18-0228_QUENCH USA, INC._Letter to Vendor AChristy Jakl
From: noreply@salesforce.com on behalf of Quench Customer Success
<noreply@quenchonline.com>
Sent: Wednesday, February 28, 2018 2:30 PM
To: Christy Jakl
Cc: Maria Morris
Subject: Your Quench Support request (01281517) has been received!
Thank you for submitting your service request. We appreciate the opportunity to serve you and apologize for any
interruption of service or other disruption you may have experienced.
Below you will find a Quench Support Case Number, which has been assigned to one of our Quench support teams.
Response time for case updates may vary depending on the severity of the case and time of submission. We endeavor to
respond to cases within 1 business hour and resolve all cases within 48 hours, depending on the complexity of the
situation.
We appreciate your patience as we research your situation and put a solution in place as quickly as possible. If that
resolution timeframe is not suitable for your situation, or if you want to discuss this live with a Quench support agent for
any other reason, you can call us at 1-888-554-2782, pressing 2 for customer care. Please have your case number ready
for expedited service. Alternatively, if you wish to post a comment to the case, please reply directly to this email.
Case Number: 01281517
Created Date: 2/28/2018
Submitted By: ciakl@sanivancapistrano.org
As we hope to keep you posted on our progress, please be aware that we will provide additional email notifications to
this email address for any changes or updates to this case.
Thank you for your business and the opportunity to serve you today.
Sincerely,
Debbie Romano
Vice President, Customer Success
Quench USA, Inc.
ref: 00 D36rBQs. 50036Sx021: ref