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18-0228_QUENCH USA, INC._Letter to Vendor AChristy Jakl From: noreply@salesforce.com on behalf of Quench Customer Success <noreply@quenchonline.com> Sent: Wednesday, February 28, 2018 2:30 PM To: Christy Jakl Cc: Maria Morris Subject: Your Quench Support request (01281517) has been received! Thank you for submitting your service request. We appreciate the opportunity to serve you and apologize for any interruption of service or other disruption you may have experienced. Below you will find a Quench Support Case Number, which has been assigned to one of our Quench support teams. Response time for case updates may vary depending on the severity of the case and time of submission. We endeavor to respond to cases within 1 business hour and resolve all cases within 48 hours, depending on the complexity of the situation. We appreciate your patience as we research your situation and put a solution in place as quickly as possible. If that resolution timeframe is not suitable for your situation, or if you want to discuss this live with a Quench support agent for any other reason, you can call us at 1-888-554-2782, pressing 2 for customer care. Please have your case number ready for expedited service. Alternatively, if you wish to post a comment to the case, please reply directly to this email. Case Number: 01281517 Created Date: 2/28/2018 Submitted By: ciakl@sanivancapistrano.org As we hope to keep you posted on our progress, please be aware that we will provide additional email notifications to this email address for any changes or updates to this case. Thank you for your business and the opportunity to serve you today. Sincerely, Debbie Romano Vice President, Customer Success Quench USA, Inc. ref: 00 D36rBQs. 50036Sx021: ref