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1993-0817_ ALL CITY MANAGEMENT SERVICES, INC._G1b_Agenda Report AGENDA ITEM August 17, 1993 TO: George Scarborough, City Manager FROM: Dan Martini, Lieutenant SUBJECT: Privatization of Crossing Guards RECOMMENDATION: By motion, the City of San Juan Capistrano contract for the services of 2 Crossing Guards with All City Management Services, Inc. effective upon the signing of the contract and that the City of San Juan Capistrano provide written notice to the County of Orange of the elimination of Crossing Guards from the Law Enforcement Agreement effective upon the signing of the contract with All City Management. SITUATION: The Orange County Sheriffs Department has provided crossing guards for the City of San Juan Capistrano for many years, as part of the Law Enforcement Agreement. Currently there are two (2) crossing guards in the City of San Juan Capistrano, for Del Obispo Elementary School and Ambuehl School. During FY 1992-93, one goal of Police Services was to research and recommend ways to privatize certain non-law enforcement duties, which included crossing guard services in order to provide more cost effective delivery of services. During the past school year it was necessary for the Orange County Sheriffs Department to replace absent crossing guards 54 times in the City of San Juan Capistrano. This replacement was accomplished with a combination of Police Services resources consisting of Patrol Deputies, Community Services Officers (Parking Control), and when available ASAPS. This involved in excess of 60 hours of Police Services field resources removed away from their primary duties. The function of crossing guard services is a non-enforcement related function. It is extremely costly to replace vacant crossing guard positions with sworn personnel and is an under utilization of Police Services resources. The current management of the crossing guard positions is accomplished by the Sheriffs Department North Patrol Division located in Santa Ana. This has presented a difficulty in managing and coordinating activity with assigned personnel. The recruitment for vacant positions would be better accomplished locally. The distance of management of the service and the unfamiliarity of the local needs of the City of San Juan Capistrano present a unique problem in keeping positions active and employed. FOR CITY COUNCIL AGENW 6110 DISCUSSION: To evaluate alternatives to the current crossing guard services program provided to the City of San Juan Capistrano and to the other law enforcement contract cities, a panel of Sergeants, representing the six South County contract cities met with private providers of crossing guard services. As a result, only the cities of San Juan Capistrano, Dana Point, and Laguna Niguel maintain an interest in seeking private contract for this service. The City of Laguna Niguel Council recently approved a private contract for crossing guard services with All City Management. The review process included locating and evaluating private companies that currently provide crossing guard services. Three reputable companies were identified: All City Management Services, Inc., Burns Security and Investigation Services, and CAM Enterprises. Staff corresponded regularly with all three companies, met twice with All City Management and Burns Security, and met only once with CAM Enterprises. As the result of either negative information or lack of experience that was discovered only All City Management was asked to submit a proposal for service. The following summarizes staff s findings and actions: All City Management Services, Inc. All City Management is the largest provider of crossing guards in Southern California and provided an extensive resume and thorough reference list (copy attached). Staff sent questionnaires to each reference listed and received only positive responses. Copies of all questionnaires are attached for review. Burns Security and Investigation Services Burns Security does not currently provide any crossing guards in California. They do have a subsidiary company in the midwest that provides crossing guards. Their proposal was to make the three city group (Dana Point, San Juan Capistrano, and Laguna Niguel) their first clients and pattern the program after their midwest subsidiary. Staff reviewed their comprehensive proposal, including policy and procedures material from their subsidiary. CAM Enterprises The founder of CAM Enterprises is a former partner of the current owner of All City Management. Staff reviewed CAM Enterprise's proposal and sent questionnaires to all listed references. The responses were either negative or the cities had never heard of the company. Staff has requested a formal proposal from All City Management Services based on the following: • All City Management conducts background checks on its applicants * The overwhelming positive responses from all City Management clients * Burn's lack of current local experience * The negative comments about CAM Enterprises * All City Management will hire all existing crossing guards who desire to continue current crossing guard employment with them • All City's proposal is attached for your review and is based upon the participation of the cities of San Juan Capistrano, Dana Point, and Laguna Niguel. The Laguna Niguel City Council has already agreed to the contract with All City Management. An agenda item proposal for crossing guard services for the City of Dana Point is being prepared and will be presented to Council on August 10, 1993 COMMISSIONBOARD REVIEW, RECOMMENDATION: None required FINANCIAL CONSIDERATIONS: The proposed cost for crossing guards in the Orange County Sheriff s FY 1993-94 contract is$18,064. All City Management Service's proposal cost is $19,794. This represents a slight increase in cost to switch to privately provided crossing guards. However, regular Police Services resources would no longer function in a diminished capacity and would be able to devote all of their time in priority law enforcement services. The hourly rate of a regular deputy to conduct crossing guard duties is $24.81 per hour and a Community Services Officer is $14.61 per hour. Both of these figures do not include benefits. There are sufficient funds available in the Police Services Budget to accommodate the slight increase in cost for privately provided crossing guards. NOTIFICATION: None required by this action. ALTERNATE ACTIONS: 1. Contract with All City Management for Crossing Guard Services 2. Decline to contract for crossing guard services retain the Orange County Sheriffs Department for Crossing Guard services. 3. Direct staff to conduct further review and find other alternatives. RECOMMENDATION: By motion, the City of San Juan Capistrano approve a contract for the services of 2 Crossing Guards with All City Management Services, Inc. effective upon the signing of the contract and that the City of San Juan Capistrano provide written notice to the County of Orange of the elimination of Crossing Guards from the Law Enforcement Agreement effective upon the signing of the contract with All City Management. Re ectfully su itte��dii, Dan art' ATTACHMENTS: Proposal from All City Management ALL CITY MANAGEMENT SERVICES, INC. July 23 , 1993 Sergeant Hal Brotheim CITY OF DANA POINT 33282 Golden Lantern Dana Point , CA 92629 Dear Sgt . Brotheim: I would like to take this opportunity to introduce our company, ALL CITY MANAGEMENT SERVICES, INC . (ACM) . ACM was founded in 1984 to manage public programs and consult with municipalities and other governmental entities . One of our main components is protective services with particular emphasis on the management of school crossing guards. The program manager has over 30 years of experience in protective services which includes law enforcement with the Los Angeles Police Department . ACM is currently the largest and most experienced crossing guard and traffic control management company, with operations in Los Angeles, Orange, Riverside, San Bernardino and Ventura Counties . Contracting the management of your crossing guard program to ALL CITY MANAGEMENT will eliminate the need for your jurisdiction to be concerned with benefit packages as well as personnel and staff to administer the program. ACM will provide your agency with a professional management team. "No fob is too large or too small . " The tradition of excellence and safety that ALL CITY MANAGEMENT SERVICES, INC . has provided its clients will be continued in the Cities of Dana Point and San Juan Capistrano. We are willing to discuss your crossing guard program with you. If there are any questions, please do not hesitate to call me at ( 310) 348-9990 . Sincerely, J 12f���GGZti4� Ro ald G . Farwell - President ALL CITY MANAGEMENT SERVICES , INC . "THE CROSSING GUARD COMPANY" 5839 Green Valley Circle, Suite 102 Culver City, CA 90230 310/348-9990 Fax 310/348-1167 ALL CITY MANAGEMENT SERVICES, INC. RECRUITMENT AND SELECTION In approaching this program, ALL CITY MANAGEMENT SERVICES, INC. 's first choice of personnel would be to hire all existing crossing guards and alternates that wish to continue employment with ACM. If additional personnel are needed, ACM would concentrate its efforts of recruiting in the area where the guard is likely to work. In the management of other programs we found that it was more advantageous if individuals with a good knowledge of the community participate in the program. Community values and mores are preserved and a more homogeneous relationship between the guard, school , parents and children is likely to develop. This is a crucial program and would function more effectively with personnel recruited from within the community. Sources for recruitment would include but not be limited to the PTA and other parent groups , senior citizen groups, retired teachers , retired postal workers and finally , newspaper advertisement . All applicants will complete applications and interviews. The interview would focus on assessing the individual 's communicative abilities, employment history, ability to relate to others and work with children. Those passing this phase will then have a personal reference check by ACM. All applicants must : A) Be available during the entire school day B) Possess a high school education or its equivalent C) Be able to read, write and speak English D) Possess a properly insured vehicle E) Possess a valid California drivers license F) Pass a medical exam G) Possess a telephone Successful completion of all phases qualifies an applicant for employment . The selection is then made. Those passing but not selected immediately are placed on an availability roster for alternate work and subsequently a permanent intersection. ALL CITY MANAGEMENT SERVICES , INC . is an equal opportunity employer and will hire senior citizens, women, veterans, and all qualified individuals regardless of their ethnic background or religious affiliation. ALL CITY MANAGEMENT SERVICES, INC. ORIENTATION AND TRAINING After the contract is awarded and as soon as practicable, a training meeting of all personnel will be held. This meeting will include ( 1 ) the distribution and completion of all pre-employment forms: applications, W-4 forms, I-9 form, medical history questionnaires , etc . ( 2 ) distribution and review of the policy manual of ACM and finally a training session on the proper procedures to use when crossing children . ACM has compiled an information and instruction booklet to use as a guide in training crossing guards . After the training and orientation session, employees will be tested on the material discussed during the training meeting. All personnel will be hired, assigned and inspected prior to the beginning of the contract . Sufficient alternate rosters will be maintained to guarantee that all locations are covered when required. This roster is also available to use in appointing guards to newly opened sites; thereby, insuring immediate response to requests for service . ALL CITY MANAGEMENT SERVICES, INC. SUPERVISION Supervisors will be hired, tested, trained and chosen before work on this contract begins; therefore, resumes are not yet available for the supervisory staff . The supervisory selection process will involve first determining whether any current crossing guards would be qualified and interested in a supervisory position . It has been our experience, that many experienced and competent crossing guards look forward to promotional possibilities . Their experience and familiarity with the job has proven to be an asset to the company and to the client governmental entity. The possibility of being able to promote creates excitement , job interest, attention to detail , and high morale. In addition to crossing guard promotion, recruitment would also be from associations and organizations representing retired teachers or other individuals with strong supervisory experience and excellent communication skills, written and oral . Applicants for supervisory positions will be interviewed and selected by a panel of interviewers who themselves are familiar with crossing guard and supervisory duties and responsiblities. The interview process will contain same or similar questions for each candidate and will be documented for future review. Once individuals have been selected to work as field supervisors, they will be trained in much the same fashion as the crossing guards; however, they will also be instructed in time keeping, report writing, and supervisory techniques. The supervisor will visit each site under his/her supervision on a regular basis and each participating school at least once a month . It has been our experience that in order to have a successful and effective program, on-going and open lines of communication must exist between guard , supervisor , school , officials, parents and the client governmental entity. The field supervisor will be responsible for the recruitment and training of personnel , coordinating safety assemblies , responding to any problems or complaints and reporting back to ALL CITY MANAGEMENT SERVICES , INC. ALL CITY MANAGEMENT SERVICES, INC . will use a coordinator to supervise and control the activities of the field supervisors . ALL CITY MANAGEMENT SERVICES, INC. RONALD G. FARWELL 5839 GREEN VALLEY CIRCLE *102 CULVER CITY, CA 90230 (310) 348-9990 SUMMARY A thirty year career built upon solid accomplishments in multiple functions of law enforcement and business management . Can make tough decisions and develop subordinates ; exceptional at defining and executing change in an organization. LINE POSITIONS INDUSTRIES Patrol Law Enforcement Community Liaison Private Patrol and Detective (Burglary/Homocide) Security Vice and Narcotics Traffic Manager Intelligence Detective Supervisor STAFF POSITIONS General Management Operations Personnel Administration Marketing Strategic Planning PROFESSIONAL DEVELOPMENT May 1985 - Present ALL CITY MANAGEMENT SERVICES, INC. CO-FOUNDER AND CORPORATE PRINCIPAL As sole principal , I control all business and personnel operations for nearly 500 employees . I have responsibility for the management of personnel , all field operations and marketing ; complete with customer satisfaction and quality control of all programs. Private Investigations for law firms on civil and count trustee matters. ALL CITY MANAGEMENT SERVICES, INC. February 1980 - April 1985 COLEMAN SECURITY SERVICE CO-FOUNDER AND CORPORATE PRINCIPAL Co-Founder of this security operations company that increased annual revenue gradually from start-up to four ( 4) million dollars per year, a two year period under my direction and control . Handled management and supervisory responsibilities to include marketing , staffing, training and directing all personnel functions. April 1962 - April 1982 LOS ANGELES POLICE DEPARTMENT DETECTIVE SUPERVISOR/SGT. OF POLICE Supervisory responsibility covered most aspects of law enforcement . Extensive experience and expertise in vice, narcotics and intelligence investigations . Duties included organizing motorcades and providing personal security for government officials and dignitaries . Specific functions included : tactical planning, surveillence , travel route organization with in-depth knowledge of possible aggressors . TEACHING EXPERIENCE 1976 - Present Substitute Teacher and Guest Lecturer University of Southern California California State University Los Angeles Taught Police Science and Administration courses as well as participating in team teaching in Sociology and Psychology classes. EDUCATION 1978 Master of Public Administration California State University Los Angeles 1974 Bachelor of Science Public Administration Univerity of Southern California PERSONAL DATA Date of Birth: December 27 , 1935 Married thirty-nine ( 39) years; five sons, two daughters. Personal and professional references furnished upon request . ALL CITY MANAGEMENT SERVICES, INC. REFERENCE SHEET CROSSING GUARD CLIENTS City of Agoura Hills 1987 - Present 30101 W. Agoura Road #102 Agoura Hills, CA 91301 Terry Matz - (818) 597-7300 Anaheim Police Department 1987 - Present 425 Harbor Blvd. Anaheim, CA 92805 Mary Wentworth - (714) 254-1862 City of Bell Gardens 1991 - Present 6662 Loveland Ave. Bell Gardens, CA 90201 Steve Steinbrecker - ( 310) 806-4545 Ext . 532 City of Calabasas 1992 - Present 26135 Mureau Road Calabasas, CA 91302 Ken Johnson - ( 818 ) 888-9281 City of Chino Hills 1992 - Present 2001 Grand Avenue Chino Hills , CA 91709 Bill Holley - (909) 590-1511 City of Cudahy 1987 - Present 5220 Santa Ana Cudahy, CA 90255 Daniel A. Pulone - Director of Building & Public Services ( 213) 773-5143 Downey Police Department 1990 - Present 10911 S. Brookshire Ave. Downey, CA 90241 Lieutenant Charles S . Baptista - ( 310) 904-2342 ALL CITY MANAGEMENT SERVICES, INC. CROSSING GUARD CLIENTS (cont 'd) East Whittier City School District 1991 - Present 14535 E. Whittier Blvd. Whittier, CA 90605 Roy Barringer - (310) 698-0351 Fullerton Police Department 1989 - Present 237 Commonwealth Ave. Fullerton, CA 92632 Lieutenant Dennis Bryerton - (714 ) 738-6800 Glendale Police Department 1990 - Present 140 N. Isabel St. Glendale, CA 91206 Margie Morris - (818) 548-3143 City of Hidden Hills 1991 - Present 24549 Long Valley Road Hidden Hills, CA 91302 Cherie L. Plagia - (818) 888-9281 Huntington Park Police Department 1986 - Present 6542 Miles Ave. Huntington Park, CA 90255 Lieutenant Sullivan - ( 213) 582-6161 x289 Los Angeles County 1991 - Present 9300 E. Imperial Hwy. Downey, CA 90242 Charles Devlin - (310) 805-8538 City of Rancho Palos Verdes 1992 - Present 30940 Hawthorne Blvd. Rancho Palos Verdes , CA 90274-5391 Mark Rohloff - ( 310) 377-0360 ALL CITY MANAGEMENT SERVICES, INC. CROSSING GUARD CLIENTS (cont'd) City of Stanton 1987 - Present 10660 Western Ave. Stanton, CA 90680 Steve Julian - ( 714) 220-2220 Ventura County 1988 - Present 800 S. Victoria Ave. Ventura, CA 93009 Steve Williams - ( 805 ) 654-2074 Vernon Police Department 1988 - Present 4305 Santa Fe Ave. Vernon, CA 90058 Elizabeth Sawickis - ( 213) 587-5171 City of Westlake Village 1991 - Present 31824 West Village Center Rd. Westlake Village, CA 91631 Ray Taylor - (818) 706-1613 Westminster Police Department 1989 - Present 8200 Westminster Blvd. Westminster, CA 92685 Lieutenant Marshall - ( 714) 898-3311 0 ALL CITY MANAGEMENT SERVICES, INC. TRAFFIC CONTROL CLIENTS City of Hidden Hills 1991 - 1992 24549 Long Valley Rd. Hidden Hills, CA 91302 Cherie Paglia - (818) 888-9281 Temecula Police Department 1990 - 1992 30755-A Aulde Road Murietta, CA 92563 Chief Rick Sayre - (714) 696-3600 ALL CITY MANAGEMENT SERVICES, INC. PARKING ENFORCEMENT CLIENTS City of Hidden Hills 1993 24549 Long Valley Road Hidden Hills , CA 91302 Cherie L. Paglia - ( 818) 888-9281