of Solid Waste at City
bus stops, and public right-of-ways throughout City in areas agreed upon in writing between
Contractor and City(both"Public Refuse Cans"and"Public Recyclables Cans"). Contractor shall,
free of charge,provide Collection services for said Public Trash Cans and Public Recyclables Cans
on a schedule to be submitted to the City Manager for approval. City may change the schedule for
the forgoing services to be provided at Public Trash Cans and Public Recyclables Cans. Contractor
shall service a minimum of 310 locations, collected from three (3)to six(6) times per week. A list
of the locations and service days for Public Trash Cans and Public Recyclables Cans shall be
updated and included in the annual report and provided to the City upon request.
8.9.7 Dirt Disposal
Contractor shall allow City to deliver clean (non-contaminated) dirt from City streets and
utility repair operations to Contractor's Material Recovery Facility, as long as the OC Waste and
Recycling Department accepts dirt for daily cover at their landfills. City shall be charged the
current processing rate for the facility for any load that has contaminated Solid Waste, concrete,
asphalt, wood or other materials other than clean dirt.
8.9.8 Free Disposal and Processing of City Delivered Waste
Contractor shall provide City with free disposal and processing, at Contractor's south
Orange County Materials Recovery Facility, or other CR&R designated facility as approved by
the City, of waste generated within City Limits and delivered from City owned and operated
vehicles, or authorized contracted vehicles. This waste may include Green Waste from City
authorized Public Works operations, as well as street sweeping debris from City's contracted
services. Such waste shall be limited to 1,000 tons per year, plus an additional 2% increase per
year,at no charge to City. Contractor may reject loads or charge for processing in the event current
local, state, or federal regulations result in an increase in fees, rates, or eventual uses of the
delivered waste. Should such waste be prohibited from use as alternative daily cover at local
landfills at the current no charge rate, Contractor and City agree to negotiate in good faith to
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determine an alternative use and corresponding cost of diversion or reimbursement to Contractor
for the end costs of the delivered waste as set forth in Section 24.5 of this Agreement.
8.10 Special Services
Contractor may provide special pickup procedures or services in addition to the services
described herein for Customers who request or require such services at reasonable rates established
by Contractor, which rates are subject to approval by the City Manager. Contractor shall notify
the City Manager of any such services prior to such time as they are provided in order to allow the
City an opportunity to conduct necessary inspections, review the proposed rate, and impose
appropriate regulations.
8.11 Non-Profit Assistance
Contractor shall provide Roll off Boxes or Bins to any qualified or certified non-profit
group, (e.g., Boy Scouts, Girl Scouts, Boys' and Girls' Clubs, churches, Earth Clubs, etc.).
Contractor shall not charge such groups rates in excess of Contractor's actual transportation costs
incurred in dropping off and picking up the Containers; provided, however, Contractor shall
impose no charge for this service unless the non-profit group receives a monetary payment from
recycling the materials Collected in the Containers and such proceeds exceed Contractor's actual
transportation costs. Contractor shall appropriately dispose of or divert any Refuse, Recyclable
Material, or Organic Waste Collected pursuant to this Section.
SECTION 9.
MINIMUM STANDARDS FOR CONTRACTOR'S SOLID
WASTE HANDLING SERVICE COLLECTION VEHICLES
9.1 General
Contractor shall provide vehicles for the Collection of Solid Waste("Collection Vehicles")
that are sufficient in number and capacity to efficiently perform the work required by this
Agreement in strict accordance with its terms. Contractor is expressly obligated to provide such
Collection Vehicles and routes as are required to meet the service standards set forth herein.
Contractor shall have available on Collection days sufficient back-up vehicles for each type of
Collection Vehicle used to respond to complaints and emergencies. Upon or prior to the Effective
Date of this Agreement and prior to the start of any extension period of this Agreement pursuant
to Section 6, Contractor shall provide City with a report containing the information required under
South Coast Air Quality Management District's Rule 1193(d)(7).
9.2 Air Quality/Fuel Requirements
Contractor's Collection Vehicles shall comply with all rules and regulations of the South
Coast Air Quality Management District, the Air Resource Board, and any other regulatory body
that may be in effect during the Term of this Agreement, as well as other federal, state and local
laws and regulations that may be enacted during the Term of this Agreement. Contractor's
Collection Vehicles shall meet or exceed such air quality standards as may be adopted by the
forgoing regulatory bodies during the Term. Contractor's Collection Vehicles shall comply with
the requirements in the South Coast Air Quality Management District's Rule 1193.
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9.3 Specific Requirements
Each Collection Vehicle utilized by Contractor in the performance of this Agreement shall
meet the following minimum standards:
(A) Each Collection Vehicle shall be registered with the California Department
of Motor Vehicles.
(B) Each Collection Vehicle shall be inspected regularly by Contractor, and not
less than once every other year,to ensure it meets the requirements of the California Vehicle
Code and the California Highway Patrol. Contractor shall provide copies of its Biannual
Inspection of Terminal ("BIT") inspection reports to City within 30 days of its receipt of
such reports and shall make all records related to its Collection Vehicles, including
Contractor's maintenance records, available to City upon request by the City Manager. It is
the intention of this provision that all Collection Vehicles be inspected at least once per year
-- every other year through a BIT inspection, and in alternative years at least once (if not
more often)by Contractor.
(C) Each Collection Vehicle shall be equipped with devices capable of covering
every open section of the Collection Vehicle in which Solid Waste may be placed and,while
operating upon the public rights-of-way, shall be covered so as to prevent any Solid Waste
from falling or being blown or otherwise dislodged from the Collection Vehicle.
(D) Each Collection Vehicle shall be continuously maintained so as to both: (1)
meet the highest industry standards with regards to efforts to prevent liquid from leaking
and to the degree possible ensure each Collection Vehicle is "watertight" and "leak-proof'
and, (2) at all times comply with the provisions of all laws and regulations including the
Vehicle Code and any applicable NPDES permit, with regard to materials leaking from
Collection Vehicles. Contractor shall be responsible to promptly clean any spillage or Solid
Waste that leaks or otherwise escapes the Collection Vehicle.
(E) Each Collection Vehicle shall be painted periodically, which shall include
all necessary body work, and shall be regularly cleaned, so that such Collection Vehicles do
not become unsightly, as determined by the City Manager. Each Collection Vehicle shall
be painted with Contractor's colors and identifying information as required herein.
(F) Contractor's name, local or toll-free telephone number, and a Collection
Vehicle number shall be visibly printed or painted in letters not less than three inches in
height on both sides of each Collection Vehicle. Any other information or signage printed,
painted, or displayed on Contractor's Collection Vehicles, when such Collection Vehicles
are providing Collection services within City Limits, shall be subject to approval by City.
(G) Each Collection Vehicle shall be maintained in a clean and sanitary
condition, both inside and out and shall be washed at least once every seven (7) calendar
days.
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(H) Each Collection Vehicle shall carry a broom, shovel, and operable fire
extinguisher, and shall be equipped with a communication device sufficient to allow the
driver to communicate directly with Contractor's dispatcher and/or main office.
(I) Each Collection Vehicle shall be kept in good repair and working order, and
shall be equipped with appropriate safety equipment, including any new safety related
technologies that become standard in the waste industry, and at a minimum shall have a
video monitor based back-up system, or its equivalent. Contractor shall keep a sufficient
supply of replacement parts and equipment on hand to ensure adequate vehicle maintenance
and timely and continuous performance of the services contemplated by this Agreement.
(J) Each Collection Vehicle shall be equipped with the so called"Smart System
Technology" whereby Contractor can track the location of and services provided by each
Collection Vehicle with a computer based monitoring system. Upon request from City,
Contractor shall provide any available data from this system, such as route tracking
information and similar data that may be useful in investigating Customer complaints.
(K) Contractor shall inspect each Collection Vehicle daily to ensure that all
equipment is operating properly. Collection Vehicles which are not operating properly shall
be removed from service until repaired and operating properly. Contractor shall perform
all scheduled maintenance functions upon Collection Vehicles in accordance with the
manufacturer's specifications and schedule. Contractor shall repair, or arrange for the repair
of, all of its Collection Vehicles and equipment for which repairs are needed because of
accident, breakdown or any other cause so as to maintain all equipment in a safe and
operable condition. Contractor shall keep accurate records of all Collection Vehicle
maintenance and repair, recorded according to date and mileage, including signed
verifications that repairs and maintenance has been properly performed,and shall make such
records available to City upon request.
(L) No Collection Vehicle shall be utilized if it is leaking brake, hydraulic, or
other fluids,and Contractor shall clean up any leaks or spills from their Collection Vehicles
per the NPDES permit in effect at the time. No fluids shall be washed into storm drains at
any time. All NPDES dry-cleaning measures shall be complied with. All Collection
Vehicles must be equipped with absorbent for such cleanup efforts.
(M) Upon request, Contractor shall furnish City a written inventory of all
equipment, including Collection Vehicles, used in providing service pursuant to this
Agreement. This inventory shall list all equipment by manufacturer, ID number, date of
acquisition, type and capacity.
(N) Contractor shall utilize Collection Vehicles of a size,weight,nature,and type
so as to not be unreasonably intrusive on the community with respect to noise, emissions,
maneuverability, safety, and other factors and to avoid or minimize pavement damage and
wear and tear of the street or adjacent properties, as approved by the City Manager.
(0) Contractor shall not load Collection Vehicles in excess of the manufacturer's
recommendations or limitations imposed by state or local laws or regulations. Noise levels
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of equipment used for Collection shall not exceed 75db (seventy-five decibels) when
measured at a distance of twenty-five (25) feet from the Collection Vehicle, five (5) feet
from the ground.
9.4 Costs of Operation and Damages
Contractor shall be responsible for any costs incurred in connection with ensuring all
Collection Vehicles comply with all Applicable Law, including without limitation, any such laws
and regulations that may now exist or hereinafter be adopted relating to noise, fuels, emission
standards, or weight limits.
9.5 City Inspection
City may cause or require any Collection Vehicle used in performance of this Agreement
to be inspected and tested at any time and in such manner as may be appropriate to determine that
the Collection Vehicle is being maintained in compliance with the provisions of this Agreement.
9.6 Correction of Defects and Removal of Vehicles from Use within City
Contractor agrees to immediately remove from service, and replace or repair, to the City's
satisfaction, any Collection Vehicle which City determines to be of unsightly appearance, unsafe,
unsanitary, leaking, out of compliance with any law or regulation or this Agreement, or otherwise
in an unsatisfactory operating condition; and any such Collection Vehicle shall not be returned to
service until the City Manager gives his written consent for its return.
SECTION 10.
CONTRACTOR'S SOLID WASTE HANDLING
SERVICE PERSONNEL
10.1 Uniforms
Each of Contractor's Collection employees shall wear a clean uniform bearing Contractor's
name.
10.2 Identification of Employees
Contractor shall provide business cards or similar devices, for all of its employees, and all
authorized subcontractors, who may make personal contact with Customers. City may require
Contractor to notify Customers yearly of the form of said identification.
10.3 Driver's License
Each employee operating a vehicle as part of his or her duties shall, at all times, carry a
valid operator's license for the type of vehicle he or she is operating. All employees who may have
contact with Customers in the course of performing their duties shall possess the ability to
communicate effectively with Customers.
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10.4 Screening of Field Employees
Contractor shall make reasonable efforts to determine if its employees working in the field
(i.e., drivers of Collection Vehicles, and employees otherwise involved in Collection at Customer
Premises) have been convicted of a felony, and shall identify any such employees known to it to
City. City shall have the ability to require that any employee so identified by Contractor not work
in the field within City.
10.5 Discontinued Use of Unsatisfactory Employees
No employee shall continue to have any involvement whatsoever with regard to any work
in anyway relating to or arising from this Agreement if City gives notice to Contractor that such
employee is determined by City to be discourteous, disorderly, inefficient, or otherwise
objectionable (provided the term "otherwise objectionable" shall not permit City to "ban" an
employee for reasons that violate public policy; and,further, City shall give a reason for requesting
the "ban" of any employee from engaging in work related to this Agreement).
10.6 Training and Legal Compliance
Contractor shall provide operating and safety training that meets minimum Ca1OSHA
standards for all personnel, and shall comply with all laws and regulations applicable to its
employees and personnel.
10.7 Customer Service
10.7.1 Office Hours
Contractor shall maintain an office for communication with the public that at a minimum,
will be open from 8:00 a.m.to 5:00 p.m. Monday through Friday and from 8:00 a.m.to 12:00 noon
on Saturdays. At least one responsible and qualified representative of Contractor, capable of
communicating in English and Spanish, shall be present and available during all times that an
office is required to be open as noted above ("Office Hours"), for personal communication with
the public regarding Billing,the payment of Bills, complaints,customer service inquiries, etc., and
a similarly qualified Person shall be available for communication with the public by phone during
any times other than Office Hours when Collection is occurring.
10.7.2 Telephone Customer Service Requirements
10.7.2.1 Toll Free Number
Contractor shall maintain a toll-free telephone number that rings at an office within Orange
County at all times during Office Hours. Both English and Spanish speaking personnel will be
available during Office Hours to assist Customers with telephonic inquiries. Contractor shall have
the ability (through the use of outside resources or otherwise) to communicate with Customers
who only speak Spanish to ensure their inquiries, questions,complaints and other matters are dealt
with in a reasonably timely fashion. All such personnel shall be polite and responsive, and shall
be sufficiently knowledgeable, and have the authority to respond and/or advise Customers seeking
assistance. Contractor's telephone system shall be adequate to handle the volume of calls typically
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experienced on the busiest days. Contractor shall provide City with a 24-hour emergency number
to a live Person, not voice-mail.
10.7.2.2 Call Responsiveness
Contractor shall make reasonable attempts to answer all phone calls within five (5) rings.
If a call has been placed on hold for three (3) minutes, the caller will either be switched to a
message center which shall be responsible to obtain the caller's address and phone number, or a
Customer service representative will obtain the Customer's address and a number at which the call
can be returned. Contractor shall make at least three attempts within the next twenty-four (24)
hour period to return the call, with the first such attempt not more than one(1) hour after the caller
leaves the message. If Contractor is unsuccessful in contacting the Customer after following this
procedure, it shall send a letter to the caller indicating its efforts.
10.7.3 Complaint Documentation
All service complaints shall be directed to Contractor. Contractor shall log all complaints
received and said log shall include the date and time the complaint was received,the name, address
and telephone number of the complaining party, a description of the complaint, the name of the
employee recording the complaint and the action taken by Contractor to respond to and remedy
the complaint. All written Customer complaints and inquiries shall be date-stamped when
received. All complaints shall be initially responded to within one (1) business day (Monday
through Friday) of receipt. Contractor shall log action taken to respond to and remedy the
complaint. Daily logs of complaints shall be retained for a minimum of twenty-four (24) months.
All Customer service records and logs kept by Contractor shall be available to City upon request.
City shall, at any time during regular Office Hours, have access to Contractor's Customer service
department for purposes that may include monitoring the quality of Customer service or
researching Customer complaints. Contractor shall provide to City on a monthly, quarterly, and
annual basis, a complaint log, in a form satisfactory to the City, that includes all of the complaints
logged pursuant to this Section, the complainant and the resolution.
10.7.4 Resolution of Customer Complaints
Disputes between Contractor and its Customers regarding the services provided in
accordance with this Agreement may be resolved by the City. The City's decision shall be final
and binding. Should Contractor and Customers not be able to establish a mutually acceptable fee
to be charged for special services as set forth in Section 8.10,the matter shall be dealt with pursuant
to this Section, be determined by the City, and the City's decision shall be final. Intervention by
the City is not a condition precedent to any rights or remedies third parties might otherwise have
in any dispute with Contractor. Nothing in this Section is intended to affect the remedies of third
parties against Contractor.
10.7.5 Government Liaison
Contractor shall designate in writing a "Government Liaison" who shall be responsible for
working with City and/or City's designated representative(s)to resolve Customer complaints. City
shall have the right to approve Contractor's choice for a liaison.
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10.8 Community Outreach and Education
10.8.1 General
Contractor acknowledges and agrees that education and public awareness are critical, key
and essential elements of any efforts to achieve the requirements of AB 939, AB 341, AB 1826,
SB 1383, and all subsequent legislation. Accordingly, Contractor agrees to exploit opportunities
to expand public and Customer knowledge concerning needs and methods to reduce, reuse and
recycle Solid Waste and to cooperate fully with City in this regard. Contractor's shall comply with
the Source Separation Program Implementation Plan included as Exhibit F,the Sustainability and
Diversion Plan included as Exhibit G, and the Community Outreach and Education Plan included
as Exhibit H.
10.8.2 Sustainability Representative.
Contractor shall provide one (1) half-time equivalent Sustainability Representative
dedicated to promoting high participation by Customers and high diversion from disposal for
Contractor's provided Recyclables and Organic Waste programs, including conducting site visits
and provide outreach and education in support of meeting Franchise and CalRecycle Diversion
requirements and to meet State mandates associated with AB 939, AB 341, AB 1826, AB 1594,
SB 1016, and SB 1383, and all amendments and related subsequent legislation. Contractor's
Sustainability Representative shall be responsible for implementation of the Source Separation
Program Implementation Plan included as Exhibit F, the Sustainability and Diversion Plan
included as Exhibit G, and the Community Outreach and Education Plan included as Exhibit H.
Contractors' Sustainability Representative shall be available as needed to meet with the CITY,
and/or the City's designated representative, Orange County staff, and CalRecycle representative.
Contractor shall maintain a program of providing information relevant to the need and the
methods to reduce, reuse and recycle Solid Waste, and Contractor upon request from City, may
include such information along with Bills provided to Customers. All public education materials
shall be provided in English and Spanish, and approved in advance by City. Contractor shall keep
a record of all promotional and public education materials utilized, and shall provide quarterly
reports summarizing its public outreach and education efforts.
10.8.3 Public Outreach
At a minimum, Contractor shall conduct school assemblies and promote recycling through
presentations and educational materials to the Chamber of Commerce, homeowners associations,
construction contractors and other civic groups. Contractor shall also provide articles on recycling
for local newsletters.
10.8.4 On-going Education Requirements
In order to promote public education, in addition to any other materials it develops,
Contractor shall create the following public education materials and programs at its expense,which
will be distributed as indicated below. All of these materials and programs shall be produced
and/or available in both English and Spanish languages,and all written materials shall be approved
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by City in advance of distribution, and shall bear the City seal, unless otherwise approved by the
City.
10.8.4.1 Annual Notices
Not less than once each year during the Term of this Agreement, Contractor shall prepare
and distribute to each Customer a brochure providing relevant information about Contractor's
services, including, at a minimum: information regarding access to and use of available services;
Collection schedules; holiday Collection schedules; Contractor's Customer service numbers;
procedures to begin and terminate services; and information promoting and explaining available
programs, such as Split Bin Collection, Source Separated Recyclables Collection, Source
Separated Organic Waste Collection, Holiday Tree and Bulky Item Collections, the availability of
Household Hazardous Waste and E-waste Collection,and the proper handling and disposal of such
wastes.
10.8.4.2 How-To Brochure
Contractor will prepare and distribute a brochure packet to new Customers when they start
service. This packet will contain updated information on how to use the Contractor-provided
Carts, when, where and how to place Solid Waste for Collection, and who to contact with service
or Billing questions.
10.8.4.3 Corrective Action Notice
Contractor shall develop a corrective action notification form for use in instances where a
Customer sets out inappropriate materials for Collection, that explains the appropriate manner for
disposal of such items.
10.8.4.4 Contractor Representative
Contractor shall retain on its staff an individual who shall as part of his or her job function
routinely visit civic groups, school assemblies, and homeowners' associations, to promote and
explain the recycling options and other programs that Contractor offers, and participate in
demonstrations and civic events.
10.8.4.5 Web Site Page
Contractor shall dedicate one page of its web site to City services, which shall include at
least the following information: a listing of contact numbers for Customer Service; information
on Bulky Items Collection; Collection schedules, including holiday schedules; and the procedures
to begin and terminate services. During the first six months following the implementation of new
services hereunder, this web page shall also provide information explaining the new service, and
the proper use of Carts.
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SECTION 11.
CONTRACTOR'S CONSIDERATION
In addition to any other consideration set forth herein, as part of its consideration for
entering this Agreement,and for the exclusive franchise,right and privilege to provide Solid Waste
Handling Services within City as specified herein Contractor shall provide the following:
11.1 Reimbursement of Negotiation Costs
Contractor shall pay to City a one-time lump sum payment of Two Hundred Fifty Thousand
Dollars ($250,000) to reimburse the City for its out-of-pocket costs (including specifically
consultant and legal fees) incurred in connection with the negotiation and ultimate award of this
Agreement. Contractor shall make such payment within thirty (30) days of execution of the
Agreement.
11.2 Administrative Cost Reimbursement
On or before July 1, 2020, and on or before July 1 each year thereafter, Contractor shall
make a payment to City in the amount more fully set forth in this paragraph intended to defray its
administrative costs related to this Agreement (the "Administrative Cost Reimbursement"). The
amount of the annual Administrative Cost Reimbursement shall be Seventy-Five Thousand Dollars
($75,000.00) [adjusted annually by the change in the Consumer Price Index for the 12 month
period ending the preceding December 31, for All Urban Consumers, CUUSS49ASA0 not
seasonally adjusted, all items index (CPI-U) — Los Angeles-Long Beach-Anaheim average]. If
any Administrative Cost Reimbursement payment is not paid by Contractor within 10 days of due
date, and in addition to any other remedy provided by law, Contractor shall pay to City a penalty
in an amount equal to ten percent (10%) per month, or portion thereof, of the amount owing until
paid.
11.3 AB 939 Support and Outreach Payment
On or before July 1, 2020, and on or before July 1 each year thereafter, Contractor shall
make a payment to City in the amount more fully set forth in this paragraph intended to defray its
administrative costs related to City support and outreach to ensure compliance with AB 939 and
other Applicable Law(the "AB 939 Support and Outreach Payment"). The amount of the annual
AB 939 Support and Outreach Payment shall be One Hundred Thousand Dollars ($100,000.00)
[adjusted annually by the change in the Consumer Price Index for the 12 month period ending the
preceding December 31, for All Urban Consumers, CUUSS49ASA0 not seasonally adjusted, all
items index (CPI-U) — Los Angeles-Long Beach-Anaheim average]. If any AB 939 Support and
Outreach Payment is not paid by Contractor within 10 days of due date, and in addition to any
other remedy provided by law, Contractor shall pay to City a penalty in an amount equal to ten
percent (10%) per month, or portion thereof, of the amount owing until paid.
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11.4 Legislative and Regulatory Compliance Payment
On or before July 1, 2020, and on or before July 1 each year thereafter, Contractor shall
make a payment to City in the amount more fully set forth in this paragraph intended to defray its
administrative costs related to utilizing City staff or third parties to document and determine City
compliance with Applicable Law (the "Legislative and Regulatory Compliance Payment"). The
amount of the annual Legislative and Regulatory Compliance Payment shall be One Hundred
Twenty-Five Thousand Dollars ($125,000.00) [adjusted annually by the change in the Consumer
Price Index for the 12 month period ending the preceding December 31, for All Urban Consumers,
CUUSS49ASA0 not seasonally adjusted, all items index (CPI-U) — Los Angeles-Long Beach-
Anaheim average]. If any Legislative and Regulatory Compliance Payment is not paid by
Contractor within 10 days of due date, and in addition to any other remedy provided by law,
Contractor shall pay to City a penalty in an amount equal to ten percent (10%) per month, or
portion thereof, of the amount owing until paid.
11.5 Franchise Fee
11.5.1 Monthly Franchise Fee
Contractor shall pay to City,a franchise fee equal to five percent(5%)of Contractor's annual Gross
Receipts each year, or portion thereof, during the entire Term of this Agreement (the "Franchise
Fee"). Said Franchise Fee shall be paid to City monthly on or before the thirtieth (30th) day of
each month. Should any such due date fall on a weekend or holiday in which the City's business
offices are closed, payment shall be due on the first day thereafter in which the City's business
offices are open. The amount of each payment shall be equal to five percent (5%) of Contractor's
Gross Receipts in the calendar month preceding the date payment was due. The Franchise Fee due
hereunder shall apply to Gross Receipts of Contractor collected after the expiration of the Term
hereof relating to Contractor's performance during the Term hereof. Franchise Fees shall be
accompanied by a statement certified by an officer of Contractor attesting to the accuracy of the
amounts paid, and setting forth the basis for their calculation in a manner acceptable to City. The
Contractor and City agree that the Franchise Fee and other payments in this Section 11.5 are
negotiated amounts that are reasonably related to the value of the rights granted to Contractor
under this Agreement.
11.6 Services at City Facilities
Contractor shall provide Solid Waste Handling Services(including specifically Collection,
disposal and processing) at all Premises owned and/or operated by the City at no cost to City, and
shall provide Containers for such routine service as City deems appropriate for each of its various
Premises (i.e., Carts, Bins,or Roll off Boxes). Such services shall be provided for all existing City
facilities included in Exhibit B, as they may be expanded from time to time, as well as all new or
additional facilities acquired/constructed during the Term hereof at no additional cost. Such
services explicitly exclude Construction and Demolition Debris pick-up and disposal unless paid
for by the City or its construction/demolition contractor. Contractor shall carry out its obligations
pursuant to this provision in a manner, and to a degree, approved by the City Manager.
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SECTION 12.
CHARGE FOR LATE PAYMENTS
In the event Contractor fails to timely make any of the payments provided for in this
Agreement (whether reimbursements, Franchise Fees, payments of funds collected in connection
with Billing services, or otherwise), and unless disputed in writing by Contractor, Contractor shall
pay to City, as additional consideration, a sum of money equal to five percent(5%) of the amount
due. This amount is required in order to defray those additional expenses and costs incurred by
City by reason of the delinquent payment including, but not limited to, the cost of administering,
accounting for, and collecting said delinquent payment and the cost to City of postponing services
and projects necessitated by the delay in receiving the revenue. In addition, any amounts not paid
to City by Contractor within sixty(60)days of the due date shall be subject to interest in the amount
of eighteen percent(18%)per annum, or the maximum rate allowed by law if lesser, calculated on
a daily basis for each day such sums remain past due.
SECTION 13.
CONTRACTOR'S BILLING SERVICES AND SYSTEMS
13.1 Billing
Contractor shall provide services pursuant to this Agreement at rates it sets, charges to, and
collects from Customers; provided, however, Contractor's rates shall not exceed those set forth in
the attached Exhibit A, which sets out the maximum rates that may be charged by Contractor for
the various different service options that may occur hereunder, as such maximum rates may be
adjusted from time to time pursuant to the terms hereof. Contractor shall provide all Customers
with itemized Bills, detailing charges for all services, including charges for late payments, as well
as the period of service to which the Bill applies. Contractor acknowledges that it, and not
Customers, is to pay a Franchise Fee, and the other fees noted herein to City as consideration for
this Agreement. Accordingly, Contractor's Bills shall not include separate itemization of a
"Franchise Fee," or other similar designation relating to fees which Contractor is required to pay
to City. Contractor shall reproduce and include in any Billing, at no additional cost, one page
informational "inserts" provided by City.
Billings may be made on a quarterly basis in advance of services being provided for all
Customers at Single Family or Multi-Family Dwellings utilizing Carts for Collection, and on a
monthly basis in advance for all other Customers. Premises ordering service after the first of the
month or canceling service prior to the end of the month shall be charged on a prorated per-pickup
basis.
13.1.1 Suspension of Service Due to Non-Payment
Contractor may discontinue service to any Customer as set forth in this Section. Customers
may be advised that account payments are due within thirty (30) days after the date of Billing.
Contractor may notify Customers, using a form approved by the City Manager, that accounts are
past due thirty-five(35)days after the initial invoice date, and thereafter may send a final reminder
notice forty-five (45) days after the initial invoice date. Said forms shall contain a statement that
services may be discontinued sixty (60) days from the date of the initial invoice if payment is not
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made before that time. If payment is not made by the expiration of said sixty (60) day period,
Contractor may discontinue service to that Customer upon the expiration of said sixty (60) day
period. Contractor shall resume Solid Waste Collection on the next regularly scheduled Collection
day for any Customer whose service is discontinued upon receipt of payment of delinquent fees
and any related service restart charges in accordance with the maximum rates set forth in Exhibit
A, or at such sooner time as directed to do so by City. Contractor may not charge for service
during any period in which service was suspended. Any delinquent fees or service charges to be
imposed in connection with delinquent accounts shall not exceed the maximum rates set forth in
Exhibit A. A deposit equal to the maximum rate for one month's service as set forth on Exhibit A,
as such rates may be amended from time to time, may be required of accounts which have been
discontinued for non-payment prior to re-instituting service at such accounts. Notwithstanding the
above, in the event of a Billing dispute and/or to avoid negatively impacting public health or safety,
Contractor shall not suspend service to any Customer without the City's prior consent, and shall
continue to provide service to any Customer if directed to do so by City without regard to the status
of said Customer's account. Any deviation from this sample procedure shall be submitted for
approval to the City Manager.
13.1.2 Unoccupied Premises
During any time when Contractor is made aware that a Premises is unoccupied for more
than forty-five (45) days, and Collection services are not provided by Contractor, Contractor shall
not Bill such Premises for Solid Waste Collection. Contractor may remove its Containers from
any Premises after being notified by a Customer that service is to be cancelled as a result of the
Premises being unoccupied. The Customer at any such Premises shall be responsible to provide
notice to Contractor to cease service due to a vacancy, as well as reasonable evidence pursuant to
such guidelines as the City Manager is hereby authorized to develop, demonstrating the Premises
was vacant for the period in question. Such Customers shall be entitled to a refund from Contractor
for any amounts paid to Contractor for each thirty(30) day period during which the vacancy exists.
Any Customer grievance regarding a-claim that .a Premises was unoccupied and received no
service,and hence should not be Billed for a given period pursuant to this Section,may be appealed
by the Customer to the City Manager whose decision shall be final. It is the intent of the Parties
that a Contractor shall not be entitled to charge for services which are not needed or used.
Accordingly,the time frame set forth in this Section is not intended to suggest that Contractor may
Bill Customers for up to 45 days of service in situations in which no service is needed or used due
to a vacancy.
13.2 Minimum Requirements for Billing Statements
In addition to any other pertinent data, Billing statements mailed by Contractor shall be
printed to contain the following information, and the language contemplated for compliance with
this requirement shall be subject to the City Manager's approval:
(A) A "statement date" indicating the date the Bill is generated and mailed.
(B) For Residential Cart service:the service address associated with the account,
the Billing address, an itemized quantity of each type of service the Customer receives, the
maximum rate charged for each type of service, and the bar code associated with any Carts
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located at the address when(if) available. Customers should be able to determine from the
Bill the types of services they are receiving, and the rates charged for each individual
service.
(C) A notice to Customers that payments are due upon receipt of the Bill, and
considered delinquent if not paid on or before the 30th days following the invoice date, an
advisement of the date and time by which payments must be received in order to avoid
delinquent fees (i.e., 4:00 p.m. on the 60th day following the statement date), and a
notification of the amount of fees that will be imposed and the potential for service
interruptions if payments are not received by the specified date and time.
(D) An advisement to Customers that payments can be made in the following
manner:
(1) by mailing payment to Contractor at such address as Contractor may
designate; or
(2) by automatic withdrawal from a checking account; or
(3) by major credit card on-line (i.e., via the Internet).
(E) An advisement that inquiries relating to Solid Waste Collection should be
directed to Contractor, including an address, phone number and interne site, for such
inquiries.
13.3 Billing System
13.3.1 Computerization of Account Information
Contractor shall provide and maintain, at its expense, computer equipment sufficient to
operate pertinent computer programs and otherwise provide the services required by this Section.
Contractor shall create, at its own expense, computer programs sufficient to operate a
computerized Billing system, permanently maintain all account records and otherwise meet the
requirements of this Section.
13.3.2 Minimum Computer Programming Requirements
In addition to any other requirements set forth herein, the programs created by Contractor
to operate and maintain the Billing system shall at a minimum be able to perform the following
functions:
(A) create a permanent record of any adjustment to a Customer's account;
(B) work in connection with a backup system such that all Customer account
data and records is protected from a computer failure and permanently preserved on not less
than a daily basis;
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(C) allow Customers to make payments on-line (i.e.,via the Internet)by a major
credit card.
13.3.3 Billing Inquiries
All Billing inquiries shall be entered into the computerized Billing system. Contractor's
computer programs shall keep a permanent record of all Billing inquiries and all adjustments to
Customer Bills resulting therefrom.
13.3.4 Distribution of Public Information
If requested to do so by City, and at no charge to City, Contractor shall insert any printed
material prepared by City into its Billing statements for delivery to its Customers. City shall not
request Contractor to include any printed material in its Bills if such material is of a size, shape,
or weight that would increase Contractor's postage costs or if such material does not fit into the
envelopes utilized by Contractor to mail the Bills. Any printed material to be included in the Bills
to be mailed by Contractor shall be provided to Contractor within a reasonable time in advance of
Contractor's scheduled mailing date,such that the insertion of such material into Billing envelopes
does not delay their scheduled mailing date.
13.4 Payment, Accounting Systems
13.4.1 Collection and Processing of Payments
13.4.1.1 Accounting and Deposit of Funds
All payments received by Contractor shall be appropriately credited to Customer accounts,
deposited in a bank account and accounted for in a businesslike manner utilizing generally
accepted accounting principles. To facilitate audits and record keeping Contractor shall make all
withdrawals from its bank accounts by check, ACH debit/credit or wire, regardless of whether the
withdrawal is to provide funds to City, Contractor, or any permissible subcontractor of Contractor.
Contractor may charge Customers for any returned checks at rates that do not exceed the maximum
rates set forth on Exhibit A.
13.4.1.2 Allocation of Funds
With respect to payments received from each Customer, unless a Customer specifically
directs a different allocation, funds shall be allocated first to outstanding charges for Solid Waste
Collection, then to any related delinquency fees or other administrative charges, up to the amount
of any outstanding balance. Any overpayment shall be credited to future Bills in the same
sequence, or returned to Customers as appropriate. Contractor may charge Customers for any
refunds issued, where said refund is not due to errors in accounting by Contractor, at rates that do
not exceed the maximum rates set forth on Exhibit A.
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SECTION 14.
FAITHFUL PERFORMANCE
14.1 Surety
Contemporaneously with execution of this Agreement, as security for Contractor's faithful
performance of all obligations of this Agreement, Contractor shall provide a surety mechanism
(the "Surety") as more fully defined below in the amount of Five Hundred Thousand Dollars
($500,000.00). The Surety may be comprised of either a performance bond or an irrevocable letter
of credit,or a combination of both. If a letter of credit is utilized to satisfy some or all of the Surety
requirement, it shall be drawn upon a financial institution of a financial strength satisfactory to the
City Attorney which has an office within one hundred (100) miles of City and otherwise in a form
acceptable to the City Attorney. The performance bond,if any, shall be issued by a duly authorized
corporate surety company authorized to do business in California, and in a form acceptable to the
City Attorney for the City. The cost of the Surety shall be the sole responsibility of Contractor.
The Surety shall be released within thirty (30) days after both(i)the expiration of the Term of this
Agreement and (ii) Contractor's satisfactory performance of all obligations hereunder.
14.1.1 Forfeiture of Surety
In the event Contractor shall for any reason (except as otherwise provided in this
Agreement) become unable to, or fail in any way to, perform as required by this Agreement, City
may declare a portion or all of the Surety, as may be necessary to recompense and make whole the
City, forfeited to the City. Upon partial or full forfeiture of the Surety, Contractor shall restore the
Surety to its original amount within thirty(30) days of the City's notice to do so. Failure to restore
the Surety to its full amount within thirty(30) days shall be a material breach of this Agreement.
14.1.2 Use of Surety by City
Notwithstanding any provision hereof to the contrary, thirty (30) days following City
providing Contractor with written notice of its failure to pay City any amount owing under this
Agreement, either the letter of credit or performance bond comprising the Surety may be utilized
by City for purposes including, but not limited to: (1) Payment of sums due under the terms of
this Agreement which Contractor has failed to timely contest or pay to City, including specifically
liquidated damages; (2) Reimbursement of costs borne by City to correct violations of this
Agreement not corrected by Contractor and notice and a cure period.
14.2 Replacement Letter of Credit
City may draw upon the entire letter of credit (if any) utilized to meet Contractor's
obligations pertaining to the Surety, and convert it to a cash deposit, if Contractor fails to cause
the letter of credit to be extended or replaced with another satisfactory letter of credit no later than
sixty (60) days prior to its expiration.
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SECTION 15.
INSURANCE COVERAGE
Contractor shall procure and maintain during the entire Term of this Agreement the
following types of insurance, and shall maintain the following minimum levels of coverage,which
shall apply to any claims which may arise from or in connection with Contractor's performance
hereunder or the actions or inactions of any of Contractor's officers, agents, representatives,
employees, or subcontractors in connection with Contractor's performance. The insurance
requirements hereunder in no way limit Contractor's various defense and indemnification
obligations, or any other obligations as set forth herein.
15.1 Minimum Scope of Insurance
Coverage shall be at least as broad as:
(A) 1. The most recent editions of Insurance Services Office Commercial
General Liability coverage ("occurrence" form CG 00 01).
(B) 2. The most recent editions of Insurance Services Office form number
CA 00 01 1001 covering Automobile Liability, code 1 "any auto".
(C) 3. Workers' Compensation insurance as required by the Labor Code of
the State of California and Employers Liability insurance.
15.2 Minimum Limits of Insurance
Contractor shall maintain in force for the Term of this Agreement limits no less than:
15.2.1 Comprehensive General Liability
Ten Million Dollars ($10,000,000.00) limit aggregate and Ten Million Dollars
($10,000,000.00) limit per occurrence for bodily injury, personal injury and property damage.
Such limits can be achieved through a combination of primary and excess liability policies.
15.2.2 Automobile Liability
Ten Million Dollars ($10,000,000.00) limit aggregate and Ten Million Dollars
($10,000,000.00) limit per accident for bodily injury and property damage. Such limits can be
achieved through a combination of primary and excess liability policies.
15.2.3 Workers' Compensation and Employers Liability
Workers' compensation limits as required by the Labor Code of the State of California and
Employers Liability limits of One Million Dollars ($1,000,000.00) per accident.
15.3 Deductibles and Self-Insured Retentions
Any deductibles or self-insured retentions must be declared to and approved by City. If,
in the reasonable opinion of the City, Contractor does not have sufficient financial resources to
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protect the City from exposure with respect to any deductibles or self-insured retentions Contractor
shall procure a bond guaranteeing payment of losses and related investigations, claim
administration and defense expenses.
15.4 Other Insurance Provisions
The policies are to contain, or be endorsed to contain, the following provision:
15.4.1 General Liability and Automobile Liability Coverage
City and its elected and appointed officials,officers,employees,agents and volunteers shall
be named as additional insureds in connection with liability arising out of activities performed by
or on behalf of Contractor; Premises owned, leased or used by Contractor; and vehicles owned,
leased, hired or borrowed by Contractor. The coverage shall contain no special limitations on the
scope of protection afforded to City or its elected and appointed officials, officers, employees,
agents and volunteers. Contractor's insurance coverage shall be the primary insurance for the City
and its elected and appointed officials, officers, employees, agents and volunteers in connection
with the above enumerated categories. Any insurance or self-insurance maintained by City or its
elected and appointed officials, officers, employees, agents and volunteers shall be in excess of
Contractor's insurance and shall not contribute with it. Any failure to comply with the reporting
provisions of the policies shall not affect coverage provided to City or its elected and appointed
officials, officers, employees, agents and volunteers. Coverage shall state that Contractor's
insurance shall apply separately to each insured against whom a claim is made or suit is brought,
except with respect to the limits of the insurer's liability.
15.4.2 Workers' Compensation and Employers Liability Coverage
The insurer shall agree to waive all rights of subrogation against City and its elected and
appointed officials, officers, employees, agents and volunteers for losses arising from work
performed by Contractor for City.
15.4.3 Environmental Pollution Control Insurance
Contractor shall maintain either an endorsement to its general liability policy, or a separate
policy of insurance covering environmental pollution and contamination that names the City as an
additional insured. Said coverage shall be in the amount of not less than Five Million Dollars
($5,000,000) per occurrence, and Five Million Dollars ($5,000,000) in the aggregate, and shall
substantially comply with all other provisions set forth in Section 15.4.1.
15.4.4 Cyber Liability Insurance
Contractor shall maintain either an endorsement to its general liability policy, or a separate
policy of insurance covering cyber liability that names the City as an additional insured. Said
coverage shall be in the amount of not less than Five Million Dollars ($5,000,000)per occurrence,
and Five Million Dollars ($5,000,000) in the aggregate, and shall substantially comply with all
other provisions set forth in Section 15.4.1.
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15.4.5 All Coverages
Each insurance policy required by this clause shall be endorsed to state that coverage shall
not be suspended, voided, canceled by either party, reduced in coverage or in limits except after
thirty (30) days'prior written notice by certified mail, return receipt requested, has been given to
City.
15.5 Acceptability of Insurers
The insurance policies required by this Section shall be issued by an insurance company or
companies authorized to do business in the State of California and with a rating in the most recent
edition of Best's Insurance Reports of size category VII or larger and a rating classification of A
or better, unless otherwise approved by the City Manager.
15.6 Verification of Coverage
Contractor shall furnish City with certificates of insurance and with original endorsements
affecting coverage required by this Article. The certificates and endorsements for each insurance
policy are to be signed by a Person authorized by that insurer to bind coverage on its behalf. The
certificates and endorsements are to be on forms provided by or acceptable to City and are to be
received and approved by City before work commences. City reserves the right to require
complete, certified copies of all required insurance policies, at any time.
15.7 Loss or Reduction in Insurance
In the event that Contractor fails to retain or maintain insurance with the scope and amounts
of coverage required hereunder, City shall have the right, but not the obligation to either terminate
this Agreement,or obtain insurance coverage as required herein on behalf of Contractor and utilize
funds from the Surety defined in Section 14 to pay the cost of providing such coverage.
SECTION 16.
ASSIGNMENT, SUBLETTING, AND TRANSFER;
REQUIREMENTS AND LIMITATIONS
16.1 General
Contractor shall not assign its rights, nor delegate, subcontract or otherwise transfer its
obligations under this Agreement(collectively referred to as an "Assignment")to any other Person
without the prior approval by the City Council. The City Council has unfettered discretion to
approve or deny such an Assignment. Any such Assignment made without the approval by the
City Council shall be void and the attempted Assignment shall constitute a material breach of this
Agreement.
16.2 Assignment to be Broadly Interpreted
For purposes of this Section the term "Assignment" shall be given the broadest possible
interpretation and shall include, but not be limited to: (i) a sale, exchange or other transfer of
substantially all of Contractor's assets dedicated to service under this Agreement to a third party;
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(ii) a sale, exchange or other transfer of any membership interest of Contractor to a third party;
(iii) any dissolution, reorganization, consolidation, merger, re-capitalization, stock issuance or re-
issuance, voting trust, pooling agreement, escrow arrangement, liquidation or other transaction
which results in a change of ownership or control of Contractor; (iv) any assignment by operation
of law, including those resulting from mergers or acquisitions by or of Contractor or any of its
Affiliates, insolvency or bankruptcy, making assignment for the benefit of creditors, writ of
attachment for an execution being levied against this Agreement, appointment of a receiver taking
possession of Contractor's property, or transfer occurring in the event of a probate proceeding; and
(v) any combination of the foregoing (whether or not in related or contemporaneous transactions)
which has the effect of any such transfer or change of ownership, or change or control of
Contractor.
16.3 Nature of Agreement—Personal to Contractor
Contractor acknowledges that this Agreement involves rendering a vital service to City's
residents and businesses, and that City has selected Contractor to perform the services specified
herein based on (1) Contractor's experience, skill and reputation for conducting its Solid Waste
Handling Services in a safe, effective and responsible fashion, at all times in keeping with
applicable Environmental Laws, regulations and best Solid Waste management practices, and
(2) Contractor's financial resources to maintain the required equipment and to support its
indemnity obligations to City under this Agreement. City has relied on each of these factors,
among others, in choosing Contractor to perform the services to be rendered by Contractor under
this Agreement.
16.4 Procedure for Consideration of Assignment
If Contractor requests City's consideration of and consent to an Assignment, the City
Council may deny, approve or conditionally approve such request in its sole and absolute
discretion. Under no circumstances shall City be obliged to consider any proposed Assignment if
Contractor is in default at any time during the period of consideration. Should the City consent to
any Assignment request, such Assignment shall not take effect until all conditions relating to the
City's approval have been met. Any request for an Assignment shall be made in a manner to be
prescribed by the City Manager, and no request by Contractor for consent to an Assignment need
be considered by City unless and until Contractor has met (or with respect to matters that would
only occur upon completion of the Assignment if approved, made reasonable assurances that it
will meet) the following requirements:
(A) Contractor shall undertake to pay City its reasonable direct and indirect
expenses, including administrative, investigative, consulting, and attorneys' fees and costs
necessary to investigate the suitability of any proposed assignee, and to review and finalize
any documentation required as a condition for approving any such Assignment(collectively
the "Administrative Assignment Fee"). An advance non-refundable payment in an amount
to be determined by the City Manager towards the Administrative Assignment Fee shall be
paid to the City prior to City's consideration of any Assignment request,although Contractor
shall be responsible to pay all costs incurred by City in considering a request for
Assignment, including those in excess of the aforesaid deposit amount, regardless of
whether City consents to the Assignment.
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(B) If requested to do so, Contractor shall furnish City with audited financial
statements of the proposed assignee's operations for the immediately preceding three (3)
operating years.
(C) Contractor shall furnish City with satisfactory proof: (i) that the proposed
assignee has at least ten (10) years of Solid Waste management experience on a scale equal
to or exceeding the scale of operations conducted by Contractor under this Agreement; (ii)
that in the last five(5) years,the proposed assignee has not suffered any significant citations
or other censure from any federal, state or local agency having jurisdiction over its Solid
Waste management operations due to any significant failure to comply with state, federal
or local laws, including the Environmental Laws and that the assignee has provided City
with a complete list of such citations and censures; (iii)that the proposed assignee has at all
times conducted its operations in an environmentally safe and conscientious fashion; (iv)
that the proposed assignee conducts its Solid Waste management practices in accordance
with sound Solid Waste management practices in full compliance with all federal, state and
local laws regulating the Collection and disposal of Solid Waste including Hazardous
Substances; and, (v) of any other information required by City to ensure the proposed
assignee can fulfill the terms of this Agreement in a timely, safe and effective manner.
(D) The proposed assignee shall execute an agreement assuming all of
Contractor's rights and liabilities under this Agreement.
SECTION 17.
REVIEW OF SERVICES AND PERFORMANCE
17.1 Performance Hearing
(A) Commencing in or about July 2024,and every five years thereafter, City may
hold a hearing to review Contractor's Solid Waste Collection efforts, source reduction,
processing and other diversion services and overall performance under this Agreement(the
"Solid Waste Services and Performance Review Hearing"). The purpose of the Solid Waste
Services and Performance Review Hearing is to provide for a discussion and review of
technological, economic, and regulatory changes in Collection, source reduction,recycling,
processing and disposal to achieve a continuing, advanced Solid Waste Collection, source
reduction and recycling and disposal system; and to ensure services are being provided by
Contractor with adequate quality, effectiveness and economy and in full compliance with
the terms of this Agreement. Topics for discussion and review at the Solid Waste Services
and Performance Review Hearing shall include, but shall not be limited to, services
provided, feasibility of providing new services, application of new technologies, Customer
complaints, amendments to this Agreement, developments in the law, new initiatives for
meeting or exceeding AB 939's goals and requirements, regulatory constraints and
Contractor performance. City and Contractor may each select additional topics for
discussion at any Solid Waste Services and Performance Review Hearing.
(B) In addition to the Solid Waste Services and Performance Review Hearings
City may hold in accordance with the immediately preceding paragraph, if the number of
Customer complaints regarding Contractor's Solid Waste Collection are deemed by City to
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be excessive, City may, at any time (subject to the paragraph immediately below), hold a
Solid Waste Services and Performance Review Hearing.
(C) City shall notify Contractor of its intent to hold a Solid Waste Services and
Performance Review Hearing at least ninety (90) days in advance thereof The notice will
indicate whether the hearing will occur before City staff, the City Council, or such other
body as the City may designate in the notice. Forty-five (45) days after receiving notice
from City of a Solid Waste Services and Performance Review Hearing, Contractor shall
submit a report to City which may contain such information as it wished to have considered,
and shall contain the following:
(1) Current diversion rates and a report on Contractor's outreach activities for
the past year.
(2) Recommended changes and/or new services to improve the City's ability to
meet the goals of AB 939, AB 1826, SB 1383 and AB 341 and to contain costs and minimize
impacts on rates.
(3) Any specific plans for provision of changed or new services by Contractor.
(D) The reports required by this Agreement regarding Customer complaints shall
be used as one basis for review of Contractor's performance, and Contractor may submit
other relevant performance information and reports for consideration at the Solid Waste
Services and Performance Review Hearing. In addition to the above, City may request
Contractor to submit any other specific information relating to its performance for
consideration at the Solid Waste Services and Performance Review Hearing, and any
Customer may submit comments or complaints during or before the Hearing, either orally
or in writing. Contractor shall be present at and participate in the Solid Waste Services and
Performance Review Hearing.
SECTION 18.
CITY'S REMEDIES; DEFAULT AND TERMINATION
18.1 Notice of Default
If the City Manager determines that Contractor has defaulted in the performance of any
obligation hereunder, or that Contractor's performance pursuant to this Agreement with respect to
such matters has not been in conformity with reasonable industry standards which are obtained in
similar cities in Southern California, the provisions of this Agreement, the requirements of the
Municipal Code, the requirements of CalRecycle, including, but not limited to, requirements for
source reduction and recycling or any other applicable federal, state, or local law or regulation,
including but not limited to the laws governing transfer, storage, or disposal of Special Wastes, or
Hazardous Waste,the City Manager may provide written notice to Contractor of such default. The
City Manager may, in such written notice, set a reasonable time within which correction of such
default shall be made. Unless a longer or shorter time is otherwise specified by the City Manager,
a reasonable time for correction shall be thirty(30) days from the date such written notice is given.
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18.2 Failure to Cure
If Contractor fails to correct, to the satisfaction of the City Manager, all deficiencies
contained in the written notice thereof within the specified time, or if it is not reasonably possible
to correct such deficiencies within the specified time, and Contractor fails to commence to correct
or remedy such deficiencies within the specified time and diligently effect such correction or
remedy thereafter, then the City Manager may refer the matter to the City Council for review, or
review the matter himself.
18.3 Review by City Manager
If the City Manager reviews the matter and determines that Contractor has failed to
properly or adequately cure any default set forth above, the City Manager, in the exercise of his
discretion, may terminate this Agreement, or take such other action as he deems appropriate to
pursue any remedy available to City. A decision or order of the City Manager shall be final and
binding on Contractor unless Contractor files a "Notice of Appeal" with the City Clerk within five
(5)business days of the date the notice of the City Manager's decision is given. The City Manager
shall schedule any appeal for consideration by the City Council at the earliest feasible City Council
Meeting following the date a Notice of Appeal is given to City.
18.4 City Council Review
In the event an appeal of a decision of the City Manager is filed, or if the City Manager
refers the matter to the City Council without rendering a decision, the City Council shall set the
matter for consideration before the City Council as a regular agenda item. In reviewing the matter,
the City Council may consider any information reported by the City Manager regarding the
deficiencies, and shall give Contractor, or its representatives and any other interested Person, a
reasonable opportunity to be heard. The City Council shall determine whether Contractor has
failed to properly or adequately perform as set forth above, and if so whether to terminate the
Agreement, or to pursue any other remedy available to City.
18.5 Performance During Reviews
Contractor's performance under this Agreement is not excused during any period of time
when its performance is under review as set forth above, including at any time prior to a final
decision as to whether such performance is deficient.
18.6 Termination without Right to Cure
The above right of termination as a result of Contractor's failure to timely cure any
deficiency is in addition to City's right to terminate this Agreement without affording Contractor
an opportunity to cure in circumstances where Contractor is determined by City to have materially
breached this Agreement. City shall thus be afforded the right to terminate this Agreement in the
event of any material breach hereof by Contractor without affording Contractor the right to cure
as a result of any action, inaction or circumstance which is a legally defined material breach, or is
defined herein as a material breach, and/or under any of the following circumstances which are
hereby specifically defined as material breaches:
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(A) If Contractor practices, or attempts to practice, any fraud or
misrepresentation upon City.
(B) If Contractor becomes insolvent, unable, or unwilling to pay its debts, or
upon listing of an order for relief in favor of Contractor in a bankruptcy proceeding.
(C) If Contractor willfully violates any orders or rulings of any regulatory body
having jurisdiction over Contractor relative to this Agreement. So long as City's rights are
not prejudiced during the pendency of any challenge to such orders or rulings by Contractor,
Contractor may contest any such orders or rulings by appropriate proceedings conducted in
good faith, in which case no material breach of this Agreement shall be deemed to have
occurred until a final ruling has been rendered.
(D) If Contractor ceases to provide Solid Waste Handling Services as required
under this Agreement over all or any portion of the Franchise Area for a period of two (2)
days or more, for any reason not specified as a force majeure event hereunder.
(E) If Contractor fails to materially comply with any insurance or
indemnification requirement set forth in this Agreement.
(F) If City is required to pay any fine or penalty, which is not paid on its behalf
by Contractor or which Contractor fails, refuses, neglects or is unable to pay or indemnify
City against, relating to any diversion or other requirement of AB 939, AB 1826, SB 1383,
AB 341 and/or other Applicable Law.
(G) If Contractor, or any management level employee of Contractor is convicted
of a Criminal Matter (as defined herein). For purposes of this Section the term Criminal
Matter refers to any felony or misdemeanor offense having any relationship to either Solid
Waste Handling Services or public corruption (including, without limitation, bribery,
conflict of interest related allegations, vote selling, or any similar type charges).
18.7 Liquidated Damages
18.7.1 General
The City finds, and Contractor agrees, that as of the time of the execution of this
Agreement,it is impractical,if not impossible,to reasonably ascertain the extent of damages which
shall be incurred by City as a result of a breach by Contractor of certain specific obligations under
this Agreement. The factors relating to the impracticability of ascertaining damages include, but
are not limited to, the fact that: (i) substantial damage results to members of the public who are
denied services or denied quality or reliable service; (ii) such breaches cause inconvenience,
anxiety, frustration, and deprivation of the benefits of the Agreement to individual members of the
general public for whose benefit this Agreement exists, in subjective ways and in varying degrees
of intensity which are incapable of measurement in precise monetary terms; (iii) that the services
that are the subject of this Agreement might be available at substantially lower costs than
alternative services and the monetary loss resulting from denial of services or denial of quality or
reliable services is impossible to calculate in precise monetary terms; and (iv) the termination of
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this Agreement for such specific breaches, and other remedies are, at best, a means of future
correction and not remedies which make the public whole for past breaches.
18.7.2 Service Performance Standards; Liquidated Damages for Failure to Meet
Standards
The parties further acknowledge that consistent, reliable Solid Waste Handling Service is
of utmost importance to City and that City has considered and relied on Contractor's
representations as to its quality of service commitment in entering this Agreement with it. The
parties further recognize that some quantified standards of performance are necessary and
appropriate to ensure consistent and reliable service and performance. The parties further
recognize that if Contractor fails to achieve the performance standards, or fails to submit required
documents in a timely manner, City and its residents will suffer damages and that it is and will be
impractical and extremely difficult to ascertain and determine the exact amount of damages which
City will suffer. Therefore, without prejudice to City's right to treat such breaches as an event of
default, the parties agree that the following liquidated damage amounts represent a reasonable
estimate of the amount of such damages for such specific breaches, considering all of the
circumstances existing on the date of this Agreement, including the relationship of the sums to the
range of harm to City that reasonably could be anticipated and the anticipation that proof of actual
damages would be costly or impractical. In placing their initials at the places provided, each party
specifically confirms the accuracy of the statements made above and the fact that each party has
had ample opportunity to consult with legal counsel and obtain an explanation of the liquidated
damage provisions at the time that the Agreement was made.
Contractor � City fir
Initial Here ,II►, Initial Here
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18.7.3 Calculations for Liquidated Damages
Contractor agrees to pay(as liquidated damages and not as a penalty)the amounts set forth
below for each type of action warranting such damages except by circumstances beyond its control,
whether or not foreseeable, including, without limitation acts of the State of California or the U.S.
Federal governments, acts of God, or natural disasters, whether of the kind enumerated or
otherwise, that are not reasonably within the control of the affected party, then the affected party
will be excused from performance hereunder during the period of such disability.
18.7.3.1 Collection Reliability
(A) For each failure to commence service to a new Customer account within
seven (7) days after order, which exceed five (5) such failures annually: $150.00.
(B) For each failure, which exceeds ten (10) such failures annually, to Collect
Solid Waste from any established Customer on the scheduled Collection day and not
Collected within the period described in this Agreement: $150.00.
(C) For each failure to Collect Solid Waste, which has been properly set out for
Collection, from the same Customer on two (2) consecutive scheduled pickup days:
$150.00.
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18.7.3.2 Collection Quality
(A) For each occurrence of failure to properly return empty Containers to avoid
pedestrian or vehicular traffic impediments or to place Containers upright with lids secured
which exceeds ten (10) such occurrences annually: $150.00.
(B) For each occurrence of excessive noise or discourteous behavior which
exceeds ten (10) such occurrences annually: $250.00.
(C) For each occurrence of Collecting Solid Waste during unauthorized hours
which exceeds five (5) such occurrences annually: $250.00.
(D) For each occurrence of damage to private property (unless considered
unavoidable damage) in an amount in excess of $1,000 which exceeds five (5) such
occurrences annually: $250.00.
(E) For each failure to clean up Solid Waste spilled from Containers, excepting
amounts that are so nominal in nature that they would not reasonably be expected to be
noticed by the driver of a Collection Vehicle, within 90 minutes that exceeds ten(10) such
failures annually: $150.00.
(F) For each overweight collection vehicle load in excess of ten (10) per
quarter: $500.00 per day per load after City has considered Contractor's reason for
excessive overweight vehicles
18.7.3.3 Customer Responsiveness
(A) For each failure to initially respond to a Customer complaint within one (1)
business day,which exceeds five (5) such occurrences annually, and for each additional day
in which the complaint is not addressed: $250.00.
(B) For each failure to process Customer complaints to City as required herein,
which exceeds five (5) such occurrences annually: $250.00.
(C) For each failure to remove graffiti from Containers, or to replace with
Containers bearing no graffiti,within forty-eight(48)hours of a request from City: $150.00.
18.7.3.4 Timeliness of Submissions to City
(A) Any report shall be considered late until such time as a correct and complete
report is received by City. A ten-day grace period shall apply for each report following its
due date, and thereafter for each calendar day a report is late, the daily liquidated damage
amount shall be:
(1) Monthly Reports: $100.00 per day
(2) Quarterly Reports: $250.00 per day
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(3) Annual Reports: $350.00 per day
18.7.3.5 Failure to Meet Diversion Requirements
(A) Contractor's failure to submit Corrective Action Plan shall be:
(1) Failure to submit Corrective Action Plan $150.00/ton for each ton
under the Diversion Requirements.
18.7.4 Process for Assessment of Liquidated Damages
(A) City may determine the occurrence of events giving rise to liquidated
damages through the observation of its own employees or representative or investigation of
Customer complaints. It is the desire of the parties to work together to avoid the imposition
of liquidated damages and accordingly City will endeavor to timely communicate to
Contractor any information that it receives which might give rise the imposition of
liquidated damages in order to facilitate Contractor's ability to correct any deficiency, or
prevent the recurrence of any conduct for which liquidated damages might eventually be
imposed.
(B) Prior to assessing liquidated damages, City shall give Contractor notice of
its intention to do so. The notice will include a brief description of the incident(s)/non-
performance. Contractor may review(and make copies at its own expense) all information
in the possession of City relating to incident(s)/non-performance. Contractor may, within
ten(10)days after receiving the notice,request a meeting with City. Contractor may present
evidence in writing and through testimony of its employees and others relevant to the
incident(s)/non-performance. City will provide Contractor with a written explanation of his
or her determination on each incident(s)/non-performance prior to authorizing the
assessment of liquidated damages. The decision of City shall be final.
(C) City may assess liquidated damages for each calendar day or event, as
appropriate, that Contractor is determined to be liable in accordance with this Agreement.
18.7.5 Timing of Payment
Contractor shall pay any liquidated damages assessed by City within ten (10) days after
they are assessed. If they are not paid within the ten (10) day period, City may proceed against
any security required by this Agreement to obtain payment, and/or find Contractor in default and
exercise its right to terminate this Agreement as set forth herein.
SECTION 19.
CONTRACTOR'S REMEDIES; ADMINISTRATIVE HEARING
19.1 Administrative Hearing
Should Contractor contend that City is in breach of any aspect of this Agreement, it shall
give notice to the City Manager requesting an administrative hearing on the allegation. The
hearing shall occur as soon as reasonably possible, or on such date as mutually agreed by the
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parties,and shall be held before an impartial hearing officer to be determined by the City Manager.
The hearing officer shall make an advisory ruling on Contractor's allegations,and suggest a remedy
if a breach by City is determined to exist. The hearing officer's ruling and recommendations shall
become final and binding if the parties so agree in writing within thirty(30) days of the date notice
of the decision is given to both parties. Otherwise,the hearing officer's ruling shall have no further
force or effect.
19.2 Other Remedies; Claims
Contractor shall be entitled to all available remedies in law or equity for City's breach of
this Agreement; provided, however, Contractor shall not file or otherwise commence any action
against City, in law or equity, in any court, until after an administrative hearing as set forth above
has been completed, and the above noted thirty (30) day period to accept the hearing officer's
decision has passed, or either City or Contractor has given timely written notice to the other that it
will not accept the hearing officer's decision.
19.3 Actions for Damages
As a prerequisite to the filing and maintenance of any action for damages by Contractor
against City arising out of this Agreement, Contractor shall present a claim to City, as required by
Government Code Section 910 et seq., within 30 days of the date of the occurrence giving rise to
the claim for damages. Contractor shall have no right to assert a claim, for damages related to
City's failure to approve or delay in considering a rate adjustment. In such cases, County may file
a petition for writ of mandate.
SECTION 20.
CITY'S ADDITIONAL REMEDIES
In addition to any other remedies set forth herein, City shall be entitled to any or all of the
following rights and remedies in the event of a breach of this Agreement by Contractor:
(A) The right to use Contractor's equipment for the purpose of Collecting,
transporting, and/or disposing of Solid Waste, including Recyclable Material, for a period
not to exceed six(6)months. In the case of equipment not owned by Contractor, Contractor
shall assign to City, to the extent Contractor is permitted to do so under the instruments
pursuant to which Contractor possesses such equipment, the right to use and possess the
equipment. If City exercises its rights under this Section, City shall pay to Contractor the
reasonable rental value of the equipment for the period of City's possession thereof
(although payment may, if appropriate, occur in the form of a setoff against damages
otherwise owed by Contractor pursuant to the terms hereof);
(B) The right to license others to perform the services otherwise to be performed
by Contractor hereunder, or to perform such services itself; and
(C) The right to obtain damages and/or injunctive relief. Both parties recognize
and agree that in the event of a breach of this Agreement by Contractor, City will suffer
irreparable injury and incalculable damages sufficient to support injunctive relief, to
specifically enforce the provisions of this Agreement, and to enjoin the breach hereof.
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SECTION 21.
RIGHTS OF CITY TO PERFORM DURING EMERGENCY
21.1 Provision of Service
Should Contractor, for any reason whatsoever, refuse or be unable to provide Solid Waste
Handling Services for a period of more than seventy-two (72) hours, and if as a result thereof,
Solid Waste should accumulate in City to such an extent or in such a manner that the City Manager
finds that such accumulation endangers or menaces the public health, safety, or welfare, City shall
have the right, upon twenty-four(24)hours prior written notice to Contractor, during the period of
such emergency,to temporarily take possession of any or all equipment and facilities of Contractor
previously used in providing Collection, transportation, and disposal of Solid Waste and provide,
through its own forces or otherwise, Solid Waste Handling Services which Contractor otherwise
would be obligated to provide pursuant to this Agreement. Contractor agrees that in such event it
shall fully cooperate with City to affect such a transfer of possession for City's use.
21.2 Possession of Equipment
Contractor agrees,that in the event of circumstances described in Section 21.1 above, City
may take temporary possession of and use all of said equipment and facilities without paying
Contractor any rental or other charge. Upon Contractor giving City notice that it is able to resume
its normal responsibilities under this Agreement City shall either relinquish possession of all of
the above-mentioned property to Contractor.
21.3 Exclusions from Right to Possession of Equipment without Compensation
Specifically excluded from the circumstances in which City may possess and utilize
Contractor's equipment without compensation are circumstances in which Contractor fails or
refuses to provide Solid Waste Handling Services hereunder for any reason which is not a force
majeure event as defined herein. In such circumstances City's right to utilize and possess
Contractor's equipment shall be subject to the provisions of the above Section 20.
SECTION 22.
PRIVACY
Contractor shall strictly observe and protect the privacy rights of Customers. Information
identifying individual Customers or the composition or contents of a Customer's Solid Waste
stream, or any of the Billing information pertaining to any Customers, shall not be revealed to any
Person, governmental unit, private agency, or company, unless upon the authority of a court of
law, by statute, ordinance, or regulation of a governmental agency having jurisdiction, or upon
valid authorization of the Customer. This provision shall not be construed to preclude Contractor
from preparing,participating in, or assisting in the preparation of waste characterization studies or
waste audits which may be required by AB 939,AB 1826, SB 1383, or this Agreement. Contractor
shall not market or distribute, outside the normal course of its business, mailing lists with the
names and addresses of Customers. The rights afforded Customers pursuant to this Section shall
be in addition to any other privacy right afforded Customers pursuant to federal or state law.
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SECTION 23.
REPORTS AND ADVERSE INFORMATION
The parties acknowledge that City will require reporting at various intervals by which
information important to City can be complied and analyzed. Throughout the Term the parties
agree to work together to address City's needs with respect to the information to be contained in
reports prepared by Contractor. The following is intended as a starting point in order to have
established an objective baseline for reporting, but the frequency and content of the reports called
out below may be changed by agreement of the parties; provided any such change is approved by
the City Manager in writing. Records related to performance of this Agreement shall be
maintained by Contractor in forms and by methods that facilitate flexible use of data contained in
them to structure reports, as needed. The format of each report shall be approved by City.
Contractor agrees to submit all reports in an electronic format approved by the City, compatible
with City's software/computers at no additional charge.
23.1 Monthly Reporting.
(A) General. Monthly reports must be submitted no later than 5 p.m. PT on the
Thirtieth (30th) day following the close of the reporting period. If the thirtieth (30th) day
falls on a day that City is closed or a holiday,then the report will be due on the next business
day.
(B) Contamination Reporting. The monthly report must include a summary of
all instances of contamination under the procedures in Section 8.1.11. This summary must
include the total number of accounts where contamination occurred, the total number of
Contamination Violation Notices issued by Contractor to Customers, and the total number
of instances where Collection Cart of Bins size or Collection frequency was increased
specifically due to contamination. Within twenty (20) work days of request by City,
Contractor will provide copies of the Contamination Violation Notices and the digital
documentation of contamination.
23.2 Quarterly Reporting.
(A) General. Quarterly reports must be submitted no later than 5 p.m. PT on the
thirtieth (30th) day following the last month of the quarter. If the thirtieth (30th) day falls
on a day that City is closed or a holiday, then the report will be due on the next business
day. The Quarterly Report must include all items listed below.
(B) Gross Receipts Reporting. Contractor must include an accounting of
Contractor's gross receipts collected during the preceding quarter.
(C) Franchised Tonnage Data. Contractor must report the tonnage of Refuse,
Recyclable Materials and Organic Waste collected, processed for diversion, residual
amounts and landfilled for broken down by Singe Family, Multi-Family, and Commercial
Customers.
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(D) Non-Collection. The quarterly report must include a summary of each
Customer receiving a Non-Collection Notice in the previous quarter along with a description
for the Non-Collection Notice.
(E) Collection Overage Charges. The quarterly report must include each
Customer incurring a charge for a Solid Waste Overage in the previous quarter.
(F) Customer Complaint Log. The quarterly report must include the Customer
call log collected from the previous quarter as required in Section 13.01 of this Agreement.
23.3 Annual Reporting.
(A) General. An annual report must be submitted no later than 5:00 p.m. PT on
April 1, 2021 and each April 1st thereafter for the previous Calendar Year. If April 1st falls
on a day that City is closed, then the report will be due on the next business day. Annual
reports must be provided electronically in software acceptable to the City. The Annual
Report must include all items listed below.
(B) Public Education Summary. Public education and information activities
undertaken during the year, including distribution of bill inserts,collection notification tags.,
community information and events, tours and other activities related to the provision of
Collection Services. This report will discuss the impact of these activities on Recyclables
and Organic Waste program participation.
(C) Summary of Programs. An analysis of any Recyclables and Organic Waste
programs, processing and marketing issues or conditions (such as participation, setouts,
contamination,etc.)and possible solutions,discussed separately for Singe Family Dwelling,
Multi-Family Dwelling, and Commercial programs. This report shall include a list of all
drop off facilities available to City residents for Household Sharps Waste, collection data
for residential drop-off of Universal Waste, and on-call Household Hazardous Waste
collection.
(D) Solid Waste Data. Gross tons collected for the Calendar Year for Single
Family, Multi-Family, and Commercial Customers, and residual from processing. The
number of Singe Family, Multi-Family, Commercial Customers and the number of Bins,
Carts, Split Bins, and Roll off Boxes distributed by size and Service Unit type.
(E) Recyclables Data. Gross tons processed and recovered for the Calendar Year
for Singe Family,Multi-Family, and Commercial Recyclables service. Indicate,by material
type (and grade where appropriate), quarterly totals of Recyclable Materials processed and
sold including facility name and location, average price received per ton and total recycling
revenue received for the Calendar Year, cost of Recyclable Materials processing, and the
cost of residual disposal. Indicate any quantities, by material type, donated or otherwise
disbursed without compensation. Indicate the number of Bins and Carts distributed by size
and service unit type. Provide totals and location for residue Disposed. Include the number
of route reviews conducted for prohibited contaminants and the number of Contamination
Notices issued.
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(F) Organic Waste Data. Gross tons of Organic Waste processed and recovered
for the calendar year for Singe Family, Multi-Family, and Commercial Organic Waste
service. Include the total number of generators that receive each type of Organic Waste
Collection Service provided by the Contractor. Indicate average participation rates relative
to the total number of service units in terms of weekly set-out counts. Indicate number of
Bins and Carts distributed by size and service unit type. Provide totals and location for
residue Disposed. Include the number of route reviews conducted for prohibited
contaminants and the number of Contamination Notices issued.
(G) AB 341 and AB 1826 Outreach Report. A complete list of all Multi-Family
and Commercial Customers, which includes each account's status as a"covered generator"
under AB 341 and AB 1826, the date and status of Contractor's outreach efforts at each
account, and the current level of Recyclables and Organics Waste program participation at
each account.
(H) AB 341, AB 1826, and SB 1383 Compliance Data. Contractor must report
the total number of Residential and Commercial Customers serviced and the number of
containers, container sizes and frequency of Collection for Refuse, Recyclables and Organic
Waste for each Customer. Contractor must also provide the following information
• separately .
(1) The total number of Multi-Family and Commercial Customers that
fall under the AB 341 or AB 1826 thresholds, and the total number of those Residential,
Multi-Family and Commercial Customers that are not receiving Contractor's required
services to Recyclables and/or Organic Waste service under SB 1383.
(2) A summary of the type of follow-up outreach that was provided to
those Customers that are not subscribed to Recycling Collection Service or Organics
Collection Service.
(3) A summary of the monthly contamination reporting as set forth in
Section 23.1(B).
(I) Customer Service Log. A summary of the type and number of complaints
and their resolution, including calls related to missed pickups and responses to such calls.
(with three-year retention)
(J) Overweight Vehicle Data. A summary of all instances of overweight
collection vehicles. This summary must also include the number of overweight vehicle
instances as a percentage of the total number of collection vehicle loads transported during
the Calendar Year.
(K) Summary Narrative. A summary narrative of problems encountered with
Collection and processing activities and actions taken. Indicate type and number of Non-
Collection Notices left at Customer locations. Indicate instances or numbers of property
damage or injury, significant changes in operation, market factors, publicity conducted, or
needs for publicity. Include description of processed material loads rejected for sale,reason
for rejection and disposition of load after rejection.
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(L) Bin, Cart, and Vehicle Inventory. An updated complete inventory of Bins
and Carts by type and size, and an updated complete inventory of Collection vehicles
including for each vehicle: truck number, date purchased, vehicle type, tare weight, license
plate number, and vehicle make and model.
(M) City Solid Waste Collection Service Data. Gross tons of Solid Waste by
material type (Refuse,Recyclable Materials, and Organic Waste) collected for the Calendar
Year from City facilities, processed, recovered, and dispose, as well as residual from
processing. The number of City facility service addresses and the number of Containers
distributed by size and Service Unit type. A list of locations and service days for Public
Trash Cans and Public Recyclables Cans serviced in the City. Reported tonnages may be
allocated based on service volumes provided.
23.4 Diversion Data.
By 5:00 p.m. PT on March 31, 2021, and annually thereafter during the term of this
Agreement, Contractor must deliver to City diversion data for the specific services performed
under this Agreement in the format specified by City.
23.5 CalRecycle Reports.
Contractor will provide reasonable assistance to City in preparing annual reports to
CalRecycle, including but not limited to supplying required data for preparation of the reports.
In the event that CalRecycle requires City to submit a correction plan, or implementation
schedule to comply with AB 939, AB 341, AB 901, AB 1594, AB 1826, SB 1383 and other
Applicable Laws, Contractor will provide reasonable assistance to City in preparing a report,
including Contractor's policies and procedures related to compliance with AB 939, AB 341, AB
901, AB 1594, AB 1826, SB 1383, and other Applicable Laws and how recycling or organics are
collected, a description of the geographic area, routes, list of addresses served and a method for
tracking contamination, copies of route audits, copies of notice of contamination,copies of notices,
violations, education and enforcement actions issued, and copies of educational materials, flyers,
brochures, newsletters, website, and social media.
23.6 Additional Reporting.
Contractor must furnish City with any additional reports as may reasonably be required,
such reports to be prepared within a reasonable time following the reporting period.
23.7 Adverse Information
(A) Contractor shall provide City two copies of all reports and other material
adversely affecting this Agreement submitted by Contractor to the United States
Environmental Protection Agency, CalRecycle, the California Regional Water Quality
Control Board, and any other federal, state, regional, or local regulatory agency. Copies
shall be submitted to City simultaneously with Contractor's filing of such matters with said
agencies. Contractor's routine correspondence to said agencies need not be automatically
submitted to City, but shall be made available to City upon written request.
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(B) Contractor shall submit to City copies of all pleadings, applications,
notifications, communications, and documents of any kind submitted by Contractor to, as
well as copies of all decisions, correspondence, and actions by, any federal, state, and local
courts, regulatory agencies, and other government bodies relating in any manner to
Contractor's performance of services pursuant to this Agreement. To the degree authorized
by law, any confidential data exempt from public disclosure shall be retained in confidence
by City and its authorized agents and shall not be made available for public inspection.
(C) Contractor shall submit to City such other information or reports in such
forms and at such times as City may reasonably request or require.
(D) All reports and records required under this or any other Section hereof shall
be furnished at the sole expense of Contractor.
23.8 Disaster Plan
Within 60 days from a request by City, Contractor shall prepare a draft disaster plan that
sets forth procedures for maintaining regular Collection service and Collection of debris following
a major natural disaster such as an earthquake,fire or other similar emergency event(not including
labor disputes). The disaster plan shall address arrangements to provide needed vehicles and
personnel, priorities for cleanup at critical facilities, and procedures for reimbursement for costs,
describe communication plans, list key contact persons, and provide maps showing proposed sites
for stockpiling of disaster debris that cannot be transported to the landfill. Contractor shall
coordinate the plan with City's emergency service teams. The draft plan shall be presented to the
City Manager for consideration and approval. The final plan shall be distributed to those
employees of Contractor and City who would have a role in implementing it in the event of a
disaster.
In addition, at City's request, Contractor shall assist the City with such emergency
Collection service and Collection of debris following a major natural disaster such as an
earthquake, fire or other similar emergency event. In the event of such a request, Contractor and
City shall meet and confer in good faith to determine a fair and reasonable rate to compensate
Contractor for providing such assistance.
23.9 Failure to Report
The refusal of Contractor to file any of the reports required, or the inclusion of any
materially false or misleading statement or representation made knowingly by Contractor in such
report, shall be deemed a material breach of this Agreement and shall subject Contractor to all
remedies, legal or equitable, which are available to City under this Agreement or otherwise.
SECTION 24.
COMPENSATION
24.1 Contractor Rates
Contractor shall provide services to Customers pursuant to this Agreement at rates it sets,
charges to,and collects from Customers,which rates shall not exceed those set forth in the attached
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Exhibit A,which sets out the maximum rates that may be charged by Contractor,as such maximum
rates may be adjusted from time to time pursuant to the terms hereof. The maximum rates set forth
in Exhibit A are inclusive of all services to be provided, including transportation, disposal, and
Container costs, and no other charges shall be imposed by Contractor for such services except as
otherwise provided in this Agreement.
24.2 Resolution of Disputes Regarding Rate Adjustments
Any dispute regarding an adjustment to the maximum rates Contractor may charge, or the
computation thereof, shall be decided by the City Manager. The rates in effect at the time such
dispute is submitted to the City Manager shall remain in effect pending resolution of such dispute.
The effective date of the adjusted maximum rate following the resolution of any such dispute,
whether retroactive or prospective, shall be determined by the City Manager.
24.3 Annual Consumer Price Index Adjustments
Commencing on July 1,2021,the maximum rates as set forth in Exhibit A may be adjusted,
and such rates may be adjusted annually thereafter on each subsequent July 1st during the Term
hereof(the "Adjustment Dates"), by multiplying each rate by the greater of one percent (1%) or
the percentage equal to the change in the Consumer Price Index ("CPI") for All Urban Consumers,
CUUSS49ASA0 not seasonally adjusted, all items index (CPI-U) — Los Angeles-Long Beach-
Anaheim average for the twelve(12)month period ending on the date of December 31 immediately
prior to the applicable Adjustment Date. At least ninety (90) days prior to charging Customers
any rate increased due to an increase in the CPI, Contractor shall obtain the City Manager's
approval to do so. The City Manager shall approve such,a request unless it is determined, based
upon substantial evidence, that the requested adjustment to the maximum rate does not meet the
requirements as set forth herein.
24.4 Limitations to Annual CPI Adjustments
Notwithstanding anything to the contrary in Section 24.3 above, the maximum annual
adjustment occurring pursuant to Section 24.3 shall be limited by the provisions set forth below.
24.4.1 Four Percent(4%) Cap
Any maximum rate may not be increased in any given year by more than four percent(4%)
without regard to any higher increase which may otherwise be justified by the formula set forth in
Section 24.3.
24.4.2 Compliance with Agreement
No increase to the maximum rates shall occur if the City Manager determines that
Contractor did not substantially comply with all terms of this Agreement in the Rate Year
preceding the increase, including without limitation, provisions hereof relating to reporting to
CalRecycle, diversion, and Customer service standards.
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24.5 Discretionary Adjustments
Contractor may request an adjustment to the maximum rates set forth in Exhibit A at
reasonable times other than as set forth in Section 24.3 for changes in the cost of providing service
under this Agreement, including but not limited to those for providing additional programs
requested by the City Manager or required by Applicable Law. For each request for an adjustment
to the maximum rates brought pursuant to this Section, Contractor shall prepare a schedule
documenting the additional costs. Such request shall be prepared in a form acceptable to City
Manager with support for assumptions made by Contractor in preparing the estimate. City
Manager shall review Contractor's request and, in the City Council's sole judgment and absolute,
unfettered discretion, make the final determination as to whether an adjustment to the maximum
rates will be made, and, if an adjustment is permitted, the appropriate amount of the adjustment.
City Manager may consider increases or decreases in Contractor's total revenues and total cost of
services when reviewing such rate adjustment request. Contractor may not request an
extraordinary increase in the maximum rates as a result of: changes in fees or taxes such as Social
Security,disability or income tax;changes in the market value of Recyclables; inaccurate estimates
by Contractor of its cost of operations; or costs of compliance with South Coast Air Quality
Management District and Air Resource Board rules and standards for Collection Vehicles.
24.6 Proposition 218
Contractor understands and agrees that City may elect to or be required to comply with
California Constitution Article XIII D(Proposition 218)or other Applicable Law before approving
any new maximum service rate or any maximum service rate increase. City shall not be in breach
of this Agreement if its residents lawfully delay or prevent City from raising or imposing the rates.
In such event, City and Contractor shall meet in good faith to consider alternatives and options,
which may include permitting Contractor to terminate the Agreement without cause. All costs
incurred in providing notices required under California Constitution Article XIII D or other
applicable law in connection with a rate adjustment shall be paid by Contractor.
SECTION 25.
IDENTIFICATION OF CONTRACTOR
Contractor has agreed to use the name "CR&R Incorporated" and"CR&R Environmental
Services" to identify itself to the public as the specific organization that shall provide all services
under this Agreement. Unless otherwise approved in writing by City, this name shall be used for
all correspondence, Billing statements, directory listings, references, signs, and vehicle and Bin
identification.
SECTION 26.
FLOW CONTROL; COUNTY AGREEMENT
(A) City shall have the option to direct and/or approve which Transformation
facility, recycling facility, material recovery facility, landfill, or other facility Contractor
shall use to retain, recycle, process, and dispose of Solid Waste and construction materials
generated within the Franchise Area as required to enable City to comply with the County
Agreement. Contractor expressly consents to City's ability to direct the location for disposal
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of Solid Waste hereunder, and waives any and all rights to challenge City's ability to do so,
including without limitation any rights under the Commerce Clause of the United States
Constitution.
(B) Contractor expressly acknowledges its awareness of the County Agreement
which has been adopted and entered into by City. Moreover, Contractor acknowledges that
it has had an opportunity to review the County Agreement, and is aware of the provisions
thereof that require all Refuse Collected in the City Limits to be disposed of in the Orange
County landfill system. Contractor further acknowledges that the County of Orange is an
intended third-party beneficiary of Contractor's obligations relating in any way to the
disposal of Refuse pursuant to this Agreement and the County Agreement. Contractor
hereby adopts as its obligations hereunder such provisions of the County Agreement that
require action or inaction by it as City's Solid Waste franchisee. Contractor represents and
warrants that it can and will perform its duties in connection with this Agreement in such a
manner as to ensure that City does not breach the terms of the County Agreement as a result
of Contractor's actions or inactions.
(C) Upon the Effective Date of this Agreement, City is deemed to have exercised
its flow control option set forth hereinabove as to Refuse required to be delivered to the
Orange County landfill system pursuant to the County Agreement, by virtue of the fact City
has entered the County Agreement; and, further, City is deemed to have exercised such
option in a manner consistent with its obligations pursuant to the County Agreement. At
any time during the Term of this Agreement the City Manager may notify Contractor in
writing that City no longer desires to exercise its flow control option hereunder. In the event
City so notifies Contractor of its desire to cease exercising its flow control option,
Contractor shall have the absolute discretion to utilize any Transformation facility,recycling
facility,material recovery facility, landfill, or other facility of its choosing to retain,recycle,
process, and dispose of Solid Waste and construction materials generated within the
Franchise Area, provided such facility meets all other requirements of this Agreement.
SECTION 27.
INDEMNIFICATION
27.1 General
(A) Contractor hereby agrees to and shall indemnify and hold harmless City, its
elected and appointed boards, commissions, officers, employees, and agents (collectively
the "Indemnities") from and against any and all loss, liability, penalty, forfeiture, claim,
demand, action, proceeding or suit in law or equity of any and every kind and description
(including, but not limited to, injury to and death of any Person and damage to property, or
for contribution or indemnity claimed by third parties) arising out of, resulting from, and/or
in any way connected with this Agreement including: (1) the negligence or willful
misconduct of Contractor, its officers, employees, agents, and/or subcontractors in
performing services under this Agreement; (2) the failure of Contractor, its officers,
employees, agents, and/or subcontractors to comply in all respects with the provisions of
this Agreement, all Applicable Law (including, without limitation, the Environmental
Laws), ordinances and regulations, and/or applicable permits and licenses; (3) the acts of
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Contractor, its officers, employees, agents, and/or subcontractors in performing services
under this Agreement for which strict liability is imposed by law (including, without
limitation, the Environmental Laws); and (4) any challenge to the award of, or any
provisions of this Agreement (including any claim that the application of any provision
hereof violates any provision of the California Constitution). Contractor further agrees to
and shall, upon demand of City, at Contractor's sole cost and expense, defend (with
attorneys acceptable to City) City, its elected and appointed boards and commissions,
officers, employees, and agents against any claims, actions, suits in law or equity or other
proceedings, whether judicial, quasi-judicial or administrative in nature, arising or resulting
from any of the aforementioned events, and to reimburse City for any and all costs and
expenses City incurs in providing any such defense, either before, during or after the time
Contractor elects to provide such defense, including any and all costs incurred in overseeing
any defense to be provided herein by Contractor.
(B) Contractor, upon demand of City, made by and through the City Attorney,
shall protect City and appear in and defend City and its elected officials,officers,employees
and agents, in any claims or actions by third parties, whether judicial, administrative or
otherwise, including, but not limited to disputes and litigation over the definitions of"Solid
Waste," "Recyclable Material," or "Organic Waste" the scope of the rights granted herein,
conflicts between the rights granted herein and rights asserted by other Persons, or the limits
of City's authority with respect to the grant of licenses, or agreements, exclusive or
otherwise, asserting rights under the Dormant Commerce Clause or any other federal or
state laws to provide Collection services in the City.
(C) The provisions of this Section shall not terminate or expire, shall be given
the broadest possible interpretation, and shall survive the expiration or earlier termination
of this Agreement.
27.2 Hazardous Substances Indemnification
(A) Without regard to any insurance coverage or requirements, and without
limiting the above general indemnification obligation in any way, to the extent allowed by
Applicable Law, Contractor specifically agrees to and shall, to the maximum extent
permitted by law, defend (with counsel acceptable to City) reimburse, indemnify, and hold
City and its past and present officers, council members, employees, consultants and agents
(hereinafter "Indemnified Parties") harmless from and against any and all claims, actions,
liabilities, damages, demands, judgments, losses, costs, liens, expenses, suits, actions,
attorneys' fees, consultant fees, penalties and any and all other losses, damages, fees and
expenses of whatever kind or nature("Claims") (including but not limited to response costs,
investigative costs, assessment costs, monitoring costs, treatment costs, cleanup costs,
removal costs,remediation costs, and similar costs, damages and expenses) that arise out of
or are alleged to arise out of or in any way relate to any action, inaction or omission of
Contractor that:
(1) results in any demand, claim,notice, order, or lawsuit, asserting that
any Indemnified Party is liable, responsible or in any way obligated to investigate, assess,
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monitor, study, test, treat, remove, remediate, or otherwise cleanup, any Hazardous
Contaminant (as defined herein); or
(2) relates to material Collected, transported, recycled, processed,
treated or disposed of by Contractor.
(B) Contractor's obligations pursuant to this Section shall apply, without
limitation, to:
(1) any Claims brought pursuant to or based on the provisions of the
Environmental Laws, including without limitation the Comprehensive Environmental
Response, Compensation and Liability Act, 42 U.S.C. §9601 et seq., the Resource
Conservation and Recovery Act, 42 U.S.C. §6901 et seq., the Carpenter-Presley-Tanner
Hazardous Substances Account Act, California Health & Safety Code Section 25300 et
seq., the California Hazardous Waste Control Laws, California Health and Safety Code
Section 25100 et seq., the California Porter-Cologne Act, California Water Code Section
13000 et seq., and any and all amendments and regulations thereto, and any other federal,
state, regional or local environmental statutory or regulatory provision;
(2) any Claims based on or arising out of or alleged to be arising out of
the ownership, use, lease, sale, design, construction, maintenance or operation by
Contractor of any facility;
(3) any Claims based on or arising out of or alleged to be arising out of
the marketing, sale, distribution, storage, transportation, disposal, processing or use of any
materials recovered by Contractor; and
(4) any Claims based on or arising out of or alleged to be arising out of
any breach of any express or implied warranty, representation or covenant arising out of or
in connection with this Agreement.
(C) The foregoing indemnity and defense obligations shall apply irrespective of
the negligence or willful misconduct of Contractor or any Affiliate of Contractor.
(D) For purposes of this Agreement, the term "Hazardous Contaminant" shall
mean any "hazardous material," as that term is defined under California Health & Safety
Code Section 25501(o); any "hazardous substance," as that term is defined herein or under
California Health& Safety Code Sections 25281(h), 25501(p), 25501.1 and under Title 42,
Section 9601(14) of the United States Code; any "hazardous waste," as that term is defined
herein and under Title 42, Section 6903(5) of the United States Code and under California
Health & Safety Code Section 25501(q); any chemical which the Governor has identified
as a chemical known to the State to cause cancer or reproductive toxicity pursuant to
California Health & Safety Code Section 25249.8; any crude oil or refined or unrefined
petroleum product or any. fraction or derivative thereof; and any asbestos or asbestos-
containing material. The term "Hazardous Contaminant" shall also include any and all
amendments to the above-referenced statutory and regulatory provisions made before or
after the date of execution of this Agreement.
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(E) The provisions of this Section shall not terminate or expire, shall be given
the broadest possible interpretation, and shall survive the expiration or earlier termination
of this Agreement.
27.3 Referendum Petition
In the event that the City's residents submit a valid referendum petition challenging award
of this Agreement, City may elect to conduct an election on such award. If so, Contractor shall
reimburse City for all costs associated with conducting such election within thirty (30) days of
receipt of an invoice from City.
SECTION 28.
CONTRACTOR'S BOOKS AND RECORDS; AUDITS
28.1 Maintenance and Inspection of Records
Contractor shall maintain all records relating to the services provided hereunder, including
but not limited to Customer lists; Billing records; accounts payable records; maps; AB 939, AB
341, AB 1826, and SB 1383 compliance records; records reflecting the number and type of routes
and route hours by service category (such as residential, multi-family, commercial, roll off, and
special services); records demonstrating facilities, equipment and personnel used to perform
services;Refuse,Recyclables,and Organic Waste Containers in service by frequency of Collection -
for each Customer group (such as single family, multi-family, commercial, roll off); records
reflecting the number of Roll Off Box pulls; and such other documents and materials which
reasonably relate to Contractor's compliance with the provisions of this Agreement (the
"Records"), for the full Term of this Agreement, and an additional period thereafter of not less
than three (3) years, or any longer period required by law. City shall have the right, upon five (5)
business days advance notice, to inspect the Records. Such Records shall be made available to
City at Contractor's regular place of business, but in no event outside the County of Orange.
Nothing in this Section shall override Contractor's attorney-client privilege unless waived by
Contractor. Records must be made available for CalRecycle within 10 business days upon request
from the City.
28.2 CERCLA Defense Records
City views the ability to defend against the Comprehensive Environmental Response,
Compensation and Liability Act and related litigation as a matter of great importance. For this
reason, the City regards the ability to prove where Solid Waste Collected in the City was taken for
disposal, as well as where it was not taken, to be matters of concern. Contractor shall maintain
data retention and preservation systems which can establish where Solid Waste Collected in the
City was landfilled (and therefore establish where it was not landfilled) for not less than five (5)
years following the termination of this Agreement, and agrees to notify City's Risk Manager, City
Clerk and City Attorney before destroying such records thereafter. At any time, including after
the expiration of the Term hereof, Contractor shall provide copies of such records to City. The
requirements of this Section shall survive the expiration of the Term of this Agreement.
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28.3 Audits
28.3.1 Examination of Services
From time to time, anticipated to be at least once every other year, City may request
Contractor to make available any or all of its records related to performance hereunder available
to an independent auditor or examiner, to be selected by the City, for auditing and examination
purposes (a "Discretionary Audit"). City shall bear the cost of any Discretionary Audit except as
otherwise provided herein. Should any Discretionary Audit reveal an underpayment of any
Franchise Fee required pursuant to this Agreement, the amount of such underpayment shall
become due and payable to City not later than fifteen (15) days after written notice of such
underpayment is sent to Contractor by City, complete with any additional late charges as set forth
herein. If a Discretionary Audit reveals inaccuracies or inconsistencies in more than five percent
(5%) of all Customer accounts, either with Contractor's operations or Billing systems, or an
underpayment of Franchise Fees of more than three percent (3%), Contractor shall bear the entire
cost of such Discretionary Audit.
SECTION 29.
TRANSITION OBLIGATIONS
At the end of the Term, or in the event this Agreement is terminated for cause prior to the
end of the Term, Contractor shall cooperate fully with City and any subsequent Solid Waste
enterprise it designates to assure a smooth transition of services. Contractor's cooperation shall
include,but not be limited to,providing route lists,Billing information and other operating records
needed to service all Premises covered by this Agreement. The failure to cooperate with City
following termination shall be conclusively presumed to be grounds for specific performance of
this covenant and/or other equitable relief necessary to enforce this covenant.
Contractor shall provide any new Solid Waste enterprise with all keys, security codes and
remote controls used to access garages, gates and bin enclosures. Contractor shall be responsible
for coordinating transfer immediately after its final Collection activities, so as to not disrupt
services. Contractor shall provide City with detailed route sheets containing service names and
addresses, Billing names and addresses, monthly rate and service levels (number and size of
Containers and pickup days) at least 90 days prior to the transition date, provide an updated list
two weeks before the transition, and a final updated list with any changes the day before the
transition. Contractor shall provide means of access to the new Solid Waste enterprise at least one
full business day prior to its first day of Collection, and within sufficient time so as to not impede
in any way the new Solid Waste enterprise from easily servicing all Containers.
SECTION 30.
GENERAL PROVISIONS
30.1 Force Majeure
Contractor shall not be in default under this Agreement in the event that its ability to
provide Solid Waste Handling Services or Temporary Services, in compliance with its obligation
to do so hereunder, is temporarily interrupted or discontinued for any of the following reasons:
riots, wars, sabotage, civil disturbances, insurrections, strikes or other labor disturbances lasting
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15 days or less, explosion, natural disasters such as floods, earthquakes, landslides, and fires, or
"other catastrophic events" which are beyond the reasonable control of Contractor. The term
"other catastrophic events" does not include: (i) the financial inability of Contractor to perform;
(ii) failure of Contractor to obtain any necessary permits or licenses from other governmental
agencies; (iii) the failure to obtain the right, or the loss of the right, to use the facilities of any
public utility where such failure is due in substantial part to the acts or omissions of Contractor; or
(iv) strikes or other labor disturbances lasting longer than 10 days.
30.2 Independent Contractor
Contractor is an independent contractor and not an officer, agent, servant, or employee of
City. Contractor is solely responsible for the acts and omissions of its officers, agents, employees,
and subcontractors, if any. Nothing in this Agreement shall be construed as creating a partnership
or joint venture between City and Contractor. Neither Contractor nor its officers, employees,
agents, or subcontractors shall obtain any rights to retirement or other benefits which accrue to
City employees.
30.3 Pavement Damage
Contractor shall be responsible for the cost of repair of any extraordinary damage to the
public streets located within the City resulting from providing the services required hereunder.
30.4 Property Damage
Any physical damage caused by the negligent or willful acts or omissions of employees,
agents, or subcontractors of Contractor to private or public property shall be promptly repaired or
replaced at Contractor's expense.
30.5 Right of Entry
Contractor shall not have the right, until Contractor receives permission from the property
owner, to enter or drive on any private street, court, place, easement, or other private property for
the purpose of providing Temporary Services and/or Solid Waste Handling Services pursuant to
this Agreement.
30.6 Law to Govern; Venue
The laws of the State of California shall govern this Agreement. In the event of litigation
between the parties, venue in state trial courts shall lie exclusively in the County of Orange.
30.7 Amendment
This Agreement is intended to carry out City's obligations to comply with the provisions
of AB 939,AB 1826, SB 1383 and AB 341, as implemented by regulations of CalRecycle, as they
from time to time may be amended. In the event that, after the Effective Date of this Agreement,
other state or federal laws or regulations are enacted and prevent or preclude compliance with one
or more provisions of this Agreement, such provisions (including those relating to rates set forth
in Exhibit A) shall be modified or suspended as may be necessary to comply with such state or
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federal laws or regulations. Except as otherwise expressly stated herein, no other amendment of
this Agreement shall be valid unless it in writing and duly executed by the Parties.
30.8 Notices
All notices required or permitted to be given under this Agreement shall be in writing and
shall be personally delivered or sent by United States certified mail,postage prepaid,return receipt
requested, and addressed as follows:
To City: City of San Juan Capistrano
Attn: City Manager
32400 Paseo Adelanto
San Juan Capistrano, CA 92675
To Contractor: CR&R Incorporated
Attn: President
P.O. Box 125
Stanton, CA 90680
Telephone: 877.728.0446
Telecopier: 714-890-6347
or to such other address as either party may from time to time designate by notice to the other
given in accordance with this Section. Notice shall be deemed given on the date served if served
personally between the hours of 8:00 a.m. to 5:00 p.m. on any regular business day for City's
business offices. If mailed, notice shall be deemed given three (3) business days from the date
such notice is deposited in the United States mail in the manner proscribed above.
• 30.9 Savings Clause
If any non-material provision of this Agreement is for any reason held to be invalid or
unenforceable, the invalidity or unenforceability of such provision shall not affect the validity and
enforceability of any of the remaining provisions of this Agreement.
30.10 Exhibits Incorporated
Each Exhibit referred to in this Agreement forms an essential part of this Agreement.
Exhibits A through I are attached to and incorporated in this Agreement by reference. In the event
of a conflict between the provisions of this Agreement and such Exhibit, the terms of this
Agreement shall govern.
30.11 Joint Drafting
This Agreement shall be interpreted as if it were drafted jointly by the Parties to the Agreement.
30.12 Attorneys' Fees and Litigation Costs
In the event either party brings any action or proceeding to enforce or interpret the terms
or provisions of this Agreement, the prevailing party in any such action or proceeding shall be
entitled to recover its reasonable attorneys' fees and other litigation costs and expenses, including
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without limitation, expert witness fees, consultant fees and costs. Without limiting its scope in
any way, this provision is expressly intended to, and shall, apply to fees and costs incurred in any
appeal.
30.13 City's Authorized Agent
Notwithstanding anything contained herein to the contrary, and excepting amendments
hereto and such actions set forth herein specifically calling for City Council action or approval,
the City Manager is designated as the City's authorized agent to take any action with regard to any
matter, or enforce any right, set forth herein requiring action by the City.
30.14 Integrated Agreement
This Agreement contains the entire integrated agreement and understanding concerning the
subject matter herein and supersedes and replaces any prior negotiations, promises,proposals, and
agreements between the Parties, whether written or oral. The Parties acknowledge this document
has been executed with the consent and upon the advice of counsel. Each of the Parties
acknowledges that no party or agent or attorney of any other party has made any promise,
representation, or warranty, express or implied, not contained in this Agreement, to induce the
other party to execute this instrument.
30.15 Section Headings
The section headings in this Agreement are for convenience of reference only and are not
intended to be used in the construction of this Agreement nor to alter or affect any of its provisions.
30.16 Compliance with Law
In providing the services required under this Agreement, Contractor shall at all times,at its
sole cost, comply with all Applicable Law, including the laws and regulations of the United States,
the State of California, the provisions of the Municipal Code, and any federal, state, regional or
local administrative and regulatory agencies, now in force and as they may be enacted, issued or
amended.
[SIGNATURES ON FOLLOWING PAGE]
Page 84 of 110
"City"
City OF SAN JUAN CAPISTRANO
By:
Troy Bourne,Mayor
ATTEST:
By:
Maria Morris,City Clerk .
APPROVED AS TO FORM:
By: 9i'4°4/ :;34.1....0
ij-
Jeff Ballinger,City Attorney
"Contractor"
CR&R 14k p
Its:. t ckSb ct•-1 y
•
Page 85of110
"City"
City OF SAN JUAN CAPISTRANO
By: i ;t
'roy Bourne, Mayor
ATTE
By: A. .
T aria orfs, Ci Clerk
APPROVED AS TO FO' ,:
By:
Jeff Ballinger, City Attorney
"Contractor"
CR&R I, co so ated
By: 44,
Its: -\1 -1 J
Page 85 of 110
EXHIBIT A.
MAXIMUM RATE SCHEUDLE FOR SOLID WASTE HANDLING SERVICES
City of San Juan Capistrano
Rate Schedule Effective 7/1/2020—6/30/2021
Service Descriptions Rate
Single Family Residential Cart Service(Monthly)
35-gallon refuse cart
set of 3 (35-gallon refuse+35,64, or 96 gallon recycle and green waste) $21.00
each additional 35-gallon refuse carts $4.01
each additional 35-gallon green waste carts $4.01
1st additional 35, 65,or 96 gallon recycling cart No Charge
each additional 35-gallon recycling cart(2nd or above) $4.01
65-gallon refuse cart
set of 3(65-gallon refuse+35, 64, or 96 gallon recycle and green waste) $22.00
each additional 65-gallon refuse carts $5.57
each additional 65-gallon green waste carts $5.57
1st additional 35, 65,or 96 gallon recycling cart No Charge
each additional 65-gallon recycling cart(2nd or above) $5.57
96-gallon refuse cart
set of 3(96-gallon refuse+35,64, or 96 gallon recycle and green waste) $24.00
each additional 96-gallon refuse carts $7.16
each additional 96-gallon green waste carts $7.16
1st additional 35, 65,or 96 gallon recycling cart No Charge
each additional 96-gallon recycling cart(2nd or above) $7.16
Residential Miscellaneous Fees
Walkout service for eligible customers • No Charge
Walkout service for ineligible customers $46.25
Residential Additional Pick up $20.60
Residential Pickup(Walkout) $44.24
Residential Restart Fee $20.44
Residential New Account Fee $26.09
Contamination Charge Per Occurrence $25.00
Curbside Household Hazardous Waste(per collection) $87.96
Additional Container Exchange $25.00
Service Call Back $25.00
Overflow $25.00
Cart Cleaning $25.00
Call Service
For each Bulky Item-up to four(4)items No Charge
For each Bulky Item-commencing with fifth (5th) item $11.88
Page 86 of 110
City of San Juan Capistrano
Rate Schedule Effective 7/1/2020-6/30/2021
Service Descriptions Rate
Commercial Services-Refuse
1 x p/wk 35,64, or 96-Gallon Commercial Refuse Cart $25.80
2 x p/wk 35, 64, or 96-Gallon Commercial Refuse Cart $42.63
3 x p/wk 35, 64, or 96-Gallon Commercial Refuse Cart $58.00
4 x p/wk 35, 64, or 96-Gallon Commercial Refuse Cart $76.03
5 x p/wk 35, 64, or 96-Gallon Commercial Refuse Cart $92.42
6 x p/wk 35, 64, or 96-Gallon Commercial Refuse Cart $108.39
1 x p/wk Rate used for 3yd Split Bin Calc only 1.5 yd (3yd split) Refuse $76.03
2 x p/wk Rate used for 3yd Split Bin Calc only 1.5 yd (3yd split) Refuse $125.67
3 x p/wk Rate used for 3yd Split Bin Calc only 1.5 yd (3yd split) Refuse $170.97
4 x p/wk Rate used for 3yd Split Bin Calc only 1.5 yd (3yd split) Refuse $224.16
5 x p/wk Rate used for 3yd Split Bin Calc only 1.5 yd (3yd split) Refuse $272.47
6 x p/wk Rate used for 3yd Split Bin Calc only 1.5 yd (3yd split) Refuse $319.53
1 x p/wk 2yd (or 4yd split) Refuse $99.90
2 x p/wk 2yd (or 4yd split) Refuse $165.34
3 x p/wk 2yd (or 4yd split) Refuse $225.23
4 x p/wk 2yd (or 4yd split) Refuse $294.94
5 x p/wk 2yd (or 4yd split) Refuse $358.15
6 x p/wk 2yd (or 4yd split) Refuse $420.41
1 x p/wk 3yd Refuse $152.07
2 x p/wk 3yd Refuse $251.35
3 x p/wk 3yd Refuse $341.96
4 x p/wk 3yd Refuse $448.31
5 x p/wk 3yd Refuse $544.94
6 x p/wk 3yd Refuse $639.06
1 x p/wk 3yd Locking Refuse $166.12
2 x p/wk 3yd Locking Refuse $265.39
3 x p/wk 3yd Locking Refuse $355.73
4 x p/wk 3yd Locking Refuse $461.99
5 x p/wk 3yd Locking Refuse $558.49
6 x p/wk 3yd Locking Refuse $652.47
1 x p/wk 3yd Compactor Refuse $281.73
2 x p/wk 3yd Compactor Refuse $510.84
3 x p/wk 3yd Compactor Refuse $731.03
4 x p/wk 3yd Compactor Refuse $967.08
5 x p/wk 3yd Compactor Refuse $1,193.37
6 x p/wk 3yd Compactor Refuse $1,417.16
Page 87 of 110
City of San Juan Capistrano
Rate Schedule Effective 7/1/2020—6/30/2021
Service Descriptions Rate
1 x p/wk 4yd Refuse $199.80
2 x p/wk 4yd Refuse $330.65
3 x p/wk 4yd Refuse $450.48
4 x p/wk 4yd Refuse $589.88
5 x p/wk 4yd Refuse $716.33
6 x p/wk 4yd Refuse $840.82
1 x p/wk 4yd Locking Refuse $213.81
2 x p/wk 4yd Locking Refuse $344.48
3 x p/wk 4yd Locking Refuse $464.17
4 x p/wk 4yd Locking Refuse $603.38
5 x p/wk 4yd Locking Refuse $729.65
6 x p/wk 4yd Locking Refuse $854.03
1 x p/wk 4yd Compactor Refuse $372.74
2 x p/wk 4yd Compactor Refuse $676.43
3 x p/wk 4yd Compactor Refuse $969.22
4 x p/wk 4yd Compactor Refuse $1,281.47
5 x p/wk 4yd Compactor Refuse $1,579.36
6 x p/wk 4yd Compactor Refuse $1,878.21
Page 88 of 110
City of San Juan Capistrano
Rate Schedule Effective 7/1/2020-6/30/2021
Service Descriptions Rate
Commercial Recycling Services(60%of Commercial)
1 x p/wk 35, 64,or 96-Gallon $15.48 $15.48
2 x p/wk 35,64,or 96-Gallon $25.57 $25.57
3 x p/wk 35,64,or 96-Gallon $34.79 $34.79
4 x p/wk 35,64,or 96-Gallon $45.62 $45.62
5 x p/wk 35,64,or 96-Gallon $55.45 $55.45
6 x p/wk 35,64,or 96-Gallon $65.03 $65.03
1 x p/wk 1.5 yd(3yd split) Recycling $45.62
2 x p/wk 1.5 yd(3yd split) Recycling $75.40
3 x p/wk 1.5 yd(3yd split) Recycling $102.59
4 x p/wk 1.5 yd(3yd split) Recycling $134.49
5 x p/wk 1.5 yd(3yd split) Recycling $163.48
6 x p/wk 1.5 yd(3yd split) Recycling $191.72
1 x p/wk 2yd (or 4yd split) Recycling $59.94
2 x p/wk 2yd (or 4yd split) Recycling $99.20
3 x p/wk 2yd (or 4yd split) Recycling $135.14
4 x p/wk 2yd (or 4yd split) Recycling $176.96
5 x p/wk 2yd (or 4yd split) Recycling $214.89
6 x p/wk 2yd (or 4yd split) Recycling $252.25
1 x p/wk 3yd Recycling $91.24
2 x p/wk 3yd Recycling $150.81
3 x p/wk 3yd Recycling $205.17
4 x p/wk 3yd Recycling $268.98
5 x p/wk 3yd Recycling $326.97
6 x p/wk 3yd Recycling $383.43
1 x p/wk 3yd Locking Recycling $99.67
2 x p/wk 3yd Locking Recycling $159.23
3 x p/wk 3yd Locking Recycling $213.44
4 x p/wk 3yd Locking Recycling $277.19
5 x p/wk 3yd Locking Recycling $335.10
6 x p/wk 3yd Locking Recycling $391.48
1 x p/wk 3yd Compactor Recycling $169.04
2 x p/wk 3yd Compactor Recycling $306.50
3 x p/wk 3yd Compactor Recycling $438.61
4 x p/wk 3yd Compactor Recycling $580.24
5 x p/wk 3yd Compactor Recycling $716.02
6 x p/wk 3yd Compactor Recycling $850.29
Page 89 of 110
City of San Juan Capistrano
Rate Schedule Effective 7/1/2020—6/30/2021
Service Descriptions Rate
1 x p/wk 4yd Recycling $119.88
2 x p/wk 4yd Recycling $198.38
3 x p/wk 4yd Recycling $270.28
4 x p/wk 4yd Recycling $353.92
5 x p/wk 4yd Recycling $429.80
6 x p/wk 4yd Recycling $504.49
1 x p/wk 4yd Locking Recycling $128.28
2 x p/wk 4yd Locking Recycling $206.69
3 x p/wk 4yd Locking Recycling $278.49
4 x p/wk 4yd Locking Recycling $362.03
5 x p/wk 4yd Locking Recycling $437.79
6 x p/wk 4yd Locking Recycling $512.42
1 x p/wk 4yd Compactor Recycling $223.65
2 x p/wk 4yd Compactor Recycling $405.86
3 x p/wk 4yd Compactor Recycling $581.53
4 x p/wk 4yd Compactor Recycling $768.88
5 x p/wk 4yd Compactor Recycling $947.61
6 x p/wk 4yd Compactor Recycling $1,126.92
Page 90 of 110
City of San Juan Capistrano
Rate Schedule Effective 7/1/2020—6/30/2021
Service Descriptions Rate
Organics Services .
Food Establishment(Commercial)
1 x p/wk 2-yard Organics $79.93 r
2 x p/wk 2-yard Organics $132.27
3 x p/wk 2-yard Organics $180.19
4 x p/wk 2-yard Organics $235.94
5 x p/wk 2-yard Organics $286.51
6 x p/wk 2-yard Organics $336.32
1 x p/wk 35-gallon Organics cart $20.63
2 x p/wk 35-gallon Organics cart $34.10
3 x p/wk 35-gallon Organics cart $46.40
4 x p/wk 35-gallon Organics cart $60.82
5 x p/wk 35-gallon Organics cart $73.94
6 x p/wk 35-gallon Organics cart $86.71
1 x p/wk 65-gallon Organics cart $20.63
2 x p/wk 65-gallon Organics cart $34.10
3 x p/wk 65-gallon Organics cart $46.40
4 x p/wk 65-gallon Organics cart $60.82
5 x p/wk 65-gallon Organics cart $73.94
6 x p/wk 65-gallon Organics cart $86.71
Green Waste(Multi-Family)
1 x p/wk 3-yard Green Waste $121.65
2 x p/wk 3-yard Green Waste $201.08
3 x p/wk 3-yard Green Waste $273.56
4 x p/wk 3-yard Green Waste $358.65
5 x p/wk 3-yard Green Waste $435.95
6 x p/wk 3-yard Green Waste $511.25
1 x p/wk 96-gallon Green Waste cart $20.63
2 x p/wk 96-gallon Green Waste cart $34.10
3 x p/wk 96-gallon Green Waste cart $46.40
4 x p/wk 96-gallon Green Waste cart $60.82
5 x p/wk 96-gallon Green Waste cart $73.94
6 x p/wk 96-gallon Green Waste cart $86.71
Page 91 of 110
City of San Juan Capistrano
Rate Schedule Effective 7/1/2020-6/30/2021
Service Descriptions Rate
Commercial Miscellaneous Fees
One-Time Additional Pickup(Refuse) Refuse Bin $54.48
One-Time Additional Pickup(Recycling) Recycling Bin 27.24
One-Time Additional Pickup(Organic) Organics Bin 23.79
Contamination Charge Per Occurrence Bin $54.48
Locking Bins Installation Bin $31.93
Overflow Charge Bin $54.48
Container Cleaning Bin $70.35
Steam Cleaning Enclosure Bin $102.20
Commercial Bulky Item $57.49
Additional Bulky Item Same Visit $19.15
Additional Container Exchange $54.18
Set-Up $50.00
Service Call Back $50.00
Push Rate 0-25 Feet Bin N/C
Push Rate 26-50 Feet Bin 29.32
Push Rate 51-75 Feet Bin 58.64
Push Rate 76-100 Feet Bin 87.96
One-Time Additional Pickup(Refuse) Refuse Cart $43.58
One-Time Additional Pickup(Recycling) Recycling Cart 21.79
One-Time Additional Pickup(Organic) Organics Cart 19.03
Contamination Charge Per Occurrence Cart $43.58
Locking Bins Installation Cart $25.54
Overflow Charge Cart $43.58
Container Cleaning Cart $56.28
Steam Cleaning Enclosure Cart NA
Service Call Back Cart $40.00
Push Rate 0-25 Feet Cart N/C
Push Rate 26-50 Feet Cart 23.45
Push Rate 51-75 Feet Cart 46.92
Push Rate 76-100 Feet Cart 70.37
Compactor Cleaning $168.55
Redelivery Charges-commercial $61.80
Commercial Bin Damage Charge $183.60
Commercial Bin Replacement due to damage $513.86
Special Event Trash boxes $8.00
Special Event Recycle boxes $8.00
Special Event box liners(Case) $25.00
NSF-Returned Check $25.00
Emergency Collection, hourly rate for(1)crew&(1)vehicle $129.76
Late Fees(1.5%of balance)(Monthly)
Page 92 of 110
City of San Juan Capistrano
Rate Schedule Effective 7/1/2020-6/30/2021
Service Descriptions Rate
Manure Collection
Bins service
1 x p/wk 1.5yd Manure $125.00
2 x p/wk 1.5yd Manure $182.68
3 x p/wk 1.5yd Manure $240.39
4 x p/wk 1.5yd Manure $298.10
5 x p/wk 1.5yd Manure $355.83
6 x p/wk 1.5yd Manure $413.54
Cart service
1 x p/wk 96-gal Manure Cart $35.00
2 x p/wk 96-gal Manure Cart $51.15
3 x p/wk 96-gal Manure Cart $67.31
4 x p/wk 96-gal Manure Cart $83.47
5 x p/wk 96-gal Manure Cart $99.63
6 x p/wk 96-gal Manure Cart $115.79
Roll off and Temporary Services
Temp Bin Service,3-Yard CUB
Delivery charge per bin $52.18
Clean-up Bin Weekly(7 day rental) $101.42
Daily rental fee(after 7 days) $6.39
Trip Charge $63.87
Relocation $63.87
Overweight Charge-Bin Exceeds 400 lbs $83.04
Permanent Roll off Services(rates are per pull)
Drop-off box-plus actual landfill fee or processing fee $195.00
Compactor-plus actual landfill fee or processing fee $225.99
Landfill Rate Per Ton $38.98
C&D Processing Rate Per Ton $74.71
Manure Processing Rate Per Ton $26.36
Organics Processing Rate Per Ton $108.21
Temporary Roll off COD Rates-Processing
Delivery charge per bin $52.18
40-yard roll off (up to 5 tons) $568.53
10-yard roll off (up to 8 tons) $792.65
Roll off Daily Rental after 7 days $12.76
Manure Roll off Services(rates are per pull)
Roll off manure-haul rate,single box+processing $195.00
Manure processing per ton $26.36
Roll off Miscellaneous Fees
Roll off trip charge $95.82
Roll off trip relocation $102.20
Roll off overweight fee-Exceeds 10 tons $527.70
Roll off Box Steam Cleaning $105.53
Redelivery Charges $52.18
Page 93 of 110
EXHIBIT B.
LIST OF CITY BUILDINGS AND FACILITIES
• Blas Aguilar Adobe (31806 El Camino • Arroyo Park(corner of Via Parra and
Real) Calle Arroyo)
• City Hall Civic Center(32400 Paseo • Bonita Park(Via Del Rey)
Adelanto) • Creekside Park (Calle Jardin)
• Community Center Property, Sports • Cook Cordova Park(28336 Calle
Park and Community Gardens (25925 Arroyo)
Camino Del Avion) • Cook La Novia Park(28202 Calle
• City Gymnasium (1 Via Positiva) Arroyo)
• Congdon House (32701 Alipaz St) • De La Vista Park (Avenida De La
• Head Start Facility(31485 El Camino Vista)
Real) • Descanso Park (32506 Paseo
• Kindergarten Readiness Facility Adelanto)
(31411 La Matanza) • El Camino Real Park (Old San Juan
• Lacouague Building(31421 La Road)
Matanza) • Four Oaks Park (Via Madonna and
• Montanez Adobe (31745 Los Rios) Calle Santa Ynez)
• Northwest Open Space, including Dog • Historic Town Center Park(31852 El
Park (30291 Camino Capistrano) Camino Real)
• Nydegger Building and T.J. Meadows • Junipero Serra Park (Calle Santa
Building(31421 La Matanza) Rosalia)
• San Juan Capistrano Library and La • La Novia Park(La Novia and San
Sala Auditorium (31495 El Camino Juan Creek Rd)
Real) • La Ronda Park(Camino La Ronda)
• Railroad Platform/Depot(26701 • Los Rios Park(31781 Paseo Adelanto)
Verdugo Street) • Lucana Park(Calle Lucana)
• Stone Field and Community Office • Mission Bell Park (Alipaz Street)
(corner of Camino Capistrano and La • Reata Park and Event Center(28632
Zanja Street) Ortega Highway)
• 760S Reservoir(27271 Calle Delgado) • Rio Oso Park(Avenida De La Vista)
• Acu Canyon Park (Camino Las • San Juan Creek Park(San Juan Creek
Ramblas) Road)
• Arce Park(corner of Alipaz Street and • Veterans Park (Camino Capistrano)
Del Obispo Street)
Page 94 of 110
Final Draft January 29, 2020
EXHIBIT C.
LIST OF SPECIAL EVENTS
• Rotary Car Show
• Taste of San Juan
• San Juan Fiesta Association Swallow's Day Parade
• Swallow's Day Pancake Breakfast
• Boys and Girls Club Gala
• Historical Society Open House
• Missionfest
• Rancho Mission Viejo Rodeo
• Green Feast
• San Juan Historical Society Events
• San Juan Chamber of Commerce Events
• Spring"Eggstravaganza" (Egg Hunt)
• Fourth of July Carnival
• Fourth of July Fireworks Event
• Inner Coastal Clean-up Day
• San Juan Summer Nights Concert Series
• Relay for Life Event
• E-waste and Shredding Event
• Christmas Tree Lighting
Page 95 of 110
Final Draft January 29, 2020
EXHIBIT D.
LIST OF CONTRACTOR'S FACILITIES
Facility Summary Table
Processed Material
. d
Facility/Address Relationship Dates of Use a Qd
a U d
8 u a ^C '*•
o o a
U a C7 " W " a
CR&R Recycling(Western) Owned and operated by
Stanton,CA 90680 CR&R In use and will continue X
Clean MRF
Rancho Mission Viejo 1/1/2020 until 6/30/2020
Composting Owned and operated by
Lakeview,CA 92555 CR&R for residential X
SWIS# 33-AA-0321 composting
ROAR-Perris MRF and AD
Facility Owned and operated by Starting 7/1/2020 X X
Penis,CA 92570 CR&R
SWIS# 33-AA-0239
South County C&D Material
Recovery Facility Owned and operated by In use and will continue X
San Juan Capistrano CR&R
SWIS# 30-AB-0395
Residuals Recovery Group, Operated by Residuals
Inc.Ontario,CA Recovery Group,Inc.Five In use and will continue X
SWIS#36-AA-0483 year agreement
RWP Recycled Wood
Products Ontario 2 Operated by Recycled Wood
Pomona,CA Products.Five year agreement In use and will continue X
SWIS#36-AA-0477
WM CORe Operated by Waste
•
Orange,CA Management.Three year In use and will continue X
SWIS#30-AB-0363 agreement.
Orange County Landfill Owned and operated by In use and will continue.
County of Orange,Waste
System-Brea,Irvine, San Juan ADC will stop as of X
Capistrano Disposal Agreement with City 12/31/19.
and CR&R
South Yuma County Landfill
Organics Composting Owned and operated by Alternative as needed X
CR&R
Yuma,AZ
Page 96 of 110
Final Draft January 29, 2020
CR&R Intermediate Processing Center (Western Ave Clean MRF)
11291 Western Avenue
Stanton, CA 90680
Material to be processed:
All Single Stream and Single material source separated recyclables
Waste Stream Origination:
• Residential Commingled Recyclable Cart
• Commercial Commingled and Single Stream Recycling Bins and Carts
• Source Separated Recyclables from Roll off Boxes and Roll off Box Compactors
Rancho Mission Viejo Composting Facility
31641 Ortega Hwy (adjacent)
San Juan Capistrano, CA
Timeline: Green waste composting will begin 1/1/2020.
Material to Be Processed:
• Source separated yard trimmings
Waste Stream Origination:
• Residential Yard Trimmings, Commercial and Industrial yard trimmings
ROAR Anaerobic Digestion Facility
1706 Goetz Road
Penis, CA 92570
Timeline: Processing of co-collected yard trimmings and food scraps will start 7/1/2020.
Material to Be Processed:
• Source separated yard trimmings
• Co-collected yard trimmings and food scraps
Small pieces of food soiled paper are acceptable in the material stream. In addition,the facility can
also accept organics liquids such as cheese whey, fats, oils and grease (FOG). Food soiled paper
is not considered contamination.
Waste Stream Origination:
• Residential Yard Trimmings, co-collected yard trimmings and food scraps
• Commercial/Multi-family yard trimmings, co-collected yard trimmings and food scraps
Page 97 of 110
Final Draft January 29, 2020
South Orange County MRF and Transfer Station
31641 Ortega Highway
San Juan Capistrano, CA
Material to be processed:
All Construction and Demolition Debris generated from Clean-up Bins and Roll off Boxes.
Waste Stream Origination:
• Residential and Commercial Construction and Clean Up Bins and Roll Off Boxes
• Source Separated recyclable construction materials from Clean Up Bins and Roll offs
• Capability to process commercial and multi-family mixed processing streams.
WM Orange CORe
2050 N. Glassell
Orange, CA
Three year agreement with Waste Management
Material to Be Processed:
• Source separated food scraps
Waste Stream Origination:
• Commercial/Multi-family food scraps
Residuals Recovery Group, Inc.
7325 Edison Road
Ontario, CA
Five year agreement as previously listed.
Material to Be Processed:
• Source separated manure and stable bedding
Waste Stream Origination:
• Large volume generators such as stables, polo fields, and large-scale equine facilities
RWP Recycled Wood Products Ontario 2
13905 Walker Ave
Ontario, CA
Five year agreement as previously listed.
Material to Be Processed:
• Source separated manure and stable bedding
Waste Stream Origination: -
• Large volume generators such as stables, polo fields, and large-scale equine facilities
Page 98 of 110
Final Draft January 29, 2020
Disposal Facilities
County of Orange Landfill System
• Olinda Landfill, 1942 North Valencia Ave., Brea, CA 92823 (SWIS No. 30-AB-0035)
• Frank R. Bowerman Landfill, 11002 Bee Canyon Access Rd., Irvine, CA 92602 (SWIS No.
30-AB-0360)
• Prima Deshecha Landfill, 32250 La Pata Ave., San Juan Capistrano, CA 92675 (SWIS No. 30-
AB-0019)
The County of Orange owns and operates all three landfills. The County landfill system will be
used for disposal as required under the current Waste Disposal Agreements (WDA) between the
County, City of San Juan Capistrano, and CR&R. The primary landfills used for City of San Juan
Capistrano include Prima and Frank R. Bowerman.Both landfills have guaranteed capacity for the
city under the terms of the WDA agreement.
South Yuma County Landfill
19536 South Avenue lE
Yuma, AZ. 85365
Alternative facility as needed.
Material to Be Processed:
• Source separated food scraps
Waste Stream Origination:
• Commercial/Multi-family food scraps
Page 99 of 110
Final Draft January 29, 2020
EXHIBIT E.
LIST OF SUBCONTRACTORS
No subcontractors.
Page 100 of 110
Final Draft January 29, 2020
EXHIBIT F.
SOURCE SEPARATION PROGRAM IMPLEMENTATION PLAN
PUBLIC OUTREACH&EDUCATION PLAN
Tasks Agency Year:2020
Responsible Jan Feb Mar April May Jun JulAug Sep Oct Nov Dec
New Contract Begins City X
Submittal of Outreach CR&R X
and Education Plan
Letter from City CR&R& X
(Mayor)announcing City
new programs
Recycling CR&R X
Coordinator Assigned
Develop New CR&R X
Residential Recycling
Brochure
Develop New CR&R X
Commercial
Recycling Brochure
Develop New Multi- CR&R X
family Recycling
Brochure
City Review and City X
Approvals of
Brochures
San Juan Capistrano CR&R X X
City Newsletter
articles
Introductory mailer CR&R X
sent to customers
SFD Cart Lid CR&R X
graphics development
and City approval
Train Customer CR&R X
Service on new
contract deliverables
If desired, schedule City X
City Council
Workshop meeting
City Specific Website CR&R X
Pages
Commence Recycling CR&R X X X X X X X X XX X X
Outreach&Field
Surveys
Community CR&R X X
workshops
Quarterly CR&R X X X X
Environmental News
Chamber of CR&R X X X X X X X X XX X X
Commerce interaction
Distribute New CR&R X X XX X X
Containers as needed
Page 101 of 110
Final Draft January 29, 2020
PUBLIC OUTREACH&EDUCATION PLAN
Tasks Agency Year: 2020
Responsible Jan Feb Mar April May Jim Jul Aug: Sep Oct Nov Dec
Begin Delivering CR&R X
SFD Organics to AD
Processing
Begin source CR&R X
separated commercial
recycling program
Begin source CR&R X
separated commercial
organics program
Page 102 of 110
Final Draft January 29, 2020
EXHIBIT G. SUSTAINABILITY AND DIVERSION PLAN
Residential Green Waste:
CR&R is currently utilizing ADC capacity with the Orange County landfill system for the City's
residential green waste material. With the sunset of diversion credit as of 12/31/2019 per AB 1594,
CR&R will utilize the Rancho Mission Viejo facility located in San Juan Capistrano for green
waste composting. This facility is currently in use for ADC grinding and effective 1/1/2019, green
waste material will be composted.
As of July 1, 2020, residential green waste collection program will expand to include food scraps
and provide the city with a residential organics program ahead of the requirements in SB 1383.
Curbside organics material will consist of co-collected green waste and food scraps. This material
will be taken to our San Juan facility for transfer to the ROAR Anaerobic Digester facility located
in Perris, CA. Outreach activities will commence prior to the implementation date and are outlined
in our implementation and outreach plan.
Commingled Recyclables:
Commingled recyclables collected from the residential program or source separated commercial
and multi-family customers is currently processed at our Western Avenue clean MRF. We will
continue using this facility for commingled recyclables.
Commercial Food Scraps:
Source separated food scraps collected from businesses are currently processed at WMCORe co-
digestion facility in Orange. CR&R will continue to use this facility. In the event there are any
changes with the facility operation, CR&R has identified Puente Hills and South Yuma County
Landfill as an alternative facilities for processing. South Yuma County Landfill is located in Yuma,
Arizona and fully permitted to compost food scraps in addition to green waste.
C&D Material:
C&D material collected from temporary roll off activity will continue processing at the South
County MRF to ensure compliance with the City's C&D ordinance as well as state green building
requirements.
Manure:
CR&R recognizes there is a significant diversion opportunity for manure material collected in the
City. We have identified two processing facilities able to accept the city's manure for diversion
processing. Both facilities are planned for use to ensure maximum diversion credit for the City's
manure.
Landfill and Residual Waste:
CR&R will continue to use the County of Orange landfill system for waste collected as trash or
residual material from processing operations. Use of the County landfill system is specified under
the waste disposal agreement(WDA). The primary landfill used for the City is Prima Deshecha.
Page 103 of 110
Final Draft January 29, 2020
EXHIBIT H. COMMUNITY OUTREACH AND EDUCATION PLAN
Contractor has developed a multifaceted plan to be conducted in two phases. Phase one will begin
prior to the first collection under our new agreement and will focus on introducing the new
recycling programs and additional service enhancements to the public. The second phase will
coincide with the implementation of our services and provide ongoing promotion of the programs.
Following the transition, via educational and public outreach programs, Contractor will continue
to keep San Juan Capistrano residents and businesses informed about new services, laws, and
advancements.
Contractor will arrange a meeting with designated City Staff and key members of the transition
team following the award of this franchise agreement. Together we will review and customize the
informational material for distribution and create anticipated schedules for introduction to
residents and business. Each item will be customized to uniquely represent San Juan Capistrano
and emphasize our service commitment to the community.
Contractor has a successful history of providing smooth and seamless service transitions for the
jurisdictions we presently service. In the City of San Juan Capistrano, we will plan to employ a
combination of the following public education transition methods that have been successful in
other communities and conforming to the responsibilities outlined in the agreement in order to
inform the community of the upcoming changes to their solid waste and recycling services. This
plan can be tailored as necessary to accommodate the needs of the community and implementation
timeline.
PhaserI—Introduction
• Contractor will draft an initial mailing letter introducing the transition and programs to the
residents and businesses.
• Contractor will prepare a colorful postcard mailer explaining the various programs and the
different available service options.
• A detailed brochure will be mailed to the resident which describes the various services and
types of materials to be recycled. Brochures will also be made available to residents and
businesses throughout the agreement term and placed at designated community locations
such as City Hall and other City facilities.
• The City of San Juan Capistrano will have a separate page on Contractors website which
outlines our services. Contractor will ensure any updates relating to the new franchise
agreement will be implemented for San Juan Capistrano. Our IT group can also work with
the City to provide a link from the City's website to our website.
• If available, Contractor can work with the local cable provider in order to provide a Public
Service Announcement outlining future services as well as our contact information.
• Upon completion of these tasks, Contractor executes the second phase of the community
education process.
Phase II—On-going Education
Once Contractor transitions the services for the City, Contractor will continue to implement a full
range of public relations strategies to encourage participation in both the residential and
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commercial integrated waste management programs. Upon completion of our initial meeting with
the City Staff, several alternatives will be outlined to promote solid waste collection, green waste
and recycling activities.
Press releases, advertising, media interviews, feature articles, and letters to the editor, as well as
public service announcements and the use of public access television are some of the tools
Contractor enlists in its communications campaign. These avenues of information have proven
successful to Contractor in the past and will play an integral part in the success of each program
in the City of San Juan Capistrano.
Contractor also provides a wide array of multilingual materials. These materials are used as
handouts at speaking engagements, special events, or placed in public information areas within the
city. We also employ a number of bilingual Customer Service Representatives which can help
answer questions and provide information to our diverse customer base.
Contractor will provide a quarterly Environmental News publication containing information about
programs, upcoming events, and water quality items. This, may be inserted into the quarterly
residential billing. In addition, we provide multi-family customers with the same publication
through their Property Management for reproduction as needed. The material may be provided in
PDF format for reproduction into community newsletters. Business recycling guides are also
provided to customers to encourage participation in a source separated recycling program.
On-going education items:
• Contractor's primary goal will be to ensure all commercial and multi-family customers are
in compliance with AB 341, AB 1826, and SB 1383. We plan to follow-up with all non-
compliant customers who did not initially start a recycling program during the transition
period and continuously encourage expansion of current recycling programs where
available.
• In addition to these public education avenues, Contractor will continuously work towards
engaging and educating the public through community and social media outreach.
• Corrective Action "Red-Tag" Notices — notification system for use when inappropriate
items are placed out for collection or placed in an inappropriate container.
• Newsletters distributed as bill inserts.
• Support of articles and press releases for City publications.
• Website will include information about "Reduce, Reuse, Recycle", recycling guidelines,
holiday schedules, Sharps information, HHW collection, Composting workshops, and
other helpful information. Additionally, Contractor will provide the City with assistance
on updating City's website with required information on regulations,programs,events, and
other information for public review to assure compliance with CalRecycle.
• Support of Edible Food Recovery program including educating commercial edible food
generators, and providing records of site visits, conducting education efforts, and listing
food recovery organizations in outreach materials.
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Community Outreach
Contractor's team of professionals play a key role in promoting the integrated waste management
programs within the cities it serves by actively involving themselves in the activities and fund-
raising needs of the community.
Community involvement has always been an important part of Contractor's commitment to the
cities it serves. This is accomplished in several ways such as attendance and participation in key
organizations and special events within the community. Examples of these events will include:
• San Juan Fiesta Association
• Swallow's Day Parade
• Mission San Juan Capistrano
• San Juan Capistrano Historical Society
• Rotary Club of San Juan Capistrano
• Boys and Girls Club of Capistrano Valley
• The Ecology Center
• Fourth of July Carnival
• Goin Native Therapeutic Gardens
• Inner Coastal Cleanup Day
• Summer Concert Series
• Relay for Life
• Christmas Tree Lighting
• Monetary contributions in support of worthy local causes
• Promotion of activities in the schools, such as science fairs,principal for a day, scholarship
fundraising, and special assemblies
• Board and committee participation on local Chamber of Commerce
Contractor recognizes that public outreach and education is ongoing and we are committed to
updating information as necessary to promote program participation and conform to the
requirements of the agreement.
Proposals for Service
Contractor's Sustainability Coordinator will prepare a plan outlined in a written proposal for
service to commercial and multifamily customers. A written service proposal will outline
complete descriptions of the current service, including type of container(s) and cost. It will also
outline the proposed service with a projection of monthly cost.
Once a proposal has been provided,Contractor will provide answers to questions and also a method
for Commercial and Multi-Family owners or managers to ask and receive answers to follow-up
questions about the program via telephone, e-mail or text. It is the goal of the Sustainability
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Coordinator to on board customers with a sustainable recycling program and to provide appropriate
outreach and education to implement the most beneficial Recycling program(s) for that Customer.
Program Tracking
Contractor Sustainability Coordinator creates, maintains and updates a Red/Green Tracking
Spreadsheet. The spreadsheet is updated monthly with service changes and stored in a public
folder accessible to both City Staff and Contractor. The purpose of the Red/Green Tracking
Spreadsheet is to document all contacts made with Customers concerning implementation of
Diversion programs, and Contractor's completion of the program implementation tasks. Each
Diversion program that is fully implemented and operating at a Customer's premises shall be
coded in green including any customer with approved exemptions or approved third party haulers.
Each Customer premises that does not have each specific required Diversion Program shall be
color-coded in red. Contractor makes detailed notes in the Red/Green Tracking Spreadsheet about
all Customer contacts(telephone,mail,e-mail,on-site meetings,observations and inspections)and
all pertinent information on issues, problems, troubleshooting and solutions concerning program
implementation at each Customer's location(s).
Over time, new businesses will open and existing businesses will close or may change locations.
As this occurs, Contractor updates the Red/Green Tracking Spreadsheet by noting thereon, the
change in location, business, owner/manager, and new contact information. The information from
the Red/Green Tracking Spreadsheet is discussed and reviewed in monthly meetings.
Accounts in the City are sorted based on cubic yards generated per week from greatest generator
to lowest. For organics, this is further broken down to identify level of compliance by tier with the
minimum threshold of 4 cubic yards of waste as of January 2019 (tier 3). The same method is
applied to commercial customers for AB341 compliance. Multi-family complexes are identified
based on number of units. If the property has five or more units, it would meet the threshold to
comply with AB341 and AB1826.
Customers that meet any of the thresholds identified by AB341 or AB1826 are targeted for
participation in recycling programs starting with the largest generators. Waste audits and
assessments are conducted to determine the amount of organic material or recycling material in
the waste bin(s) and help develop a recycling program if the customer is not already participating.
The owner and/or property manager is informed about the requirements of AB 1826 and AB341 as
well as the benefits of participating in a recycling program. These benefits include the possibility
of a cost savings incentive for the customer or personal satisfaction of doing their part to help
protect the environment.
During the outreach and evaluation process, the owner and/or property manager is asked if there
are any internal organic programs or recycling programs at the location. These programs can help
determine the types of organic recycling services that can be offered to the customer or make
adjustments to service recommendations. Internal customer recycling programs are noted in
customer's account in Contractor's customer relationship management (CRM) software.
The owner and/or property manager is sent an organic and/or recycling proposal reflecting what
was documented during the waste audit. If the proposal is accepted, the sustainability coordinator
begins the process of outreach and service changes necessary for the proposed recycling and/or
organics services. Once the program is implemented,the coordinator will make periodic site visits
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to follow up on the program and ensure it is running smoothly. The customer's account is then
documented as being in compliance with AB341, AB1826 or both.
Monitoring of Service
Contractor's Sustainability Coordinator continuously monitors recycling programs for both
participation and contamination. When we find a customer account that is not participating, the
Sustainably Coordinator will leave or direct mail the customer education materials describing the
programs and how to participate. This may also include a hang- tag on a bin or cart that will alert
them about acceptable materials for the program. The Sustainability Coordinator also rechecks
the customers that were tagged within sixty(60)days to see if the contamination has been reduced
or eliminated. The notices of contamination are entered into the customer account notepad which
are available for query to create a full list of accounts requiring follow up and for City reporting
purposes.
Status Meetings with the City
Contractor will arrange a meeting with the designated City Staff and Contractor's City Liaison,
Sustainability Coordinator, Senior Sustainability Manager, and operations staff at least seven to
eight weeks before the implementation of all new residential or commercial integrated waste
management and recycling programs. Together we will review the developed informational
material, the anticipated delivery schedules, as well as any concerns that may be anticipated for
the start-up.
On-going and no later than seven weeks before the implementation of any new residential and
commercial integrated waste management program, Contractor will arrange a meeting with the
designated City staff and Contractor's Transition Team. Together we review the draft
informational material, finalize and present to the residents and businesses.
Contractor also plans on holding monthly meetings with City Staff for at least the first six (6)
months after the transition period to review recycling programs, diversion goals, and any issues
that arise.
Continued Monitoring
Accounts in the City are sorted based on cubic yards generated per week from greatest generator
to lowest. For organics,this is further broken down to identify level of compliance by tier with the
minimum threshold of 4 cubic yards of waste as of January 2019 (tier 3). The same method is
applied to commercial customers for AB341 compliance. Multi-family complexes are identified
based on number of units. If the property has five or more units, it would meet the threshold to
comply with AB341 and AB1826.
Customers that meet any of the thresholds identified by AB341 or AB1826 are targeted for
participation in recycling programs starting with the largest generators. Waste audits and
assessments are conducted to determine the amount of organic material or recycling material in
the waste bin(s) and help develop a recycling program if the customer is not already participating.
The owner and/or property manager is informed about the requirements of AB 1826 and AB341 as
well as the benefits of participating in a recycling program. These benefits include the possibility
of a cost savings incentive for the customer or personal satisfaction of doing their part to help
protect the environment.
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During the outreach and evaluation process, the owner and/or property manager is asked if there
are any internal organic programs or recycling programs at the location. These programs can help
determine the types of organic recycling services that can be offered to,the customer or make
adjustments to service recommendations. Internal customer recycling programs are noted in
customer's account in Contractor's customer relationship management(CRM) software.
The owner and/or property manager is sent an organic and/or recycling proposal reflecting what
was documented during the waste audit. If the proposal is accepted, the sustainability coordinator
begins the process of outreach and service changes necessary for the proposed recycling and/or
organics services. Once the program is implemented, the coordinator will make periodic site visits
to follow up on the program and ensure it is running smoothly. The customer's account is then
documented as being in compliance with AB341, AB1826 or both.
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EXHIBIT I. CONTAINER/BIN SPECIFICATIONS
• Contractor may use the Containers approved for use pursuant to the Prior Agreement. All
Containers utilized by Contractor shall meet the standards of the industry and shall perform
to the reasonable satisfaction of the City Manager in order to be utilized in City. Container
sizes specified within this Agreement may vary by manufacturer type and specifications
up to 10% more or less in volume than that identified.
• Each Cart utilized by Contractor shall be labeled on the inside in English and Spanish and
with graphics so as to: (1) explain/depict the items for which it is designateci to Collect,
and (2) identify the name of Contractor and Contractor's phone number for service related
issues, including complaints. In addition, each such Cart shall include information, in a
format acceptable to City (such as hot stamping or stickers), regarding Contractor's Bulky
Item service, and a phone number that Customers can call to access such service.
• Any Cart distributed by Contractor in City after the Effective Date shall be newly
manufactured and have never previously been used for the Collection of Solid Waste;
excepting that Carts which have been refurbished such that they are "like new" may be
used so long as their condition is satisfactory as determined by the City Manager.
• All Carts distributed pursuant to this Agreement shall have an identifying serial number
hot stamped into the Cart body, or otherwise have an individual identification demarcation
affixed to the Cart in a manner acceptable to the City Manager.
• Upon request of any Customer, Contractor shall provide Bins with lids that close securely
and which are capable of being locked at rates that do not exceed those set forth in
Exhibit A.
• Contractor shall be responsible to provide Carts,Bins, Split Bins, and Roll off Boxes in
colors and labeling that meet SB 1383 regulatory requirements, and Contractor shall not
receive additional compensation for providing Carts, Bins, Split Bins, and Roll off Boxes
that comply with SB 1383 regulatory requirements.
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